Children's Equity CoalitionTraining Academy Catalog

We create pathways for success so everylearner can be ready on day one.

(p): 501-621-8300(e): train@cectrain.org(w): www.childrens-equity.org

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Our VisionChildren’s Equity Coalition (CEC) TrainingAcademy is designed to create a careerpathway by assisting those looking toenhance their employability skills to reachtheir long-term career goals. The academyoffers a combination of on-demand,instructor-led by subject matter experts, orblended online courses.

The training academy courses use Bloom’sTaxonomy theory interactivity-designedmethods to increase retention, and betterprepare the learner for what they willexperience for operational and behavioralbest practices. CEC will continue to expandthe training academy content to meet theemployer and industry needs.

Our CoursesProfessional development skills;

Industry-specific tracks;

Certification prep courses;

Leadership training;

Additional Training

Career path

College prep

Financial wellness

Entrepreneurship

Health & Wellness

The Training Academy uses an engaging learning managementsystem inclusive of a community forum to promote further topicdiscussions, ongoing access to documentation and resources,on-demand video, and other automated features that enhancethe learning experience on a highly user-friendly system. Thetraining academy can be accessed through any desktop ormobile device for the learner to continue their studies on the go.

Why CEC Training Academy

"Chime believesnot just in

excellence, but inkindness."

LAVELLE ALBERNAZ

Chime Primary School's Founder

Professional Development

Improving your communication skills will help youin both your professional and your private life. It’snot just about how you write or talk, and there areseveral more steps you can take to improve yourcommunication skills.

COMMUNICATION

Team Building for Employees is an informative andinteractive course designed to help youremployees contemplate what teamwork means inthe workplace. The program focuses on being abetter member of a highly productive team byimproving communication, cooperation, andcommitment.

TEAMBUILDING FOR EMPLOYEES

Turning a group into a high-functioning team andmaintaining that level of productivity requires teambuilding. There are various activities to help yougrow your team, but to implement them, you needan understanding of team building and teamdevelopment. This course is part of the TeamBuilding series, a series designed to help leadersimprove the performance of their teams with teambuilding activities at every stage of teamdevelopment.

TEAMBUILDING FOR SUPERVISORS

Professional Development

Discover how to resolve common workplaceproblems - such as missed deadlines, lostshipments, and people calling in sick - using themethods and techniques in this course. You willlearn the problem-solving process, which will allowyou to eliminate nonconformance in the workplaceand maintain a higher quality and performancestandard. Helpful techniques, such as the ParetoChart and decision matrix, are discussed. Thecourse also provides tips on how to assemble aneffective problem-solving team and explains whenthis group may be appropriate.

PROBLEM SOLVING

Conflict is unavoidable, but it is not always a badthing. This course will teach you how to use conflictas an opportunity to strengthen your workplacerelationships. The course starts by explaining howa persuasive approach can be more effectivethan a forceful one. It then touches on why conflictresolution skills are essential in the workplacebefore outlining seven steps to help you deal withconflict situations in a healthier, more productiveway.

CONFLICT RESOLUTION

Existing in the workplace requires a certain level ofself-management and awareness. Workplaceetiquette is a much-discussed, rarely taught, a skillthat is necessary for workplace success.

WORKPLACE ETIQUETTE

"Chime believesnot just in

excellence, but inkindness."

LAVELLE ALBERNAZ

Chime Primary School's Founder

Professional Development

This Emotional Intelligence training course isdesigned to help you strengthen your people skillsand manage your emotions for professionalsuccess. To begin, we will define emotionalintelligence in clear terms and examine itsinfluence on job performance. Next, we’ll outline indetail the four essential elements for developingyour own emotional intelligence: self-awareness,social awareness, self-management, andrelationship management.

EMOTIONAL INTELLIGENCE

Manage your business more profitably. Thisprogram includes interactive exercises that helpprepare for real-world challenges, flexible, self-directed learning options, expert commentary, andreal-life examples from business school facilitiesand business leaders.

BOOKKEEPING

The ability to write clearly and directly is highlyprized in organizations. This course focuses onimproving business writing. The ideas, techniques,and checklists in this course apply to all forms ofbusiness writing: memos, reports, brochures,proposals, presentations, catalogs, and websites.Other topics include formal and informal outliningtechniques, how to revise for wordiness,unnecessary phrases, redundancy, and jargon,and the appropriate use of email in anorganizational setting.

