Top IT Issues in Higher Education
Transcript of Top IT Issues in Higher Education
Top IT Issues in Higher Top IT Issues in Higher EducationEducation
Results from the 2008 EDUCAUSE
Current Issues Survey
Findings in This PresentationFindings in This Presentation
2008 Survey Results and Comparison with 2007
Top-Five Trends 2003–2008
2008 Survey Results—Demographic Detail
Survey MeasuresSurvey Measures
Which issues: are most important to resolve for
institutions’ strategic success? have potential to become much more
significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial
resources?
Survey Choices* Survey Choices* Administrative/ERP/information
systems Advanced networking Assessment/benchmarking Change management Collaboration/partnerships/building
relationships Commercial/external online services Communications/public relations for
IT (new item in 2008) Compliance and policy development Course/learning management
systems Data administration Digital library/digital content Digital records management Disaster recovery/business
continuity E-learning/distributed teaching and
learning (incorporated “e-portfolio development and management” in 2008)
Electronic classrooms/technologybuildings/commons facilities
Emerging technologies
Faculty development, support, and training
Funding IT Governance, organizational
management, and leadership Identity/access management Infrastructure Intellectual property and copyright
management Outsourcing/insourcing/cosourcing Portals Research support Security Staffing/HR management/training Strategic planning Student computing Support services/service delivery
models (incorporated “end-to-end service assurance” in 2008)
Web systems and services Other
*For an expanded list of the 2008 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2008IssuesResources>.
2008 Survey Results and2008 Survey Results andComparison with 2007Comparison with 2007
Survey response rate:32 percent (598) of 1,845 institutions
Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success
1. Security 2. Administrative/ERP/information systems3. Funding IT 4. Infrastructure 5. Identity/access management6. Disaster recovery/business continuity 7. Governance, organization, and leadership 8. Change management9. E-learning/distributed teaching and
learning10. Staffing/HR management/training
Potential to Become More Potential to Become More SignificantSignificant
1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Compliance and policy development8. Assessment/benchmarking9. Governance, organization, and
leadership for IT10.Change management
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
1. Funding IT2. Governance, organization, and leadership for IT3. Administrative/ERP /information systems4. Strategic planning5. Change management6. Infrastructure7. Staffing/HR management/training8. Security9. Collaboration/partnerships/building
relationships10.Communications/public relations for IT
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings5. Course/learning management systems6. Web systems and services7. Support services/service delivery models8. E-learning/distributed teaching and learning9. Staffing/HR management/training10.Data administration
Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success
1. Funding IT 2. Security3. Administrative/ERP/
informationsystems
4. Identity/access management 5. Disaster recovery/business
continuity6. Faculty development,
support, and training 7. Infrastructure 8. Strategic planning 9. Course/learning
management systems10. Governance, organization,
andleadership
2007 20081. Security2. Administrative/ERP/
information systems3. Funding IT4. Infrastructure5. Identity/access
management6. Disaster recovery/business
continuity7. Governance, organization,
and leadership8. Change management9. E-learning/distributed
teaching and learning10. Staffing/HR
management/training
Potential to Become More Potential to Become More SignificantSignificant
1. Security
2. Identity/access management
3. Funding IT
4. Disaster recovery/business continuity
5. Administrative/ERP/information systems Portals
6. Faculty development, support, and training
7. Course/learning management systems
8. Infrastructure
9. Portals
10.Web systems and services
1. Identity/access management
2. Security3. Funding IT4. Disaster
recovery/business continuity
5. Administrative/ERP/information systems
6. Infrastructure7. Compliance and policy
development8. Assessment/
benchmarking9. Governance,
organization, and leadership
10. Change management
2007 2008
Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders
1. Funding IT2. Administrative/ERP/information
systems 3. Strategic planning4. Governance, organization, and
leadership 5. Security6. Staffing/HR management/
training7. Infrastructure8. Disaster recovery/business
continuity 9. Identity/access management
