trabalho de turismo 1
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Transcript of trabalho de turismo 1
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Travel & Tourism Industry
Structures
BTEC National
Travel & Tourism
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The Travel & Tourism
Industry Travel and tourism is one of the worlds
largest industries
It is also one of the most fragmented The two aspects of the industry can be
viewed separately, as many of theplayers are involved in both
Lets look at each part of the industryon its own
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Travel Industry
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Distributors
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Distributors
The people, groups or firms thatdeliver the products and services oftravel to consumers.
These include:
travel agents (business and leisure)
travel operators selling direct to the
consumer firms selling on the Internet
call centres handling customer service
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Regulatory Bodies
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Regulatory Bodies
Organisations set up to overseethe industry, either:
Trade associations such as ABTA(Association of British TravelAgents)
or Statutory bodies such as the CAA(Civil Aviation Authority)
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Public Sector Organisations
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Public Sector Organisations
Government departments withresponsibility for the industry:
Department for Transport (DfT)
Department for Culture, Media &
Sport (DCMS) Foreign and Commonwealth Office
(FCO)
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Transport
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Transport
Delivery of travel products andservices by:
Road
Air
Sea
Rail
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Other Industry Players
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Other Industry Players
Insurance firms and car hirecompanies:
Insurers provide cover for goods,services and people
Car hire providers meeting onward
travel needs of business and leisurecustomers
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Tourism Industry
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Accommodation, Tour
Operators & DistributorsProviding the nuts and bolts of theindustry:
Hotels, villas, apartments, B&B,camping parks
Packages of travel tours to popularlocations
Selling the travel product/service toindividual and business consumers
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Tour Operators
Four dominant firms
TUI (Thomson)
First Choice
MyTravel
Thomas CookAll vertically integrated, operatingat more than one level in market
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Tour Distributors
Usually includes business andleisure travel agents:
Some large and well-known
Some small and independent
Others in niche parts of market
Can you think of examples ofeach?
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Tourism Agencies
Tourist boards and offices:
Promoting Britain to overseas
customers (Visit Britain) Promoting regions of the UK to
overseas and domestic customers
(Visit Northumbria) Providing information to customers(Tourist Information Centres)
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Conference/ExhibitionOrganisers
The importance of location
Value and service at venues
The role of sponsorship
Customer care
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Regulatory Bodies
Consortium of Independent TourOperators
Federation of Tour Operators
People1st (Skills Council forTourism, Hospitality and Leisure)
Regional Development Agencies(RDAs)
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Public Sector Organisations
DCMS
Visit Britain
Regional Development Agencies
FCO
English Heritage
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Other Industry Players
The Tourism Alliance representsindustry views to the government
Other firms in industry, such asinsurance companies and car hirefirms