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Tracking survey - smartphone applications
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Transcript of Tracking survey - smartphone applications
TRACKING STUDY ON SMARTPHONE(APPLICATIONS)
Conducted in Thailand(TH), Indonesia(ID), and Vietnam(VN)
Date: April 2016
©2015 THAI OPPO CO., LTD.
Table of content
A. Research Background (P. 3)
B. Information Coverage (P. 4)
C. Research Design (P. 5)
D. Summary (P. 6)
E. Detail Findings (P. 8)
2
3 ©2015 THAI OPPO CO., LTD.
Since the beginning of the smartphone era, smartphone devices are gaining more popularity among users of all ages due to the convenience provided by smartphone applications, which now play a significant role in helping users live their lives more conveniently through providing entertainment as well as a platform to do business everywhere and anytime. In the past, application categories are limited to a few such as games and a few productivity applications, but who would have imagined we would have fitness tracking applications, educational applications or even medical applications?
While many applications today receive huge success in this fiercely competitive market, many are down falling. Developers today become more active in coming up with new types of applications with different layouts and designs to keep up with consumer’s demands, behavior as well as the changing trends.
Furthermore, new business models have been introduced to customers through reward application where consumers can collect stamps and points from their favorites places in order to claim discounts and prizes later.
W&S would like to study the rise and fall of smartphone applications and track changes during the past three months as well as study the awareness of reward applications in three Southeast Asian countries including Indonesia, Thailand and Vietnam.
A. Research background
©2015 THAI OPPO CO., LTD.
B. Information coverage
4
The study is reported cover following sections:
■ Part I: Consumers’ behavior on Application Downloaded
─ Total Applications available in one smartphone─ Number of Applications download in 1 month – Free Applications─ Number of Applications download in 1 month – Paid Applications─ Application Categories downloaded – Top 10─ Most Access Application Categories – Top 5─ Most Access Application Names – Top 5─ Frequency of using Applications─ Willingness to pay for each Application Type
■ Part II: Awareness on “Reward Application”
─ Reward Application well-known─ Awareness on Reward Application─ Purposes on using Reward Application
©2015 THAI OPPO CO., LTD.
C. Research design
5
Research Method Online Research - Quantitative
Fieldwork Period 8th Jan – 8th April, 2016
Research Area Thailand, Indonesia, and Vietnam
Respondent Criteria Male & Female, aged 17 years old and above Those who are smartphone owners and access applications at least once a month
Sample Size 600 samples in each country
Number of Questions 3 Screening Questions and 10 Main Questions
Survey Content To explore consumer’s behaviour toward smartphone applications downloaded To know the awareness regarding to “Reward Application”
Gender 17 – 19 y/o 20 – 29 y/o 30 y/o and above
Thailand ( TH)
Male 100 100 100
Female 100 100 100
Indonesia(ID)Male 100 100 100
Female 100 100 100
Vietnam(VN)Male 100 100 100
Female 100 100 100
6 ©2015 THAI OPPO CO., LTD.
Most of Thais, Indonesians, and Vietnamese have less than 20 apps in their smartphones, 67.5%, 75.3%, and 69.9% respectively. In addition, within 30 days, the majority of the respondents in 3 countries downloaded less than 6 free applications by 60% in average with slight differences in each month. However, there is a higher percentage of Thai respondents that download more than 10 free applications at 35% compared to 20% and 27% of Indonesians and Vietnamese. Regarding paid applications downloaded in each month, more than 90% of the surveyed people among 3 countries downloaded less than 3 paid applications. (TH: 93.5%, ID: 95.2%, VN: 94.3%). The popular application category that most respondents in 3 countries downloaded in the last 30 days are “Games (TH: 66.7%, ID: 65.6%, VN: 75.6%), Social Networking (TH: 56%, ID: 64.6%, VN: 64.9%), Music (TH: 45.6%, ID: 45.9%, VN: 55.9%), Photo & Video (TH: 43.4%, ID: 44.8%, VN: 48.5%), and Entertainment (TH: 35.6%, ID: 47.5%, VN: 55.6%)”. “Social Networking, Games, Photo & Video, Music, Shopping, and Navigation” are the top 5 application categories that people in all 3 countries accessed most in each month. Social Networking ranks first by 76.5% of Thais, 76.8% of Indonesians, and 80.9% of Vietnamese, followed by games category which includes 66.2% of Thais, 70.1% of Indonesians, and 61.2% of Vietnamese. Social Networking applications are being used almost everyday by the vast majority of Thai, Indonesian, and Vietnamese residents by more than 80%. Games and music are also accessed on a daily basis, but by approximately 60%.
D. Summary (1)
7 ©2015 THAI OPPO CO., LTD.
“Candy Crush”, from the game category, is the most popular application among 3 countries at 12.3%, 6.7%, and 15.9% of Thais, Indonesians, and Vietnamese, consecutively. “JOOX”, from the music category, is accessed mostly in Thailand and Indonesia, 39.9% and 17.2%, whereas, Zing mp3 is widely accessed by 63.9% of the Vietnamese. Regarding the Photo & Video Category, “Camera 360” is number one application used by 33.3%, 16%, and 59% of Thais, Indonesians, and Vietnamese. “Facebook” is the most used application from the social networking category (TH:57.3%, ID: 34.7%, VN: 73.7%). More than 70% of the respondents are willing to pay less than $1.5 for their desired application. “Reward application” is gaining more popularity among those who live in Thailand and Indonesia with more than 60% of the total samples, whereas only 35% of the Vietnamese know about it. Furthermore, it is interesting to note that the awareness of reward applications is increasing every month in all 3 countries. “Galaxy Gift, Tikko, and Buss Bee” are the top 3 reward applications that Thai people use by 57.5%, 31.3%, and 29.5%, respectively. On the other hand, “Cashtree, Whaff, and PopSlide” are the top 3 reward applications that 66.2%, 48.4%, and 35.1% of the Indonesians access. Lastly, “Bigcoin, Kiemxu, and Tozaco” are the top 3 reward applications that Vietnamese use the by 57.7%, 52.3%, and 34.2%, consecutively. It is interesting to note that the gifts that people exchange via reward applications are different among 3 countries. With regards Thai respondents, PayPal and Movie Tickets are the main products exchanged by 61.2% and 33.3%. While, Mobile Credit (Airtime) and PayPal are the gifts that most Indonesians and Vietnamese exchange from, by 84.9% and 59.5%, and 43.8% and 34.1%, consecutively.