10. Electronic classrooms/technology buildings/commons facilities; Support services/service delivery models (tie)
1. Funding IT2. Governance, organization, and
leadership3. Administrative/ERP/
information systems4. Strategic planning5. Change management;
Infrastructure (tie) 6. Staffing/HR
management/training7. Security8. Collaboration/partnerships/
building relationships9. Communications/public
relations for IT10. Compliance and policy
development
2007 2008
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources1. Administrative/ERP/
information systems2. Infrastructure3. Electronic
classrooms/technology buildings models
4. Security 5. Course/learning
management systems6. Support services/service
delivery models7. Staffing/HR management/
training 8. Web systems and services9. Student computing10. E-learning/distributed
teaching and learning
1. Administrative/ERP/information Systems
2. Infrastructure3. Security4. Electronic
classrooms/technology buildings/commons facilities
5. Course/learning management systems
6. Web systems and services7. Support services/service
delivery models8. E-learning/distributed
teaching and learning9. Staffing/HR
management/training10. Data administration
2007 2008
Top-Five TrendsTop-Five Trends2003–2008 2003–2008
Survey Measures RecapSurvey Measures Recap
Which issues: are most important to resolve for institutions’
strategic success? have potential to become more significant in the
coming year? do senior IT leaders spend the most time on? require the most human and/or financial
resources?
In the following charts, an issue's placement on the vertical line indicates its relative importance to IT
leaders.
Q1Q1
Year
Critical to Resolve for Institution’s Strategic SuccessR
elat
ive
Impo
rtan
ce o
f Iss
ue
20062005
Funding IT
Security& Identity Mgmt
Admin/ERP Systems
Strategic Planning
Infrastructure Mgmt
2003
Funding IT
Admin/ERP Systems
Infrastructure Mgmt
Faculty Dev,Support & Training
Security & Identity Mgmt
2004
Funding IT
Admin/ERP Systems
Security & Identity Mgmt
Strategic Planning
Faculty Dev,Support & Training
Funding IT
Security& Identity Mgmt
Admin/ERP Systems
Faculty Dev,Support & Training
Disaster Recovery
2007
Funding IT
Security
Admin/ERP Systems
Disaster Recovery
Identity/Access Mgmt
2008
Admin/ERP Systems
Funding IT
Security
Infrastructure
Identity/Access Mgmt
Q2Q2
Year
Potential to Become Much More Significant in the Coming YearR
elat
ive
Impo
rtan
ce o
f Iss
ue
2005
Strategic Planning
Enterprise-level Portals
Admin/ERP Systems
Funding IT
Security & Identity Mgmt
2004
Enterprise-level PortalsStrategic Planning
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2003
Faculty Dev, Support & Training
Enterprise-level Portals
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2006
Security & Identity Mgmt
Funding IT
Disaster Recovery
Admin/ERP Systems
Enterprise-level Portals
2007
Funding IT
Security
Admin/ERP Systems
Disaster Recovery
Identity/Access Mgmt
2008
Funding IT
Security
Admin/ERP Systems
Disaster Recovery
Identity/Access Mgmt
Q3Q3CIO Spending Most Time AddressingR
elat
ive
Impo
rtan
ce o
f Iss
ue
Year2005
Governance,Organization & Leadership
Infrastructure Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
Governance,Organization & Leadership
2004
Infrastructure Mgmt
Admin/ERP SystemsStrategic Planning
Funding IT
2003
Infrastructure Mgmt
Security & Identity Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
2006
Funding IT
Admin/ERP Systems
Strategic Planning
Governance,Organization & Leadership
Security & Identity Mgmt
2007
Funding IT
Security
Admin/ERP Systems
Governance,Organization & Leadership
Strategic Planning
2008
Governance,Organization & Leadership
Infrastructure Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
Change Mgmt
Q4Q4
Course / Learning Mgmt
Rel
ativ
e Im
port
ance
of I
ssue
Spending Most Human and/or Financial Resources
Admin/ERP Systems
Electronic Classrooms
Year2003
E-learningEnvironments
Support Services
Web Systems & Services
Infrastructure Mgmt
Admin/ERP Systems
2004
E-learningEnvironments
Support Services
Security &Identity Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2005
Support ServicesStudent Computing
E-learningEnvironments
Security &Identity Mgmt
Admin/ERP Systems
Infrastructure Mgmt
2006
E-learningEnvironments
Security &Identity Mgmt
Support Services
Infrastructure Mgmt
Admin/ERP Systems
Course / Learning Mgmt
2007
Security
Admin/ERP Systems
Electronic Classrooms
Infrastructure Mgmt
2008
Security
Infrastructure Mgmt
2008 Survey Results 2008 Survey Results
Demographic Detail
Demographic Groups IncludedDemographic Groups Included
Governance– Public – Private
Carnegie classification– Doctoral/research: doctoral/research universities
intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +
master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +
baccalaureate colleges–general + baccalaureate/associate’s colleges
– Associate’s colleges: community and other two-year colleges
– International: non-U.S. institutions Enrollment size
– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)
Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic
Success Success
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small
InstitutionsInstitutions1. Infrastructure2. Administrative/ERP/information systems3. Funding IT4. Security5. Disaster recovery/business continuity6. Identity/access management7. Course/learning management systems8. Faculty development, support, and training9. Strategic planning10.Change management
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium
InstitutionsInstitutions1. Security2. Funding IT3. Infrastructure4. Administrative/ERP/information systems5. Identity/access management6. Disaster recovery/business continuity7. Staffing/HR management/training8. Change management9. Governance, organization, and leadership
for IT10.E-learning/distributed teaching and learning
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-
Large InstitutionsLarge Institutions1. Identity/access management2. Administrative/ERP/information systems3. Security4. Infrastructure5. Funding IT6. Governance, organization, and leadership
for IT7. Change management8. E-learning/distributed teaching and learning9. Emerging technologies10.Strategic planning
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large
InstitutionsInstitutions1. Administrative/ERP/information systems2. Funding IT3. Identity/access management4. Research support5. Security6. Infrastructure7. Disaster recovery/business continuity;
Governance, organization, and leadership for IT (tie)
8. Data administration9. Collaboration/partnerships/building relationships10. E-learning/distributed teaching and learning;
Staffing/HR management/training (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private
InstitutionsInstitutions1. Security2. Administrative/ERP/information systems;
Funding IT (tie)3. Infrastructure4. Identity/access management5. Disaster recovery/business continuity6. Change management7. Governance, organization, and leadership
for IT8. E-learning/distributed teaching and
learning; Faculty development, support, and training; Web systems and services (tie)
9. Staffing/HR management/training; Strategic planning (tie)
10.Compliance and policy development
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public
InstitutionsInstitutions1. Security2. Infrastructure3. Administrative/ERP/information systems4. Funding IT5. Identity/access management6. Governance, organization, and leadership for IT7. Disaster recovery/business continuity8. Change management; E-learning/distributed
teaching and learning (tie)9. Staffing/HR management/training10.Strategic planning
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s
InstitutionsInstitutions1. Infrastructure2. Security3. Administrative/ERP/information systems4. Funding IT5. Identity/access management6. Course/learning management systems7. Staffing/HR management/training8. Change management; Disaster recovery/
business continuity (tie)9. Compliance and policy development;
E-learning/distributed teaching and learning; Portals (tie)
10.Assessment/benchmarking; Emerging technologies; Governance, organization, and leadership for IT; Strategic planning; Web systems and services (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
Baccalaureate InstitutionsBaccalaureate Institutions1. Security2. Infrastructure3. Funding IT4. Administrative/ERP/information systems5. Disaster recovery/business continuity6. Identity/access management7. Faculty development, support, and training; Staffing/
HR management/training (tie)8. Change management; Course/learning management
systems (tie)9. Compliance and policy development10.Governance, organization, and leadership for IT;
Strategic planning (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s
InstitutionsInstitutions1. Funding IT2. Security3. Administrative/ERP/information systems4. Infrastructure5. Identity/access management6. E-learning/distributed teaching and learning7. Disaster recovery/business continuity8. Governance, organization, and leadership
for IT9. Change management10.Strategic planning; Web systems and
services (tie)
Critical for Institutions’ Critical for Institutions’ Strategic Strategic
SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Security
2. Administrative/ERP/information systems3. Funding IT4. Identity/access management5. Infrastructure6. Research support7. Governance, organization, and leadership for
IT8. Disaster recovery/business continuity9. Collaboration/partnerships/building
relationships10.Compliance and policy development; Data
administration (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Other —Other