BUSINESS WRITING

Professional Development

Presentations and public speaking are necessaryskills for the business world. However, these aresome of the most difficult skills to master. Thiscourse is designed to assist with the structuring,preparation, and delivery of presentations andspeaking. It will provide an overview of thecomponents of an effective presentation: purpose,planning, performance, passion, and personality.Additionally, the course will equip the student witha framework of structuring a presentation. Later,the course will highlight the importance ofresearch and research techniques and will alsobrowse through the essentials of cateringpresentations to the appropriate audience. Finally,the course will go through anxiety managementand rehearsal techniques.

PRESENTATION

This course teaches to consistently meet andexceed their customers' expectations to developstrong customer relationships and win loyalty. We’lldiscuss the Customer Bill of Rights, which providesguidelines to help you raise the bar of yourcustomer service in every interaction. You'lldiscover the impact of positive and negativecustomer service on your business and learn thesteps you need to take to fulfill your customers'needs and leave them feeling satisfied.

CUSTOMER SERVICE

"Chime believesnot just in

excellence, but inkindness."

LAVELLE ALBERNAZ

Chime Primary School's Founder

Professional Development

Your success as a businessperson will be greatlyaffected by the professional relationships youcultivate. Interpersonal skills are the cornerstone ofdeveloping these associations, so it is important toassess your abilities to communicate clearly andempathetically and to listen well. The mosteffective and satisfying relationships are based ona genuine and mutual desire to get to know andhelp others. When you focus on adding value toyour business connections, you will build a networkthat is both personally satisfying andprofessionally beneficial.

NETWORKING

Learn the essential pillars to successful timemanagement, and discover how you can makethe most of your time. Time management is anessential skill for productivity, managing stress,and career growth. In this course, you'll learnpractical tips and techniques that you can easilyuse to gain control over your time, prioritize yourtasks and avoid procrastination.

TIME MANAGEMENT

This course defines diversity, equity, and inclusion -while helping you understand the benefits ofembracing the concept for a better workplace. Thecourse will also look into how to deal withunconscious bias when working with internal orexternal stakeholders.

DIVERSITY, EQUITY, & INCLUSION

Professional Development

Whether you’re new to computers or new to usinga PC, this overview will get you up and runningquickly by teaching you about setup basics,features, and applications. The course explainseverything from opening and closing programs tousing features such as drag and drop, organizingfiles, creating and moving folders, left and rightclicks, and single and double clicks. Learn how togo online and set up email. It also delves intoemail etiquette and internet safety. Find out how topersonalize your desktop, organize your files, emailattachments, and transfer photos from yourcamera or phone to your computer.

DIGITAL LITERACY

Microsoft Word is a three-part training series thatfeatures step-by-step instructions for beginner,intermediate, and advanced level training. Thecourse also offers downloadable practice files andengaging visuals for an easy learning experience.

MICROSOFT WORD

Microsoft Excel is a three-part training series thatfeatures step-by-step instructions for beginner,intermediate, and advanced level training. Thecourse also offers downloadable practice files andengaging visuals for an easy learning experience.

MICROSOFT EXCEL

Professional Development

Microsoft PowerPoint is a two-part series thatfeatures step-by-step instructions for beginner,intermediate, and advanced level training. Thecourse also offers downloadable practice files andengaging visuals for an easy learning experience.

MICROSOFT POWERPOINT

Google Docs is an online word processor similar toMicrosoft Word or other common documentcreation programs. This course will show you howto set up and communicate with other peoplewhen sharing your documents. We will also goover the basics of formatting text, adding animage, using tables, bullet lists, downloading adocument, using headers and footers, and more.

GOOGLE DOCS

Google sheets is an online spreadsheet equivalentto Microsoft Excel or other similar software. In thisseries, we will go over the basics of the software,including creating, saving, renaming, uploading,downloading, and printing a spreadsheet. We willsee how to work with data and create calculations.We will then look at all the fancy ways to look atthe spreadsheet by freezing panels, hiding groupsof cells, and merging cells. We will go in-depthabout formatting so your spreadsheet is moreappealing.

