Training directory 2017 - EMA Dire · PDF file process challenge or an interpersonal...

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  • Training directory 2017

    Employee & Personal Development

    https://www.ema.co.nz/services/education/Pages/Short-Courses-Personal-Development.aspx

  • For up-to-date information and course dates please visit www.ema.co.nz/events

    Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: learn@ema.co.nz

    For more detailed information about EMA Learning, NZQA Assessments etc. please see the ‘General Info’ booklet.

    Our workshops are specifically designed to boost self-confidence and maximise your potential or the potential of a team member.

    A crucial part of building better businesses is by investing in the personal development of yourself and your team.

    EMPLOYEE & PERSONAL DEVELOPMENT

  • 4EMPLOYEE & PERSONAL DEVELOPMENT

    CONTENTS

    Assertiveness skills

    Creativity and problem solving

    Emotional intelligence

    Mental resilience

    Personal effectiveness

    Workplace literacy awareness (seminar)

    GENERAL Time Management - an introduction (webinar)

    Time management

    TIME MANAGEMENT

    Conflict resolution

    Negotiation skills

    COMMUNICATION

    PAGE PAGE

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    6

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    26

    22

    8

    16

  • COURSE OVERVIEW If you want to boost your effectiveness, you’ll need to assert yourself. But it isn’t always easy to get yourself noticed, particularly when you’re working in a team.

    Improving your assertiveness skills will not only benefit you, it will also benefit your team and organisation.

    At this workshop you’ll learn about your current level of assertiveness and be given the tools necessary to put a more effective assertiveness model into practice.

    ASSERTIVENESS SKILLS

    GET YOURSELF NOTICED

    AFTERWARDS, YOU’LL BE ABLE TO... • Identify assertive options.

    • Implement assertive communications and behaviours.

    • Work with the fear factor and overcome it.

    • Use a cognitive model to drive assertive behaviours.

    • Give positive feedback to others.

    • Cope with negative and critical feedback from others.

    • Say “no”!

    • Know your rights.

    UNIT STANDARDS 1299 Version 7 | Level 2 | 4 Credits Be assertive in a range of specified situations.

    TOPICS INCLUDE So that you can take a bigger role in your organisation, this workshop covers a range of topics from dealing with feedback to learning how to network: • What is my assertiveness level?

    • The assertive avenues available - ‘the triple carriageway’.

    • Applying a cognitive model to assertiveness and building self-esteem.

    • The six micro skills of advanced listening and scripts for listening.

    • Body confidence and personal behaviours.

    • Cultural matters and their impact on building assertive behaviours.

    • Models for new connections, network building and attending functions.

    • Stress management.

    • Giving and receiving feedback and saying “no”.

    RELEVANT TO YOU? If you want to improve your effectiveness at work by being more assertive with others, this workshop is for you.

    6EMPLOYEE & PERSONAL DEVELOPMENT

    FACILITATOR Haddo D’Audney

    VALUE One day: 9.00am - 4.00pm

    PRICING EARLY BIRD: EMA Member* $640.00 +GST ($736.00)

    EMA Member $740.00 +GST ($851.00)

    Non-Member $1,000.00 +GST ($1,150.00)

    GROUP BOOKING OFFER: Book additional team members and save. Details in ‘General Info’ booklet. * Early Bird applies to registrations received 1 month prior to course.

    MORE INFORMATION For dates and to register:

    Visit: www.ema.co.nz/events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: learn@ema.co.nz

  • COURSE OVERVIEW Conflict is inevitable. Whilst you can’t get rid of it entirely, it is possible to learn different ways of dealing with conflict. This course takes a practical approach to handling disputes. It is designed to give you more techniques to manage or even prevent conflict situations.

    By getting the confidence to deal with conflict, and avoiding the use of outdated and combative models, you’ll achieve more in your professional and personal life.

    CONFLICT RESOLUTION

    GET THE CONFIDENCE TO DEAL WITH CONFLICT

    AFTERWARDS, YOU’LL BE ABLE TO... • Show a better understanding of

    conflict root causes.

    • Understand your own psychology in conflict situations.

    • Resolve differences so you can continue building positive relationships.

