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Training and ConsultingCourse catalogue 2014

www.festo-tac.com

We are training.We are consulting.We are industry.

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Dear reader,

Are you satisfied with your current productivity?This question is central to our thoughts and actions.

Festo is a global engineering and manufacturing company that maintains itsown global training and consulting teams for customers all around the world. Operating in the same economic sector and environment as our customers, we have a level of understanding and insight into your challenges that allows us to meet your needs by providing targeted training and consulting solutions. And are able to deliver our training services around the world in local languages to the high standard that both you and we require.

Our portfolio combines training courses with tailor-made Knowledge Checks, e-learning, courseware and hands-on learning systems. This unique integration increases the effectiveness of learning, optimises learning outcomes, and maxim-ises learning transfer. We can conduct a comprehensive analysis of your staff’s training needs to effectively align the contents and aims of in-house courses with your business objectives. On completion of the analysis, you are presented with a detailed report on your employees’ current knowledge levels and a competence development plan that addresses your key business objectives.

Coaching is of increasing importance here. Learners are to be able to apply newly acquired knowledge quickly and to resolve any questions that arise in direct consultation with the coach. Success motivates, as everyone knows. But success must be tangible for participants. And for companies it must be observable – and ideally objectively measurable. Such observable success fosters willingness to accept change and helps to increase productivity. Festo Training and Consulting has expanded its learning models and methods with a view to fostering willing-ness to accept change: We also offer coaching and assessment modules both before and after our well-established courses.

This catalogue provides details of our competence programs, courses and serious business games. Please do not hesitate to contact us directly to discuss your needs and ideas.

Dr. Theodor NiehausManaging DirectorFesto Didactic GmbH & Co. KG

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Content

6 Intro

14 Training courses

15 Technology

16 PN111 Modern industrial pneumatics17 PN291 Modern industrial pneumatics for operators18 PN351 Systematic safety improvement in pneumatic systems19 HY511 Modern industrial hydraulics20 HY181 Mastering mobile hydraulics21 HY132 Proportional hydraulics22 AUT111 GRAFCET – The new process description23 PLC211 Simatic S7 – Fundamentals24 PLC271 CODESYS version 2 – A hardware-independent introduction to Codesys25 PLC281 CODESYS version 2 – A hardware-independent introduction to PLC programming26 PLC371 CODESYS version 3 – A hardware-independent introduction to Codesys27 PLC381 CODESYS version 3 – A hardware-independent introduction to PLC programming28 EL131 Electricity for non-electrical industrial staff 129 EL141 Electricity for non-electrical industrial staff 230 PA121 Valves in process automation31 PA221 Principles of industrial measurement and instrumentation32 PA201 Practical mastery of closed-loop control33 PA291 Fundamentals of closed-loop control technology34 PA231 Water purifi cation processes in modern water works35 PA241 Safe and effi cient water transport and distribution36 PA251 Key processes of wastewater transport37 PA261 Fundamentals of modern wastewater treatment processes38 PA271 Monitoring, controlling and optimising operations in water and wastewater treatment plants39 PA281 Energy optimisation in water and wastewater treatment plants40 PN331 Pneumatics for water management41 ROB111 Robotics – Fundamentals42 ROB121 Motion control solution CMCA43 ROB131 Maintenance of Tripod EXPT44 ED811 Mastering the basics of electrical drives45 PN381 Vacuum in handling technology46 PN121 Maintenance and troubleshooting of electropneumatic systems using PLC controls47 PN142 Effective industrial problem-solving techniques48 PN163 Valve terminal CPX – Commissioning, modifi cation and fault elimination49 HY521 Maintenance and troubleshooting of hydraulic systems50 SN171 Mastering machinery safety 151 SN182 Mastering machinery safety 252 PA141 Explosion safety53 PN361 Energy saving in pneumatic systems

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55 Organisation

56 LP111 SYNCHRO – Introduction to Lean Production and VSM57 LP131 SMED – Reducing setup time with SMED58 LP511 Lean Administration Game59 LP211 Production control methods60 LP161 Analysing and designing value streams61 LP261 Systematically designing value-added processes62 IM181 Basics of effective maintenance63 SCM201 Supply Chain Game

65 People

66 LS111 Leadership Training Module 167 LS242 Leadership Training Module 268 LS253 Leadership Training Module 369 *) Competenceweb® concept – uncontested competences and execution70 *) High performance coaching for executives71 *) Managing Change72 *) Management by travelling around – remote management73 *) Optimal performance at work program74 *) Managing Germans in a German organisation as a non-German75 *) General cultural training76 *) Doing business in all parts of the world77 *) Multicultural team development78 *) Doing successful business as a woman in Asian and Oriental cultures79 *) Successful purchasing strategy for China80 *) Dealing with indirect communication in China 81 *) Intellectual property – knowledge transfer 82 *) Fit for India – successful business relationships83 *) Working with North Americans84 *) Successful communication with Latin America85 *) Intercultural training for the Arab market86 *) Working with managers in Eastern Europe87 *) Best practices in international human resources development: Investors in People88 *) Developing an international human resources strategy89 *) The human resources department as a brand90 *) Positioning human resources as a business partner91 *) Employment law92 *) Intercultural assessment center93 *) The balanced scorecard for international human resources94 *) The role of human resources in mergers, acquisitions and integrations95 *) Human resources development forum in China96 *) Keeping your Chinese co-worker – employee retention97 *) Downsizing – the benefit of outplacement for organisations98 CO231 Technical service: customer-oriented99 *) Blue Ocean – ideas for uncontested market space100 *) Global key account management101 *) International marketing102 TTT111 Train-the-Trainer – Mastering key trainer skills

*) We offer this course in co-operation with our partner Change International Ltd.

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We know you have high goals.We want you to achieve more.We show you new ways forward.

The industrial evolution is in full swing:processes are becoming more complex, time is becoming more precious and costs and cost structures are becoming more important. With our training services, we show you in black and white how Festo Didactic is effec-tively keeping up with this evolution.

As a driver of industrial automation, we are proud to present our contribution on thefollowing pages. It demonstrates that, for decades, we have, together with you, ourcustomer, taken the right direction:that of the greatest productivity.

Training and Consulting

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SecurityYou are on the safe side with Festo. Whether it is about new machinery direc-tives and their implementation or quick, professional problem-solving support, at any time and in any situation, you can always rely on our experienced, global company network. This increases not only your satisfaction, but your productivity as well.

EfficiencyWe give our all for you – in customer sup-port as well as for your technical solution. You have faith in the experienced trainers and the reasoned concepts which ensure that your systems consume less material and energy. Not only are unplanned down-times reduced, the operating costs of the machines and systems also fall. Above all, this increases one thing: your productivity.

SimplicityThose who focus on central tasks are pro-ductive. We make it as easy as possible for you in your process chain, from selection, configuration and operation to documen-tation, commissioning, service and repair. Because we know your requirements, you can calmly concentrate on your core busi-ness. This saves you time and money.

CompetencyWe have experts working at Festo. Experts who know your challenges. Experts who smooth the way to greater productivity for you with dedication, technical and eco-nomical know-how and experience – and who are always nearby! These experts and their knowledge are our potential for suc-cess – for you! You will notice this from support and development to the last day of our collaboration.

300,0003,000

3916,000 176250

6040

Facts & figures:

industrialcustomers

More than

public trainingcourses/year

training languages

experts

countries

branch offices

national companies

years of Festo Didactic

On-site-in

We drive automation for your success.We are your partner to inspire you.We shape the future together.

What makes us engineers of productivity?

We have a very big goal: your productivity. Our motivation is to achieve this goal together with you. We take advantage of everything possible to make you more successful: our knowledge, our capabilities, our performance, our products and our services. We achieve this goal with four outstanding qualities for which we stand: security, efficiency, simplicity and competency. And this makes us what we are. Experts who don’t give up. Professionals who make the working day easier for you. Trainers and consultants who always manage to get a bit more out of your technologies, your organization and your people.

In a word, this makes us engineers of productivity.

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Worldwide availability? No problem.

Always available and absolutely reliable: we offer innovative products, solutions and services around the world. With over 250 branch offices in 176 countries, we ensure that we are always in close proximity to our customers. That is why experts from Festo can work in close cooperation.

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Training in technology and productivity – from a global engineering and manufacturing company

Manufacturing know-how

Festo is both a global engineer-ing and manufacturing company and training and consulting organisation with experienced instructors and consultants.This gives us deeper insights into key industry issues than other training providers.We practice what we teach.

And we can use this experience to help you optimise the two sides of the productivity equa-tion – people and technology.

Globally qualified trainers

Our networks of qualified train-ers in the areas of technology, organisation and people share resources and best practices and contribute to continuous improvement and development of new products to address cus-tomer needs.

Methods and formats

Our trainers draw on the entire range of methods and formats –from an interactive presentation for a large group to the coachingof individuals in production teams.

We practice what we teach

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Improving the people part of productivity

Our approach is competency-based – getting people fit for productivity

What we train

Festo offers a wide range of training services covering the three skills areas technology, organisation and people and the three factors in productivity: quality, time and cost.

Training is based on customer needs, for example:

Technology– Introduction of a new

technology– Development of all skills

needed to serve a production cell

Organisation– Establishment or enhance-

ment of continuous improve-ment processes

– Introduction of KanbanPeople– Improvement in

communication – Implementation of

problemsolving techniquesQuality– Increase of individuals’

sensitivity to quality– Reduction of rework and

reject rate Time – Optimisation of set-up time – Minimisation of unplanned

downtimeCosts– Avoiding waste– Reduction of capital tied up

in work-in-progress

How we train

Our training is competency-based, which means:– Benefits for all stakeholders

are clear – “Before” and “after”

snapshots of skills make the ROI transparent

– It complements the competency matrix approach to improving individual performance

– It fosters a will to achieve in both trainer and trainees

– It provides orientation and a sense of achievement in technology training

– Hands-on exercises with industrial components reinforce the transfer of new skills

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Getting exactly the right training

Our training formats andservices allow us to respond flexibly to your needs

No matter which training format you choose – whether public orin-house, a course, a workshop,a best-practice event or cor-porate strategy games – the focus is always on first-hand experience.

In both public and customised training, the outcomes are trans-parent to all stakeholders, allowing them to track progress towards achieving the required competencies. Rapid transfer to daily practice is a key quality criterion – we help you to meas-ure and optimise this.

And we match the delivery of our training services exactly to your needs, instructor-led full day or evening courses, virtual instruc-tor led or web-based – it is your decision.

Standard training

In public courses, a predefined set of competencies are trans-ferred. Approximately 42,000 course participants attend over 3,000 of our public courses worldwide every year. Our trainers deliver modular quality-assured training in 39 languages.

Customised training

There are three levels tocustomised training:

Customised courses designed to achieve agreed outcomes are generally in-house to achieve greater focus on your business needs, increased flexibility andreduced cost, often with the added advantage that partici-pants do not have to travel.

If you are not sure which skills profile a team needs, our Train-ing Needs Analysis (TNA) will identify requirements and audit current skills in a report.

To optimise transfer, a post course review can be run a few weeks after training – this audits the upgraded skills set against the agreed outcomes.

Competence development projects

If your customised training exceeds the scope of a single course, qualification programs can be established. These com-prise several courses with inter-vals between to transfer to the workplace and integration of in-house projects with goals such as optimising setup time.

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Customer-specific projects and consulting

Improving specific Key Per-formance Indicators (KPIs) such as downtime or setup time

Optimising production

Through value stream mapping we jointly track the progress ofa product through production with the aim of enhancing efficiency and avoiding waste. Experienced consultants employ state-of-the-art methods and tools that have been tried and tested at customer sites and in the Festo Group’s award-win-ning production facilities.

Principles

Application of tried and testedprocesses– Elimination of errors and

malfunctions– Identification and resolution

of the root causes of problems– Optimisation of all process

factors– Close communication with

machine operators

Cleanliness, order, discipline and standardisation as the basis for quality.

Benefits and results

– Higher qualification of all employees

– Increase in machine efficiency of up to 40 %

– Reduction in errors and rejects of up to 90 %

– Reduction of unplanned downtime of up to 90 %

– Reduced accident rate

Format: workshop and in-house project.

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Technology

Profound technical expertise

For over 40 years, we have been providing supportfor all development stages of automation technology. Our training courses use the latest technology.Close collaboration with our industrial divisionensures access to the latest machines and systems, while our trainers have first-hand expertise.

We set the highest standards for our training.You will notice the difference between our courses and competitors’: We provide fresh answers to long-standing challenges, helping you to advance your company’s plans.

Our trainers know the areas of work of your partici-pants. This knowledge extends beyond purely tech-nical requirements.

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Technology

16 Online booking: www.festo-tac.com

Modern industrial pneumatics

PN111

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This course covers the principles of pneumatic technology, the most up-to-date products,and current tools and methods for industry.

Maintenance staff, designers and engineers, trainers

• Drives: Cylinders for different drive purposes• Valves: Various valve types

(pneumatically/electrically controlled, designs, different mid positions etc)• Controls: Pneumatic and electric control of valves

– Position control: Limit switches and sensors– Speed control: Uses of throttle valves– Logic control: AND/OR valves– Pressure control: Uses of adjustable pressure sensors– Time-dependent control

• Fundamentals of industrial electric controls: Buttons, contacts, relays• Fundamentals of compressed air supply: Production, preparation, distribution• Symbolic representation of devices, standards• Identifying and eliminating faults, including safety aspects• Cutting installation costs – from single valve to valve terminal

The participant:• can design, assemble and test basic pneumatic circuits• can maintain and troubleshoot pneumatic components and basic control systems• can identify and describe the design, features and operation of pneumatic components• can identify and explain symbols for pneumatic components• can interpret technical specifications and data relating to pneumatic components• understands the fundamentals of compressed air generation

Basic technical understanding

3 days

559395

Pneumatics

Technology

17Online booking: www.festo-tac.com

PN291

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Autonomous maintenance is one of the backbones of Total Productive Maintenance. To carry out defined troubleshooting and maintenance tasks on machines and production lines, operators must know the basics of technology used. This course is designed to equip operators with the knowledge they need to undertake autonomous maintenance on pneumatic equipment.

