totalqualitymanagementshalem-phpapp02

8/12/2019 totalqualitymanagementshalem-phpapp02

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Total Quality Management

- Shalem


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Points covered:

What is TQM

History of TQM Total Quality Management (TQM)

TQM Compared to ISO 9001

TQM as a Foundation

Ten Steps to Total Quality Management(TQM)


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Points covered.

Principles of TQM

Processes must be Managed and Improved

Key to Quality

Planning a Change

TQM Process Improvement and ProblemSolving Sequence

Conclusion

Application of TQM in Medical Imaging

Department


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T Q M ??

T

Total

QQuality

MManagement


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T

TotalMade up of whole

(Involving entire organization, supply

chain, life cycle)


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Q

QualityDegree of Excellence a product

or service provided


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M

Managementact, art or manner of planning,

organizing, staffing, directing co-

ordination, reporting & budgeting


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In short..

TQM

is the art of managing

the whole to achieveexcellence


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Why T Q M?


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Evolution of TQM

- During 198082

- Some companies lost remarkable share

Reason:

Attention towards quality was not up to themark, to combat the competition..


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Hence

Need for quality.


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Quality of what???


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Quality of ?

1. Quality of returns to satisfy the

needs of the shareholders


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Quality of ?

2. Quality of products and services to

satisfy some specific needs of theconsumer


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Quality of ?

3. Quality of life

at work and outside work -to satisfy the needs of the people in

the organization.


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What does TQM mean?

Total Quality Management means that theorganization's culture is defined by and

supports the constant attainment of customersatisfaction through an integrated system of

tools, techniques, and training.

This involves the continuous improvementof organizational processes, resulting in

high quality products and services.


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As defined by ISO.

TQM is a management approach for an

organization, centered on quality, based on

the participation of all its members and

aiming at long-term success through

customer satisfaction, and benefits to all

members of the organization and to society."


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In short TQM is

TQM is leading and facilitating all managers

& all contributors - two main objectives:

1) Total client satisfactionthrough quality products

and services; and

2) Continuous improvementstoprocesses,

systems, people, suppliers, partners, products, and

services.


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Steps to TQM?

Pursue New Strategic Thinking

Know your Customers Set True Customer Requirements

Concentrate on Prevention, Not Correction

Reduce Chronic Waste


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Steps to TQM

Pursue a Continuous Improvement Strategy

Use Structured Methodology for ProcessImprovement

Reduce Variation

Use a Balanced Approach Apply to All Functions


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Basic principles or tenets of TQM?

Quality can and must be managed.

Everyone has a customer and is a supplier.

Processes, not people are the problem.

Every employee is responsible for quality.

Problems must be prevented, not just fixed.

Quality must be measured.


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Basic principles

Quality improvements must be continuous.

The quality standard is defect free.

Goals are based on requirements, notnegotiated.

Life cycle costs, not front end costs.

Management must be involved and lead.

Plan and organize for quality improvement.


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Objective of TQM?

Continuous

Improvement


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Total Quality Management

The TQM SystemThe TQM System

Customer

Focus

Process

Improvement

Total

Involvement

Leadership

Education and Training Supportive structureCommunications Reward and recognition

Measurement

Cont inuous

Improvement Objective

Principles

Elements


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