D. Summary (2)
©2015 THAI OPPO CO., LTD.8
E. Detail findings
1. Consumers’ behavior on Application Downloaded
2. Awareness on “Reward Application”
9
Total Applications available in smartphones
Q1. Please tell us how many applications in your smartphone currently? [SA] [n=600] (Unit: %)
Jan’16
Feb’16
Mar’16
0.3
9.2
10.5
29.7
27.8
28.5
39.2
30.8
26.5
17.0
18.5
18.5
7.8
6.7
8.5
3.0
3.7
4.8
1.5
2.2
0.7
1.5
1.2
2.0
Jan’16
Feb’16
Mar’16
8.8
6.8
6.5
35.7
40.2
38.7
31.8
28.8
28.7
15.0
14.0
17.8
4.0
5.3
5.7
1.0
1.2
1.0
1
0.3
0.3
2.7
3.3
1.3
Jan’16
Feb’16
Mar’16
3.2
9.3
7.0
27.3
26.3
25.8
36.2
35.7
38.8
24.0
20.3
20.2
5.5
4.0
4.3
1.5
2.7
2.0
0.7
0.3
0.5
1.7
1.3
1.3
Less than 5 apps
5 - 10 apps 10 - 20 apps 21 - 40 apps 41 - 60 apps 61 - 80 apps 81 - 100 apps More than 100 apps
T2B B3B
3.0 69.1
3.3 67.8
2.7 65.5
T2B B3B
3.7 76.3
3.6 75.8
1.6 73.8
T2B B3B
2.4 66.7
1.6 71.3
1.8 71.7
(TH)
(ID)
(VN)
10
Number of Applications download in 1 month(Free Apps)
Q2. Please tell us how many applications did you download within last 30 days? Please consider for both free and cost applications downloaded [Matrix SA] [n=600] (Unit: %)
Jan’16
Feb’16
Mar’16
5.3
9.8
10.5
26.7
27.0
31.3
17.3
18.0
19.8
13.0
12.5
9.2
11.2
9.0
8.5
26.5
23.7
20.7
Jan’16
Feb’16
Mar’16
5.3
4.7
10.5
26.7
33.5
31.3
17.3
30.8
19.8
13.0
10.0
9.2
11.2
8.5
8.5
26.5
12.5
20.7
Jan’16
Feb’16
Mar’16
5.0
6.7
5.2
27.7
30.3
27.3
27.2
25.7
26.0
13.2
11.8
11.7
8.2
8.7
10.7
18.8
16.8
19.2
T2B B3B
37.7 49.3
32.7 54.8
29.2 61.7
T2B B3B
22.3 67.7
21.0 69.0
19.8 67.5
T2B B3B
27.0 59.8
25.5 62.7
29.8 58.5
I did not download any apps last month 1 - 3 apps 4 - 6 apps 7 - 9 apps 10 - 12 apps More than 12 apps
11
Number of Applications download in 1 month(Cost Apps)
Q2. Please tell us how many applications did you download within last 30 days? Please consider for both free and cost applications downloaded [Matrix SA] [n=600] (Unit: %)
Jan’16
Feb’16
Mar’16
58.0
62.0
64.3
24.7
21.2
23.3
11.5
9.7
5.8
2.8
2.5
2.2
1.3
1.5
1.3
1.7
3.2
3.0
Jan’16
Feb’16
Mar’16
62.8
62.2
66.7
27.3
27.2
23.5
4.3
5.7
5.8
2.3
2.5
2.0
1.8
1.0
1.3
1.3
1.5
0.7
Jan’16
Feb’16
Mar’16
57.5
51.2
50.0
31.5
36.0
37.2
5.0
7.8
6.8
3.5
2.3
2.5
1.2
1.3
1.5
1.3
1.3
2.0
I did not download any apps last month 1 - 3 apps 4 - 6 apps 7 - 9 apps 10 - 12 apps More than 12 apps
T2B B3B
3.0 94.2
4.7 92.8
4.3 93.5
T2B B3B
3.1 94.5
2.5 95.0
2.0 96.0
T2B B3B
2.5 94.0
2.6 95.0
3.5 94.0
12
Application Categories downloaded – Top 10(Thailand)
Q3. Please tell us what application categories did you download within last 30 days? [MA] [n=600](Unit: %)
Games Social Networking
Music Photo & Video Shopping Entertainment Finance Educations Lifestyle Navigation0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Total Jan'16 Feb'16
13
Application Categories downloaded – Top 10(Indonesia)
(Unit: %)
Social Networking
Games Music Entertainment Photo & Video Shopping News Travel Navigation Educations0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Total Jan'16 Feb'16
Q3. Please tell us what application categories did you download within last 30 days? [MA] [n=600]
14
Application Categories downloaded – Top 10(Vietnam)
(Unit: %)
Games Social Networking
Entertainment Music Photo & Video Utilities Books Navigation News Shopping0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
Total Jan'16 Feb'16
Q3. Please tell us what application categories did you download within last 30 days? [MA] [n=600]