Operators

• Safety in pneumatics• Actuators and valves• Controls:

– pneumatic and electrical control of the valves– position and speed control

• Basic principles of compressed air supply: Production, preparation, distribution• Daily preventive maintenance• Identifying abnormalities in production• Basic troubleshooting of pneumatic systems• Various breakdown analysis tools• Regulations

The participant:• can identify and tag malfunctions in production• can perform regular preventive maintenance procedures• can fill out and analyse various breakdown charts and tools• can identify and troubleshoot basic pneumatic breakdowns• can communicate failures and breakdowns to the maintenance crew

None

3 days (2 days face-to-face, 1 day shop floor workshop)

567522

Modern industrial pneumatics for operators

Pneumatics

Technology


Pneumatics

Systematic safety improvement in pneumatic systems

PN351

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Just like good functionality and efficiency, safety is essential to the success of any product.What is more, the European directives and standards require intelligent solutions and raise the level of professional skills required. As a result, there is a wide range of different products, information and quali-fications for safety engineering. However, most of them focus on the control level. This course familiarises participants with integrated control and pneumatic solutions for the right commissioning, troubleshooting, setup, maintenance and simple optimisation of a system.

Operators, maintenance staff, engineers, designers, trainers

• Correct dimensioning• Operation modes• Safe designing example

– Hazardous areas– Risk analyses– Safety measures

• 10 technical safety functions• Emergency stop• Pneumatic safety tips

The participant:• can recognise the hazards in pneumatic processes• is able to analyse the risk factors of simple pneumatic designs• can apply safety measures and safety circuits• understands the principles of emergency and safety solutions• can raise the safety of simple pneumatic designs

PN111 “Modern industrial pneumatics” or equivalent knowledge

2 days

574393

Technology


Hydraulics

HY511

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This course provides you with an insight into hydraulic components and their function. You will create and read circuit diagrams and set the pressure and position of hydraulic drives. You will also learn the basics of electrical drives, enabling you to commission electrohydraulic systems. As in all Festo Didactic training courses, there is an emphasis on practical exercises.

Maintenance staff, designers, engineers, trainers

• Equipment and circuit diagram symbols, reading and interpreting basic hydraulic circuit diagrams• Physical principles• Structure and mode of operation of basic components• Measuring volumetric flow and pressure• Technology and characteristic data of valves and drive elements• Intensive training for industrial practice: setting up systems in accordance with circuit diagrams,

commissioning

The participant:• can design, assemble and test basic hydraulic circuits• is able to maintain and troubleshoot basic hydraulic control systems• can identify and describe the construction, designs features and operation of hydraulic components• can interpret technical specifications and data relating to hydraulic components and systems• can interpret safety measures• is familiar with graphical symbols for hydraulic components• can perform simple calculations of pressure, flow and force


4 days

559448

Modern industrial hydraulics

Technology


Hydraulics

Due to the complexity of mobile hydraulic systems compared to industrial hydraulics, the skills needed for maintenance and design require a deep understanding of mobile hydraulics technology. In this course, you will learn every important detail related to mobile hydraulics. And the many interesting mobilehydraulics solutions and circuits will broaden your understanding of industrial hydraulics.


• Hydrostatic transmission and related components • Steering unit• Working hydraulics• Load holding• Load sensing in constant and variable displacement pumps• Pressure and flow control• Fundamentals of proportional control• Commissioning and maintaining mobile systems

The participant:• can identify the components and explain their functions in a given mobile hydraulic circuit • can build and test hydrostatic transmissions, working hydraulics and steering circuits• can explain load sensing functions and other efficiency components • can make adjustments to the control parameters of mobile hydraulics • can measure the required parameters in a mobile hydraulic circuit• can systematically troubleshoot and explain maintenance procedures• can explain the safety measures in mobile equipments

HY511 “Modern industrial hydraulics” or equivalent knowledge

3 days

573359

HY181

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Mastering mobile hydraulics

Technology


Proportional hydraulics

Proportional and servo hydraulics have found extensive application in industry, but due to theirimportance and cost, only highly skilled personnel have been trained on them. This course provides the opportunity to learn, discover and experience the function and control of proportional and servo valves.To complement the theory, the practical part gives you the opportunity to set up circuits, set parameters, and gain experience in commissioning and troubleshooting proportional hydraulic controls.


• Structure, function and characteristic data of proportional, way, pressure and flow control valves• Generation of set points• Adapting amplifier electronics to required conditions• Development and interpretation of proportional hydraulics circuit diagrams• Intensive practical training through setup of circuits according to circuit diagrams and setting

parameters for optimal commissioning• Procedures for maintenance, troubleshooting and commissioning• Open- and closed-loop control• Servo valve technology and control

The participant:• can explain the structure and mode of operation of proportional, way, pressure and flow control valves• is able to interpret the characteristic data of proportional valves• can choose the right proportional or servo solution for the application• is able to develop, read and interpret proportional hydraulics circuit diagrams• can explain the principles of servo valve technology and control• can explain the difference between open- and closed-loop controls• is able to identify and solve the most common faults in proportional and servo hydraulics systems

HY511 “Modern industrial hydraulics” or equivalent knowledge

3 days

559451

HY132

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Hydraulics

Technology


PLC

GRAFCET – The new process description

AUT111

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Used in automation and process engineering, GRAFCET is a specification language for sequences in accordance with DIN/EN 60848. It replaces DIN 40719-6 Function Chart. If you are involved in design and engineering, the course provides you with an invaluable planning tool. GRAFCET delivers a primary work-ing document for plant engineers and line builders – and provides maintenance staff with the key to fast and effective troubleshooting.


• Explanation of the key elements of the standard• What can GRAFCET do that Function Chart cannot?• Modes of operation• Hierarchies• Macro- and microstructures• Decentralised intelligence and sequences• Creating example GRAFCETs

The participant:• knows the advantages, benefits and application fields of GRAFCET• knows the characteristics and structure of GRAFCET plans• can read and understand a GRAFCET plan• can visualise automation technology problems step by step with GRAFCET• can draw their own GRAFCET plans of varying degrees of difficulty

Basic knowledge of control technology

1 day

559452

Technology


PLC

Simatic S7 – Fundamentals

PLC211

Target groups

Contents

Outcomes

Duration

Article number

You will get to know the structure and mode of operation of the Simatic S7 as well as how to createsimple logic association and sequence programs. A key element of the course is application and handling, using programming terminology and taking the various interfaces between the individual technologies (mechanical, pneumatic, hydraulic, electrical and PLC)) into account.


• Basic structure of the Simatic S7 controller• Roles of the input and output modules• The 3 programming languages: FUC, LD and IL• The basic instruction set of Simatic S7• GRAFCET – Designing an application• Introduction to networking• Archiving and restoring PLC programs

The participant:• can configure and commission a Simatic S7 controller• can create, read out and change hardware configurations• can create and commission PLC programs with logic operations and sequences• can combine various program modules into structured programs• can isolate and eliminate faults and errors using the diagnostic buffer and status display• can design, program and implement basic automation tasks

4 days

559381

Technology


PLC

PLC271

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

CODESYS version 2 –A hardware-independent introduction to CODESYS

Flexibility despite a high degree of automation is one of the most important challenges for manufactur-ing companies. It demands the integration and networking of different controls in a complex automation system. This is complicated by the huge variety of programming software available. Differences in user-interface, functionality and command sets cause confusion and make mistakes more likely. Codesys –tried and tested, globally introduced hardware-independent software from 3S – offers a Controller Devel-opment System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it.


• Overview of the IEC 61131-3 standard• Introduction to the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Use of visualisation• Working with simulation• Functions, function blocks and libraries• Conversion of PLC programs• Use of variable and symbolic operands• Using the help function• Aids for troubleshooting

The participant:• can explain the scope and potential of Codesys• can explain the positioning of Codesys to other programming environments • can select the best programming language for a given task• can identify which products can be programmed with Codesys• can select appropriate languages for specific tasks and combines them to a complete project • can create a basic simulation based on the internal SoftPLC from Codesys and test programs• can create a basic visualisation (for example, of a belt or distribution station)

Basic technical knowledge

2 days

570614

Technology


PLC281

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

CODESYS version 2 –A hardware-independent introduction to PLC programming

In order to master the fast-changing requirements of embedded and PC-controlled industrial applications, it is increasingly important to master and apply different programming languages. This is complicated by the huge variety of programming software available. Differences in user-interface, functionality and com-mands sets cause confusion and make mistakes more likely. Codesys – tried and tested, globally intro-duced hardware-independent software from 3S – offers a Controller Development System according tothe IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it.


• Design and functions of a PLC• Overview of the IEC 61131-3 standard• Overview of automation structures and bus systems• Functionality of the Codesys programming environment • Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Offline simulation • Visualisation• Configuration and commissioning Festo automation systems

The participant:• can use and combine IEC 61131-3 languages (Codesys version 2.3) to program a professional solution

for an industrial application quickly and efficiently• can program IEC 61131-2 compatible industrial controllers • can describe the sequence of the MPS Distribution Station using GRAFCET• can program the sequence of the MPS Distribution Station using a language or combination

of languages• can use debugging tools to simulate, test and trace• can use Codesys features to troubleshoot• masters the fundamentals of visualisation• can create and use different kinds of variables (local, global)• knows how to find help within the software

Basic electrical knowledge. We recommend taking the EL131, EL141 and PLC271 courses in advance.

2 days

570612

PLC

Technology


PLC371

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Flexibility despite a high degree of automation is one of the most important challenges in manufacturingcompanies. It demands the integration and networking of different controls in a complex automationsystem. This is complicated by the huge variety of programming software available.Differences in user interface, functionality and command sets cause confusion and make mistakes more likely. Codesys – tried and tested, globally introduced hardware-independent software from 3S – offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it.


• Overview of the IEC 61131-3 standard• Introduction to the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Use of visualisation• Working with simulation• Functions, function blocks and libraries• Conversion of PLC programs• Use of variable and symbolic operands• Using the Help function• Aids to troubleshooting

The participant:• can explain the scope and potential of Codesys• can explain the positioning of Codesys compared to other programming environments• can select the best programming language for a given task• can identify which products can be programmed with Codesys• selects the appropriate languages for specific tasks and combine them to a complete project• can create a basic simulation based on the internal SoftPLC from Codesys and test programs• can create a basic visualisation (for example, of a belt or distribution station)

Common technical knowledge

2 days

577954

CODESYS version 3 –A hardware-independent introduction to CODESYS

PLC

TechnologyTechnology


PLC381

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

CODESYS version 3 –A hardware-independent introduction to PLC programming

In order to master the fast-changing requirements of embedded and PC-controlled industrial applications,it is increasingly important to master and apply different programming languages. This is complicated bythe huge variety of programming software available. Differences in user-interface, functionality andcommands sets cause confusion and make mistakes more likely. Codesys – tried and tested, globally intro-duced hardware-independent software from 3S – offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it.


• Design and functions of a PLC• Overview of the standard IEC 61131-3• Overview of automation structures and bus systems• Functionality of the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Offline simulation• Visualisation• Configuration and commissioning Festo automation systems

The participant:• can use and combine IEC 61131-3 languages (Codesys version 3.2) to program an professional solution

for an industrial application quickly and efficiently• can program IEC 61131-2-compatible industrial controllers• can describe the sequence of the MPS® Distribution Station using GRAFCET• can program the sequence of the MPS® Distribution Station using a language or combination

of languages• can use debugging tools to simulate, test and trace• can use Codesys features to troubleshoot• masters the fundamentals of visualisation• can create and use different kinds of variables (local, global)• knows how to find help within the software

Basic electrical knowledge. We recommend taking the EL131, EL141 and PLC271 courses in advance.

2 days

577956

PLC

Technology


EL131

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Electrical engineering has become an indispensible element in many areas of industry and servicecompanies. This course presents in detail the most important electrical components, the properties and features of electric current, and the safety regulations for working in commercial operations – as well as covering the same material in extensive practice-oriented exercises. Using the ‘discover-explain-experi-ence’ principle, technical background information from the course allows participants to recognise links and to implement what they have learnt in their work. This results both in employee safety and greaterproductivity.

The course is designed for all employees with little or no basic electrical training, who are constantlyconfronted with electrical systems. These include machine operators, maintenance technicians, fitters,and designers – but also service personnel such as janitors/caretakers, cleaning staff etc. who have towork with electrical equipment or enter rooms containing such equipment.

• What is electric current? What effects does it have?• Units and symbols• Ohm’s Law• Measuring in the circuit• Voltage supplies – direct current, alternating current• Loads in electrical circuits• Series connection• Parallel connection• Voltage divider• Circuit principles• Electrical components (relay, contactor etc.)• Avoidable and unavoidable measuring errors• Conductors – semiconductors – non-conductors (insulators)

The participant:• can explain the working principle of an electrical circuit and all the basic physical phenomena• can effectively measure an electrical circuit• can name the key electrical components used in industry• can build and commission basic electrical circuits• can read basic electrical circuit diagrams


2 days

577951

Electricity for non-electrical industrial staff 1

Electricity

Technology


Electricity for non-electrical industrial staff 2

Electricity

EL141

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Having acquired a basic knowledge of electricity, the next step is to look at specific electrical equipment commonly found in industry and at the safety procedures that apply.

This course was developed to take the participants to the next level in electrical maintenance,covering in detail the most important electrical components, their principles, properties and features,as well as the safety regulations for working with electrical circuits. The use of simulation systems offers the opportunity to experiment and practice.

