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Question 3 (20 marks)

The medical device company in which you work is introducing a new product. As team leader in

the manufacturing area, you have been asked to confirm that a new machine just recently installed

by an outside supplier is acceptable to manufacturing. The machine itself manufactures valves, the

critical parameter being the timing of opening. The opening time specification is between 10 and 20

seconds.

The installation company ran testing over a period of a day and recorded the following readings:

12, 11, 16, 18, 19, 16, 14, 12, 18, 16 seconds

Based on the above, the installation company, has declared the machine to be perfect.

a) By making reference to Six Sigma and Process Capability analysis, what is you opinion on the

acceptability of the new machine. (Please show all calculations).

(12 marks)

b) In this example, the medical device company provided a specification requirement of 10 to 20

seconds for the valve opening time for the supplier. Is there a better specification that could be

provided? Please suggest and explain. (8 marks)

Question 4 (20 marks)

(a) Define Total Quality Management. (2 marks)

(b) You have been asked to support the implementation of TQM in your organisation:

i) Please describe four ways to help achieve a successful implementation (8 marks)

ii) Please describe four potential setbacks common in TQM implementation (8 marks)

(c) Briefly explain the Deming cycle. (2 marks)

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Question 5 (20 marks)

(a) Define Culture. (2 marks)

(b) Explain Deal and Kennedys Culture types and give an example of an organisation type

expected to exhibit each of the culture types. (10 marks)

(c) Describe four ways an organisation can encourage a particular organisational culture.

(8

marks)

Question 6 (20 marks)

(a) List and briefly explain the four stages of team development (4 marks)

(b) Explain two of Belbins roles for effective teams. (4 marks)

(c) To build and effective team there are contextual and internal considerations. Please

describe three of the contextual and three of the internal considerations. (6 marks)

(d) Explain what you understand by the three processes involved in Listening, namely,

Understanding, Accepting, Valuing. (6 marks)