Tour Guiding Techniques B

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    TOUR GUIDING

    TECHNIQUESContent and Methodology

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    GUIDING TECHNIQUES

    Be prepared, study the destination

    Plan your spiel or commentary, it should bestructured

    Have an update on the local and global news andenvironmental issues

    Intercede when necessary in the interaction withthe guest and the locals

    Be aware on the basic human behavior and

    attitudes

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    Do not research to back up your facts

    Be ready for pertinent and impertinent questions

    In cases of having more than one guide, find some

    time to sit down, discuss to synchronize

    information & learn from each other

    Never tell your personal life at first meeting

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    Never sell anything at first meeting unless they ask

    Be punctual at all times. Be there at least one hour before the tour

    starts

    Learn map reading

    Learn how to say NO to indecent proposals

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    Always make a head count before, during and after the tour, especially

    on stops

    Be practical when making judgment, think if the benefit of the majority

    Be a good decision maker

    Learn basic first aid

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    QUALITIES OF AN EFFECTIVE TOUR GUIDE

    Love of country

    People-loving

    Open-mindedness

    TactfulnessPunctuality

    Proper decorum

    Honesty

    resourcefulness

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    Self- confidence

    Sense of humor

    Enthusiasm

    Fairness in treatment

    Good healthGood communicator

    Patience

    Reasonable

    Assertiveness

    Humble and polite

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    STEPS ON HOW TO MAKE A

    COMMENTARY

    Begin with a smile, greeting and introduction

    Brief the guests about the tour for the day

    Review the inclusions and exclusions of thetour

    Give the distance and traveling time of the

    destination

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    What to expect from the tour

    Give necessary precautions

    Do not miss to point important landmarksalong the way

    Announce comfort stops

    Always do the head count

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    TIPS FOR AN EFFECTIVE TOUR

    COMMENTARY

    Start with a greeting or introduction

    Information should be delivered in a mannerthat would interest the guests

    Sense of humor should be part of thedelivery of information

    Remember, commentaries help peopleunderstand and appreciate what they actually

    see

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    Face the group, not a few

    Speak slowly and clearly

    Voice should be audible

    Practice eye contact

    Prepare yourself for questions to be asked

    Take control of your breathing and

    emphasize important words

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    Use synonyms, example in explaining something

    When mentioning a name, repeat it or spell it

    Maintain silence, if the need arises

    Listen carefully to questions and other concerns

    Never argue with the guests

    End your tour always by thanking the guests

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    THE END