The course is designed for all employees with little or no basic electrical training who are constantlyconfronted with electrical systems. These include machine operators, maintenance technicians, fitters,and designers – but also service personnel such as janitors/caretakers, cleaning staff etc. who have towork with electrical equipment or enter rooms containing such equipment.

• Safety in electric circuits• Electric field and magnetism• Coils• Capacitors• Calculating and interpreting values• Three-phase current• Work and power• Motors• Fundamentals of sensor technology

The participant:• is able to explain and apply the safety procedures for working in electrical circuits• can name the electrical sensors and actuators, and relate them to real-life applications• is able to build and commission circuits of intermediate complexity with sensors and

common electrical actuators (valves, motors, safety circuits)• is able to diagnose the most common faults in electrical circuits• is able to calculate the cost of using electricity

EL131 – “Electricity for non-electrical industrial staff 1” or equivalent knowledge

2 days

577953

Technology


Process automation

Valves in process automation

PA121

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This course provides you with insight into process valve technology, including valve/drive selection based on materials and standards, and taking cavitation into account. It also gives you an understanding of entire valve control systems.


• Overview of design and function of process valves, taking international standardisation into account• Physical principles and material selection related to media and process valves• Testing and certification requirements for process valves (such as works test certificate)• Cavitation – what is cavitation, how to avoid cavitation damage with specially designed valve types• Principles and selection of process valve actuation (manual, hydraulic, electric and pneumatic)• Reading and interpreting process valve symbols• Influence of international regulations on the process valve selection (AWWA, API etc.)• SIL regulation (Safety Integrity Level), explosion safety and the influence on the process valves

The participant:• can select, assemble and test complex process valve installations• can maintain and troubleshoot complex process valve installations• can identify and describe the construction, design features, and operation of process valves• can interpret technical specifications and data relating to process valves and systems• can identify and explain graphical symbols for process valves• can perform simple calculations of pressure, flow and force• knows the role of process valve actuation – manual, hydraulic, electric and pneumatic• knows how to prevent cavitation damage• is aware of current innovative developments and trends in process valve automation products

and their application


4 days

565673

Technology


PA221

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

In this course you will become familiar with the equipment used in process automation to measure and control a process. Using practical exercises and training, you will learn how process equipment is used to form an open- and closed-loop system, and will gain an understanding of drawings used in industry.

Designers, engineers, trainers

• Basic electric principles and electrical safety• Transducers and sensors• Principles of measurement (flow, level, temperature and pressure)• Control valves, their components and functions• Control theory• Fundamentals of control loops• Instrumentation symbols and drawings• Practical training on software and hardware with loop tuning and adjustment• Safety concerns and procedures when operating control systems

The participant:• can measure and describe the difference between basic electrical principles• can identify, describe and measure the difference between analogue and digital signals• can identify and measure sensors used to measure process variables and understands their principles• can identify and describe the components of a control valve• can explain the main parts of open- and closed-loop systems, their functions and signal flows• can identify the symbols and components used in instrumentation drawings


4 days

565684

Principles of industrial measurement and instrumentation

Process automation

Technology


Process automation

In this course you will master the principles of automatic process control and the operation of the feed-back loop to include proportional, integral and derivative control modes as well as advanced concepts of cascade, ratio, and feed-forward control. You will also learn and practice controller tuning methods and get an overview of drawings used in industry.

Designers, engineers, trainers

• Operation of the components in a closed-loop control system including static and dynamic functions• Requirements for open- and closed-loop stability and control system tuning methods• Functionality of cascade control loops and the advantages of cascade control over single-element

feedback control, and tuning a cascade control loop for optimum control• Principles and design features of feed-forward control and tuning a feed-forward control system

for optimum control• Operation and function of ratio control systems and tuning of ratio control systems• Safety concerns and procedures when operating control systems

The participant:• can commission a basic closed-loop control system• can initiate and modify basic closed-loop control systems• can identify components• can read a circuit diagram or wiring schematic• can connect components according to a circuit diagram or wiring schematic• can operate, describe, identify and analyse a control• knows the fundamentals of closed-loop controls


4 days

565682

PA201

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Practical mastery of closed-loop control

Technology


Process automation

PA291

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This compact course introduces the principles of closed-loop technology. It provides the basis for more sophisticated methods in control and process automation, necessary to optimise processes. It is an ideal preparation for following courses and a prerequisite to course PA271 “Monitoring, controlling and opti-mising operations in water and wastewater treatment plants” for people who are not familiar with closed-loop control technology. In this course the participants learn the specific terminology of the closed-loop technology. They study the characteristics of controlled systems, suitable control strategies and different methods to fine tune controllers. With the help of training equipment they carry out hands-on exercises to analyse the characteristics of different controllers.

Technical staff, operators, trainers, supervisors, engineers

• Specifics of open-loop control• Introduction into closed-loop control• Basic terminology of closed-loop control• Characteristics of the two-step controller method• Hands on exercises with P controller, I controller and PI controller• Operation of a controlled system with Two-step-, P, I and PI controllers• Fundamentals of fine tuning a PI controller

The participant:• can name and explain the closed-loop control variables• can commission a basic closed-loop control system• can initiate and modify basic closed-loop control system• can operate, describe, indentify and analyse a control system


1 dayThis course is an abbreviated version of the course PA 201 “Practical mastery of closed-loop control”

578563

Fundamentals of closed-loop control technology

Technology


Water management

This course deals with the water treatment processes used in modern water treatment plants.These plants provide households and industry with clean drinking water. The course comprisesprinciples, practices and the desired function and operation of a variety of water treatment processes,including the flocculation and disinfection. The goal is to apply the necessary techniques creating anenvironmentally safe effluent on the one side and to ensure healthy drinking water on the other.

Technical staff and supervisors of water treatment plants

• Phases of precipitation and flocculation– Types of substances in water– Measuring and control technologies– Optimizing dosage of coagulants

• Chlorine dosage and disinfection– Disinfection control– Measurement of chlorine concentration

The participant:• learns how to control coagulation and flocculation processes• can evaluate the processes of precipitation and flocculation and identify overdosing• can create a sedimentation graph• can measure and interpret chlorine dosage• knows how to dose chlorine

1 day

577543

PA231

Target groups

Contents

Outcomes

Duration

Article number

Water purification processes in modern water works

Technology


Water management

Safe water transport and distribution is essential for drinking water supply. Participants of this coursewill be familiarised with control technologies in water transport to achieve the optimum distribution of drinking water to the consumer. To ensure a safe and efficient water supply, all relevant components need to function efficiently and form an effectively adjusted system. The course traces the flow of water from the source to the consumer. Pumps are one focus as they are widely used in water plants.

Technical staff and supervisors of water treatment plants

• Operation of pumps– Types of pumps and the principles of their operation– Components of pumps– Maintenance of pumps– Horsepower and efficiency of a pump

• Water transport to high tower– Constant supply of drinking water

• Water supply to different pressure zones– Simulation of two settlement zones located at different altitudes– Manual valve control

• Water loss– Identification of water loss– Leakage– Analysis of water consumption

The participant:• can supervise and control a pump and the relationship between pressure and flow• is able to control the fill level of a tank• can identify and explain types of pumps and their components• can implement measures to ensure water supply to different pressure zones• understands the function and advantages of manual and automatic valve control systems• is able to reduce water losses through pressure control• can detect constrictions in pipe systems by monitoring flow rate and pressure• is able to keep the fill level of a high tower constant under varying basic conditions• can detect leakages with zero-consumption measurement

2 days

577545

PA241

Target groups

Contents

Outcomes

Duration

Article number

Safe and efficient water transport and distribution

Technology


Various consumers, private and industrial, discharge their wastewater into sewer systems. The waste-water contains substances in diverse qualities and amounts: solids, liquids, chemicals. Sewer systems ensure a safe and odourless transport to the wastewater treatment plant. Participants of this course are familiarised with characteristics of municipal wastewater, the technical background of the sewer systems and control technologies of wastewater removal and the related processes. The course traces the flow of wastewater from the consumer to the wastewater plant.

Technical staff and supervisors of wastewater treatment plants

• Principles of water flow in pipes• Transport of solids• Operation of sewer systems

– Control technology for flow control– Storm water management– Observation of sewer system operation through transparent pipes and tanks – Flow control – Simulating a rain overflow basin– Types of rain overflow devices and basins

The participant:• describes sedimentation and re-mobilisation in a combined sewer system• explains the impact of blockage in a sewer system• can differentiate between dry weather and rain flow and can see the differences of solid transport• forecasts effects of exceeding the hydraulic capacity

2 days

577547

PA251

Target groups

Contents

Outcomes

Duration

Article number

Key processes of wastewater transport

Water management

Technology


Over the years wastewater treatment techniques and practices have evolved into a complex body of knowledge based on past practice, applied engineering and new environmental sciences. The intelligent application of these fundamentals assures safe function of a wastewater treatment plant with an accepta-ble effluent quality. This course teaches the principles, function and operation of a variety of basic waste-water treatment processes focused on sedimentation and biological treatment.

Technical staff and supervisors of wastewater treatment plants

• Sedimentation– Principles of sedimentation– Factors and process parameters affecting sedimentation– Sedimentation tank types– Sedimentation tank zones and processes– Sludge withdrawal and recycling– Flow rates affecting sedimentation

• Biological treatment (activated sludge)– Activated sludge process and basic principles– Calculations for activated sludge– Aeration– Maintaining solids concentration by sludge recirculation

The participant:• can directly observe sedimentation processes with different preconditions• understands and can control the sedimentation processes• can identify problems with sedimentation and name corrective actions• understands the activated sludge processes• knows the consequences of overload in a wastewater treatment plant• can measure and control the amount of oxygen needed

2 days

577549

Fundamentals of modern wastewater treatment processes

PA261

Target groups

Contents

Outcomes

Duration

Article number

Water management

Technology


Huge amounts of money are spent to treat water to ensure it is safe for human consumption.Millions more are spent to distribute the same water to our homes, schools, hospitals and businesses.At the same time, millions of gallons of that valuable treated water are lost through leakage due to excess pressure. New technology enables more efficient methods of controlling the distribution of water.In addition, monitoring and controlling the processes in water and wastewater treatment plants plays an important role in ensuring good water quality. This allows overdosage to be avoided, thus preventing undesirable concentrations of chemicals and the associated negative consequences. The optimized pro-cess also helps to minimise the cost of chemicals and energy.

Technical staff and supervisors of water and wastewater treatment plants

• Adjustment of electronic amplifiers• Data collection

The following parameters are collected:– Fill levels– Volumetric rates– Line pressure– Electric current/voltage, power– Oxygen (O2)– Chlorine (Cl2)

• Interpretation of characteristic data parameters• Automated closed-loop control of pumps, valves and aeration

The participant:• can define and supervise goals related to water and wastewater treatment• can identify relationships within the processes• can run control systems• can operate electronic equipment for water and wastewater process control• can use different control strategies (automated close-loop control)• can control fill level• can manage volumetric flow control• can drain control• can control aeration

PA291 “Fundamentals of closed-loop control technology” or equivalent knowledge

2 days

577551

PA271

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Monitoring, controlling and optimising operationsin water and wastewater treatment plants

Water management

Technology


Water management

It is essential that water and wastewater treatment plants are continuously optimised after beingcommissioned. This ensures that all the devices and units perform smoothly so that the water qualityreaches the required level. Also, operating costs are the major cost factor during the service life of the plant. An optimised system consumes less electrical power, results in reduced maintenance work and increased service life of the equipment. Pump stations and aeration account for a major share of the energy used in water and wastewater plants and therefore deserve special attention.Finally, energy optimisation helps to minimise environmental impact.

Technical staff and supervisors of water and wastewater treatment plants

• Introduction to water management processes• Forms of energy and its sources• Energy consumption in water and wastewater treatment• Strategies for controlling overall energy consumption• Measure energy consumption of individual devices• Optimisation of energy consumption for aeration• Efficient energy• Cost impact of ineffective systems• Causes of energy waste• Energy management systems

The participant:• can evaluate detailed energy consumption and the costs of energy sources• can determine main consumers in a plant• applies efficiency measures by using a benchmark• can detect faults that cause waste of energy• can define and supervise quality goals related to energy consumption• can compare the efficiency of systems (for example, pumps)• can determine the energy cost of interference in pipes• can optimise energy demand of control strategies (automated close-loop control)

such as fill level, flow control or aeration• can evaluate measures for energy saving• can develop an energy management system• can estimate the potential for energy production in a wastewater treatment plant

2 days

577553

PA281

Target groups

Contents

Outcomes

Duration

Article number

Energy optimisation in water and wastewater treatment plants

Technology


There is a trend among operators of water treatment plants towards the increased use of pneumatic drives instead of electric drives. The advantages in terms of cost, system reliability, reduced complexity, ease of use and maintenance clearly speak for this technology.

This three-day course gives the participants an insight into process automation in water-related plants, making an important contribution to the operational reliability of these plants.

Anyone employed in the area of industrial process or water treatment facilities

• Production and distribution of compressed air• Identifying and eliminating waste• Reading circuit diagrams and interpretation of control sequences• Design and function of directional control, pressure, shutoff and flow control vales• Function of linear and rotary drives• Correct adjustment of process drives and their sensors• Safe and precise manual intervention• Safe decommissioning in the event of total loss of auxiliary energy• Practical exercises, designing and testing circuits, troubleshooting

The participant:• can confidently identify relationships within the process• can avoid damage and failure in the event of operator errors through safe and precise intervention


3 days

573629

PN331

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Pneumatics for water management

Water management

Technology


For many years robotics has been evolving fast, providing faster, better quality in production and safetyfor the workers. Robotic systems can take over some tasks that address questions concerningproductivity, quality, risks and ergonomics.

Robotic systems become increasingly important and more relevant in the shop floor. In order to follow and be able to explore this exponential growth we have developed this training. At the end you will have theknowledge to answer the question “What is meant by robotics?”