15
Most Access Application Categories – Top 5
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600] (Unit: %)
Social Networking Games Photo & Video Music Shopping Navigation0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
78.0
65.9
47.849.5
42.1
30.5
16
Most Access Application Names – Top 5(Games)
(Unit: %)
Candy Crush
Line Let's get
rich
Line cookie
run
Line Bubble
Hayday0.0
5.0
10.0
15.0
20.0
25.0
12.1 10.46.4
3.6 3.3
Candy Crush
Line cookie
run
Line Let's get
rich
Hayday Seven Knights
0.0
5.0
10.0
15.0
20.0
25.0
12.48.6 7.3
4.0 3.0
Line Let's get
rich
Candy Crush
Line cookie
run
Hayday Seven Knights
0.0
5.0
10.0
15.0
20.0
25.0
7.5 7.0 6.5 5.32.5
Clash of Clans
Candy Crush
LINE Let's
Get Rich
Pou Criminal Case
0.0
5.0
10.0
15.0
20.0
25.018.4
5.33.3 2.6 2.4
Candy Crush
Piano Tiles
Clash of Clan
Temple Run
ai là triệu phú
0.0
5.0
10.0
15.0
20.0
25.0
12.2
5.83.6 3.6 2.1
Clash of Clans
Candy Crush
Pou LINE Let's
Get Rich
Criminal Case
0.0
5.0
10.0
15.0
20.0
25.018.7
7.84.7
2.4 2.1
Clash Of Clans
Candy Crush
Clash Royale
Piano Tiles
Let's get rich
0.0
5.0
10.0
15.0
20.0
25.018.1
7.14.2 4.2 3.8
Candy crush
Clash of clans
Sudoku Zombie tsunami
Angry bird
0.0
5.0
10.0
15.0
20.0
25.020.6
16.1
6.44.0 2.7
Candy Crush
Clash of Clan
2048 Zombie tsunami
Piano Tiles 2
0.0
5.0
10.0
15.0
20.0
25.0
15.0
6.34.0 3.5
1.8
Jan’16 Feb’16 Mar’16
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600]
17
Most Access Application Names – Top 5(Music)
(Unit: %)
JOOX 4shared Music Line music
KKbox0.0
10.020.0
30.040.0
50.060.0
33.3
13.76.7 5.5 2.7
JOOX Line music
4shared Music iMusic0.0
10.020.0
30.040.0
50.060.0
44.1
11.7 10.14.0 2.8
JOOX 4shared Line music
Music iMusic0.0
10.020.0
30.040.0
50.060.0
42.3
14.08.5
4.0 2.2
JOOX Music
4shared Musixmatch-Lyrics &
Music
Music Player
SoundCloud0.0
5.0
10.0
15.0 12.5
8.4
5.33.4 2.7
0.010.020.030.040.050.060.0
58.9
12.53.1 2.2 1.3
0.0
6.0
12.0
18.017.8
9.97.3 6.3
3.6
Joox google play music
Musixmatch 4shared Poweramp0.0
5.0
10.0
15.0
20.0
25.0 21.5
10.7 9.35.6
3.3
Zing M
p3
NhacC
uaTui
Mix Rad
ioiKar
a
ChiaSeN
hac.c
om
0.020.040.060.080.0 68.8
16.35.0 1.2 0.9
0.010.020.030.040.050.060.0
63.9
15.93.2 3.2 1.1
Jan’16 Feb’16 Mar’16
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600]
18
Most Access Application Names – Top 5(Photo & Video)
(Unit: %)
Cam-era360
Youtube B612 VSCO Cam
Line camera
0.0
20.0
40.0
60.0
27.423.0
4.4 3.6 2.8
Camer
a360
Youtub
e
Camer
a+B61
2
line c
amer
a0.0
20.0
40.0
60.0
32.3 27.9
6.9 5.5 3.0
Cam-era360
Youtube B612 line camera
VSCO0.0
20.0
40.0
60.0
40.2
12.15.9 4.6 3.3
0.020.040.060.0
16.7 12.6 9.8 8.1 4.5
0.0
20.0
40.0
60.064.5
4.9 3.3 1.6 1.2
0.020.040.060.0
16.7 9.4 7.6 7.3 6.3
Camer
a360
Youtub
e
photo
grid
B612
PicsArt
0.0
20.0
40.0
60.0
14.6 13.27.1 6.4 6.0
Camer
a360
YouTub
e
Photo
Won
der
Line c
amer
a
Viva V
ideo
0.0
20.0
40.0
60.0 53.5
5.9 5.5 5.1 1.8
Cam-era360
Youtube B612 Viva Video
VSCO Cam
0.0
20.0
40.0
60.058.9
7.43.2 2.1 2.1
Jan’16 Feb’16 Mar’16
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600]
19
Most Access Application Names – Top 5(Social Networking)
(Unit: %)
Facebook Line Instagram Twitter Beetalk0.0
10.020.030.040.050.060.070.080.0
59.7
26.2
6.1 2.8 0.9
Facebook Line Instagram Twitter Wechat0.0
10.020.030.040.050.060.070.080.0
56.2
30.8
3.9 2.9 0.6
Facebook Line Instagram Twitter Wechat0.0
10.020.030.040.050.060.070.080.0
