TOTAL QUALITY MANAGEMENT

(TQM)

Increasing Productivity

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Introduction

Planning prior to start Construction Implementing Personnel Management

Procedures Planning and Scheduling Material Management Implementing an Emphasis on Cost and Risk Implementing TQM philosophy (Total Quality

Management)

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Planning Prior to Start of Construction

Job Safety Layout Safety and Communication Locating Equipment and Material Preparing a Project Plan Schedule and Develop a plan for processing

Change Orders

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Implementing Personnel Management Procedures

Working for the Company rather than for a Job Being attentive to the personal needs of the workers

Pride in Work Measuring system of performance: Communicate

expectations Effective Communication: Share information, i.e.: Man

hours budgeted, productivity goals. Clients needs should be held with high importance.

All clients look for 3 main attributes Cost – handled completely by office / estimators Quality – responsibility of field and supervisors Schedule – combination of field and project managers

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Planning and Scheduling

Quantity to be done

Tools needed

Materials needed

Equipment needed

One to Four Weeks revolving plan and schedule

Master Schedule

COMMUNICATE

MONITOR

PLAN

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Material Management

Prepare an effective Job Site Layout Order materials on a just in time basis when

effective Place materials off site when necessary Document all material obstructions Hold individuals responsible for material theft and

wastage Make workers knowledgeable of the cost of

materials Investigate incidences of multiple material handling

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Implementing an Emphasis on Cost and Risk

Re-action vs. Pro-action Measurement of Opportunities

Hours expended for punch list work Equipment Idle Hours vs. Productive Hours Laborer non-productive hours while waiting for

instructions Hours of double handling of materials

Opportunity for Improvements: Bi-weekly write-up report on how a specific task can

be improved

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“Working HARD might not be

Working SMART" Risk emphasis:

Pay attention to productivity risk as well as production and the cost of production.

Damages to existing structure

Prioritize the risk of work tasks to be done during the day

Evaluate Cost: Everything should be viewed as handing and placing MONEY

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TQM PHILOSOPHY

Evaluation of Production, Cost and Risk

Opportunities for Improvement

Measure Opportunities

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TQM philosophy

Involve everyone in the organization in controlling and continuously improving the process of how work is done, in order to meet customer expectations of quality Customer Satisfaction Employee Involvement and Empowerment Focus on Process Improvement Continuous Improvement

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TRADITIONAL MANAGER

Inspects for it afterwardsInspects for it afterwards

Respects the Management Authority OnlyRespects the Management Authority Only

Blames the Employees Blames the Employees

One time improvementOne time improvement

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TOTAL QUALITY MANAGERTOTAL QUALITY MANAGER BUILDS QUALITY

INVOLVES EMPLOYEES

FOCUSES ON IMPROVING PROCESS

STRIVES FOR CONTINUOUS IMPROVEMENT

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IDENTIFY PROCESS

IDENTIFY PROCESS

MEASURE AGAIN

MEASURE AGAIN

IMPLEMENT IMPROVEMENT

IDEAS

IMPLEMENT IMPROVEMENT

IDEAS

DETERMINE RECOMMENDATION

DETERMINE RECOMMENDATION

ANALYZEDATA

ANALYZEDATA

MEASURE COLLECT

DATA

MEASURE COLLECT

DATA

DEFINE DATA

COLLECTION

DEFINE DATA

COLLECTION

DEVELOP TEAM

DEVELOP TEAM

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IMPROVEMENT CYCLE

MEASURE AGAIN

MEASURE AGAIN

ALLOWS CREW

FEEDBACK

ALLOWS CREW

FEEDBACK

GETS FEEDBACK

GETS FEEDBACK

IDLE EQMT

BY CREW

IDLE EQMT

BY CREW

EQMTUSAGE

REPORT

EQMTUSAGE

REPORT

DAILY PRODUCTION

SHEETS

DAILY PRODUCTION

SHEETS

IDLE EQMTIDLE EQMT

FOREMEN&

OPERATORS

FOREMEN&

OPERATORS

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CRITICAL AREAS Safety Equipment Productivity

Monitoring Productive and Non-Productive standby usage for each piece of equipment Piece of Equipment = Profit Center

Budget hours for equipment usage just like labor Give recognition to supervisors with high productive equipment Keep equipment available and in proper working conditions, avoid crew interruptions

as much as possible Communication, Field Record-Keeping, and Job Cost System

An individual that is required to fill out a form should be showed where the data goes and how it is used

Show him by example that the data was in fact used Provide him with a subsequent feedback report

Quality and Pride in Work Be attentive to performing high quality work Poor quality is simply “Non-Acceptable” Make the project a Company Matter, not a Project Matter Pride in Work is critical to productivity improvement as well as quality

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PRODUCTION WORKSHEE

SAMPLE