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RISK REGISTER

1 Quoting Medium Medium 7/1/13 Sales Manager Medium LowQuoting realistic process times and delivery dates. Follow up RFQ customers with vendors

Unclear or Ambiguous Requirements are resolved.

Review the Ris Register!

2 "rder #ntry

$opy and paste incorrect in%ormation

Medium Medium 7/1/13 Sales Manager Medium Low

Failure to utili&e note section o% Syteline %or all to see

Review all part num'ers put in %rom engineering

(nclear or )m'iguous Re*uirements are resolved.$hec +ill o% Material and mae sure it matches *uote.

)ccepting *uote prices a%ter *uote e,piration dateRevalidate e,isting Quote.

-ata entry error $hec order a%ter completion %or accuracy

ecessaey in%ormation is availa'le technical data0speci%ications and standards0 and drawings.

oor e,ternalcommunication0Less e%%ective

*uoting process0"verlooing a

customerre*uirement

ull0 print and read all applica'le customerspeci%ications

$ustomer Re*uirements are understood and $an 'emet %or product acceptance0 %or delivery e,pections0and %or post2delivery e,pectations.

-etermine any am'iguous re*uirements0 orre*uirement implied 'ut not stated and sign the$ustomer Speci%ication Review %orm.

Related Standards have 'een reviewed and can 'emet Statutory 2 Re'gulatory 2 Quality 2 othernecessary and applica'le standards

-etermine the time%rame that *uotes will remain on the

ta'le.

Failure to Check Visual Compliance Screening andprinting confirmation

Mae sure that pricing is consistent %rom one *uote to

the ne,t

All salesmen must use price list that is on the sales

drive and maintained by management

Methods of commnication !ith the cstomerare defined re"ated to prodct information#in$iries# feed%ack# concerns and comp"aints

otential ris o% inporting or e,porting to companies orparties on watch lists.

ot reviewing or discussing ris associated with the

part or processes

oor internalcommunication0ossi'le rewor0$ustomer claims

Review $ustomer re*uirements or 45 and noteSyteline. #nsure that internal 'o, is checed in notessection.

Reviewing all customer speci%ications and maing

sure that it matches the e*uipment that was *uoted.

Sales department implemented the new customer specreview %orm that has to 'e signed 'e%ore processing the

purchase order/

)ll Salesmen will review the +ill o% Material o% everyassem'ly num'er put in %rom engineering.

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& $ontract Review

4ncomplete review o% re*uirements

Medium Medium 7/1/13 Sales Manager

(se supplemental contract review %orm.

Medium Low

Salespersons lac o% participation

Manager or department representative at each meeting

'

Medium Medium 7/1/13 Medium Low

Failure to identi%y and react to trends.

egative perception and interaction with customers.

( #ngineering

Releasing a drawing/speci%ication with error6s

Medium Medium 7/1/13

Multiple levels o% review0 approval and release

Medium Low

$heclist o% other associated areas o% concern on #

4nconsistence %rom drawing to +"MReview +ill o% Materials prior to release.

Repeated lie issues with drawings or speci%icationser%orm departmental e2$))8s to %i, issues

Missedre*uirements0oor internal

communication0Returned product0-elivery -elay0Reputation0Failure to %ollow

companyprocedures

Salesperson %or order should participate in the review.+e %samilsar with how to complete S$R %orm.

ot reviewing or discussing ris associated with thepart or processes involved.

Review the Ris Register. $hange the %orm %or 4nitialreview o% order and the Supplemental $ontract Review%or to add this responsi'ility %or each review.

articipation o% supplemental contract review i% theorder or scope o% the order changes.

)ll orders will have a second review i% the order getsrevised in any %orm

Feasi'ility has 'een determined 2 capa'ility0e*uipment0 %loor space0 ade*uate resources andsilled personnel.

-ocuments should 'e %illed out at the time o% thereview.

$ustomer Service0 erceptionand Feed'ac

Lac o% documented review %or root cause andcorrective actions

Lac o% $ustomer$on%idence0 Fewernew "pportunities0

$ompany

Reputation

(pperManagement

#nsure regularly scheduled customer %eed'acmeetings are held.

$orrective )ction System in lace to 4n%orm (pperManagement and determine $orrective action.

$ustomer perceives a lac o% importance in meetingtheir re*uirements

Salesperson interaction throughout the 9o'0 and

customer service a%terwards

$all to see i% customer is happy with their latest receipto% product.

Manu%acture toincorrect revision.

4n correctionrevision sent to

supplier0 incorrect+ill o% Materials

-irector o%#ngineering

Failure to cover all associated documents and worsin process0 when a revision is made.

Failure to stay a'reast o% industry standards0regulatory and statutory re*uirements and productspeci%ications.

)'ility to 'e alerted o% changes to industrystandards/speci%ications

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) urchasing :igh Medium 7/1/13

5o 'e reviewed %or completeness prior to issue

Medium Low

Follow up o% urchase "rder

Su'contracting %or "utside processes

)vaila'ility o% Raw materials or long lead times.

* lanning

(se o% a ;eneric Router

Medium Low 7/1/13 Medium Low

Failure to include accurate and detailed in%ormation

4nconsistence %rom drawing to 45

roduction or 4nspection $ontrol lan is incomplete.

4nspections as re*uired 'y process

+ Receiving

$ondition o% the container/pacaging/sta'ili&ation

Medium Low 7/1/13

er%orm visual inspection 'e%ore signing

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)ll accompanying paperwor$hec %or completeness and certi%ications as re*uired

9 4nspection

itness Reports in writing

ot writing $R8s as needed.