• Handling devices– Fundamentals, types and applications, advantages and disadvantages– End effectors

• Mechanics– Degrees of freedom, joints– Linear motion, circular motion

• Coordinate systems– World, reference

• Movement vs. speed– Drives, servo and induction motors– Feedback

• Motion control– Basic blocks– Typical data of a motion control system

• Applications– Examples– “Hands-on”

The participant:• is able to identify the different types of handling systems• can describe the mechanics behind robotics systems• can describe the working principles behind the control of movement and speed• is able to explain what a coordinate system is• can enunciate the principles of a motion control system

Basic technical knowledge, background in automation

1 day

578435

ROB111

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Robotics – Fundamentals

Handling systems

Technology


Motion control solution CMCA

With Gantry systems and Tripod Festo offers a broad range of kinematics. Together with the controlsolution CMCA, these systems will be designed for robotic tasks. In specific applications, a higherperformance and benefit can be reached than with standard robots. To master them and their respective applications, we need to change our mind-set to understand the principles and concepts behind these sys-tems, in order to obtain the maximum performance. This training has been developed to enable you to run these systems in an efficient way.


• Motion functions– Positioning– Synchronisation– Homing

• Dynamics– Distance, speed, acceleration and jerk

• Handling systems architecture– Festo kinematics

• CMXR– Overview and performance

• Teach pendant and Festo Teach Language (FTL)– Overview, programming– Integrated Codesys PLC

• Applications– Examples– “Hands-on” – Pick and Place– Optimising

The participant:• can identify the different pieces of equipment that are part of the motion control systems• can commission a motion control system• masters standard programs of handling (Pick and Place) with FTL language for the Festo Electrical

Handling Systems and the Teach pendant• can optimise the program to achieve the maximum performance

ROB111 “Robotics – Fundamentals”. Basic knowledge in Codesys

2 days

578437

ROB121

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Handling systems


Technology

Maintenance of Tripod EXPT

High availability is needed to reach today’s production targets. One important way to achieve this is by reducing downtime with equipment expertly maintained by qualified staff, especially in 24/7 operation.

This maintenance course for the Tripod EXPT has been developed to meet this requirement.

Electrical and mechanical maintenance staff

• Maintenance– Greasing of the axis and rods– Adjustment of rod lost detection

• Repair– Replacing a belt and acquiring the feed constant– Replacing of rod

• Control system– General overview of the components– Working with the Teach pendant– Creation of a status report– Replacing control components including parameterisation

• Troubleshooting– Typical errors

The participant:• can maintain the Tripod according to the manufacturer’s specifications• works with the Teach pendant to diagnose and troubleshoot the system• can exchange minor components

Basic technical knowledge, background in automation

1 day

578439

ROB131

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Handling systems

Technology


Handling systems

Mastering the basics of electrical drives

ED811

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

As electrical drives are increasingly used in industry, many mechanical engineers and technicians areconfronted with this new and initially complex technology and are expected to be able to commission andmaintain it. This is a daunting prospect for anyone who has not had proper training. This course aims toprovide this target group with the attitudes, skills and knowledge they need to master the basics.


• Linear and rotary mechanical drives (Tooth belt, spindle, ball screw, torque motor)• Motors (DC motors, AC motors – synchronous and asynchronous, servo, stepper)• Direct drives (linear and torque motors)• Brakes for electrical drives• Mechanical gear units for electrical drives• Displacement encoders (incremental, absolute, resolver)• Selection criteria for electrical drives• Controllers• Festo Configuration Tool (FCT) software package

The participant:• is able to select the most appropriate components for a given application, safely commission drives,

and locate and eliminate simple faults• can explain the functional principles of synchronous machines and steppers• can describe the functional principles of servo and stepper controllers• can differentiate between the various types of encoders and identify their function and specific

application• can explain the differences between the various types of brakes• is able to analyse a system consisting of different electric drives, controllers, brakes,

gear boxes and explain their configuration and relationship• can differentiate between the range of gear boxes for electrical drives and identify their function and

specific application• can differentiate between the various types of mechanical drives (axes), and explain their construction• can describe the characteristics, analyse the technical data and specify the applications of the different

types of mechanical drives (axes)• can select the most appropriate components of an electrical drive for a given application• can explain the relevant parameters of the configuration software and their effect on the drive system• can set up, power up and configure an electrical drive system (commission)• can use the Festo Configuration Tool (FCT) to set up the different parameters for speed, homing,

positioning and torque control• can work safely with an electrical drive and demonstrate the desire to conform with safe practice• can locate and eliminate simple faults

Basic electrical and sensor understanding. We recommend taking the coursesEL131 “Introduction for non-electrical industrial staff 1” andEL141 “Introduction for non-electrical industrial staff 2”

2 days

562553


Vacuum in handling technology

PN381

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Vacuum plays an important role in handling technology. Vacuum is used in positioning, transporting,lifting, sorting and many other applications. Knowledge of vacuum technology is essential for those work-ing with these applications, especially those who design and maintain them, or need to select appropriate vacuum components.

In this course, participants learn about the basic specifics of vacuum compared to compressed air.The main topics covered are production of vacuum, selection of the right suction cups, and opportunities for cost reduction.

Maintenance staff, designers and engineers, trainers

• Introduction to vacuum technology• Vacuum generation in handling technology• Vacuum components in handling technology• Component selection criteria

The participant:• understands the generation and provision of vacuum• is able to describe the fundamentals of vacuum• can select and dimensions suction cups• can interpret the material properties of handling with vacuum• can interpret the vacuum generator properties• can design simple vacuum circuits


1 day

575774

Handling systems Technology

Technology


PN121

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This course allows you to extend your specialist knowledge of complex pneumatic systems and improve your methodological skills. Practical exercises on training equipment for setup, commissioning, trouble-shooting and fault elimination facilitate the transfer of knowledge to your day-to-day work.


• Functional relations between mechanic, pneumatic, electronic and PLC components of a system• Reading and using machine documentation• Set up and commissioning of a system with pneumatics and PLC control• Optimising systems using fault documentation• Methodical approach to find analyse failures in systems• Applying FMEA technique to prevent failures• Practical exercises in troubleshooting

The participant:• can set up and commission a pneumatic system with a PLC control• can interpret the documentation of the system• can interpret the construction, design features and operation of components and their relations• can design and analyse a machine fault list• knows how to apply various methods to analyse the root causes of the failures and take actions• can apply FMEA to prevent failures on a system

PN 111 “Modern industrial pneumatics” and basic PLC understanding

3 days

559396

Troubleshooting

Maintenance and troubleshooting of electropneumatic systemsusing PLC controls

Technology


Effective industrial problem-solving techniques

PN142

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Modern industrial plants have a high level of complexity, making it increasingly difficult for maintenance staff to detect the cause of faults with technical competence and experience alone. A methodical approach is required. This includes analysis of the environment, communication with specialist departments and systematic use of appropriate problem-solving techniques.

Operators, maintenance staff, designers, engineers, trainers

• Defining, understanding and communicating problems• Troubleshooting using problem-solving techniques• Causes of downtime and how to prepare a fault list• Methods/tools for analysing and eliminating root causes

(Pareto, cause-effect diagram, brainwriting, FMEA, measure list, measure plan)

The participant:• can effectively understand and communicate problems• is able to build a team to start the analysis of a major problem that could not be solved individually• can apply various techniques to identify and eliminate the root cause of the problem• can design and analyse a machine fault list for various production systems• can take effective actions and control action plans for a permanent fix of the problem• applies basic FMEA analysis on industrial systems


2 days

559417

Troubleshooting

Technology


Troubleshooting

Valve terminal CPX –Commissioning, modification and fault elimination

PN163

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Preconfigured complex systems with valve terminals and mechanical, pneumatic and electrical compo-nents have numerous advantages but create new tasks for maintenance staff. This course enables you to understand how pneumatic and electrical components work together. You will also learn identification and elimination of faults, and troubleshooting aids.

Maintenance, designers, engineers

• Design and function of three different CPX valve terminal series– MPA– Midi– VTSA

• Valve functions• Creating pressure zones• Drawing and reading pneumatic circuit diagrams• Functional relationships between pneumatics and electrical engineering• Terminal configuration and spare parts ordering• Modification and replacement of parts• Versatile electrical connection technology• Adjustable failsafe behaviour• Detection and elimination of pneumatic and electric controls• Diagnosis via fault LEDs at the Profibus node• Creating a Profibus configuration using STEP7• Testing and diagnosis via Profibus using a programming unit• Programmed diagnosis

The participant:• is familiar with the CPX valve terminals and operation principles• can interact with the CPX interface• can diagnose failures of CPX valve terminals• can make a diagnosis via Profibus


2 days

559389

Technology

49

Online booking: www.festo-tac.com

Troubleshooting

The right maintenance approach supported by a deep understanding of hydraulics and troubleshootingstrategies prolongs the operating hours of hydraulic machines and reduces the downtimes. This courseprovides you with the relevant knowledge and real life exercises based on troubleshooting techniques.

Operators, maintenance staff, trainers

• Important hydraulic components• Circuit design and reading circuit diagrams• Hydraulic troubleshooting techniques• Analysing circuits for troubleshooting• Hydraulic maintenance approach• Troubleshooting guides

The participant:• knows the features of important hydraulic components• can interpret the technical data of the component• understands how availability of production equipment can be improved• knows the efficient maintenance methods• can read and analyse hydraulic circuit diagrams• can effectively troubleshoot hydraulic circuits• can safely commission the system

HY511 “Modern industrial hydraulics”

3 days

559449

HY521

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Maintenance and troubleshooting of hydraulic systems

Technology


Mastering machinery safety 1

SN171

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Since December 2009 it has been compulsory to use the “new” machinery directive 2006/42/EC. Thisrequirement together with the harmonised standards could translate into a significant change in yourorganisation. Alongside several small modifications and additions, the new IIB declaration (referred to asthe Declaration of Incorporation) is also introduced. Technical files and user manuals with informationabout transportation, installation, commissioning, adjustment, maintenance, disassembly, scrapping andrecycling must be created and delivered with the partially completed machinery.

Designers of machinery, designers of mechanical and electrical control systems.

Using the new harmonised standards EN ISO 13849-1 for the Performance Level (PL) and Mean Time ToFailure (MTTF) calculations as well as the EN ISO 13849-2 for the validation of the safety systems designedfor the machinery is very challenging and requires a lot of new knowledge. The standard EN IEC 62061 is for electrical, electronic and programmable equipment. This standard also contains information about the Safety Integrity Level (SIL). The EN ISO contains information about the combination of several machines and will be further developed into the Integrated Manufacturing System (IMS). The above-mentioned top-ics and many more will be covered in this two-day course.

The participant:• can apply the machinery directive• can determine which other directives have to be applied• can determine and describe the limits of the machinery• is able to create the proper documentation for the machinery• can explain the changes contained in the “new” machinery directive• can name the new standards that are harmonised under the machinery directive• is able to describe the relationship between the directives and the harmonised standards• can carry out a risk assessment• can explain the difference between a machinery and a partially completed machinery• can list the documents that have to be prepared for the machinery and the partially completed

machinery• is able to define the life phase of the machinery• can identify the responsible person for each life phase of the machinery• can describe the residual risks and address them• can use the information from the EN ISO 13849-1 and 13849-2 (PL)• is able to develop the safety circuits for different categories• performs the necessary calculations for PL, MTTD based on the B10 value• can define the abbreviations: MTTF, MTBF, B10 , T10 , DC, CCF, etc.• can prepare a declaration of conformation or a declaration of incorporation based

on the harmonised standards


2 days

577959

Safety

Technology


Mastering machinery safety 2

SN182

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

When several machines are combined we are dealing with an Integrated Manufacturing System (IMS). Information about IMS can be found in the harmonised standard EN ISO 11161:2010Safety of machinery – Integrated manufacturing systems – Basic requirements.

Designers of machinery, designers of mechanical and electrical control systems.

The standard of electrical safety of machinery is EN IEC 60204-1:2006 Safety of machinery –Electrical equipment of machines – Part 1: General requirements. As electricity is nearly always inmachinery, EN IEC 60204 is a very important harmonised standard.

The participant:• can define the definition of a basic Integrated Manufacturing System (IMS)• can define the limits of the IMS• is able to identify a task zone in an IMS• can define the span of control in an IMS• can describe the measures that have to be taken to suspend safety functions• can identify the person responsible for the design of the IMS• can locate the connection of the incoming supply• can design a control cabinet and the electric installation in a machine• can identify the required electrical protection class (IP)• can carry out the required calculations for the electric installation in the machine, cross wire section,

current carrying capacity, cable length, overcurrent protection, etc.• is able to explain the difference between protective and functional bonding• can design a “safe” IMS• can define the limits of the machine and the covered area for the task zone• can design a safety system for the IMS• can use the 60204 calculation tool• is able to create the appropriate documentation for the IMS and the control system of machinery• can provide the necessary information about the required power supply

(electric, pneumatic, hydraulic, etc.)

Basic knowledge of the machinery directive and standards is required.We strongly recommend taking the SN171 “Mastering machinery safety 1” course in advance.

2 days

577961

Safety

Technology


Explosion safety

PA141

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

This course gives you an insight into standards-based explosion safety and explosion protection with risk analysis and operation/maintenance of electrical and mechanical installations. It also covers the develop-ment of explosion safety rules for machines, equipment and switchgear, conformity with the CE mark, explosion safety documentation as well as explosion safety in other countries.