56.1
31.8
4.3 1.7 0.6
Faceb
ook
BBM
Instag
ram
LINE
Wha
tsApp
Mes
seng
er0.0
30.0
60.0 41.4
12.0 11.8 11.2 6.6
Facebook Zalo Instagram Twitter tumblr0.0
10.020.030.040.050.060.070.080.0 70.5
15.6
2.2 1.8 1.1
Faceb
ook
Instag
ram
BBMLIN
E
Wha
tsApp
Mes
seng
er0.0
30.0
60.024.9
11.4 10.5 9.5 5.6
Faceb
ook
Instag
ram
Line
Wha
tsapp
0.0
20.0
40.0
60.0
80.0
37.8
13.9 11.1 7.0 5.7
Facebook Zalo Twitter Viber Instagram0.0
10.020.030.040.050.060.070.080.0 72.2
12.93.0 2.0 1.6
Facebook Zalo Instagram Twitter Line0.0
10.020.030.040.050.060.070.080.0
78.4
11.12.0 1.2 1.0
Jan’16 Feb’16 Mar’16
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600]
20
Most Access Application Names – Top 5(Shopping & Navigation)
(Unit: %)
Lazada Kaidee Shopee Ensogo Zalora0.0
10.020.030.040.050.060.070.080.0
62.8
13.07.3 3.2 2.8
Lazada Shopee Kaidee Zalora Ebay0.0
10.020.030.040.050.060.070.080.0 71.0
7.7 6.6 4.2 1.5La
zada
Kaidee
Shope
e
Welo
vesh
oppin
g
Zalora
0.020.040.060.080.0 62.7
9.4 7.1 3.9 3.1
Laza
da
Tokop
edia
Bukala
pak
OLX
eleve
nia0.0
20.0
40.0
60.0
80.0
35.222.7
10.5 8.1 4.9
Google Map
here map
Bản đồ Maps Chi duong
0.010.020.030.040.050.060.070.080.0 68.5
10.5 9.33.1 1.2
Laza
da
Tokop
edia
Bukala
pak
OLX
eleve
nia0.0
20.0
40.0
60.0
80.0
31.923.5
10.1 8.8 4.2
Tokopedia Lazada Bukalapak OLX elevenia0.0
10.020.030.040.050.060.070.080.0
27.4 24.417.4
5.6 4.4
Google Maps
Bản đồ HERE Maps
Maps Grab0.0
10.020.030.040.050.060.070.080.0
49.7
9.3 6.6 5.5 4.4
Google maps
Maps Bản đồ Here maps
Grab0.0
10.020.030.040.050.060.070.080.0
51.5
10.8 9.8 7.82.0
Jan’16 Feb’16 Mar’16
Shopping
Shopping
Navigation
Q4. Please select top 5 of application categories that you use the most within the last 30 days? And specify the name of applications that you access the most in each category? [MA] [n=600]
21
Frequency of Application Usage (1)
Q5. Please tell us how often do you use your applications which stated in Q4 that you use the most in the last 30 days? [Matrix SA] [n=600] (Unit: %)
Most often (Everyday) 5 - 6 times / week 3 - 4 times / week 1 - 2 times / week Rarely (Less than 1 time per week)
Games
ThailandJan'16 (n=420) 63.8 16.0 10.7 5.0 4.5Feb'16 (n=372) 64.2 18.8 8.6 5.1 3.2Mar'16 (n=399) 57.1 19.3 15.0 5.5 3.0
IndonesiaJan'16 (n=418) 54.1 18.4 11.5 9.6 6.5Feb'16 (n=422) 59.7 14.9 10.9 8.5 5.9Mar'16 (n=425) 60.2 17.2 10.8 5.9 5.9
VietnamJan'16 (n=355) 52.4 24.5 13.0 8.7 1.4Feb'16 (n=373) 54.7 19.6 14.2 10.2 1.3Mar'16 (n=400) 51.8 23.8 15.8 7.5 1.3
Music
ThailandJan'16 (n=283) 52.7 19.1 15.5 11.3 1.4Feb'16 (n=247) 53.4 25.9 11.7 7.3 1.6Mar'16 (n=275) 50.5 18.9 16.0 11.6 2.9
IndonesiaJan'16 (n=263) 40.7 22.8 13.7 13.7 9.1Feb'16 (n=303) 45.9 22.4 14.2 10.6 6.9Mar'16 (n=270) 47.0 23.7 14.1 11.5 3.7
VietnamJan'16 (n=319) 58.0 21.0 13.8 6.6 0.6Feb'16 (n=343) 55.4 20.7 16.3 6.4 1.2Mar'16 (n=371) 55.0 22.4 15.4 5.9 1.3
Photo & Video
ThailandJan'16 (n=296) 38.9 25.7 20.3 10.8 4.4Feb'16 (n=362) 49.4 21.8 15.7 9.4 3.6Mar'16 (n=303) 39.6 28.1 18.8 10.6 3.0
IndonesiaJan'16 (n=246) 34.1 21.1 19.9 15.9 8.9Feb'16 (n=288) 28.5 26.4 21.9 13.5 9.7Mar'16 (n=281) 39.5 21.7 19.9 12.1 6.8
VietnamJan'16 (n=244) 28.7 18.9 25.0 22.1 5.3Feb'16 (n=273) 33.7 26.0 23.1 12.8 4.4Mar'16 (n=282) 31.6 23.4 23.8 16.0 5.3
22
Frequency of Application Usage (2)
(Unit: %)
Most often (Everyday) 5 - 6 times / week 3 - 4 times / week 1 - 2 times / weekRarely (Less
than 1 time per week)