Carnegie InstitutionsCarnegie Institutions1. Administrative/ERP/information systems2. Security3. Funding IT4. Infrastructure5. Identity/access management6. Disaster recovery/business continuity7. Governance, organization, and leadership for IT;
Staffing/HR management/training (tie)
8. Change management9. Strategic planning10. Compliance and policy development; Data
administration; E-learning/distributed teaching and learning (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
International InstitutionsInternational Institutions1. Identity/access management2. Administrative/ERP/information systems; Governance,
organization, and leadership for IT (tie)3. Funding IT4. Infrastructure5. Change management6. E-learning/distributed teaching and learning7. Data administration; Disaster recovery/business
continuity; Portals; Research support; Strategic planning (tie)
8. Security9. Assessment/benchmarking10. Collaboration/partnerships/building relationships;
Course/learning management systems; Staffing/HR management/training; Support services/service delivery models; Web systems and services (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—U.S. —U.S.
InstitutionsInstitutions1. Security2. Administrative/ERP/information systems3. Funding IT4. Infrastructure5. Identity/access management6. Disaster recovery/business continuity7. Governance, organization, and leadership for
IT8. Change management9. Staffing/HR management/training10.E-learning/distributed teaching and learning
Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant
Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions
1. Security2. Funding IT3. Identity/access management4. Compliance and policy development; Disaster
recovery/business continuity (tie)
5. Administrative/ERP/information systems6. Infrastructure7. Web systems and services8. E-learning/distributed teaching and learning;
Portals (tie)9. Assessment/benchmarking; Strategic planning
(tie)10.Change management
Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium
InstitutionsInstitutions1. Security2. Identity/access management3. Funding IT4. Disaster recovery/business continuity5. Infrastructure6. Assessment/benchmarking7. Administrative/ERP/information systems; Staffing/
HR management/training (tie)8. Change management; Compliance and policy
development (tie)9. Web systems and services10. E-learning/distributed teaching and learning;
Emerging technologies (tie)
Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large
InstitutionsInstitutions1. Identity/access management2. Security3. Disaster recovery/business continuity; Funding IT (tie)4. Data administration5. Compliance and policy development6. Governance, organization, and leadership for IT;
Research support (tie)7. Emerging technologies8. Administrative/ERP/information systems; Infrastructure
(tie)9. Course/learning management systems; Web systems and
services (tie)10.Assessment/benchmarking; Digital records management
(tie)
Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions
1. Identity/access management2. Administrative/ERP/information systems3. Assessment/benchmarking; Research support (tie)4. Governance, organization, and leadership for IT5. Data administration; Funding IT (tie)6. Disaster recovery/business continuity; Security (tie)7. Infrastructure; Staffing/HR management/training
(tie)8. Change management9. Digital records management;
Outsourcing/insourcing/cosourcing; Support services/service delivery models (tie)
10.Compliance and policy development
Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security2. Funding IT3. Identity/access management4. Disaster recovery/business continuity5. Compliance and policy development6. Infrastructure7. Assessment/benchmarking8. Web systems and services9. Administrative/ERP/information systems10.Change management; E-learning/distributed
teaching and learning; Strategic planning (tie)
Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions
1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Governance, organization, and leadership for IT8. Compliance and policy development9. Assessment/benchmarking; Change
management (tie)10.Staffing/HR management/training
Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s
InstitutionsInstitutions1. Security2. Funding IT; Identity/access management
(tie)3. Administrative/ERP/information systems4. Compliance and policy development5. Infrastructure6. Portals; Staffing/HR management/training;
Web systems and services (tie)7. Disaster recovery/business continuity;
E-learning/distributed teaching and learning; Emerging technologies (tie)
8. Change management; Course/learning management systems (tie)
9. Electronic classrooms/technology buildings10.Assessment/benchmarking
Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Security2. Disaster recovery/business continuity3. Funding IT4. Identity/access management5. Compliance and policy development6. Administrative/ERP/information systems;
Infrastructure (tie)7. Assessment/benchmarking8. Web systems and services9. Change management; E-learning/distributed
teaching and learning (tie)10.Staffing/HR management/training; Strategic
planning (tie)
Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s
InstitutionsInstitutions1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Assessment/benchmarking; Compliance and policy
development (tie)6. Infrastructure7. Change management8. Strategic planning9. Administrative/ERP/information systems;
Governance, organization, and leadership for IT (tie)
10. E-learning/distributed teaching and learning; Support services/service delivery models (tie)
Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research
InstitutionsInstitutions1. Identity/access management2. Research support3. Security4. Funding IT; Infrastructure (tie)5. Administrative/ERP/information systems6. Assessment/benchmarking7. Disaster recovery/business continuity8. Governance, organization, and leadership for
IT9. Data administration10.Compliance and policy development
Potential to Become More Potential to Become More SignificantSignificant—Other Carnegie —Other Carnegie
InstitutionsInstitutions1. Funding IT; Identity/access management (tie)2. Disaster recovery/business continuity; Security (tie)3. Change management4. Governance, organization, and leadership for IT5. Administrative/ERP/information systems6. E-learning/distributed teaching and learning7. Web systems and services8. Infrastructure; Research support (tie)9. Compliance and policy development;
Outsourcing/insourcing/cosourcing (tie)10.Data administration; Emerging technologies;
Staffing/HR management/training (tie)
Potential to Become More Potential to Become More SignificantSignificant—International —International
InstitutionsInstitutions1. Staffing/HR management/training2. Identity/access management3. Disaster recovery/business continuity4. Digital records management; Governance,
organization, and leadership for IT; Web systems and services (tie)
5. Research support6. Funding IT7. Emerging technologies; Security; Support services/
service delivery models (tie)8. Administrative/ERP/information systems; Change
management; Course/learning management systems (tie)
9. Assessment/benchmarking10.Data administration; E-learning/distributed teaching
and learning; Infrastructure (tie)
Potential to Become More Potential to Become More SignificantSignificant—U.S. Institutions—U.S. Institutions
1. Security2. Identity/access management3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Compliance and policy development8. Assessment/benchmarking9. Change management10.Governance, organization, and leadership for
IT
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Governance, organization, and leadership for IT4. Staffing/HR management/training5. Strategic planning6. Change management7. Infrastructure8. Security9. Communications/public relations for IT10.Collaboration/partnerships/building
relationships
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Governance, organization, and leadership for IT;
Staffing/HR management/training (tie)5. Infrastructure6. Strategic planning7. Security8. Collaboration/partnerships/building
relationships9. Disaster recovery/business continuity10.Compliance and policy development
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large
InstitutionsInstitutions1. Governance, organization, and leadership for IT2. Funding IT3. Collaboration/partnerships/building
relationships4. Infrastructure5. Administrative/ERP/information systems6. Change management7. Security; Strategic planning (tie)8. Compliance and policy development9. Staffing/HR management/training10.Communications/public relations for IT
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large
InstitutionsInstitutions1. Funding IT; Governance, organization, and
leadership for IT (tie)2. Administrative/ERP/information systems3. Strategic planning4. Collaboration/partnerships/building relationships;
Security (tie)5. Infrastructure6. Communications/public relations for IT7. Change management8. Staffing/HR management/training9. Compliance and policy development; Research
support (tie)10. Identity/access management
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Governance, organization, and leadership for
IT5. Strategic planning6. Infrastructure7. Staffing/HR management/training8. Security9. Communications/public relations for IT10.Disaster recovery/business continuity
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public
InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership
for IT3. Administrative/ERP/information systems4. Infrastructure5. Security6. Staffing/HR management/training;