GOOGLE SHEETS

Professional Development

Google Slides is an online program similar toMicrosoft PowerPoint or similar software that allowsyou to create presentations. In this series oftutorials, we'll cover the basics of using GoogleSlides, including adding videos, tables, and objects.We'll also cover some tips and time-savingfeatures that will allow you to get the most out ofthe program, including adding themes, animations,and transitions that will make your presentationlook professional.

GOOGLE SLIDES

Learn To Organize And Maintain Your Virtual OfficeUsing Microsoft 365: The Powerful, Everything-You-Need-In-One-Easy-Bundle Online SuiteOffice 365 is far more than classic Microsoft Office.Powerful collaborative tools like OneDrive, Teams,Planner, and Forms combine with traditionalMicrosoft apps to form a powerful productivity-boosting tool – and in this course, we’ll show youhow to tap into all the power Office 365 has tooffer.

OFFICE 365

This Microsoft Office 365 training course focuseson using the Teams application for conversation,collaboration, and sharing to keep team projectson track and team members in the loop.

MICROSOFT TEAMS

Industry Tracks

This course will provide you with skills to work as amedical coding and billing professional. It'sdesigned to deliver you the necessaryfundamentals and prepare you for the certificationexam. You'll learn a wide range of medicalterminology as well as Current ProtocolTerminology (CPT). We'll also cover the ICD-9 andICD-10 statistical classification systems fordiseases and the Healthcare Common ProcedureCoding System (HCPCS).

Addition topics covered include medical specialtyareas such as radiology, pathology, anesthesia,surgery, maternity care, respiratory, and cardio.

We'll provide you with a list of required,recommend, and optional materials for studying.By the end of this comprehensive course, you'll beup-to-speed on current medical terminology andequipped with the skills and expertise required tocomplete the certification exam.

HEALTH CARE - MEDICAL CODING AND BILLING

This course is designed for beginner coders. Itdoesn't matter if you've never even seen a line ofcomputer code before. If you're interested or justwondering if you can learn to code, this is thecourse for you! This coding guide is designed as ageneric, foundation-level course to help you graspthe common coding concepts you'll apply to anyprogramming language you choose to learn.

INFORMATION TECHNOLOGY - CODING

Industry Tracks

A career in hospitality-related services comes withvarious key skills, including interpersonalcommunication, organization, quick problemsolving, etc. From basic greetings at the front deskto handling unexpected guest emergencies, thisset of curated courses will help prepare anyonewith the skills needed to excel in hospitality.

HOSPITALITY - GUEST SERVICES AND HOSPITALITY

From foodborne illnesses and food allergies tofollowing the Hazard analysis and critical controlpoints (HACCP) system, the plate is full of foodsafety considerations. The courses will help keepfood handlers and consumers safe and provideguidance for managers and those leading a foodsafety culture.

HOSPITALITY - CULTURE OF FOOD SAFETY

In retail, you don't just sell products; you sell anexperience. This course explores some keytechniques to help create the best customerexperience and make more sales.

RETAIL

Industry Tracks

This course target hazards and precautionsthrough the OSHA 10 Construction Equivalencystandards that are common requirements toconstruction sites and construction-related workactivities. This course is ideal for newly hiredconstruction workers who need a solid foundationin hazard recognition skills.

CONSTRUCTION SITE SAFETY

The manufacturing industry encompasses severalsafety topics that must be addressed in order topromote a safe working environment. This OSHA-specific course is designed to improve safety in amanufacturing setting.

MANUFACTURING SITE SAFETY

Meeting the Department of Transportation (DOT)requirements for transporting of hazardousmaterials (HAZMAT) isn’t just about riskmanagement and compliance, it’s aboutpromoting safety throughout your organizationand in the communities served. This course covertopics like the hazardous materials table, shippingpapers, packaging, labels, placarding and driverrequirements (including Title 49 of the Code ofFederal Regulations (49 CFR)).

HAZARDOUS MATERIALS (HAZMAT)TRANSPORTATION (US)

Industry Tracks

In today's market, having a good public reputationis more important than ever before. It's never tooearly to be planning and preparing your team foryour PR strategy. Public Relations is constantlychanging. There are content marketing trends andinnovative social media tools that change how weapproach media and public relations.