Shopping
Thailand
Jan'16 (n=247) 36.8 20.2 17.4 16.2 9.3
Feb'16 (n=259) 32.4 22.0 18.1 17.0 10.4
Mar'16 (n=255) 36.1 20.4 20.4 16.9 6.3
Indonesia
Jan'16 (n=247) 27.9 20.2 20.6 16.6 14.6
Feb'16 (n=238) 28.6 18.9 21.0 20.2 11.3
Mar'16 (n=270) 26.7 17.8 20.7 19.6 15.2
Social Networking
Thailand
Jan'16 (n=426) 86.9 9.4 2.1 1.4 0.2
Feb'16 (n=484) 84.9 10.1 3.3 1.0 0.6
Mar'16 (n=465) 86.9 7.7 3.0 1.5 0.9
Indonesia
Jan'16 (n=457) 83.6 9.0 3.7 2.4 1.3
Feb'16 (n=465) 80.2 11.6 3.0 2.8 2.4
Mar'16 (n=460) 80.9 10.7 3.9 2.2 2.4
Vietnam
Jan'16 (n=451) 81.6 10.9 4.0 1.8 1.8
Feb'16 (n=504) 79.6 11.9 4.6 3.4 0.6
Mar'16 (n=504) 84.1 8.5 3.0 3.6 0.8
Navigation Vietnam
Jan'16 (n=162) 14.8 18.5 28.4 25.9 12.3
Feb'16 (n=183) 20.8 20.2 20.2 27.9 10.9
Mar'16 (n=204) 15.7 21.6 22.5 29.4 10.8
Q5. Please tell us how often do you use your applications which stated in Q4 that you use the most in the last 30 days? [Matrix SA] [n=600]
23
Willingness to pay for each Application Category (1)
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600](Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Books
ThailandJan'16 67.5 20.2 6.7 3.0 1.0 0.3 1.3Feb'16 65.3 20.2 8.2 3.2 0.8 1.0 1.3Mar'16 68.5 17.8 6.8 3.8 1.2 0.8 1.0
IndonesiaJan'16 49.3 17.8 11.8 8.2 5.2 4.8 2.8Feb'16 47.8 20.3 13.3 8.0 6.2 2.3 2.0Mar'16 55.7 19.3 11.2 6.8 3.2 2.3 1.5
VietnamJan'16 67.0 18.3 5.7 4.5 2.2 1.5 0.8Feb'16 65.2 23.3 6.8 2.5 0.7 0.3 1.2Mar'16 64.8 23.0 6.2 3.3 1.0 0.5 1.2
Business
ThailandJan'16 68.0 20.0 5.3 3.0 0.7 0.8 2.2Feb'16 66.2 19.3 6.2 3.8 1.5 0.8 2.2Mar'16 69.0 17.7 7.5 2.2 1.8 0.5 1.3
IndonesiaJan'16 46.7 20.0 12.8 7.2 5.2 3.2 5.0Feb'16 46.5 22.0 12.2 9.2 3.8 4.2 2.2Mar'16 54.8 20.8 11.8 4.8 2.0 2.7 3.0
VietnamJan'16 66.2 14.0 7.5 5.2 2.7 1.7 2.8Feb'16 68.5 14.2 8.8 4.2 1.0 1.2 2.2Mar'16 68.3 14.8 8.3 3.5 1.3 1.2 2.5
Catalogs
ThailandJan'16 76.3 13.5 5.2 1.7 1.3 1.2 0.8Feb'16 77.0 14.7 4.2 1.8 0.7 0.7 1.0Mar'16 76.3 13.5 6.0 2.2 1.2 0.3 0.5
IndonesiaJan'16 60.5 20.0 9.3 5.7 2.5 1.0 1.0Feb'16 60.3 19.2 11.3 4.8 1.8 2.2 0.3Mar'16 66.5 17.3 9.2 3.0 2.0 1.5 0.5
VietnamJan'16 82.0 9.7 4.2 1.7 1.3 0.8 0.3Feb'16 82.5 11.8 3.2 1.0 0.3 1.0 0.2Mar'16 83.0 11.7 2.5 0.8 0.5 1.3 0.2
24
Willingness to pay for each Application Category (2)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Education
ThailandJan'16 58.7 20.0 9.7 7.3 1.5 0.7 2.2Feb'16 61.3 19.5 7.7 6.3 2.5 0.7 2.0Mar'16 61.3 21.3 9.8 3.5 2.2 0.3 1.5
IndonesiaJan'16 41.7 19.8 12.0 10.2 4.5 4.0 7.8Feb'16 41.8 18.2 16.7 10.2 6.7 2.5 4.0Mar'16 50.7 18.7 13.2 5.8 4.7 3.2 3.8
VietnamJan'16 58.0 17.7 12.2 5.3 3.3 1.0 2.5Feb'16 64.2 17.5 8.5 4.8 1.7 0.8 2.5Mar'16 62.3 17.5 9.2 5.8 2.0 0.8 2.3
Entertainment
ThailandJan'16 62.7 21.8 9.3 2.7 1.7 1.0 0.8Feb'16 66.5 20.7 7.7 2.8 1.0 0.7 0.7Mar'16 66.3 20.2 6.8 3.3 1.5 1.5 0.3
IndonesiaJan'16 44.8 21.2 14.8 7.7 5.0 3.3 3.2Feb'16 45.3 20.0 16.3 8.7 4.3 2.3 3.0Mar'16 56.2 18.8 12.2 5.3 3.8 2.2 1.5
VietnamJan'16 66.8 17.7 6.5 4.7 2.0 0.7 1.7Feb'16 66.2 18.0 8.5 3.7 1.2 0.5 2.0Mar'16 65.8 19.3 8.2 2.7 1.2 0.8 2.0
Finance
ThailandJan'16 65.0 19.0 8.0 4.0 0.5 1.5 2.0Feb'16 66.0 18.0 7.7 3.7 1.7 1.3 1.7Mar'16 65.8 19.5 8.0 2.5 1.8 1.5 0.8
IndonesiaJan'16 49.5 20.5 10.7 7.3 3.2 3.7 5.2Feb'16 51.5 19.2 12.7 7.7 3.2 2.2 3.7Mar'16 58.3 18.5 10.8 5.3 3.2 2.0 1.8
VietnamJan'16 68.5 14.2 6.8 4.2 2.0 1.5 2.8Feb'16 71.5 15.3 6.5 3.5 0.8 0.8 1.5Mar'16 71.0 15.5 6.2 3.7 0.8 1.2 1.7
