TelephonyPart of the Totalview Workforce Management SuiteLearn more on total-view.com

Business decisionsbased on facts

Mon Tue Wed Thu Fri Sat Sun

Peak Load

Answered Calls

Unanswered Calls

Service to calling customers

Switchboard

Call Statistics

Call statistics

Customer Service

Internal Service

Resources

Load

Answered &Unanswered

Wait

In short

Personal customer experience. Know whom the calling customer last spoke to

Reduce customer wait. The reception sees if an employee is busy. (What, where and when)

Improve the service. Transfer calling customers to employees with the right knowledge and skills

Better customer experience. See customer wait time, identify call load peaks and (un)answered calls

No interrupting phone calls. The reception sees if an employee is busy

Optimize phone resources. See customer wait time, identify call load peaks and (un)answered calls

Save money with remote calling and by keeping an eye on outgoing calls

Part of a powerful WFM software suiteWorkforce Management

Availability

How can we improve the service to calling customers?

Time

Human ResourcesWho does what, where, when and how can they be reached?

Telephony & Switchboard

What is the company’s time spent on?

Which skills do we have and which do we need?

Employee

Easy to deploy andmaintain

Client friendly.Simple and efficient setup

Single server installationNo installation on client PCWorks on Citrix / Terminal ServerRuns on standard Microsoft softwareActive Directory integrationMulti-language supportFull scalability

Software Assurance.Always up-to-date

Windows 8Windows Server 2012SQL Server 2012Exchange 2013Exchange OnlineLotus NotesUnify HiPath v9Unify OpenScape Office 3.50Unify OpenScape Business3CX v12Broadworks r17

Businesses rely on Totalview every day

What customers are saying

Totalview provides us with the informationand statistics that we need

Jákup Andreas Jacobsen, Factory SupervisorFaroe Marine Products

“ “

Totalview is one of the cornerstones in our daily management

Bjarni Wilhelm, Head of DepartmentMinstry of Education, Reseach and Culture

“ “

We can follow our HR strategy and thereby accomplish goals

Petur Petersen, DirectorThe Prime Minister's Office in the Faroe Islands

“ “

In cities and countriesaround the world

Businesses in all sectors trust Totalview

Staff Member

Availability

Time

Human Resources

Telephony & Switchboard How can we improve the service to calling customers?

Who does what, where, when and how can they be reached?

What is the company’s time spent on?

Which skills do we have and which do we need?

Try Totalview for free on total-view.com

Totalview in short:Business decisions based on facts

www.total-view.com