TPT Reduction in Gynaecologist OPD

Results

Medical Record room

Disorganized Die storage

Healthcare Process Govt SectorNew Civil Hospital SURAT Condition during CQI Training Stage – 3rd Week Mar’13

• High waiting time of the JSSK pregnant patients due to non availability of money change at the case registration window.

• High waiting for time for JSSK Patients due to NO separate case registration window.

• Long Queue due to No normative line for the Consulting Room.

• Shortage of drug dispensing window at the Pharmacy.• Long Queue due to Laboratory Technician don’t have

assistant.• Too much walking for pregnant females for Consulting. • Low Value Adding Ratio & High Muda in Gynaec OPD

Process.

Before Photos

Vaccine storage + FHW room Scrap room

After Photos

Vaccine storage + FHW roomNew Token System

New Registration

Window

TPT Reduction in Gynecologist OPD

New Drug Dispensing

Window

High Waiting Time

No Assistant to Lab Technician

Before Spaghetti

After Spaghetti

Current State Map

FutureState Map

Assistant given to Lab

Technician

Shortage of Drug

Dispensing Window

2KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute


Before KAIZEN After KAIZEN

Current State Map Future State Map





Before Spaghetti Chart After Spaghetti Chart





No Janani Shishu Suraksha Karyakram (JSSK) Registration Window for Pregnant Women Patients.

New Janani Shishu Suraksha Karyakram (JSSK) Registration Window Opened for Pregnant Women Patients.





Long Waiting Queue for Janani Shishu Suraksha Karyakram (JSSK) Pregnant Women Patients due to No Normative Line for the Consulting Room

Implemented Token System for Janani Shishu Suraksha Karyakram (JSSK) Pregnant Women Patients at the Consulting Room.





Long Waiting Queue at Pharmacy Counters due to 5 Drug Dispensing Windows.

Opened 1 more Drug Dispensing Window at the Pharmacy Counter to reduce the waiting time to get the drugs.

1

15

4 3 22 3 4 5 6





Long Waiting Queue at Laboratory due to over burden & slow work of Lab Technician.

Provided assistant to the Lab Technician for the fast & smooth flow of patients at the Laboratory.



RESULTS


TPT Reduction in Gynaecologist OPD

Business

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