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
25
Willingness to pay for each Application Category (3)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Food & Drink
ThailandJan'16 67.7 20.2 5.7 2.8 1.2 1.0 1.5Feb'16 69.5 17.5 4.3 4.8 1.8 1.3 0.7Mar'16 70.2 15.5 9.0 1.8 1.3 1.3 0.8
IndonesiaJan'16 49.8 19.5 12.8 8.0 3.7 3.0 3.2Feb'16 51.0 19.5 13.5 7.2 3.0 3.3 2.5Mar'16 57.3 17.0 12.8 5.0 3.7 2.7 1.5
VietnamJan'16 66.2 15.8 8.5 4.7 2.3 0.3 2.2Feb'16 70.7 15.0 6.3 3.5 1.0 2.0 1.5Mar'16 70.3 14.5 6.5 3.7 1.7 1.8 1.5
Games
ThailandJan'16 57.0 22.0 10.7 4.5 1.3 2.2 2.3Feb'16 57.7 23.3 9.0 4.0 1.8 1.8 2.3Mar'16 55.8 22.0 11.2 6.2 2.5 1.5 0.8
IndonesiaJan'16 50.8 18.2 14.8 9.2 2.2 2.5 2.3Feb'16 46.8 20.5 16.2 6.5 5.2 3.0 1.8Mar'16 52.7 20.3 13.8 6.5 3.3 1.5 1.8
VietnamJan'16 65.0 18.7 7.7 3.5 2.0 0.7 2.5Feb'16 64.7 19.7 8.0 4.2 1.3 0.8 1.3Mar'16 62.0 20.8 9.3 4.3 1.3 1.0 1.2
Health & Fitness
ThailandJan'16 67.8 17.0 8.5 3.7 1.0 0.5 1.5Feb'16 67.5 20.2 5.7 2.8 1.8 0.8 1.2Mar'16 68.0 19.8 7.2 1.8 1.5 1.0 0.7
IndonesiaJan'16 50.8 21.2 13.5 5.7 3.2 3.0 2.7Feb'16 53.8 20.0 11.3 7.7 2.8 2.2 2.2Mar'16 59.0 18.8 10.0 6.0 2.5 2.3 1.3
VietnamJan'16 60.3 17.8 9.3 4.5 3.2 1.7 3.2Feb'16 64.3 16.7 9.8 3.0 1.3 1.2 3.7Mar'16 62.7 18.3 10.0 2.5 1.5 1.2 3.8
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
26
Willingness to pay for each Application Category (4)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Lifestyle
ThailandJan'16 67.7 18.7 7.0 3.3 1.5 0.5 1.3Feb'16 69.3 19.8 4.7 3.3 1.2 1.2 0.5Mar'16 69.2 18.7 6.0 3.3 1.0 1.2 0.7
IndonesiaJan'16 52.2 20.5 12.2 7.2 2.8 2.7 2.5Feb'16 52.0 19.7 12.3 7.2 3.3 2.5 3.0Mar'16 60.8 17.3 11.2 4.2 2.8 1.7 2.0
VietnamJan'16 73.7 14.0 7.0 1.7 2.0 0.8 0.8Feb'16 78.7 13.0 5.5 1.3 0.7 0.5 0.3Mar'16 78.5 13.7 4.7 0.8 1.0 0.8 0.5
Medical
ThailandJan'16 66.8 18.0 6.8 3.3 1.3 1.0 2.7Feb'16 67.3 19.5 5.2 3.0 1.5 1.5 2.0Mar'16 69.8 16.5 7.0 3.0 1.7 1.5 0.5
IndonesiaJan'16 49.0 18.5 12.2 8.2 4.7 3.7 3.8Feb'16 49.3 19.2 11.8 8.0 3.7 4.8 3.2Mar'16 57.8 18.3 9.5 7.2 1.7 2.3 3.2
VietnamJan'16 63.7 15.2 10.7 4.5 1.8 1.8 2.3Feb'16 67.0 16.7 7.8 2.3 1.7 1.8 2.7Mar'16 64.7 18.2 8.5 2.5 1.7 1.7 2.8
Music
ThailandJan'16 58.3 23.3 11.2 3.3 1.5 1.0 1.3Feb'16 62.5 20.8 8.8 4.2 1.3 0.7 1.7Mar'16 61.2 23.0 9.0 3.3 1.7 1.2 0.7
IndonesiaJan'16 52.0 20.5 13.5 7.0 3.2 2.2 1.7Feb'16 47.8 24.8 12.3 7.3 3.8 2.7 1.2Mar'16 55.2 21.3 14.0 5.7 1.7 1.8 0.3
VietnamJan'16 68.2 19.5 6.2 2.5 1.7 1.0 1.0Feb'16 69.0 18.7 7.0 2.7 0.5 1.2 1.0Mar'16 68.8 19.5 6.7 1.8 0.8 1.5 0.8
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
27
Willingness to pay for each Application Category (5)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Navigation
ThailandJan'16 67.8 18.2 9.2 2.3 0.8 0.7 1.0Feb'16 70.0 19.0 4.7 3.0 1.5 0.5 1.3Mar'16 71.8 15.8 6.8 2.2 2.2 1.0 0.2
IndonesiaJan'16 58.5 20.5 9.2 5.8 3.0 2.0 1.0Feb'16 59.5 18.8 11.8 5.5 1.8 1.8 0.7Mar'16 62.3 18.5 9.7 6.3 1.8 1.0 0.3
VietnamJan'16 72.5 16.7 5.3 2.2 2.0 1.2 0.2Feb'16 74.5 16.0 6.2 1.0 0.8 0.5 1.0Mar'16 75.7 15.2 5.7 0.8 1.3 0.5 0.8
News
ThailandJan'16 76.3 13.5 5.0 1.7 1.7 0.8 1.0Feb'16 70.7 17.8 6.0 2.7 1.2 0.3 1.3Mar'16 73.3 16.3 5.3 2.3 0.7 1.7 0.3
IndonesiaJan'16 58.3 21.8 10.0 5.2 1.7 1.8 1.2Feb'16 59.3 19.3 10.8 6.2 2.5 1.2 0.7Mar'16 65.7 16.7 9.5 4.8 1.7 1.5 0.2
VietnamJan'16 72.3 14.8 7.7 2.2 1.2 1.0 0.8Feb'16 73.5 15.8 7.7 1.7 0.5 0.3 0.5Mar'16 74.5 16.0 6.3 1.3 0.5 0.8 0.5
Magazines &
