Lesson No. 4

Tour Guiding Services

2nd Sem 2014-2015

LPU Cavite Campus

• Classify behavior of each type of

tourists.

•Match customer needs to each type of

tour.

• The different behavior of each type

of tourists.

• How to lead different types of tour.

• Serving style for different types of

tourists.

1.Satisfy their needs

2. Education

3.Relaxation

4.Companionship

5.Adventure

• Domestic tour: tourists are local residents on trips entirely inside the country

• Outbound tour: tourists are local residents on trip outside the country

• Inbound tour: tourists are non- residents on trips entirely inside the country

• GROUP TOURS A tour must be fair.

A tour leader must praise a tour group’s behavior.

A tour leader must exceed the client’s expectations.

A tour leader must be firm when facing disruptive behavior.

A tour leader must encourage client ‘Adulthood’.

A tour leader must exercise leadership.

A tour leader must be flexible

BUSINESS TOURS

Sightseeing is tangential.

More interested in a light overview

rather than an in-depth tour.

• INCENTIVE TOURS

• Incentive tourists are business people who have won trips by competing with their colleagues for sales goal. These people visit an area primarily for pleasure. The field of incentive travel is highly competitive and specialized, and most incentive tours are contracted through incentive houses, which have particularly high standards of service.

• SENIOR CITIZENS

Younger senior citizens prefer some of

the most active, adventure- oriented

tours.

Older senior citizens prefer more

passive and leisure tours.

•FAMILIES Parents and infants or toddlers: the

interpretations should be directed toward the adults, with consideration for their needs to care for their children.

Children age four (4) and older: the guides should direct commentary and interact with them.