-on8t leave the site until a copy is made availa'le

)4 %lange dimensions

ot reviewing previous %indings

ull history o% $R8s on that product @

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1, ro9ect Management Medium Medium A7/A1/13 Sales Manager

Monitor and control change as it happens

Medium Low

Sending out MR+8s with wrong in%o

ot 'eing %amiliar with the product 5raining

Monitor and control change as it happens

(ne,pected delays or crisis that arise

11 rocessing

>rong parts/wrong *uantity/parts le%t out

Medium Medium 7/1/13

rocess one order at a time

Medium Low

Failed -# testingReport issues as soon as they are reali&ed.

Fail to meet customer re*uirementsSecondary inspections

:aving >rong 5race num'ers documentedFinal 4nspection

$ustomer Returns with not RM)

ot enclosing all pertinent and re*uired paperwor

12 :andling and acaging

ot meeting customer pacaging re*uirements

Medium Low 7/1/13

5rain in good pacaging practices

Low Low

$hance o% handling or causing damage to product

Follow indoor spee restrictions.

ot having anything in writing %rom customerBsaying it is oB

:ave regular meetings to communicate how things aregoing on each pro9ect.

o procedures or control method on what is re*uiredon MR+8s

-elays in material0 manu%acturing0 testing0 long leadtimes and due date changes.

:ave regular meetings to communicate how things aregoing on each pro9ect.

ot reviewing or discussing ris associated with thepart or processes

$ommunicate with customer 'oth good and 'ad. :avea plan o% action when communicating the 'ad. 4% not0as %or their assistance.

4ssues duringrocessing0

assem'ly/ testing /coating /and

painting . $ompanyLia'ility -elayed

delivery

Manu%acturing0Q)/Q$0

;alling0 poor assem'ly0 neglected proper inspection0painting and coating issues.

Follow instructions as laid out in tech manual orassem'ly drawing

$hec with Service and Sales to see i% customermentioned returning an item.

-amaged arts0Rewor0 Scrap

>arehouseManager

(se good material handling practices0 strong palletsand clean protection.

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+loc parts on pallet

(tili&e su'2see pallets as re*uired.

1& Manfactring

+ad/'roen tooling/ programs/ set2up/measurement

Medium Medium 7/1/13

Rewor o% parts$all %or %irst article Medium Low

Scrapped arts-o not waste machine time on a 'ad part.

ot signing operations 'e%ore moving to ne,t step

Machines going downCeep a Bcritical parts inventoryB and complete M$S

5alentMultiple layers o% talent/cross training

>ormanship issues

1' Shipping Low Low A7/A1/13

-ou'le chec each item against the pic list

Low Low

ot enclosing all paperwor

4nvoiced not shipped5each to protect the company ? customer property

$hance o% missing customer shipping re*uirements

ulling wrong parts-ou'le chec each item against the pic list

arts in wrong locastion;ood inventory practices

#,pired Stoc ersonnel training on pulling inventory

-amage tomaterial / part

)dditionalMaterial0

Rescheduling0Rewor0 Scrap0Returns %romcustomers04ncomplete

documentation andrecords

Manu%acturingManager

Spend time up %ront to set up properly0 dou'le chec%or correct tooling0 measure wor as you go.

4ncorrect or poor place placement o% la'eling orstamping o% parts/product

)de*uate 9o' training on protecting the company andcustomer property.

5ae pride in your wor0 sills0 and reputation amongst

peers.

ot veri%ying right part num'er0 right address0 rightmethod o% shipment

Sending to wrongcustomer %acility0

Longer staging wait%or instructions0

$ustomer claims0-elay or penalty o%

payment

>arehouseManager

Sending wrongparts/*uantities0 >arehouse

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4ncorrect la'eling#,terminate on seasonal insects and spiders

Spiders

4ncorrect cycle count

1)

4FR)S5R($5(R#

(ne,pected 'readown o% manu%acturing e*uipment

Low Low 7/1/13

Maintain e%%ective maintenance program

Low Low

Loss o% machine programs

aint 'ooth going down(tili&e =nd paint 'ooth

etwor going down:ave a copy o% $$ programs stored locally

)ir $ompressor doing down(tili&e 'ac up air compressor

Security

:ave 'ac up e*uipment

Loss o% data 6server 'readown

Store data as 'ac up in a outside location.

1* >"RC #

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1+

RetirementLow Low 7/1/13 Low Low

-rug (seRandom -rug 5esting

otice ;iven-ecreased Management o% #mployee :ours

19 S/PP45 3.0I

Late delivery

Medium Medium 7/1/13

Follow urchase order to identi%y potential delay

Medium Low

Missing $erti%ication3a""6 Inform 7endor 6 Then !ait for corrected docs

5otal re9ectionsReview delivery per%ormance ? noti%y

Material Returns

Failure to review Ris RegisterReview the Ris Register

2,

83/MET0TI

4ncomplete

>rong trace @8s provided

4nade*uate certi%ication documents %or data pacs

cross train in Q) or 'ring in additional persons to train

Sending out MR+8s with wrong in%oReview0 Review prior to sending

%ailure to print and review all re*uired speci%ications

)ssign responsi'ility

processing

Manager

Shortages0 otmeeting customer

ship date

Materials andQ)/Q$

ManagersReview total re9ections ? initiate corrective actionwhere re*uired

Main Supplier cannot or does not have the material

on hand as needed.

$ontact =nd and 3rd suppliers to see i% they have the

material needed on hand.

5rainning on how and importance o% accuracy indocumenting the num'ers

$all the

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21

(n2opened emailsSchedule time to review email.

ETER04 3MM/I30TI

Missed calls or unreturned calls.Schedule time to review messages le%t on phones.

;oing to customers8 in%ormation sites)ssign Responsi'ility and Schedule

22 ITER04 3MM/I30TI

(n2opened emails Schedule time %or emails

2&S0:ET5 Emp"oyee;s taking short cts In