• Explosion safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241– plus appropriate guidelines, function and duties, selection and qualification

• ATEX Directive 94/9/EC, IECEex, UL-Aex ...• Process safety management, risk management• Process hazards analysis• Implementation of explosion safety management• Documentation and approvals

The participant:• understands and can use EU guideline 94/9EG plus related guidelines• knows explosion safety – function and duties, selection and qualification• knows fundamentals of technical explosion safety – electrical and mechanical• knows appropriate legal regulations and responsibilities of the operator/owner• understands the reaction and properties of materials, chemicals and mixtures in gas and dust areas• knows/understands relevant standards (ISO/DIN/AWWA/ANSI ...)• can perform accreditation and relevant guidelines (German Lloyd, FDA ...)• can organise and develop operational explosion safety measures and implement them in operational

concepts• can develop EX documentation and initiate approvals• can communicate with internal and external bodies• is familiar with the framework, definitions, systems, hardware and software requirements


4 days

565675

Safety

Technology


Energy saving in pneumatic systems

PN361

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Saving energy is becoming more and more vital. In factories and even small workshops, the intelligent use of energy sources and rightsizing and selection of components can save time and substantially cut cost and waste. Compressed air is a key energy source for industrial production and offers huge potential for cost-saving – from production to consumption. Savings begin by paying attention to the people working with compressed air. This course focuses on peoples’ attention to costs and improvements the areas of compressed air production, preparation and distribution, as well as on the design of pneumatic circuits. This course particularly meets the training needs of customers who have already benefited from the Festo Energy Saving Service.

Operators, maintenance staff, engineers, designers, trainers

• Costs of compressed air with measurements• Costs of leaks• Compressed air consumption of various circuits• The cost of oversizing and undersizing components• Rightsizing for efficiency• Energy efficient circuits• Correcting the faults that cause efficiency waste

The participant:• understands the relationship between consumption and costs of energy sources • can apply efficiency measures in the preparation, distribution and consumption of compressed air• is able to correct faults that cause efficiency waste• can apply efficiency measures in pneumatic circuits• can select efficient components for various applications• is able to measure the air consumption of various pneumatic applications• can improve the lifetime of various pneumatic components


1 day

574395

Energy efficiency

55

Organisation

A well-organised company

We know what makes an excellent company:a focus on customer satisfaction, corporate andquality strategy, employee satisfaction, efficientprocesses, responsible and goal-oriented employee management, job-oriented qualification, positive business results and a positive impact on society.

We will prepare your entire organisation for the new tasks you face.

Our consultants will advise your employees on the development of an independent work style. The aim of their work is to enable companies to efficiently structure work, organisation and qualification pro-cesses.

55

Organisation


Taking the form of a strategy game, this course gives you a holistic view of material and informationflows within a company and sensitises you to different types of waste in processes. You learn to analyse the causes of delivery problems and low productivity and to develop and implement ideas for meetingcustomer needs and improving processes. The main goal is to instil lean thinking in your company. The strategy game provides practical experience for all employees involved in lean production projects.

Operators, maintenance staff, designers, engineers, trainers, managers

• Inventory minimisation as an important basis for increased productivity• The principle of pull production control• Advantages compared to conventional production control methods• Types and function of different pull production control methods• Application of methods• Kanban – the classic pull principle• SMED – Optimisation of setup processes with Single Minute Exchange of Die• CIP as part of the business game• Introduction to Value Stream Mapping (VSM)

The participant:• is able to understand the principles of lean thinking• knows fundamental methods for improvement• can analyse the causes of delivery problems and low productivity• can develop and implement ideas for meeting customer requirements and process improvements

2 days

561209

LP111

Target groups

Contents

Outcomes

Duration

Article number

SYNCHRO – Introduction to Lean Production and VSM

Lean production

Organisation


Lean production

Optimum batch size is often determined based on minimum inventory and job changeover costs.But this approach has one critical flaw: It views changeover costs as unchangeable. This often results in overproduction, excessive inventories, adjusted transport routes and scrapping, high cycle times and delivery problems. This course enables you to radically reduce machine and plant downtime caused by setup.

Operators, maintenance staff, designers, engineers, trainers, managers

• Relationship between batch size and setup time• Reducing setup times as the only way to reduce batch sizes and inventories in production• The SMED (Single Minute Exchange of Die) method and its phases• The OTED (One Touch Exchange of Die) method• Constructive solutions for fast setup processes• Work organisation options for fast setup processes• Influence on production control• Practical implementation of methods in a model plant

The participant:• is able to recognise waste• knows the importance of short setup times for fast and economical order processing,

flexible production and low inventories• can apply and teach the SMED method

1 day

559425

SMED – Reducing setup time with SMED

LP131

Target groups

Contents

Outcomes

Duration

Article number

Online booking: www.festo-tac.com

Organisation

58

Lean production

Although efficient administrative processes are essential for the productive operation of any company, complex administrative tasks often exhibit a high level of waste, such as unnecessarily long meetings, duplication of work, fuzzy responsibilities and an unfiltered flood of information. This waste is counter-productive to the aim of administration − contributing to value creation in the company.

The overall performance of a company can only be improved if processes in the administrative units are analysed, employees sensitised to change, and processes continuously optimised. The flow of information must strictly be focussed on essentials and all unnecessary actions must be eliminated.

The Lean Administration Game gives participants the opportunity to experience the astonishing improve-ments that can be made in administrative processes – by playing a 45-minute game several times and improving it each time. As a result, the participants also learn to identify and eliminate the different types of waste.

Designers, engineers, trainers, managers

• Value creation and waste in administration• Principles for designing lean administrative processes• Identifying deficiencies in existing processes with the help of a detailed process analysis• Professionally designing administrative processes • A clean and tidy working place as basis for efficient working• Approaches to optimising administrative processes and their practical implementation

in a concrete example• Organisational requirements for successful process optimisation• Immediate implementation and revision of the acquired knowledge

The participant:• can describe the principles of Lean Administration • has experienced the dramatic improvements that Lean Administration can bring• can describe the eight types of waste• has gained experience in identifying and eliminating forms of waste

2 days

559422

Lean Administration Game

LP511

Target groups

Contents

Outcomes

Duration

Article number

Organisation


Lean production

Most production schedulers are probably sick of hearing about “inventory reductions”. After all, inven-tory levels cannot be reduced indiscriminately without jeopardising the ability to deliver at short notice. Nonetheless, production schedulers have the great responsibility of striking a balance between ability to deliver, inventory reduction and capacity utilisation in order to achieve the optimum outcome for the company. If they can master their control process well, lead times will decrease and there will be more room for flexibility when configuring manufacturing processes. However, many production schedulers are not adequately prepared for their tasks. Often new schedulers get their initial training by “looking over the shoulder” of experienced employees. That can be helpful, but also means that more suitable methods of control are not considered.

Operation managers, production control staff, change agents, process specialists

• Main features, design and structure of efficient value-added systems• The role, significance and responsibilities of production control in efficient value-added systems• Production control and the balance between ability to deliver, inventory reduction and capacity

utilisation• Criteria and conditions for the control and planning of production• Basic principles and important variables of control and planning:

replenishment time, min/max-control, safety stock, re-order points, lot sizes for ordering• Selected production control concepts summarised and compared:

load-dependent order release, cumulative quantity concept, kanban theory of constraints (constraint-focused production), levelling and smoothing (heijunka), CONWIP (Constant WIP)

• Practical exercises

The participant:• is familiar with typical parameters and manipulated variables in the production control process• is able to apply them to strike a balance between ability to deliver, inventory reduction and capacity

utilisation • is familiar with common methods of production control and their scenarios and conditions of application• can select suitable methods for their company

2 days

570620

LP211

Target groups

Contents

Outcomes

Duration

Article number

Production control methods

Organisation


Industrial products are created in processes that divide up tasks. Significant losses frequently arise atthe interfaces between these processes, that is at the boundaries between departments and areas.These losses manifest themselves in large stocks of semi-finished products, delays, quality defects and additional work spent finding, scheduling, transporting or coordinating. As a result, investigating the value added process as a whole by means of value stream mapping is indispensable as a means of improving your company’s performance. The map of the current-state value stream reveals the causes of excessive inventories and long lead times, high production costs and quality problems. These should then be elimi-nated in a second step in which the future value stream is mapped.

Operation managers, change agents, process specialists

• Lean thinking as the basis for recording value streams• Preparatory steps for value stream analysis• The SIPOC method (Source – Input – People – Output – Customer) for delineating processes• The stages of current state value stream analysis• Practical implementation of current-state value stream mapping using a concrete example• Stages and restrictions when mapping a new, efficient value stream• Customer takt as key performance indicator for designing new processes• Practical implementation of future value stream mapping using a concrete example• Deriving a project plan• Fundamental aspects of introducing value stream mapping

The participant:• is familiar with the method of value stream mapping and will be able to apply it• can record and present the value-added process and is able to use the current-state value stream map

to identify waste, weak points and deficits• understands the design of processes that are lean yet still robust and stable processes, and is able to

apply value stream mapping when developing a future process• knows which factors must be taken into account in order to use value stream mapping in their company

2 days

559431

LP161

Target groups

Contents

Outcomes

Duration

Article number

Analysing and designing value streams

Lean production

Organisation


Lean production

Value-added systems define the objectives of a highly effective company and describe the methods and tools required to achieve those objectives. The conceptual framework of such systems is derived from the type of production, the company's objectives, the processes currently in place and the company's culture. However, all value-added systems are based on the “lean” approach and follow identical principles. These include the “flow” principle (designing fast continuous flows), the “pull” approach (manufacturing based on the actual demands of customers) and strict reduction of waste.

Operation managers, change agents, process specialists

• Structuring value-added systems and principles of their design• Basic principles of value-added systems: flow, pull, reduction of waste• Methods and tools for designing flows within the company: production lines, U-cells• Methods and tools for eliminating bottlenecks: reducing setup times with the SMED method,

maximum machine availability with TPM, ensuring quality failure production• Methods and tools for controlling production according to customer demand: kanban, heijunka,

Just In Time, Just In Sequence• Methods and tools for measuring success: Key Performance Indicators

(processing time, quality rate, productivity, capital tied up in inventories, and on-time delivery)• Practical examples and case studies

The participant:• understands the basic structure of value-added systems, how they are adapted to specific companies,

and the important methods and tools• can apply the basic principles of lean production and is capable of determining which methods are

important for their company• has acquired a comprehensive understanding of the application of the tools and instruments through

various practical examples

2 days

8029215

LP261

Target groups

Contents

Outcomes

Duration

Article number

Systematically designing value-added processes

Organisation


Plant and machinery in modern companies are highly complex. Maintenance staff require not only ex-cellent technical knowledge and skills, but also the ability to apply them in a suitably methodical way.It is this methodical approach that allows them to implement systematic and targeted maintenance of machines and systems.

Maintenance technicians, maintenance supervisors

• Role of maintenance and technical service• The six typical sources of loss in machines and systems• Maintenance, inspection and repair• Key indicators for maintenance: OEE (Overall Equipment Effectiveness),

TEEP (Total Equipment Effectiveness Productivity), MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair)

• Structure and design of systematic fault detection• Creating maintenance and inspection plans• Analysis of weak spots and targeted improvement of machines and systems• Spare parts management• Maintenance organisation• Evaluation of maintenance work• Practical examples and exercises

The participant:• is familiar with the different areas and roles of maintenance• is able to identify the six typical kinds of losses on machine and systems and improve these in a

systematic way• is familiar with typical maintenance documents and be able to use them in their daily work• is capable of integrating and optimising their own work in the processes of the maintenance area

2 days

8029213

IM181

Target groups

Contents

Outcomes

Duration

Article number

Basics of effective maintenance

Improvement management

Organisation


Agility! Added value! Waste reduction!These are the keywords for the lean business model on which this ‘learning by doing’ course was based. The simulation game gives participants the opportunity to experience and practice all the concepts for linking various business entities to create an effective chain of services extending from the supplier to the end-user.

The course is designed for all employees involved in operations, purchasing, distribution, marketingand sales.

• Introduction• Definition, importance and current trends of Supply Chain Management• The fundamentals of Supply Chain Management• Supply chain – Views• Operations – Manufacturing, MRP, ERP, Inventory, Lean/JIT, TQM• Distribution – Logistics• Integration – “Theory of Constraints”• Game experience – 3 rounds of a simulation to produce and distribute a real product

The participant:• can describe a supply chain and define Supply Chain Management• can describe the components of industrial manufacturing• explains the five production environments and their characteristics• explains the three types of organization of the production process• presents an overview of industrial system planning and control operations• can differentiate between independent and dependent demand application• characterises the concepts of planning priorities and capacities• issues which drive the 3 main players in the supply chain• identifies the four main objectives of management systems for quality and productivity• can describe how logistics impacts Supply Chain Management

Basic knowledge and understanding of the structure and role of companies

2 days

578560

SCM201

Target groups

Contents

Outcomes

Prerequisites

Duration

Article number

Supply Chain Game

Supply chain management

6565

People

The best side of your people

Social skills and effective networks are the key to a successful organisation.

In the future, both managers and specialists will be required to continue developing not only their tech-nical but also their social skills.

Knowing how to overcome difficult situations and support teams throughout processes of change is becoming more and more important. Festo will teachyou how to positively design all levels of a process to achieve a successful overall solution.

65

People


Leadership Training Module 1

LS111

Target groups

Contents

Outcomes

Duration

Article number

Comments

This module on the principles of leadership is the first of three covering leadership and personal mastery. With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make.

Management

• Principles of leadership• Leading is communicating• One-on-one leadership skills• Leading yourself

The participant:• understands what makes a good leader• identifies the changes necessary to become a good leader• understands the principles of management• knows the key tasks of a manager• knows different styles of leadership and how and when to apply them• knows how and when to delegate

3 days

565668

This course is designed for First Line Leaders, that is, junior management.

The three modules take place over a roughly six-month period. An interim project defined at the end ofthe first module is completed by participants. We recommend conducting a company-internal reviewmeeting (participant and superior) both before and after the course. The modules are best run with around 12 participants.

