TP Tribune January 2012

8/3/2019 TP Tribune January 2012

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TOWN PLAZA TRIBUNE V II: Is

ABOVE ALL ELSE, WE ARE COMMITTED TO THE CARE AND IMPROVEMENT OF HUMAN LIFE. IN

RECOGNITION OF THIS COMMITMENT, WE STRIVE TO DELIVER HIGH QUALITY, COST

EFFECTIVE HEALTHCARE IN THE COMMUNITIES WE SERVE.

IN THIS ISSUE

Keeping You InformedWelcome to a new year! As we begin 2012 with

clean slate and a fresh start, its important

hat we continue to focus on the good and the

ad of 2011, and uphold the best and change

he worst for 2012.

Patient Satisfaction Scores

We ended 2011 with a patient satisfactionscore of 4.54. Our average score for 2011 was

4.54, and our highest score of the year came in

February as a 4.63. Not too bad! Remember,

its important that we focus on the patients and

we work hard to continue to raise that score.

The goal is to obtain and maintain a 4.6, but we

should never stop striving for a 5.0.

Employee Check-Up SurveyAfter our meeting December 8

th, our

participation for the check-up survey increased

from 57.14% to 66.67%. Thank you to everyone

who participated. Your contribution is very

important to the office so attention is broughtto areas that need improvement to help better

satisfy you. The results will be available mid-

January for review. If you were unable to

participate in the survey and would like have

your voice heard there are Suggestion Boxes

located in each suite. Feel free to voice your

opinion here or directly to your supervisor. All

information is kept confidential unless you

would like to have your name included.

Compliance CommitteeDecember 21

st, the Compliance Committee

had their first meeting. The Committee

consists of Tammy, Cori, Leehia, Kaye, Sonya,

Kelly, and Melissa. They touched based on a lot

of issues, and many issues are still waiting to be

concluded. They will have information for

everyone as soon as it is available. For our next

staff meeting, the Director of QualityManagement will be our guest speaker to give

an overview of what the Compliance

Committees Goals are for the next year. They

will have meetings the third Wednesday of

every month, so any questions or concerns can

be brought to them.

Outstanding Labs/RadiologyAt the last meeting, Suzanne mentioned we

currently have over 100,000 outstanding lab

and radiology orders. We have a few

employees throughout the offices working on

these to bring down the numbers. Suzanne is

currently working with Division and our officeSupervisors to identify the issues, challenges,

opportunities, numbers, and how progress is

going. More information will be released as

needed.

Staff Changes for JanuaryJanuary 9

thDr. Devers will be leaving Town

Plaza for an opportunity at Menorah Urgent

Care. Please come together to wish her luck in

her future pursuits.

TPFP Holiday Party PhotosPage

Our ValuesIn our November issue, we focused on one of

HCAs values. Now, we focus our attention to

next value: trusting our colleagues as valuable

members of our healthcare team and pledgin

treat one another with loyalty, respect and

dignity.

Page

We will open the book. Its

pages are blank. We are going

to put words on them

ourselves. The book is called

Opportunity and its first

chapter is New Year's Day.

~Edith Lovejoy Pierce


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TOWN PLAZA TRIBUNE | VII: Issue I

Forget Me Not:Visitingwww.hcarewards.comisa great way for you to explore

all available benefits. HCA hasgreat opportunities anddiscounts for everyone becausethey truly care about theiremployees. Dont pass upsomething great! Check it outtoday!

Financial Prosperity ProgramDid your holiday budget get a little bit bigger than yexpected? Are you having trouble getting back on

your financial feet? Do you want to start 2012 off in

good standings? Theres no need to worry. HCAs

Financial Prosperity Program is here to help.Its a fr

program available to HCA-affiliated employees and

their spouses or partners. It consists of three main

components: one-on-one sessions with a certified

financial expert, one-hour classes at your facility, an

online video classes. You also have the opportunity

email Lyndsay Mills, the founder of Financial

Knowledge and a Certified Financial Professional,

get answers to your personal finance questions. Sen

an email with your question to

[email protected] and get apersonalized response.

Hopefully everyone had the chance to opt in

or out of benefits for 2012. The enrollment

period is officially over. If you enrolled inbenefits you should be receiving your

insurance cards and information in the mail

soon.

Dont forget: at the beginning of the year

your Wellness Credits will be available for

use. If you participated in the Blood

Screening and PHA you should have been

awarded HRA Wellness Credits for the

next year. If you have not yet done

your PHA, you have until January 6th

.

Visitwww.hcarewards.comfor more

information.

For those of you that have completed

your Blood Screening and PHA, your

account information is available

through Wage Works. Visit

www.wageworks.comto register and

sign in. They also list all eligible

expenses for your HRA account. During

enrollment if you chose to contribute to

a Flex Spending Account, all of that

information is available through Wage Works

as well.

Benefits Blurb

A big welcome to all new Town Plaza Employees! We have four

new faces here with us.

