Total in Figures and Pictures · TOTAL HOST COUNTRIES SERVICE STATIONS (including the AS24 and...

Total in Figures and Pictures

Total at a Glance 2013

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ALL ABOUT Energy is vital to economic development and improved standards of living. Wherever it is available, energy is helping to drive progress, but sustainability requires changes in the way that it is used and managed.

This is the environment in which we conduct our business. With operations in more than 130 countries, Total is a top-tier international oil company and a world-class natural gas operator, refiner, petrochemical producer, and fuel and lubricant retailer.

Our nearly 99,000 employees leverage their globally acknowledged expertise so that together they can discover, produce, refine and distribute oil and gas to provide products and services for customers worldwide.

We are also broadening our offering by developing energies that can partner oil and gas — today, solar energy and tomorrow, biomass.

As a responsible corporate citizen, we focus on ensuring that our operations consistently deliver economic, social and environmental benefits.

Here, at a glance, financial data, operating results and a selection of products — everything you need to know about Total, a leading international oil company.

Read on for an overview of 2013.

Our People

Quick Reference

Our Global Footprint

Our Expertise

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Total in Brief

UPSTREAM SEGMENTExploration & Production conducts our oil and natural gas exploration, development and production operations.

Gas & Power unlocks the value of our natural gas assets. Its capabilities span the liquefied natural gas chain, from liquefaction to shipping and regasification, as well as natural gas marketing.

Our Expertise

OVERVIEW ALL ABOUT TOTAL TOTAL AT A GLANCE 2013

MARKETING & SERVICES SEGMENTMarketing & Services designs and markets a broad array of refined products, including automotive fuel and specialty products such as LPG, heating and heavy fuel oil, asphalt, lubricants and special fluids. It also provides services to consumers and to the transportation, housing and manufacturing industries.

New Energies is helping us to prepare the energy future by developing our expertise in two core renewable energies, solar and biomass, with operations ranging from R&D to marketing our solutions.

REFINING & CHEMICALS SEGMENTRefining & Chemicals is a major production hub, with expertise covering refining, petrochemicals and specialty chemicals.

Trading & Shipping sells our crude oil production, supplies our refineries with feedstock, charters the vessels required for these activities, and trades in different derivatives markets.

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130+

0504

NORTH & SOUTH AMERICA

ASIA-PACIFIC

15,968

56,759

670

438

35

106

3

9,839

58

1,011

9,606

4

536

Our Global FootprintTotal operates in more than 130 countries. Although our historic home, Europe, is still a major business focus, we are actively stepping up our presence in all growth markets.

Key Figures

2,299 kboe/d98,799 206 15,551OF OIL AND GAS PRODUCTION (kboe/d: thousands of barrels of oil equivalent per day)

EMPLOYEES On 12/31/2013 (consolidated scope)

TOTAL HOST COUNTRIES

SERVICE STATIONS (including the AS24 and TotalErg networks)

REFINING AND CHEMICAL SITES

14,964

619

1,269239

3,726

235

EUROPE & CIS

MIDDLE EAST

AFRICA

*Including Total service stations in Turkey.

770*

$28B IN ORGANIC CAPITAL EXPENDITURE


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While down slightly, our 2013 industrial and financial performance solidifies our position as a top-tier international oil company. Our diversified global positions and the new reserves we may uncover through bold exploration help secure our potential for growth in the future.

Quick Reference

REVENUE

ADJUSTED NET INCOME

REFINERY THROUGHPUT(including equity share)

OIL AND GAS PRODUCTION

2,299 kboe/day(thousands of barrels of oil equivalent per day)

* Based on market capitalization (in dollars) as of December 31, 2013

(thousands of barrels per day)

1 ,719 kb/day

NUMBER OF SERVICE STATIONS (including the AS24 network for trucking professionals and TotalErg in Italy)

15,551

€189.5Branked international oil company*

€10.7B$ 7.1 Ballocated to R&D between 2014 and 2018

RESEARCH & DEVELOPMENT

More than

3 millioncustomers stop by our retail outlets every day

5th-


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18

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Total is preparing the energy future by producing oil and gas resources that are ever more challenging to develop and by expediting the growth

of renewable energies. From Chile to Russia and France, we have laid the groundwork for meeting needs through a balanced energy mix. Here are nine projects

and products that show how we’re doing it.

YAMAL LNGThe Gas That Came in from the Cold

SUNPOWERXXL Power Plants

PEUGEOT 208HYBRID FEFun and Efficient

HUTCHINSONLightweight Hoses

MARKETINGA New Look for Our Service Stations

AWANGO BY TOTALEnergy for All

SATORPCloser to Growth Markets

9 PROJECTS & PRODUCTSFOR THE

Future

With nearly 99,000 employees in over 130 countries, Total deploys wide-ranging human resources policies designed to attract, reward and retain talent.