Leadership

People


LS242

Target groups

Contents

Outcomes

Duration

Article number

Comments


This module is the second of three covering team leadership and personal mastery.With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make.

Management

• Building and managing teams• Roles and group dynamics• Team leadership skills• Handling conflict

The participant:• can explain what constitutes a team, the team cycle and different roles within a team• can match individual needs to roles• can explain basic time management techniques• understands the importance of building relationships and alliances in the business• has achieved self-awareness of personal values and behaviour and understands how others

perceive them• has identified the perception others have of him/her and the actions necessary to change this,

if necessary• can describe the basic stages of change and the associated feelings people experience• can apply techniques to guide individuals through the transition• has created a plan for development of skills and a specific personal topic that puts theory into practice

3 days

573633


Leadership


People


LS253

Target groups

Contents

Outcomes

Duration

Article number

Comments

This module is the third of three covering team leadership and personal mastery.With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make.

Management

• Developing the leadership personality• The leader as coach and mentor• Leading through change• Networking and sparring

The participant:• has completed a personal action plan and the results have been presented and discussed in small

groups• has reviewed key learning so far based on a personal action plan and is committed to future actions• has identified a sparring partner for continued peer coaching

3 days

573635


Leadership


People

Competenceweb® concept – uncontested competences and execution

Target groups

Contents

Outcomes

Prerequisites

Duration

Develop a strategy for an uncontested market space together with customers and then evaluate your competences and activities for profitable growth. Practical execution is core in this continuous accelerated learning loop that no competitor will be able to match.

Key employees, line managers, senior management, HR managers

• Identify customer values and required competences• Identify areas for improvement of your company’s value chain• Assess current and future strengths and weaknesses• Plan and execute a strategy

The participant:• has developed a strategy for uncontested competences and activities for profitable growth for their area• has drawn up a personal action plan for improving the value chain, for identifying current and future

strengths and weaknesses, and for implementing the chosen strategy

We recommend attending the Blue Ocean course prior to this course.

5 days

Leadership

We offer this course in co-operation with our partner Change International Ltd.


High-performance coaching for executives

Target groups

Contents

Outcomes

Prerequisites

Duration

High-performance organizations ensure that the right people in the right places get all the assistancethey need at the right time. Through coaching, counselling and developing to optimise their strengths, employees have the edge in the modern, high-pressure and ever-changing business environment.

Executives and managers who wish to adopt a more facilitative style of leadership and management.They are probably involved in an internal consultancy role that requires restructuring and team-building following mergers and acquisitions. They may well have to facilitate developments across cultures.

• Leadership through coaching• Coaching techniques• Managing overall performance• Managing transition, change and cultural complexity• Career development• Emotional intelligence

The participant:• is familiar with basic coaching techniques using tools such as the Flow model and the GROW model• is able – through effective coaching – to manage transition, change and cultural complexity together

with their employees • knows how to support their employees’ career development using methods such as contracting and

positive feedback

Basic management skills, leadership experience

2 days

LeadershipPeople



Managing Change

Target groups

Contents

Outcomes

Prerequisites

Duration

This is an intensive three-day program that covers many of today’s management issues and how to address them in intercultural settings. By using the latest developments in management practice and undertaking case studies you will gain new insights into decision-making and managing change.

Senior and middle management, project leaders

• Management and leadership theories and skills• Individual feedback (such as 360°feedback) allowing better self-guidance and leadership of others• Staff development and coaching• Personality development• Self-managed development• Change management• Dealing with resistance• Team-building• Time management and goal setting• Project management

The participant:• has learned the necessary skills to promote and implement change in their company• knows how to communicate change within their organization and cope with difficult decision-making

during the change process• has a deeper understanding of how to develop their managers into global leader

Basic management skills

3 days

Leadership People



Management by travelling around – remote management

Target groups

Contents

Outcomes

Prerequisites

Duration

This course is designed to provide solutions to the new problems that occur as a result of the shift from the traditional face-to-face, top-down management structure to a remote team culture. We will introduce the strategies and tools necessary for team-building and for getting the most out of your teams.

Managers or individuals who deal with teams based in different locations

• What are virtual teams?• How to manage and lead them• Cultural implications• Developing and maintaining trust• Virtual team communication• Team technologies• Performance management and measurement• How learning occurs in diffuse organizations

The participant:• has a basic understanding of virtual teams and how to manage and lead them, including long-distance

negotiations and problem-solving• knows how to develop and maintain trust with employees who are physically distant and who stem

from other cultures• can use tools and methods to improve teamwork under the work conditions imposed by virtual

collaboration


2 days

LeadershipPeople



Optimal performance at work program

Target groups

Contents

Outcomes

Prerequisites

Duration

This course centers on the individual. People sometimes have difficulty achieving optimal performance at work while at the same time meeting relationship, family and leisure needs. Some training programs fail to take individual personality into account. The Optimal performance at work program deals with these and other issues in a practical, hands-on manner.

All managers and employees who aspire to maintain an optimal work/life balance

• Personality theory• Personality functioning• Myers Briggs Type Indicator®

• FIRO-B®

• Stress management• Strategic focusing• Personal development planning

The participant:• understands the concepts behind and importance of maintaining a healthy work/life balance

(such as flow, personality theory, etc.)• has enhanced self-perception, which leads to better results at work• has developed a personal action plan with targets, aspirations and detailed next steps


2 days

Leadership People



Managing Germans in a German organisation as a non-German

Target groups

Contents

Outcomes

Prerequisites

Duration

This seminar provides the opportunity for managers who seek a more influential and understanding role and who are eager to acquire the skills and mindset that will ensure effectiveness with colleagues and a clearer intercultural understanding.

Foreign executives, managers and employees working with or in German companies, those with international responsibility

• Understanding management and work styles• Recognizing what is important and what is different• Understanding German values and ways of thinking and behaviour• Communication patterns• Decision-making and negotiation skills• Leading your team to top performance• Winning acceptance

The participant:• understands the foundations of German culture and how they influence German work culture

and communication patterns• knows which methods to employ in negotiations and general communication with their

German employees and colleagues• is able to successfully lead a virtual or non-virtual team that has German members

Already working or interested in working in a multicultural team

2 days

LeadershipPeople



General cultural training

Target groups

Contents

Outcomes

Prerequisites

Duration

Managing mergers and acquisitions, fostering contact with global clients, facilitating successful staff relocation and building multicultural teams are some of today’s major challenges. Cultural awareness helps participants to understand how and why people think, act and do business the way they do and also what they think of you.

Expatriates, executives, teams, HR, salespeople, those dealing with people from different cultures

• Gaining the confidence of foreign business partners, customers and staff• Turning cultural differences to your benefit• Understanding differences in mentality• Asking the right questions at the right time• Recognizing cultural signals in other business cultures• Avoiding misunderstandings and delays• Preventing unnecessary friction and conflict• Expanding your own way of thinking and behaving

The participant:• understands differences in cultures across the globe• understands how these differences are reflected in communication and negotiation styles • can adapt to different approaches to time management, assertiveness and conflict resolution

We recommend combining this course with another course specializing in your chosen continent.

2 days

Culture People



Doing business in all parts of the world

Target groups

Contents

Outcomes

Duration

Comments

A separate seminar is run for every continent. Learn best practice for doing business in different countries, for example, how to negotiate contracts in Asia or the US. Learn about differences, common strategies, and how to create an effective strategy for working together with foreign colleagues.

Executives and managers responsible for intercultural business, technical staff, specialists working with local colleagues

• Understanding diversity in different business worlds• Communicating with business partners from all over the world• Intercultural management• Cultural orientation indicators• Intercultural communication• Working in a virtual team• Conflict and negotiation• Culture shock

The participant:• can use the knowledge acquired to run their business in different parts of the world• knows the major do’s and don’ts in different cultures• can apply different communication techniques for various cultures as required

2 days

We recommend attending the course covering the continent you are most interested in.

CulturePeople



Multicultural team development

Target groups

Contents

Outcomes

Prerequisites

Duration

Is the global economy a melting pot? Misunderstandings, disappointments and frustrations due to cultural differences are evident even within European operating teams. Getting together regularly is essential for efficient communication and mutual understanding, while refocusing to achieve a common vision.

Multicultural teams

• Identifying each others’ differences and preferences• Expressing expectations and wishes• Identifying root causes and solutions, and developing action plans• Harnessing the synergy in multicultural teams• Creating and refocusing on the common vision and mission statement

The participant:• understands how cultural differences within the team are reflected in communication and work styles• can adapt to the different approaches to time management, assertiveness and conflict resolution within

a multicultural team• is able to use the strengths of the different nationalities within the team to work more productively

Already working or interested in working in a multicultural team

3 days

Culture People



Doing successful business as a woman in Asian and Oriental cultures

Target groups

Contents

Outcomes

Duration

From meeting protocol and seemingly inappropriate behavior in the workplace to dining and gift-giving, the rules for conducting business abroad can be dramatically different from those at home, especially for women. With this indispensable training, you will learn how to be accepted and interact successfully with your predominately male counterparts, whether you are doing business in Japan, the Emirates or Pakistan.

Mainly women who are or will be assigned to a foreign country, especially in Asia or the Far East

• Cultural differences• Rules for proper dress, speech, table manners• Negotiation techniques for women

The participant:• understands the fundamental differences of Asian and Oriental culture including rules for proper dress,

speech and table manners• is able to negotiate successfully in an Oriental context using appropriate techniques• can use tips and tricks for improved working relationships with her counterparts in Asian and Oriental

countries

2 days

CulturePeople



Culture People

Successful purchasing strategy for China

Target groups

Contents

Outcomes

Prerequisites

Duration

Globalization demands efficient and economical value-based purchasing. You will learn to develop a purchasing strategy to suit market conditions in China.

Directors responsible for purchasing, purchasing coordinators, buyers, directors of production, QM coordinators

• Analysis of target groups• Selection criteria for manufacturers and locations• Sending and requesting samples• Methods of payment• Conflict of interests• Negotiating a contract

The participant:• has the necessary skills to deal with Chinese market conditions when selecting manufacturers and

locations• can handle the lack of market transparency in China with the help of practical tools and methods• can overcome the difficulty in establishing contacts using specific communication techniques

We recommend attending the General Cultural Training course prior to this course.

2 days



Dealing with indirect communication in China

Target groups

Contents

Outcomes

Prerequisites

Duration

Non-conflictual communication is vital for international business in China. This course makes you familiar with Chinese communication styles and trains you to communicate effectively.

Project leaders, division directors, co-workers, HRD managers

• Communication styles• Indirect communication• Nonverbal communication• Small talk• Taboo topics• Written correspondence• Dealing with invitations• How to say ‘No’ and save face• Dealing with compliments

The participant:• can use their acquired knowledge of Chinese communication styles and how indirect and nonverbal

communication influence the course of a conversation • has a deeper knowledge of appropriate small talk but also of taboo topics in Chinese society and

how to structure spoken and written communication• knows how to accept or decline invitations, touch on sensitive issues and let everyone involved keep

face at the same time


2 days

CulturePeople



Culture People

Intellectual property – knowledge transfer

Target groups

Contents

Outcomes

Prerequisites

Duration

Protecting intellectual property is essential in today’s globalized economy. This seminar is essential for anyone with an interest in knowledge transfer to and technical cooperation with China.

Lawyers specializing in cooperation, consultants, directors responsible for legal affairs, project leaders

• Chinese education system• Learning methods• Conflict situations• Trust law• Brand orientation• Benefits of cooperation• Patent protection

The participant:• can make use of their knowledge of the Chinese education system and learning methods to understand

intellectual property issues when dealing with the Chinese market• knows the basic legal framework surrounding intellectual property rights in China and how to this affects

their business there


2 days



Fit for India – successful business relationships

Target groups

Contents

Outcomes

Prerequisites

Duration

India is characterized by great cultural diversity. There are many strong ties binding Indian society, primar-ily Hinduism and the remnants of the caste system. Due to the strong impact that religion and culture have on all aspects of Indian life, knowledge of them is crucial to success in India.

HR managers, executives, directors, managers, working staff

• The paternalistic and task-oriented traditional Indian style of leadership • Status awareness and the tendency to form hierarchies• The perception of time as a potential source of conflict• Relationship-building: how to become a member of an Indian ‘in-group’• The creative blend of cultures, traditions, religions, races and languages• Work practices in business

The participant:• has acquired the necessary skills to communicate successfully with Indian employees and colleagues,

paying special attention to issues such as status awareness and the tendency to form hierarchies• is aware of the appropriate communication style to use in the Indian context as well as of major pitfalls

and how to avoid them


2 days

CulturePeople



Culture People

Working with North Americans

Target groups

Contents

Outcomes

Prerequisites

Duration

This course provides participants with up-to-date tools and the necessary skills for working successfully with North Americans. Through lectures, discussion and role-playing, participants learn how to under-stand, communicate and manage work relationships with North Americans, giving them a competitive edge in all aspects of cooperation.

Managers and employees who work with colleagues from the US or Canada, customers, suppliers

• Culture and international business• Meetings• Asking questions and giving feedback• Negotiating and presenting• Inappropriate behavior in the workplace• Daily life and ‘culture shock’

The participant:• has the necessary skills to work with North Americans• is aware of the different approaches to time management, assertiveness and conflict resolution

and how these different approaches impact working with North American colleagues• can use appropriate communication, negotiation and presentation techniques for successful projects

in North America or with North American colleagues


2 days



Successful communication with Latin America

Target groups

Contents

Outcomes

Prerequisites

Duration

Gain the confidence, knowledge and know-how to build prosperous relationships in the Latin American market. Discover the cultural differences in learning behaviors across cultures in Latin America.