In this course, we'll take you through a breakdownof some Public Relations trends that you canexpect to see. This includes going beyondexecutives for personal branding and thoughtleadership, owning your digital landscape, bringingin specialty firms for support, the "new" pressrelease, and the importance of using video.

PUBLIC RELATIONS

The home visiting training program provides thehome visiting basics and best practices forconducting home visits. This training sessionincludes instructor-led presentations, guestspeakers with interactive discussions, and questionand answer sessions with subject matter expertswith interactive coursework.

HOME VISITING PROGRAM

Certification Prep

This Six Sigma Green Belt course offers acomprehensive overview of the concepts andmethodology you need to master to pass theGreen Belt certification exam. The Green Beltdesignation allows you to analyze and solveproblems within your organization using the SixSigma methodology.

SIX SIGMA - GREEN

This Six Sigma Black Belt course offers acomprehensive overview of the concepts andmethodology you need to master to pass theBlack Belt certification exam. We'll clearly explainthe format of the open book examination andwhich learning materials, hardware devices, andother resources are permitted in the exam room.

SIX SIGMA - BLACK

This Citrix XenServer 6.0 course is recommendedfor students and IT professionals seekingcomprehensive training to prepare for the CitrixXenServer 6.0 Administration exam. This course isyour guide to implementing XenServer softwareand becoming a qualified expert in the Citrixenvironment.

CITRIX

Certification Prep

Providing a practical approach to servicemanagement, this course teaches you theprinciples, processes, and operation of ITIL serviceoperations. After reviewing basic concepts onservice management, you’ll delve into variousservice operation processes, including event,incident, and problem management, as well asrequest fulfillment. You’ll learn about monitoringand creating controls and review IT operations.We’ll discuss functions, roles, as well astechnological considerations. Featuring detailed,step-by-step instructions, this course will developyour knowledge and skills in service operation andhelp prepare you for the ITIL Service Operationscertification exam.

ITIL SERVICES OPERATIONS

Microsoft Technology Associate (MTA) isMicrosoft’s newest technology certification examthat validates fundamental knowledge needed tobegin building a career using Microsofttechnologies. This program provides anappropriate entry point to a future career intechnology and assumes some hands-onexperience or training but does not assume on-the-job experience.

MICROSOFT TECHNOLOGY ASSOCIATE (MTA)

Certification Prep

In this course, you will learn about Office 365Management. We cover Office 365 from a basic toan advanced level, including key components. Youwill learn how to move your organization to Office365; configure Office 365; manage Office 365ProPlus deployments; and gain insights intoMicrosoft 365 Tenant and Service Management,including planning, managing, and customizingyour organization Microsoft 365 tenants andservices.

Learn about the new Microsoft 365 IdentityManagement, including managing user securitygroups and licenses for cloud identities andplanning and implementing identitysynchronization, federated identities, applications,and external access.

By the end of this course, you'll have the knowledgeand skills necessary to help you pass the Microsoft365 Identity and Services (MS-100) exam.

MICROSOFT 365 CERTIFIED

By the end of this course, you will be able toadminister a Microsoft SQL 2016 server. This courseis intended for IT professionals responsible forinstalling and maintaining a Microsoft SQL Serverenvironment. This course prepares you for thecorresponding certification exam.

MICROSOFT CERTIFIED SOLUTION ASSOCIATE(MCSA) DATABASE ADMINISTRATION

Certification Prep

This course is designed for candidates looking todemonstrate foundation-level knowledge ofMicrosoft Azure cloud services. This exam can bean optional first step in learning about cloudservices and how Microsoft Azure exemplifiesthose concepts. It can be taken as a precursor toMicrosoft Azure or Microsoft cloud services exams.While it is a beneficial first step, validating yourfundamental knowledge, taking this exam is not aprerequisite for any other Azure certifications. Bythe end of this course, you’ll be fully equipped withthe knowledge required to pass the Azure AZ-104,AZ-204, AZ-500, and AZ-900 exam.