Newspapers
ThailandJan'16 73.7 16.3 4.8 2.3 1.2 1.0 0.7Feb'16 72.8 17.7 5.0 2.0 1.0 0.7 0.8Mar'16 75.0 15.0 5.5 1.5 1.3 0.7 1.0
IndonesiaJan'16 57.8 22.0 10.5 3.5 3.2 2.2 0.8Feb'16 58.7 20.2 11.3 5.3 2.2 1.5 0.8Mar'16 66.5 16.2 11.0 3.8 0.7 1.7 0.2
VietnamJan'16 75.5 14.0 5.7 2.3 1.5 0.5 0.5Feb'16 78.8 14.3 4.0 1.8 0.2 0.3 0.5Mar'16 77.8 15.5 3.8 1.2 0.7 0.5 0.5
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
28
Willingness to pay for each Application Category (6)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Photo & Video
ThailandJan'16 63.8 21.0 7.0 4.0 1.7 0.8 1.7Feb'16 66.3 19.3 7.8 3.2 1.0 1.2 1.2Mar'16 67.0 19.2 7.8 2.3 1.8 1.0 0.8
IndonesiaJan'16 55.3 21.0 12.0 6.5 2.2 1.8 1.2Feb'16 52.8 22.0 12.0 5.8 4.3 2.0 1.0Mar'16 59.5 21.2 9.8 6.0 1.3 1.3 0.8
VietnamJan'16 72.0 14.5 4.5 4.0 2.5 1.2 1.3Feb'16 73.8 16.7 5.8 2.3 0.7 0.2 0.5Mar'16 73.7 16.5 6.0 2.2 0.5 0.5 0.7
Productivity
ThailandJan'16 67.8 17.0 6.8 4.3 1.7 0.8 1.5Feb'16 68.8 18.3 7.2 2.8 1.0 1.0 0.8Mar'16 70.8 16.2 7.2 2.0 2.7 0.5 0.7
IndonesiaJan'16 56.8 19.7 12.3 4.5 3.3 2.0 1.3Feb'16 56.2 20.3 10.2 7.0 3.8 1.7 0.8Mar'16 62.5 18.7 10.0 4.3 1.8 1.7 1.0
VietnamJan'16 70.3 14.3 7.8 3.8 1.8 0.7 1.2Feb'16 72.8 15.2 6.5 2.7 1.2 0.7 1.0Mar'16 70.0 16.0 6.8 4.0 1.3 0.8 1.0
Reference
ThailandJan'16 76.2 14.3 4.7 1.3 0.3 1.3 1.8Feb'16 74.5 16.0 4.5 2.8 0.5 0.7 1.0Mar'16 76.0 14.8 4.5 1.8 1.3 1.5 0.0
IndonesiaJan'16 60.3 19.8 11.3 3.7 1.8 2.0 1.0Feb'16 61.7 17.7 10.0 5.8 2.7 1.2 1.0Mar'16 67.0 16.5 8.8 4.2 1.2 1.3 1.0
VietnamJan'16 75.7 11.3 5.8 4.8 0.8 0.5 1.0Feb'16 78.3 14.2 4.8 1.8 0.2 0.2 0.5Mar'16 78.7 14.5 4.0 1.5 0.5 0.3 0.5
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
29
Willingness to pay for each Application Category (7)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Shopping
ThailandJan'16 65.5 16.3 7.0 3.8 1.7 1.2 4.5Feb'16 69.7 14.7 6.8 2.7 1.8 1.8 2.5Mar'16 67.2 14.5 7.5 3.0 2.3 1.7 3.8
IndonesiaJan'16 53.7 19.7 10.7 4.3 3.2 3.0 5.5Feb'16 54.7 17.3 10.2 6.8 4.2 2.3 4.5Mar'16 60.2 17.2 8.2 4.5 3.5 2.5 4.0
VietnamJan'16 66.7 12.5 7.2 4.8 2.7 1.3 4.8Feb'16 65.8 17.0 6.8 3.3 2.2 1.8 3.0Mar'16 65.5 16.0 6.8 2.8 2.8 2.2 3.8
Social Networkin
g
ThailandJan'16 65.8 19.0 8.8 2.0 1.3 1.2 1.8Feb'16 67.8 18.5 7.2 2.2 2.2 1.0 1.2Mar'16 66.7 20.8 5.7 3.5 1.2 1.5 0.7
IndonesiaJan'16 57.5 17.7 10.2 8.3 2.3 2.3 1.7Feb'16 56.2 17.3 12.5 7.7 3.0 1.8 1.5Mar'16 61.2 19.3 10.8 4.3 2.5 1.3 0.5
VietnamJan'16 71.0 16.5 5.5 3.7 1.3 0.8 1.2Feb'16 69.3 17.7 7.8 2.2 1.3 0.7 1.0Mar'16 70.5 16.3 8.3 2.0 1.2 0.7 1.0
Sports
ThailandJan'16 73.3 14.3 6.2 2.7 1.7 0.7 1.2Feb'16 73.7 16.0 5.5 2.2 0.8 0.7 1.2Mar'16 75.8 14.5 4.7 2.5 1.0 1.3 0.2
IndonesiaJan'16 58.8 20.0 9.0 5.7 2.3 2.7 1.5Feb'16 57.0 19.3 13.0 4.0 3.0 2.2 1.5Mar'16 64.3 19.8 7.7 4.7 1.2 1.5 0.8
VietnamJan'16 77.0 10.3 5.3 4.0 1.8 0.7 0.8Feb'16 80.5 11.7 4.7 1.3 0.7 0.3 0.8Mar'16 79.5 13.2 4.0 1.0 0.3 0.8 1.2
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
30
Willingness to pay for each Application Category (8)
(Unit: %)
< $1.5 $1.5 - $3.0 $3.1 - $5.0 $5.0 - $8.0 $8.1 - $11.0 $11.0 - $14.0 > $14.0
Travel
ThailandJan'16 68.3 20.7 5.3 1.8 1.7 0.5 1.7Feb'16 69.5 17.0 6.7 2.8 1.0 1.5 1.5Mar'16 71.5 15.8 5.5 3.8 0.8 1.2 1.3
IndonesiaJan'16 53.3 19.8 9.5 5.8 3.5 3.3 4.7Feb'16 54.2 18.5 10.5 6.2 4.3 2.3 4.0Mar'16 61.8 16.2 10.3 4.3 1.7 2.3 3.3
VietnamJan'16 67.5 14.2 6.8 4.5 1.7 1.8 3.5Feb'16 71.0 15.0 7.0 3.5 0.7 1.2 1.7Mar'16 69.5 15.7 7.3 3.0 1.3 1.2 2.0