Rachel Reaka: She is located in Suite 330. She is the Triage Phon

Nurse for Dr. Schnick and Dr. Luzania.

Kelly O-Hare Baxley: She is located in Suite 330 and is Dr.

Brooks Rooming Nurse. She is also on the Compliance

Committee.

Jennifer Young: She is located in Suite 330 and is the new Front

Desk MOS.

Shawndra Banks: She will be located in all three suites. She is a

MA Float.
http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.wageworks.com/http://www.wageworks.com/http://www.wageworks.com/http://www.hcarewards.com/http://www.hcarewards.com/


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Notable

Dates:Office Closed 2

nd

Friday the 13

th

ML King Jr Birthday

16th

DATES YOU NEED TO KNOW

Employee January Birthdaysonya 12

th

Cori 14th

atti 14th

Employee January Anniversariesanuary 5

thmarks the 8

thanniversary of Patricia

eing with Dr. Boylan. January 1st

, Simran will

ave been with TPFP for a year, and on the 10th

Diane will have been here a year as well.

SUPERVISOR SHOUT-OUTS

Chequita: A big thank you to Melody for all of her

holiday tidbits and extra little things she does. Thanks

o Jennifer for all her holiday decorations and picture

aking during the holiday party. And thank you to

veryone for the great success of the Holiday Party.

Sarah: Shout-out to all my staff for being so

ccommodating during all this transition and training.

Thanks for stepping up.

SOCIAL COMMITTEE UPDATES

The Social Committee would like to Thank those

who donated to the Adopt a Family. We made

over $190 for this family. Well done TPFP! The

Christmas party was a grand success and we would

ke to Thank Dr Williams for the use of her

beautiful home. The next Social Committee

meeting will be held on the 4th of January.

Our ValuesWe trust our colleagues as valuable members

of our healthcare team and pledge to treat one

another with loyalty, respect and dignity.

I spoke with a couple employees and asked

them all the same question to see how this

Value shows itself in our office.

Q: How do you uphold and see this value on aday-to-day basis?

A: Loyalty, Respect and Dignity are the

cornerstones of any positive, thriving

company. I feel I uphold this value by coming

into work each day with a positive attitude

and seeing the best in my fellow co-workers.

- Sarah

A: I feel I uphold this value very well on a day-

to-day basis. If you dont GIVE loyalty,

respect and dignity then why shall you

RECEIVE it from your peers, is the way I feel.

You should always treat others how youwould like to be treated in return and I feel I

do this daily to the best of my ability.

- Jill

Our Goals for 2012To accompany the beginning of a new year

Town Plaza has a new practice manager. Shes

got a clean slate and a lot of big plans for the

practice.

One big plan is to watch the budget and to

make sure that we stay strictly on track for the

next year. This will help benefit the practice as

a whole and each individual employee. A bigway to help keep the budget in line is the new

over-time prevention and regulation thats

being put into play by Suzanne and the

supervisors. Remember, if you think youre

going to have over-time or are coming close to

it: notify your supervisor immediately. The

goal is to have all over-time eliminated by the

beginning of 2012.

In 2011 we saw a little bit of complications with

the phone system. Fortunately, those

problems have been taken care of. All of the

nurses now have their voicemails set up so

patients have somewhere direct go. Dr.

Luzania and Dr. Schnick now have a triage

phone nurse to

answer calls

immediately

instead of

the patients

going

straight to

voicemail. Tohelp eliminate

patient wait

time we went from

a basic call center to an

enhanced call center essentially giving us

more lanes of traffic. This allows more

people in the office to be on the phone at o

and allows more calls to come in without be

on hold. If any other problems are occurring

with your phones be sure to let Chequita kn

As mentioned before, our average patient

satisfaction was 4.54. Our goal score is 4.6,

thats not too bad! We should never stop trto get a 5.0 and aiming to provide our

customers with the best possible service.

Just as important as patient satisfaction is

employee satisfaction. The SATISFY

Committee will resume their meetings in

January, and the results of the Employee

Engagement Survey will be back for them t

focus on. The Thanks program is now also

available for Practice Managers use in

recognizing their employees. This is a

recognition program that helps celebrate

employees successes. Suzanne will be able

send thank you e cards, present pins, create

certificates of appreciation or even provide

gift card when the occasion calls for that ex

special level of recognition.

More training opportunities will be availabl

employees so that they can better their ski

and increase their productivity. This could

come in the form of Health Stream classes,

classes at JCCC, or more in-services. If you

have any suggestions or training opportuni

youd like to participate in notify your

supervisor.

Your Goals for 2012

Everyone should have received an e-mail frErica at the end of December asking you w

goals you have for yourself, for the practice

a whole, and a wish list for Suzanne. If yo

didnt have a chance to respond or want to

offer suggestions confidentially, make sure

enter your suggestions to the Suggestions

located in your suite by January 9th

. Suzann

would like to see 100% of employees, and

physicians, participate in making a Wish L

Our Values and Goals


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TP Tribune January 2012

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