    • Be able to manage awkward situations.

    • Understand the principles of conflict prevention.

    • Help others to improve their responses in dispute situations.

    UNIT STANDARDS 9704 Version 6 | Level 4 | 6 Credits Manage interpersonal conflict

    TOPICS INCLUDE So that you can handle disputes with ease, this course covers everything from different types of conflict to negotiation and emotional triggers:

    • How the brain works in conflict.

    • The three kinds of conflict.

    • Understanding the core variables of negative conflict.

    • Fear and other powerful factors in conflict.

    • Collaborative problem-solving techniques.

    • New-beginning techniques.

    • Using third parties to resolve problems.

    • Negotiation for gain(s).

    • What to do when emotions hijack relationships.

    • The thirteen ‘lubrication’ skills for effective conflict resolution.

    FACILITATOR Haddo D’Audney

    VALUE Two days: 9.00am - 4.00pm

    PRICING EARLY BIRD: EMA Member* $950.00 +GST ($1,092.50)

    EMA Member $1,050.00 +GST ($1,207.50)

    Non-Member $1,800.00 +GST ($2,070.00)

    GROUP BOOKING OFFER: Book additional team members and save. Details in ‘General Info’ booklet. * Early Bird applies to registrations received 1 month prior to course.

    MORE INFORMATION For dates and to register:

    Visit: www.ema.co.nz/events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: learn@ema.co.nz

    RELEVANT TO YOU? If you’re looking to cut back the conflict in your life, this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.

    8EMPLOYEE & PERSONAL DEVELOPMENT

  • CREATIVITY AND PROBLEM

    SOLVING – TODAY’S DIFFERENTIATOR

    SPOT PROBLEMS AND FIND INNOVATIVE SOLUTIONS

    AFTERWARDS, YOU’LL BE ABLE TO... • Generate imaginative and

    innovative solutions.

    • Implement a problem-solving process to address issues effectively.

    • Utilise a decision framework to select the best option.

    • Engage others in your problem resolution.

    • Resolve challenges.

    • Lead others out of the quagmire of an organisational quandary.

    TOPICS INCLUDE • Creative thinking tools.

    • Solution generation.

    • The importance of diverse ideas.

    • Problem definition and characteristics of difficult problems.

    • Guidelines for problem-solving success.

    • Structured problem-solving process.

    • Techniques for problem exploration and investigation.

    • Techniques for decision making.

    FACILITATOR Julie Kidman

    VALUE One day: 9.00am - 4.00pm

    PRICING EARLY BIRD: EMA Member* $640.00 +GST ($736.00)

    EMA Member $740.00 +GST ($851.00)

    Non-Member $1,000.00 +GST ($1,150.00)

    GROUP BOOKING OFFER: Book additional team members and save. Details in ‘General Info’ booklet. * Early Bird applies to registrations received 1 month prior to course.

    MORE INFORMATION For dates and to register:

    Visit: www.ema.co.nz/events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: learn@ema.co.nz

    RELEVANT TO YOU? If you need to be more effective in problem solving, deciding on solutions and engaging others in results, this interactive workshop is for you.

    COURSE OVERVIEW Two of the most important elements in serving your customers and growing your business are creativity and problem solving, and these capabilities are often in short supply.

    Problem solving is also an essential skill in today’s organisations, whether it’s a customer issue, an internal process challenge or an interpersonal conundrum. Defining problems, exploring options and making decisions are important elements of personal and professional success.

    This workshop will provide you with thinking tools for creativity, enabling you to tackle anything creatively, from improving a process to make it more cost- effective, developing a new money-making strategy, or finding an innovative way to stay ahead of the competition.

    You will also be introduced to a proven process for approaching problems so that you can solve them quickly and effectively.

    10EMPLOYEE & PERSONAL DEVELOPMENT

  • COURSE OVERVIEW Sometimes emotions get in the way of performance. But once you take some of the emotion out of a challenging situation, things run more smoothly. Being able to do this requires a solid level of emotional intelligence.

    This one-day workshop builds your emotional intelligence by giving you the ability to recognise and understand emotions, and their respective impact on behaviour and attitudes.

    Improving your emotional intelligence will give you some essential skills