Utilities
ThailandJan'16 67.5 19.8 7.3 2.7 0.7 0.8 1.2Feb'16 69.2 18.8 6.0 2.0 2.0 1.3 0.7Mar'16 69.8 16.8 9.2 2.0 0.5 0.7 1.0
IndonesiaJan'16 59.0 20.3 8.5 5.5 2.7 2.8 1.2Feb'16 58.0 19.5 10.3 6.0 2.8 2.2 1.2Mar'16 65.2 16.3 9.8 5.7 0.8 1.7 0.5
VietnamJan'16 65.7 20.3 8.0 2.7 1.8 1.0 0.5Feb'16 69.7 18.0 7.7 2.5 0.7 0.7 0.8Mar'16 67.8 19.3 7.3 2.5 1.0 1.2 0.8
Weather
ThailandJan'16 78.0 13.2 4.7 1.7 1.2 0.2 1.2Feb'16 77.8 13.0 4.7 2.3 0.8 0.5 0.8Mar'16 78.0 13.8 3.8 1.8 1.0 0.7 0.8
IndonesiaJan'16 66.0 17.8 7.3 4.2 2.3 1.8 0.5Feb'16 63.5 20.5 7.7 3.8 2.8 1.2 0.5Mar'16 71.3 15.3 7.8 3.0 1.5 0.7 0.3
VietnamJan'16 81.5 10.2 4.2 2.5 1.2 0.2 0.3Feb'16 82.8 12.0 3.0 1.3 0.2 0.5 0.2Mar'16 83.7 10.7 2.8 1.3 0.3 0.8 0.3
Q6. Please tell us how much are you willingness to pay for application in each category? [Matrix SA] [n=600]
©2015 THAI OPPO CO., LTD.31
E. Detail findings
1. Consumers’ behavior on Application Downloaded
2. Awareness on “Reward Application”
32
Reward Application well-known
Q7. Please tell us do you know the term “Reward Application”? [Matrix SA] [n=600] (Unit: %)
Wave I: January Wave II: February Wave III: March
I know it well, because I use it now I have heard about it, but never use Do not know
65%
28%
7%
65%
27%
8%
35%
43%
23%
62%
28%
10%
66%
26%
8%
59%31%
9%
72%
21%
7%
36%
42%
23%37%
42%
21%
600
600
600 600 600
600 600
600 600
33
Awareness on Reward Application(Thailand)
Q8. Please tell us what reward applications are you using now? [MA] [n=600](Unit: %)
Galaxy Gift Tikko Stamp got.it Buzz Bee Getztar Tamp Sawaddee Thailand Others0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
34
Awareness on Reward Application(Indonesia)
(Unit: %)
cumace-ban.com
Cashtree WHAFF Cash App Popkoin mCent Excite Point PopSlide nCash Others 0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Q8. Please tell us what reward applications are you using now? [MA] [n=600]
35
Awareness on Reward Application(Vietnam)
(Unit: %)
Cubic Reward Tozaco Mobicoin Bigcoin Galaxy Gift mCent kiemxu Icoinvn Ixu Others0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
Q8. Please tell us what reward applications are you using now? [MA] [n=600]
36
Purposes on using Reward Application(Thailand)
Q9. Please tell us what are the gifts from application points that you exchange for? [MA] [n=600](Unit: %)
Food and Bev-erage
Electronics and Gadgets
Games Paypal Movie Tickets Concert Beauty and Spa products
Entertainments and Lifestlye
Mobile Credit (Airtime)
Others0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
37
Purposes on using Reward Application(Indonesia)
(Unit: %)
Food and Bev-erage
Electronics and Gadgets
Games Paypal Movie Tickets Concert Beauty and Spa products
Entertainments and Lifestlye
Mobile Credit (Airtime)
Others0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
100.0
Q9. Please tell us what are the gifts from application points that you exchange for? [MA] [n=600]
38
Purposes on using Reward Application(Vietnam)
(Unit: %)
Food and Bev-erage
Electronics and Gadgets
Games Paypal Movie Tickets Concert Beauty and Spa products
Entertainments and Lifestlye
Mobile Credit (Airtime)
Others0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
Q9. Please tell us what are the gifts from application points that you exchange for? [MA] [n=600]
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