7/29/2019 TQM Session 6

1/14

6

TQM Kitemarks

Pract ice do es no t make perfect, perfect p ract ice makes

perfect

Vince Lombardi

7/29/2019 TQM Session 6

2/14

Learning Objectives

After studying this chapter, you should be able to:

Explain the Deming Prize

Understand Malcolm Baldrige National Quality Award and Ramakrishna

Bajaj National Quality award and TBEM

Discuss the European Quality Award and CII-EXIM Bank Award for

Business Excellence

Understand the International Quality Maturity Model

Describe the highlights of Capability Maturity Model Integration (CMMi)

7/29/2019 TQM Session 6

3/14

TQM Awards

Japans Deming Prize

USAs Malcolm Baldrige National Quality

Award (MBNQA)

The European Quality Award (EQA)

7/29/2019 TQM Session 6

4/14

Categories of Deming Prize

Deming Prize for Individuals

The Deming Application Prize

The Quality Control Award for Operations

Business Units.

7/29/2019 TQM Session 6

5/14

MBNQA - Core Values

Visionary Leadership

Customer-driven excellence

Organisational and personal learning

Valuing employees and partners

Agility

Focus on the future

Managing for innovation

Management by fact

Social Responsibility

Focus on results and creating value

Systems perspective

7/29/2019 TQM Session 6

6/14

Malcolm Baldrige National Quality Award(MBNQA)

Organizational Profile:Environment, Relationships and Challenges

Measurement, Analysis, and Knowledge Management

Leadership Business Results

Strategic Planning

Customer and Market Focus

Workforce Focus

Process Management

1

2

3

4

5

6

7

7/29/2019 TQM Session 6

7/14

IMC Ramkrishna Bajaj National QualityAward (IMC RBNQA) and TBEM

To match the stature of international awards, the IMC Ramkrishna Bajaj

National Quality award (IMC RBNQA) criteria are the same as the Malcolm

Baldrige criteria of the USA and follow similar rigorous process of training

and evaluation.

Instituted in 1996 by Indian Merchants Chamber (IMC) to give special

recognition to performance excellence for Indian Companies.

Tata Business Excellence model is adapted from RBNQA

7/29/2019 TQM Session 6

8/14

European Quality Award

7/29/2019 TQM Session 6

9/14

CII-EXIM Bank Award for Excellence

Confederation of Indian Industry (CII) andExport-Import (EXIM) Bank of India jointly

established the Award for Excellence in 1994

with the aim to enhance the 'Competitivenessof India Inc.' The award is based on the EFQM

Model for Excellence.

7/29/2019 TQM Session 6

10/14

Maturity Models

International Quality Maturity Model

(IQMM)

Capability Maturity Model Integration

(CMMi)

7/29/2019 TQM Session 6

11/14

Maturity Level

Maturity Level 1: Initial

Maturity Level 2: Managed

Maturity Level 3: Defined

Maturity Level 4: Quantitatively Managed

Maturity Level 5: Optimizing

7/29/2019 TQM Session 6

12/14

Capability Level

Capability Level 0- Initial

Capability Level 1- Performed

Capability Level 2 Managed

Capability Level 3: Defined

Capability Level 4: Quantitatively Managed

Capability Level 5: Optimizing

7/29/2019 TQM Session 6

13/14

Comparison of Capability and Maturity Levels

Level Continuous RepresentationCapability Levels Staged RepresentationMaturity Levels

Level 0 Incomplete (not applicable)

Level 1 Performed Initial

Level 2 Managed Managed

Level 3 Defined Defined

Level 4 Quantitatively Managed Quantitatively Managed

Level 5 Optimizing Optimizing

7/29/2019 TQM Session 6

14/14

Maturity Levels

Continual process improvement

Process driven and measured,

predictable

Organization standard process,consistent and proactive

Process per project,often reactive

Unpredictable process,little control, reactive

Optimizing

QuantitativelyManaged

Defined

Managed

Initial1

2

3

4

5