5.2WOMEN IN THE WORKFORCETRAINING

days of training per employee per year on average(source: Worldwide Human Resources Survey)

11,000Close to

WORKFORCE

28,527managers

70,272 other

31% of employees

Women make up:

98,799employees

of which

Our People

6,964CONTRIBUTION TO LOCAL EMPLOYMENT

jobs planned, created or saved in the last three years thanks to Total Développement Régional (TDR). TDR supports small businesses in France and worldwide, with the fundamental goal of saving or creating sustainable jobs.

RECRUITMENT

PORTFOLIO

BIOFUELBiojet Maiden Flight

BOSTIKHigh-Performance Adhesives

30.5% in Latin America

26.7% in Asia

25.1% in Europe

90% of hires outside France

new hires under permanent contracts,of which

24% of managers

17% of senior executives

36% of new hires under permanent contracts

130+ nationalities represented in the workforce

Nearly 67% of the workforce is non-French

OVERVIEW ALL ABOUT TOTAL

RÉSU

MÉ

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The Gas That Came in From the Cold

PORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE

25%NATURAL GAS’ EXPECTED SHARE OF THE ENERGY MIX IN 2035

20%LNG’S SHARE OF OUR TOTAL PRODUCTION IN 2013

In 2013, we launched Yamal LNG, one of the world’s biggest natural gas liquefaction projects. Extreme conditions make this large-scale project located above the Arctic Circle in Russia a daunting technological challenge. Yamal LNG will come on stream in 2017 and will have a production capacity of 16.5 million metric tons of liquefied natural gas a year. Like the Ichthys project in Australia, Yamal LNG will help meet growing energy demand, especially for natural gas.

YAMAL LNG RUSSIA

TOTAL AT A GLANCE 2013

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XXL Solar Power Plants

Because solar will partner with oil and natural gas to supply tomorrow’s energy, we are focusing on ambitious photovoltaic solar projects today. After starting work on Solar Star in California, we took another step forward in 2013. Together with our affiliate SunPower, a global solar leader and maker of the world’s most efficient panels, we were chosen to build and operate several solar power plants around the world, in Japan, South Africa and Chile. The latter will be the largest merchant solar power plant ever built, with a capacity of 70 MWp.

SUNPOWER WORLD

21.5%

255,000

Solar Star, California

IS THE AVERAGE CONVERSION EFFICIENCY OF SUNPOWER PANELS, VERSUS A MARKET AVERAGE OF 17%

IS THE NUMBER OF CALIFORNIA HOMES THAT WILL BE POWERED BY SOLAR STAR

THE WORLD’S BIGGEST SOLAR POWER PLANT UNDER CONSTRUCTION

PORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 2013

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Closer to Growth Markets

The technologically cutting-edge Jubail refining and petrochemical complex, built by SATORP, a Total-Saudi Aramco joint venture, started to come on stream in 2013. With a refining capacity of 400,000 barrels per day, or 20 million tons per year, it is one of the biggest facilities of its kind in the world. The complex’s location in Saudi Arabia allows it to capitalize on local crude oil resources and fast-growing markets in Asia and the Middle East. SATORP created a training center to locally recruit the operators who helped commission the plant. Some 400 young Saudis have benefited from the skills taught there.

SATORP SAUDI ARABIA

700 20,000 +kilometers

A SURFACE AREA EQUAL TO

FOOTBALL FIELDS

OF PIPELINES, ENOUGH TO GO HALFWAY AROUND THE WORLD


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Energy for All 500,000AWANGO BY TOTAL LAMPS SOLD AT END-JANUARY 2014

2.5 MILLIONPEOPLE ARE BENEFITING FROM AWANGO BY TOTAL SOLAR LAMPS AND KITS

The Awango by Total line aims to make energy available to all. The concept involves offering low-income households in developing countries a line of solar lamps and kits that are innovative, efficient and affordable, in particular through our service station network. And for people living in the most remote locations, we have also trained young local resellers to sell the lamps. It is a successful program: Awango by Total was marketed in 14 countries in Africa, Asia and the Caribbean in 2013.

AWANGO BY TOTAL WORLD


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To create an increasingly enjoyable as well as environmentally friendly customer experience, we are redesigning our service stations. Today, the new concept has been rolled out at more than 1,000 retail outlets worldwide. For example, the new stations blend more seamlessly into their surroundings, use energy-efficient lighting, incorporate recycled or recyclable materials, conserve water and offer customers fuel-saving tips. In Africa and the Middle East, where we’re expanding sharply, around 400 stations already feature the new design.