MICROSOFT AZURE

Master Windows 10 with this comprehensive courseand prepare for the Microsoft 70-697 certificationexam. Learn about the differences from previousversions, system features, and navigation and useof Windows 10. Upon completing the course, you'llknow how to perform tasks including installingWindows 10, configuring network connectivity,configuring the operating system across multipledevices, managing device security, and deployingWindows 10 in Enterprise environments. We'll alsoteach you how to monitor and maintain systemsand execute system backup and recovery. Thisdetailed course will enable you to successfullypass the Microsoft Configuring Windows Devicesexam (70-680).

MICROSOFT CERTIFIED SOLUTION ASSOCIATE(MCSA) WINDOWS 10

Certification Prep

This course focuses on the core components ofdomain controllers for Windows Server 2016 andintroduces you to the new features available.Beginning with an overview of identitymanagement, you’ll learn how to install domaincontrollers, configure active directoryenvironments, and network with a Windows server. This course is designed to prepare you for isdesigned to help prepare you for the 70-741 exam.

MICROSOFT CERTIFIED SOLUTION ASSOCIATE(MCSA) WINDOWS SERVER 2016

With this course, you'll acquire the know-how toeffectively store large amounts of data and makebetter business decisions by implementing andmanaging a data warehouse with SQL Server 2012.is course will get you up to speed on datawarehousing tools and services and prepare youfor the Implementing a Data Warehouse withMicrosoft SQL Server 2012 (70-463) exam.

MICROSOFT CERTIFIED SOLUTION ASSOCIATE(MCSA) SQL SERVER

Certification Prep

IT Professionals use Amazon Web Services (AWS)to simplify the implementation, management, andscalability of this game-changing cloudcomputing solution. This course will also helpindividuals prepare for the AWS certificationexams.

AMAZON WEB SERVICES (AWS)

The Project Management Professional (PMP®)certification is one of the industry's most respectedand in-demand certifications. The growing needfor project managers has called for manycompanies across industries to require the PMP®certification for employment. This exclusive trainingbundle will provide you PMP® training based onthe PMBOK® Guide Sixth Edition to prepare you forthe exam.

PROJECT MANAGEMENT PROFESSIONAL

This course provides an overview of Agile, a projectmanagement method that is quickly gainingpopularity. One of the greatest advantages of anAgile project is the way it adapts. This courseexplains how to optimize your team’s performanceusing adaptive planning. This course is designedto prepare you to take the exam.

AGILE PROJECT MANAGEMENT

Certification Prep

CompTIA is the global leader in vendor-neutral ITcertifications in skills ranging from IT support tonetworking and cybersecurity. Our courses will helpyou gain the skills you need and prepare for yourCompTIA certification.

COMPTIA - A+

This course is designed to help prepare you for theCompTIA Network+ (N10-007) certification exam.It covers the five domains for the Network+ (N10-007) certification exam: Network Architecture,Network Operations, Network Security,Troubleshooting, Industry Standards, Practices, andNetwork Theory. You will learn the fundamentals ofa network and gain experience in theconfiguration, management, and troubleshootingof common wired and wireless network devices.Also, we will discuss emerging technologies suchas unified communications, mobile, cloud, andvirtualization technologies.

COMPTIA - NETWORK+

Certification Prep

This Foundation course prepares you for the first of2 certification exams required to become aregistered PRINCE2 Practitioner, an internationallyrecognized certificate in the project managementfield. It introduces you to the widely adoptedPRINCE2 project management method and itsprinciples, themes, and terminology. An excellentstarting point for a career in project management,this course will enable you to complete theFoundation certification exam and work with orbecome a valuable member of a projectmanagement team within an environmentsupporting PRINCE2. The course is also aprerequisite for the next level PRINCE2 Practitionerexam.

PRINCE2 FOUNDATION

This course is for those who have successfullypassed the PRINCE2 Foundation examination andare ready to proceed to second-level certificationand become a registered PRINCE2 Practitioner.You'll apply the fundamentals learned in theintroductory course to prepare for the PRINCE 2Practitioner examination, which is the gateway toengaging in real-time project management on thePRINCE platform.

PRINCE2 PRACTITIONER

This course provides foundational training toindividuals pursuing a career as a networktechnician or engineer, and will help prepare youfor the Cisco 100-105 ICNDI certification exam. You’ll explore how to design, implement, andtroubleshoot Ethernet LANS, and navigate thecommand line interface.