HR managers and executives with international responsibilities, managers or staff working for Latin America, others with a special interest in Latin America

• Customs and national character• Beliefs, culture, values, ethics and social etiquette• Establishing, nurturing and cementing relationships with counterparts• Effective communication tools• Presentations in Latin America• Time management• Learning about different markets

The participant:• has acquired the necessary skills for a successful business relationship with counterparts in South

America• is aware of cultural differences and can communicate effectively and avoid serious misunderstandings

because of cultural differences• feels at home dealing with the South American market and understands the differences between the

main Latin American countries


2 days

CulturePeople



Culture People

Intercultural training for the Arab market

Target groups

Contents

Outcomes

Prerequisites

Duration

You will learn more about the latest economic trends and what is necessary to succeed in MiddleEastern business environments. To be successful in this region you have to put substantial effort into building solid personal relationships.

Executives and managers from all sectors who are located in or work extensively across the Middle East

• Cultural values and their influence on behavior and ways of thinking• Communication with Arab business partners

(greetings, small talk, gaining confidence, nonverbal communication)• Dealing with time, information, appointments and conflict• Leadership in the Middle East• Decision-making in companies

The participant:• can work successfully across the Middle East, is aware of cultural peculiarities and is thus able to avoid

faux pas• is able to use practical strategies for doing business more successfully with Middle Eastern and Arab

counterparts• understands and can apply the concepts of what it means to be a manager in the Arab world, this

culture’s approach to time and priorities, the decision-making process in the Arab world, and preferred communication and negotiation styles


2 days



Working with managers in Eastern Europe

Target groups

Contents

Outcomes

Prerequisites

Duration

You will learn what is most important in developing business in Eastern European countries and how to adjust your leadership style to enhance employee commitment. This will result in more fruitful partnerships.

Executives and managers from all sectors working with subsidiaries in Eastern Europe

• Cultural values in post-socialist economies• Cultural diversity and differences in behavior in different countries• Typical attitudes towards Western investors• Impact of religious values on business• Managing change in Eastern European countries

The participant:• is able to manage an Eastern European team• knows how to communicate and behave to avoid misunderstandings with Eastern European

counterparts• can differentiate the various cultures in Eastern European countries


2 days

CulturePeople



People

Best practices in international human resources development: Investors in People

Target groups

Contents

Outcomes

Prerequisites

Duration

How to be sure every country you operate in has proactive human resources development practices with-out imposing ‘corporate solutions’ or provoking the ‘not-invented-here syndrome’. Discover what you can achieve by using the international Investors in People standard.

Senior HR managers

• Criteria for success critical to international HRD• Investors in People• Details of the Investors in People standard• Creating alignment through standard evaluating practices• International implementation

The participant:• is familiar with the concept of Investors in People as well as the specifics of the standard along with its

implications for their company• is able to manage and align the human resources function internationally for global corporate success

Management and leadership skills

1 day

International human resources



Developing an international human resources strategy

Target groups

Contents

Outcomes

Prerequisites

Duration

Comments

Get your whole international HR team involved in aligning itself with the company’s mission and vision by developing a detailed strategy.

HR directors from all your countries of operation, functional HR teams

• Updating corporate strategy• Framework for global alignment• Mission statement• Vision for the future• Building an HR strategy• Implication for policies• Internationally shared systems and services• Implications for the HR org chart and accountability

The participant:• has gained deeper knowledge of possible frameworks for global alignment of an HR strategy• has used techniques such as identifying the mobility pyramid of company employees and identifying

leadership capital to develop an international HR strategy• has drawn up a first draft of an international HR concept with a concrete action plan for their next steps


2 days

In-house only. Preparation will include questionnaires.

International human resourcesPeople



International human resources People

The human resources department as a brand

Target groups

Contents

Outcomes

Prerequisites

Duration

Comments

Position your HR department as a brand. Gain insight into your department’s image and how you can improve it. Make working in your department more appealing and give your employees greater credibility in your organization.

Entire HR department, management team

• What is a brand?• Brand management• Why is brand management important?• What does a good image do for you?• How can you achieve this?• Focus and commonality between behavior and image

The participant:• has acquired knowledge regarding the definition of a brand and the basics of managing HR as a brand

within their company• defines the HR brand in their company and can use this knowledge to assess the compatibility of

applicants as well as to ‘sell’ the company at job fairs etc.


2 days plus preparation

Online HR customer opinion survey included



Positioning human resources as a business partner

Target groups

Contents

Outcomes

Prerequisites

Duration

Comments

People

You will learn about new instruments and methods for positioning HR and HRD as a respected business partner – a partner that demonstrates its contribution to corporate success. Boost the image of HR within your company.

HR managers

• What is our current image?• Creating strategic alignment• Marketing the HR function• Service level agreements• The Four HR Roles• How to bring about change

The participant:• can identify how the business partner approach differs from HR as an internal consultancy or the role of

HR manager or director, and can determine whether this is the right approach for their company• has devised strategies for influencing line managers• has developed a personal partnering action plan


1 day

To be combined with a targeted internal HR customer surveyIn-house only




PeopleInternational human resources

Employment law

Target groups

Contents

Outcomes

Prerequisites

Duration

This course gives you an overview of the relevant employment law in the country specified by you. You will gain insight into essential laws in order to make quick, well-founded decisions. The course will be tailored to the country you specify.

Project and team leaders, executive and junior executive personnel

• Constitution of employment law• Recruiting process• Contracts of employment• Statutory framework for the rights of employees at their place of work• Liability• Workers’ representatives

The participant:• has a deep understanding of employment law and is able to apply it • possesses a deeper knowledge of work, health and safety regulations (insurance, minimum wages,

working time regulations, maternity rights, etc.) in the specified country• is more skillful in dealing with workers’ representatives such as unions, work councils etc.

Basic knowledge of employment law

2 days



Intercultural assessment center

Target groups

Contents

Outcomes

Prerequisites

Duration

Selecting employees is your core business, but what should you look for when interviewing people from different cultures? Learn the do’s and don’ts of intercultural assessment.

HR managers with international recruitment responsibility

• The assessment center in an international context• Understanding intercultural competence• Selecting international candidates• Selecting candidates for international assignments• Identifying development potential for international tasks

The participant:• is familiar with assessment centers in an international context and which pitfalls to look out for when

selecting tasks• understands the importance of applicants’ intercultural competence and can use it to extend their

scope by selecting them for international assignments• can correctly identify potential for an employee’s development in an international context

Management and leadership skills.We recommend attending the General Cultural Training course prior to this course.

2 days

People International human resources




The balanced scorecard for international human resources

Target groups

Contents

Outcomes

Prerequisites

Duration

The course will familiarize you with the balanced scorecard (BSC) for HR. You will be able to manage your international HR operations with a specific set of strategic HR key performance indicators.

HR directors, HR controllers

• Corporate vision and strategy• The balanced scorecard in HR• Definition of Key Performance Indicators (KPIs) for HR• Gathering data• Planning implementation• BSC project management

The participant:• uses their acquired knowledge of BSC project management to improve both project performance and

specifically defined KPIs for their HR department• has developed the first draft of an action plan to implement the BSC concept in their HR department

Basic management, leadership and controlling skills

2 days



The role of human resources in mergers, acquisitions and integrations

Target groups

Contents

Outcomes

Prerequisites

Duration

Comments

When mergers and acquisitions fail, it is normally because of cultural differences. Corporate culturescan collide when not managed effectively. Ensure your company pays attention to people’s needs, thus maximizing the chances of success.

Senior management, HR managers

• Problems with mergers and acquisitions• Key success factors• Due diligence for cultural and human resources issues• Post-merger integration• Managing change• Transition tools• Evaluating success

The participant:• has gained the necessary skills for handling problems related to mergers and acquisitions –

from the preparation and due diligence phase through to post-merger integration• can use different change management methods and tools to ensure a smooth transition• knows several techniques to evaluate the success of the merger or acquisition process

Basic management skills, leadership

2 days

Merger and acquisition support and targeted consulting available





Human resources development forum in China

Target groups

Contents

Outcomes

Prerequisites

Duration

This program will raise your awareness and understanding of the Chinese Human Resources market. Exchange of best practices between German and Chinese Human Resources Development managers in China will allow you to successfully develop your Human Resources management strategy for China.

Human Resources managers and executives with international responsibilities, Human Resources Development coordinators for China,Research and development managers

• Forum discussions• Human Resources market specifics• Chinese education system • Recruitment methods• Employee retention tools• In-house workshops

The participant:• has the necessary skills to deal with Human Resources Development in China• understands the Chinese education system and can adapt employee recruitment and assessment

accordingly• knows the various successful recruiting methods for the Chinese market and can use them effectively• is aware of the main employee retention tools and special features relating to the Chinese HR market


3 days



Keeping your Chinese co-worker – employee retention

Target groups

Contents

Outcomes

Prerequisites

Duration

Retention of key employees is one of the biggest challenges facing organizations in China today.By attending this seminar and using the tips, tools and ideas presented, you can develop employeeretention strategies to ensure you retain your best staff.

HR directors responsible for staff in China, HRD managers, project leaders

• Chinese ‘guanxi’ (networking and relationships)• Career development• Motivational tools• Creating trust and loyalty• Efficient teamwork• Assigning responsibility to the co-worker• Goal-setting agreements• Social benefit systems

The participant:• has the necessary skills to deal with HR development in China• knows the philosophical and cultural background of Chinese business and can communicate and behave

in a manner that avoids conflict• is able to build valuable relationships in China by establishing rapport, ties and links with Chinese

counterparts


2 days




People

Downsizing – the benefit of outplacement for organisations

Target groups

Contents

Outcomes

Prerequisites

Duration

Even when organizations find themselves facing downsizing situation, enormous benefits can be accrued. Hiring a professional outplacement service to assist employees in this difficult situation pays for itself by maintaining productivity during the process. It also leads to more ethical management practice and ensures continued high morale among the staff who remain.

Senior management, HR managers

• Professional career interest exploration• Aptitude and ability testing• Personality assessment• Resume preparation• Job search• Interview skills training

The participant:• understands the benefits of outplacement for organizations and how to cope with its disadvantages• has gained the necessary skills to improve or refresh their leadership skills• has improved self-perception


3 days




Marketing/Communication/SalesPeople

CO231

Target groups

Contents

Outcomes

Prerequisites

Duration

Service is one of the key success factors for stable business growth. Three main areas have to be mastered to achieve service excellence: understanding, interacting and organizing. This course provides the key knowledge you need to gain a clear understanding of your customers, of how to meet their needs and to gain their loyalty through service provision.

Service technicians, technical support technicians, maintenance stuff, trainers

• Empowering you and your company• Identifying customer needs and expectations• Key skills for ‘setting the stage’• The communication cycle• Strategic questioning and listening skills• Handling potential conflict situations• Personal organization• ‘Delivering the result’ – customer focus• Achieving customer satisfaction and future commitment

The participant:• can explain how their company’s service offering is aligned with a specific customer• is able to match and apply the right skills to different types of customers and situations• can choose the appropriate appearance and behaviour according to their company and the

customer profile• can assess and identify the key factors for satisfaction at the customer level• can develop a personal action plan to achieve customer satisfaction

Practical understanding of the machines for which customer support is required as well as experiencein visiting customers in an after-sales technical support role

2 days

Technical service: customer-oriented


Blue Ocean – ideas for uncontested market space

Target groups

Contents

Outcomes

Prerequisites

Duration

Finding the right strategy for uncontested market space makes it much easier to achieve profitable growth. You will work on systematic innovation to put yourself in ahead of your competitors. This is a concept for anyone who needs to prepare their company to expand into foreign markets and to achieve success in other countries.

Key people in the organization, such as: Senior management, Line managers, HR managers, IT managers

• Learning how to work across industries, with strategic buyers of differing backgrounds, across chains of buyers, and with complementary products and services

• Leading across diverging functional/emotional appeals and across several time zones• Prioritizing ideas

The participant:• has learned about making the competition irrelevant by creating and capturing new demand,

breaking the value-cost trade-off, and aligning the whole system’s activities in pursuit of differentiation and low cost

• can use the Blue Ocean strategies such as Value Innovation, Six Paths, Strategy Canvas, Tipping Point Leadership etc.

• has developed a common language for formulating strategies to maximize project results

Management skills, leadership experience

3 days

Marketing/Communication/Sales People



Marketing/Communication/SalesPeople

Global key account management

Target groups

Contents

Outcomes

Prerequisites

Duration

Gain an in-depth understanding of the complexities of meeting the requirements of key accounts. Use strategic and tactical tools and processes to achieve the required customer-supplier relationship.

Key account managers, sales managers, experienced sales people

• Developing key deliverables between both organizations• Using planning and process tools to set objectives• Developing strategies and tactics to achieve these objectives

The participant:• has acquired the key tools for establishing and deepening the customer-supplier relationship with their

chosen key account using multi-level selling techniques• can use different information sources such as annual reports, social networks, blogs and forums to

gather more information about the key account to further improve the relationship with them• has put together a list of targets, implementation strategies and a preliminary key account management

action plan

Experience in sales management

2 days



Marketing/Communication/Sales People

International marketing

Target groups

Contents

Outcomes

Prerequisites

Duration

International marketing training is designed to teach you marketing skills from an international perspec-tive. Although the 5 Ps of marketing are still valid, international marketing professionals also need to con-sider local customs, traditions and religious practices. International marketing treads a fine line between ‘one size fits all’ and specifically addressing customer needs. You will find that customs, rituals and tradi-tions vary greatly between countries and regions, thus impacting your international marketing strategy.

Sales managers

• Knowledge of and skills for the local import/export market• The 5 Ps of international marketing• The impact of culture on marketing and sales• Understanding the buying process

The participant:• is able to cope with cultural differences• understands and can apply value-centered management• is able to analyze, select and evaluate the appropriate conceptual frameworks

to approach international markets

Basic knowledge of international marketing

2 days



Train-the-TrainerPeople

Train-the-Trainer – Mastering key trainer skills

If you want to impart knowledge or train competencies, you not only need the specialist knowledge but also didactic know-how. This course will teach you in two modules to present content in a clear and engag-ing way, thus increasing effectiveness. This Train-the-Trainer course gives you methods and important tips that will allow you to meeting your training goals in a professional and qualified manner.

