Total Quality Management (TQM 전사적 품질경영 )
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Transcript of Total Quality Management (TQM 전사적 품질경영 )
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Total Quality Management(TQM )
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TQM TQM TQM TQM TQM ? GQM ?
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TQM Total Quality Management . , , , , , . TQM . TQM 7 . , .
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TQM ? 1960 1970 TQM . TQM 1980 , . , TQM 4 .
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TQM 1980 1. . 2. . 3. . 4. QC . 5. . 6. (communications) . 7. . 8. .
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TQM
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: Keys(1995a).p.2020
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TQM SQCQCTQCQMTQM CWQC , , Conpany Wide Quality ControlHOME
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TQM TQM (continuous improvement) . 4 (customer focus), (process provement), (quality culture) (total involvement) 5 , , , ( communication ),
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TQM
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( , ) . , , . ( product management) ( process management)
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, . (documentation) () : , , ,
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(quality culture) ,
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(1) [ : , ( Malcom Baldrige Awards ) ] TQM TQM ( Leading )
( Leading )
TQM
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(2) TQC . 40 ~ 80 3 ~ 5% . (human resource utilization) (3) : QC (1962 ). : ( quality improvement team ), ( project team ), QC (circle) : TQM , (steering committees ), ( quality councils )(4) ( communications ) : TQM ? ? ?
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( bottom) ( middle)
(top)
, , : ( news letters ), , , , ( recognition and reward ) .HOME
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TQM -Ciampa . . , . , . , , . . . . , . . . .
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(data)(information)(understanding)(wisdom)(knowledge)Senge HOME
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TQM Kelada 5 TQM TQM TQM TQM Crosby 3 . .
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TQM Feigenbaum 10 . . . . . . . . , . (total system) .HOME
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9-Carr, LittmanTQM
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Abrahamson . . . . . HOME
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TQM . . . . . . . . . . .
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JIT(just-in-time) JIT 7 : , , , , , , , ,
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Total Quality Management TQM PDCA , HOME
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GQM
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