MARKETING WORLD A New Look for Our Service Stations


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Fun & Efficient

46 GRAMSOF CARBON EMISSIONS PER KILOMETER FOR THE PEUGEOT 208 HYBRID FE, OR ONLY HALF AS MUCH AS THE MOST FUEL-EFFICIENT GASOLINE ENGINES

Unveiled at the Frankfurt Motor Show, the Peugeot 208 HYbrid FE (Fuel Economy) made it look easy. The Peugeot- and Total-designed prototype distills the latest technologies. Materials developed by Total substantially reduced the car’s weight, while fluids like Fuel Economy lubricants reduce friction and therefore gasoline consumption. The Peugeot 208 Hybrid FE uses just 1.9 liters of gasoline per 100 kilometers (UTAC results) while delivering sporty performance, accelerating from 0 to 100 kilometers an hour in 8 seconds flat!

PEUGEOT 208 HYBRID FE WORLD

Biojet Maiden Flight

An airplane arriving from Toulouse touched down at the Paris Air Show on June 20, 2013. Although it looked like any other plane, it wasn’t quite, having just flown a test flight with Total-Amyris biojet A-1 fuel, made from plant sugars and used in Europe for the first time. With our biotechnology partner, Amyris, we demonstrated that fuels made from biomass were ready to make the leap from lab to high-volume production. Certification of our biojet for commercial flights is expected in mid-2014.

3MAJOR PLAYERS IN THE AVIATION SECTOR — AIRBUS, AIR FRANCE AND SAFRAN — PARTICIPATED IN THIS EUROPEAN FIRST ALONGSIDE TOTAL, AS PART OF THE FRENCH INITIATIVE “JOINING OUR ENERGIES”

BIOFUEL FRANCE


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Lightweight HosesYou’ve never heard of it, but it may allow you to cut back on the amount of fuel you use. “It” is an air conditioning hose made of Gygaprene®, a thermoplastic material developed by Hutchinson, a Total affiliate. Much lighter than standard hoses, it trims weight from vehicles, curtailing fuel consumption and carbon emissions, a plus for both users and the environment. More and more automakers are adopting this solution, a global first that also confirms Hutchinson’s position as a major innovator for this market. We’ll keep you posted!

SPECIALTY CHEMICALS HUTCHINSON

High-Performance AdhesivesBostik’s smart adhesives are found everywhere in daily life, used in construction and industry and by do-it-yourselfers.Our affiliate designs innovative solutions for just about any application. For the rail industry and other mass transit vehicles, Bostik’s high-strength elastic adhesives offer outstanding resistance to fire and heat, delivering enhanced safety and outperforming even the most stringent international standards and requirements. When used in place of screws, nuts and bolts, they also make vehicles lighter, for improved fuel efficiency.

q FLAME-RETARDANT AND HEAT-RESISTANT q SOLVENT- AND VOC-FREE

SPECIALTY CHEMICALS BOSTIK

30% LIGHTER THAN STANDARD SOLUTIONS

100% THE THERMOPLASTIC TUBE IS FULLY RECYCLABLE

PORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE

AIR CONDITIONING HOSES MADE OF GYGAPRENE® ARE


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PUBLICATIONS

More than 34,000 copies of last year’s publication were printed. Using recycled paper reduced our environmental impact. The savings* were:

3,279 kilograms of waste paper

441 kilograms of carbon dioxide, equivalent to:

4,406 kilometers driven by an average European car

90,957 liters of water

8,382 kWh of energy

5,330 kilograms of wood

*Source: Arjowiggins Graphic’s environmental calculator. The carbon footprint was assessed by FactorX using the Bilan Carbone® method developed by the French Environment and Energy Management Agency (ADEME). Calculations are based on a comparison between the recycled paper used and a virgin fiber paper corresponding to the latest European BREF data available for virgin fiber paper. The results are based on technical data and subject to modification.

> Printed with vegetable ink on Cocoon Silk paper, produced from recycled FSC-certified pulp, reducing pressure on the world’s forests. The Ecolabel-certified paper was produced in an ISO 14001- and FSC-certified paper mill. The printer is certified as complying with Imprim’Vert®, the French printing industry’s environmental initiative. FSC no. C006774. The time-to-market printing concept adopted means that only copies actually distributed are printed, meaning we do not have to discard unused copies at end-of-life.

> With EcoFolio, Total is encouraging paper recycling. Sort your trash, protect the environment. www.ecofolio.fr

Check Out Our Other Publications

FORM 20-F 2013

REGISTRATION DOCUMENT2013

CSR REPORT 2013

FACTBOOK 2013

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Corporate CommunicationsTotal S.A.Headquarters:2 place Jean Millier, La Défense 692400 Courbevoie, FranceTel.: +33 (0)1 47 44 45 46Share capital: €5,944,195,400Registered in Nanterre: RCS 542 051 180www.total.com Ill

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