Trainers

• Didactics and training methods• Competency-based training, training aims and seminar design• Physiology of learning• Didactic reduction• Teaching and learning methods• Progress checks• Active listening and asking questions• Giving and receiving feedback

The participant:• knows the classic learning mechanisms and can adapt training content to participants’ needs• knows creative techniques to make technical training engaging• knows the most important media and knows how they can be used for a specific training aim or

target group• can communicate effectively with participants• knows feedback rules and can give and receive feedback• can structure training content in a clear and appropriate way• can present complex topics clearly through didactic reduction

2 x 3 days with a few months between the courses for preparing a course work and using the content in practice

559442

TTT111

Target groups

Contents

Outcomes

Duration

Article number

Festo worldwide

ArgentinaFesto S.A.Edison 2392(1640) MartínezProv. Buenos AiresTel. +54 (011) 4717 82 00,Fax +54 (011) 47 17 82 82E-mail: [email protected]

AustraliaFesto Pty. Ltd.Head Office (Melbourne)179-187 Browns RoadP.O. Box 261Noble Park Vic. 3174Tel. +61(0)3 97 95 95 55,Fax +61(0)3 97 95 97 87E-mail: [email protected]

AustriaFesto Gesellschaft m.b.H.Linzer Straße 2271140 WienTel. +43 (0)1 910 75-0, Fax +43 (0)1 910 75-250E-mail: [email protected]

BelarusIP FestoMasherov avenue, 78220035 MinskTel. +375 (0)17 204 85 58,Fax +375 (0)17 204 85 59E-mail: [email protected]

BelgiumFesto Belgium saRue Colonel Bourg 1011030 BruxellesTel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09E-mail: [email protected]

BelgiumFesto Belgium nvKolonel Bourgstraat 1011030 BrusselTel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09E-mail: [email protected]

BrazilFesto Brasil LtdaRua Guiseppe Crespi, 76Jd. Santa Emília04183-080 São Paulo / SP -BrasilTel. +55 (11) 5013-1600,Fax +55 (11) 5013-1801E-mail: [email protected]

BulgariaFesto EOOD1592 SofiaBul. Christophor Kolumb 9Tel. +359 (0)2 960 07 12,Fax +359 (0)2 960 07 13E-mail: [email protected]

CanadaFesto Inc.5300 Explorer DriveMississauga, Ontario L4W 5G4Tel. +1 (0)905 624 90 00,Fax +1 (0)905 624 90 01E-mail: [email protected]

ChileFesto S.A.Avenida Américo Vespucio, 760PudahuelSantiagoTel. +56 2 690 28 00, Fax +56 2 690 28 60E-mail: [email protected]

ChinaFesto (China) Ltd.1156 Yunqiao Road,Jinqiao Export Processing Zone,Pudong,Shanghai 201206Tel. +86 21 60 81 51 00, Fax +86 21 58 54 03 00E-mail: [email protected]

ColombiaFesto Ltda.Autopista Bogotá - Medellín Km 6 (costado sur)Tenjo, CundinamarcaTel. +57 (1) 865 7729,Fax +57 (1) 865 7729 Ext. 287E-mail: [email protected]

CroatiaFesto d.o.o.Nova Cesta 18110000 ZagrebTel. +385 (0)1 619 19 69,Fax +385 (0)1 619 18 18E-mail: [email protected]

Czech RepublicFesto, s.r.o.Modřanská 543/76147 00 Praha 4Tel. +420 261 09 96 11, Fax +420 241 77 33 84E-mail: [email protected]

DenmarkFesto A/SIslevdalvej 1802610 RødovreTel. +45 70 21 10 90, Fax +45 44 88 81 10E-mail: [email protected]

EstoniaFesto OY AB Eesti FiliaalA.H. Tammsaare tee 118B12918 TallinnTel. +372 666 1560, Fax +372 666 15 6E-mail: [email protected]

FinlandFesto OyMäkituvantie 9PL 8601511 VantaaTel. +358 (09) 87 06 51,Fax +358 (09) 87 06 52 00E-mail: [email protected]

FranceFesto EurlZA des Maisons Rouges8 rue du clos sainte Catherine94360 Bry-sur-MarneTel. +33 (0) 820 20 46 40 (numéro indigo),Fax +33 (0) 820 20 46 41E-mail: [email protected]

GermanyFesto Didactic GmbH & Co. KGRechbergstr. 373770 DenkendorfGermanyTel. +49 (0)711 346 70,Fax +49 (0)711 34 75 48 85 00E-mail: [email protected]

GermanyFesto AG & Co. KGPostfach73726 EsslingenRuiter Straße 8273734 EsslingenTel. +49 (0) 711 347 0, Fax +49 (0) 711 347 2628E-mail: [email protected]

GreeceFesto Ltd.40 Hamosternas Ave.P.C. 11853 AthensTel. +30 210 341 29 00, Fax +30 210 341 29 05E-mail: [email protected]

Hong KongFesto Ltd.6/F New Timely Factory Building,497 Castle Peak Road,Kowloon, Hong KongTel. + 852 27 43 83 79, Fax + 852 27 86 21 73E-mail: [email protected]

HungaryFesto Kft.Csillaghegyi út 32-34.1037 BudapestHotline +36 1 436 51 00Tel. +36 1 436 51 11, Fax +36 1 436 51 01E-mail: [email protected]

IndiaFesto Controls Private Ltd.Festo Controls Pvt. Ltd.35/3, Shamanna GardenBannerghatta RoadBangalore 560 030Tel. +91 (0)1800 425 0036,Fax +91 (0)1800 121 0036E-mail: [email protected]

IndonesiaPT. FestoJl. Tekno V Blok A/1 Sektor XIKawasan Industri BSDSerpong -Tangerang 15314Banten - IndonesiaTel. +62 (0) 21 27 50 79 00,Fax +62 (0) 21 27 50 79 98E-mail: [email protected]

IranFesto Pneumatic S.K.# 2, 6th street, 16th avenue,Km 8, Special Karaj RoadP.O.Box 15815-1485Teheran 1389793761Tel. +98 (0)21 44 52 24 09,Fax +98 (0)21 44 52 24 08E-mail: [email protected]

IrelandFesto LimitedUnit 5 Sandyford ParkSandyford Industrial EstateDublin 18Tel. +353 (0)1 295 49 55,Fax +353 (0)1 295 56 80E-mail: [email protected]

IsraelFesto Pneumatic Israel Ltd.P.O. Box 1076Ha'atzma'ut Road 48Yehud 56100Tel. +972 (0)3 632 22 66,Fax +972 (0)3 632 22 77E-mail: [email protected]

ItalyFesto SpAVia Enrico Fermi 36/3820090 Assago (MI)Tel. +39 02 45 78 81, Fax +39 02 488 06 20E-mail: [email protected]

JapanFesto K.K.1-26-10 HayabuchiTsuzuki-kuYokohama 224-0025Tel. +81 (0)45 593 5610 / -5611,Fax +81 (0)45 593 5678E-mail: [email protected]

Korea SouthFesto Korea Co., Ltd.Gasan Digital 1-roGeumcheon-guSeoul #153-803Tel. +82 1666 0202, Fax +82 (0)2 864 70 40E-mail: [email protected]

LatviaFesto SIAA. Deglava iela 601035 RigaTel. +371 67 57 78 64, Fax +371 67 57 79 46E-mail: [email protected]

LithuaniaFesto, UABPartizanų 63M50306 KaunasLietuvaTel. +370 (8)7 32 13 14, Fax +370 (8)7 32 13 15E-mail: [email protected]

MalaysiaFesto Sdn. Berhad10 Persiaran IndustriBandar Sri DamansaraWilayah Persekutuan52200 Kuala LumpurTel. +60 (0)3 62 86 80 00,Fax +60 (0)3 62 75 64 11E-mail: [email protected]

MexicoFesto Pneumatic, S.A.Av. Ceylán 3,Col. Tequesquináhuac54020 TlalnepantlaEstado de MéxicoTel. +52 (01)55 53 21 66 00,Fax +52 (01)55 53 21 66 55E-mail: [email protected]

NetherlandsFesto B.V.Schieweg 622627 AN DelftTel. +31 (0)15 251 88 99,Fax +31 (0)15 251 88 67E-mail: [email protected]

New ZealandFesto Ltd.20 Fisher CrescentMount WellingtonAucklandTel. +64 (0)9 574 10 94, Fax +64 (0)9 574 10 99E-mail: [email protected]

NigeriaFesto Automation Ltd.Motorways Centre, First Floor, Block CAlausa, Ikeja,LagosTel. +234 (0)1 794 78 20,Fax +234 (0)1 555 78 94E-mail: [email protected]

NorwayFesto ASOle Deviks vei 20666 OsloTel. +47 22 72 89 50, Fax +47 22 72 89 51E-mail: [email protected]

PeruFesto S.R.L.Amador Merino Reyna 480San IsidroLimaTel. +51 (1) 219 69 60, Fax +51 (1) 219 69 71E-mail: [email protected]

PhilippinesFesto Inc.KM 18, West Service RoadSouth Super Highway1700 Paranaque CityMetro ManilaTel. +63 (2) 77 66 888, Fax +63 (2) 82 34 220/21E-mail: [email protected]

PolandFesto Sp. z o.o.Janki k/Warszawyul. Mszczonowska 705090 RaszynTel. +48 (0)22 711 41 00,Fax +48 (0)22 711 41 02E-mail: [email protected]

PortugalFesto – Automação, Unipessoal, Lda.Rua Manuel Pinto De Azevedo, 567Apartado 8013P-4109601 PortoContact Center: 707 20 20 43Tel. +351 22 615 61 50, Fax +351 22 615 61 89E-mail: [email protected]

RomaniaFesto S.R.L.St. Constantin 17010217 BucurestiTel. +40(0)21 403 95 00,Fax +40 (0)21 310 24 09E-mail: [email protected]

RussiaOOO Festo-RFMichurinskiy prosp., 49119607 MoscowTel. +7 495 737 34 00, Fax +7 495 737 34 01E-mail: [email protected]

SingaporeFesto Pte. Ltd.6 Kian Teck WaySingapore 628754Tel. +65 62 64 01 52, Fax +65 62 61 10 26E-mail: [email protected]

SlovakiaFesto spol. s r.o.Gavlovicová ul. 183103 Bratislava 3Tel. +421 (0)2 49 10 49 10,Fax +421 (0)2 49 10 49 11E-mail: [email protected]

SloveniaFesto d.o.o. LjubljanaIC Trzin, Blatnica 81236 TrzinTel. +386 (0)1 530 21 00,Fax +386 (0)1 530 21 25E-mail: [email protected]

South AfricaFesto (Pty) Ltd.22-26 Electron AvenueP.O. Box 255Isando 1600Tel. +27 (0)11 971 55 00,Fax +27 (0)11 974 21 57E-mail: [email protected]

SpainFesto Pneumatic, S.A.U.Avenida Granvia, 159Distrito Económico Granvia L'H08908 Hospitalet de LlobregatBarcelonaTel. +34 901243660, Fax +34 902243660E-mail: [email protected]

SwedenFesto ABStillmansgatan 1Box 21038200 21 MalmöTel. +46 (0)20 38 38 40, Fax +46 (0)40 38 38 10E-mail: [email protected]

SwitzerlandFesto AGMoosmattstrasse 248953 Dietikon ZHTel. +41 (0)44 744 55 44,Fax +41 (0)44 744 55 00E-mail: [email protected]

TaiwanFesto Co., Ltd.Head Office9, Kung 8th RoadLinkou 2nd Industrial ZoneLinkou Dist., New Taipei City24450 Taiwan, R.O.C.Tel. +886 (0)2 26 01-92 81,Fax +886 (0)2 26 01 92 86-7E-mail: [email protected]

ThailandFesto Ltd.Viranuvat Building, 6th - 7th Floor.1250 Bangna - Trad Road (Soi 34)Bangna, Bangkok 10260Tel. +66 2746-8700, Fax +66 2746-8370E-mail: [email protected]

TurkeyFesto San. ve Tic. A.S.Tuzla Mermerciler OrganizeSanayi Bölgesi 6/1834956 Tuzla - Istanbul/TRTel. +90 (0)216 585 00 85,Fax +90 (0)216 585 00 50E-mail: [email protected]

UkraineDP Festoul. Borisoglebskaya,1104070, KievTel. +380 (0)44 233 6451,Fax +380 (0)44 463 70 96E-mail: [email protected]

United KingdomFesto LimitedApplied Automation CentreCaswell RoadBrackmills Trading EstateNorthampton NN4 7PYTel. ++44 (0)1604 / 66 70 00,Fax ++44 (0)1604 / 66 70 01E-mail: [email protected]

United StatesFesto Corporation (New York)395 Moreland RoadP.O. Box 18023Hauppauge, NY 11788Call Toll-free 800/993 3786Fax Toll-free 800/963 3786Tel. +1(631) 435 08 00, Fax +1(631) 435 80 26E-mail: [email protected]

VenezuelaFesto C.A.Av. 23 esquina con calle 71N° 22-62, Edif. Festo.Sector ParaísoMaracaibo - VenezuelaTel. +58 (261) 759 11 20/759 41 20/759 44 38,Fax +58 (261) 759 04 55E-mail: [email protected]

VietnamFesto Co Ltd(Cong Ty TNHH FESTO)No. 1515 – 1516 Van Dai Dong StreetWard An Phu, District 2Ho Chi Minh CityTel. +84 (8) 62 81 44 53 – 4454,Fax +84 (8) 62 81 4442E-mail: [email protected]

www.festo-tac.com

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