3. New metrics2. Assets, not targets1. Services, not products

Towards policy making 2.0:Rethinking public engagement

Giulio QuaggiottoPractice Leader, Knowledge and Innovation

UNDP

http://www.ted.com/talks/dave_meslin_the_antidote_to_apathy.html

Exclusion by design?

Source: http://gregcfuzion.w

ordpress.com

Exclusion by design?

http://vimeo.com/43448446#

Source: textizen.com; http://technicallyphilly.com/

Source: http://w

ww

.punjabmodel.gov.pk/

3. New metrics2. Assets, not targets1. Services, not products

Source: http://goo.gl/RO

lJm

6 things that only citizens can offer to governments

Source: http://egov20.wordpress.com/2011/11/22/6-things-only-citizens-can-offer-to-government (adapted)

1.IT skills (e.g. hackthegovernment, manabass.lv)2.Specific thematic knowledge (e.g peertopatent)3.Experience as users of public services (e.g.

patientsopinion)4.Pervasive geographic coverage (e.g. fixmystreet)5.Trust6.Many eyes and many hands (e.g. digitaltoolkit)

http://www.bbc.co.uk/news/world-us-canada-18067650

“The best public transport expert is the lady who takes the bus to work every day”

More than 16,000 citizen “solvers”

Re-thinking public servicesaround what citizens know best

IDENTIFICATION

RESOLUTION

VERIFICATION

Shifting from tools to values

TOOLS• Open data• Social networks• Crowdsourcing• Visualisation• Simulation and

modeling• Serious games

VALUES• Open up to external contributions

earlier in the process• Enable peer-to-peer

collaboration between participants

• Design for unexpected questions/contributions (Raw data, open questions)

• Be very clear and usable when you ask for help

• Account for real humans not simplified abstract entities

Source: @osimod, http://crossover-project.eu (adapted)

A little quiz…

Which is the first country in the world to have tweeted its budget?

The litmus test

Source: ns.umich.edu

There’s no shortcut

“You cannot be 2.0 outside if you are barely 1.0 inside”

- Euan Semple -

3. New metrics2. Assets, not targets1. Services, not products

Policy making 2.0

Source : CC Elaine Faith http://goo.gl/lgZw

4

Many new tools are available….

•93% of crowdmaps had fewer than 10 reports

•94% of crowdmaps had only one user

Source: Crowdglobe, Sep 2012

The 100% participation myth

“ 1% of the participants wrote more than 50 contributions, while the majority left only one”

EU Digital Agenda Consultation

(Source: EU Sharp, Sep 2012)

An example from the UK- they work for you

• Cost: 2-3,000 £• 2-300,000 visits per month• 60% of users never looked up information on

what their representatives were doing before• 2% of visits from the parliament itself• Very strong bias towards maleeducated & high income groups

Source: Mysociety.org

No one-size fits all

Source: http://blog.okfn.org

Participation ≠ being on facebook

Source: Watcher.com.ua

Source: Pew Research Center’s Internet & American Life Project, Aug 2012

New metrics?

Source: Harvard Complexity and Social Networks blog http://goo.gl/e5AAP

NudgesSource: fitbit.com

https://www.youtube.com/watch?v=5FFRoYhTJQQ&utm_source=buffer&buffer_share=cc1ef

Product or service?

United Nations Development Programme

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