CISCO

Certification Prep

Study the pillars of advanced network securityinfrastructure in this comprehensive coursedesigned to prepare you for the globallyrecognized Certified Information Systems SecurityProfessional (CISSP) exam. The internationalstandards for securing and safeguarding networkaccess, processes, and data are analyzed in-depth, emphasizing the CBK (Common Body ofKnowledge) and the CIA Triad (Confidentiality,Integrity, and Availability Triad). This course istailored to prepare you for the CISSP exam.

CERTIFIED INFORMATION SYSTEMS SECURITYPROFESSIONAL (CISSP)

The Society for Human Resource Management(SHRM) is the world’s largest HR professionalsociety. Our course represents 11.25 hours of SHRMProfessional Development Credits and containsvaluable information relevant to the SHRMcertification exam.

SHRM CERTIFICATION PREPARATION &PROFESSIONAL DEVELOPMENT CREDITS

Future Leaders Training

The Standard for Program Management (PMI,2008) states that: “A program is a group of relatedprojects managed in a coordinated way to obtainbenefits and control not available from managingthem individually." Program management is adiscipline separate from project management. Ifyou are an experienced Project Manager with agood track record and some successful projectsunder your belt, taking your career to the next levelmight mean becoming a program manager.However, as you rise in seniority, you need to beprepared and be ready to take that leap.

PROGRAM MANAGER

As a corporate trainer, your mission is to helpimprove the performance of employeesthroughout your organization. If you're starting yourjourney or looking to refresh skills or develop newones, this course will help you accomplish yourgoals.

CORPORATE TRAINER

Future Leaders Training

This course is designed specifically for new andemerging managers. The course goal is to exposeparticipants to exceptional management practicesand offer them a fuller understanding of the formaland informal processes that drive managementexcellence through lessons and opportunities toapply new skills and knowledge.

MANAGEMENT TRAINING

A study conducted by the Center for CreativeLeadership found that "crucial leadership skills inorganizations are insufficient for meeting currentand future needs." This gap analysis wasquantified using the criteria of 1) A lack of masteryof the required competencies or 2) A lack of focuson necessary skills.

The result? Nine key skill areas of managingchange, inspiring commitment, leading employees,taking the initiative, building collaborativerelationships, having a strategic perspective,knowing strategic planning, embracingparticipative management, and being a quicklearner.

These leaders can develop to meet futurechallenges and opportunities head-on. This coursealigns with these nine topic areas to help you trainyour emerging and established leaders in yourown organization.

LEADERSHIP TRAINING

Additional Training

This course provides an in-depth developmentexperience to develop mastery in skills to developyour own career path or coach your employees todevelop their own careers.

CAREER PATH

In this course, we’ll outline what makes a desirablecollege applicant, opportunities for financial aid,timelines for admission, and managing yourfinances before and during college to avoidexcess debt. We will also cover smart social mediapractices and how to hone your interpersonalcommunication and collaboration skills.

COLLEGE PREP

This session covers what financial wellness is andhow you can achieve it. No matter your currentincome or expenses, you can improve the way youmanage your money to create more financialsecurity and a better financial future.

FINANCIAL WELLNESS

Additional Training

This course will teach you the stages ofentrepreneurship, how to be successful as anentrepreneur, and commercialization strategies.You will also learn myths of entrepreneurship andthe reality behind them. After completing thiscourse, you should understand the techniques thatwill make you more effective when you areattempting to start a business. You will learn aboutthe characteristics of entrepreneurs and hopefullyhave a better understanding of what to do whenstarting a business.

ENTREPRENEURSHIP

Best practice diversity, equity, and inclusionprograms acknowledge mental health and well-being as a diversity issue. A focus on DE&I meanstraining the entire person, including the parts ofpersonal health and mental wellness. This coursewill look into how to improve your mental healthand overall wellness.

HEALTH & WELLNESS

Contact Information

Email: trainingacademy@childrens-equity.orgPhone: 501-621-8300Mailing Address: 17200 Chenal PKWY STE 300 #208Little Rock, AR 72223-5944Website: www.childrens-equity.org

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