Strategic planning (tie)7. Change management8. Collaboration/partnerships/building
relationships9. Communications/public relations for IT;
Compliance and policy development (tie)10.Identity/access management
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions
1. Funding IT2. Staffing/HR management/training3. Administrative/ERP/information systems4. Governance, organization, and leadership for
IT5. Change management6. Security; Strategic planning (tie)
7. Infrastructure8. Collaboration/partnerships/building
relationships9. Compliance and policy development;
Emerging technologies (tie)
10.Communications/public relations for IT
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Infrastructure; Staffing/HR management/training
(tie)5. Strategic planning6. Security7. Governance, organization, and leadership for IT8. Collaboration/partnerships/building relationships9. Communications/public relations for IT;
Disaster recovery/business continuity (tie)10.Compliance and policy development
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——
Master’s InstitutionsMaster’s Institutions1. Change management2. Administrative/ERP/information systems3. Funding IT4. Governance, organization, and leadership for IT5. Security6. Infrastructure7. Strategic planning8. Collaboration/partnerships/building relationships;
Communications/public relations for IT; Staffing/HR management/training (tie)
9. Compliance and policy development10.Disaster recovery/business continuity
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most
Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions
1. Funding IT2. Governance, organization, and leadership for
IT3. Administrative/ERP/information systems4. Security5. Strategic planning6. Infrastructure7. Collaboration/partnerships/building
relationships8. Communications/public relations for IT9. Compliance and policy development10.Research support; Staffing/HR
management/training (tie)
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most
Time OnTime On—Other Carnegie —Other Carnegie InstitutionsInstitutions
1. Administrative/ERP/information systems2. Governance, organization, and leadership for IT3. Funding IT4. Staffing/HR management/training5. Strategic planning6. Change management7. Collaboration/partnerships/building
relationships8. Compliance and policy development;
Infrastructure (tie)9. Security10.Communications/public relations for IT; E-
learning/distributed teaching and learning; Identity/access management (tie)
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International
InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership for IT3. Infrastructure; Strategic planning (tie)4. Administrative/ERP/information systems5. Staffing/HR management/training6. Support services/service delivery models7. Collaboration/partnerships/building
relationships8. Change management9. Identity/access management10.Assessment/benchmarking; Compliance and
policy development (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—U.S. —U.S.
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Governance, organization, and leadership for IT4. Change management5. Security6. Strategic planning7. Infrastructure8. Staffing/HR management/training9. Collaboration/partnerships/building
relationships10.Communications/public relations for IT
Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Small InstitutionsSmall Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings4. Security5. Student computing; Web systems and services
(tie)6. Course/learning management systems; Portals
(tie)7. Staffing/HR management/training8. Funding IT9. Faculty development, support, and training10.Support services/service delivery models
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Medium InstitutionsMedium Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings;
Security (tie)4. Web systems and services5. Support services/service delivery models6. Course/learning management systems7. Staffing/HR management/training8. E-learning/distributed teaching and learning9. Funding IT10. Identity/access management; Student
computing; Data administration (tie)
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Course/learning management systems4. Security5. Web systems and services6. E-learning/distributed teaching and learning7. Support services/service delivery models8. Data administration9. Electronic classrooms/technology buildings10.Identity/access management
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Large InstitutionsLarge Institutions1. Administrative/ERP information systems2. Infrastructure3. Security4. Course/learning management systems5. Electronic classrooms/technology buildings6. Advanced networking7. Identity/access management; Research support;
Support services/service delivery models (tie)8. Data administration9. E-learning/distributed teaching and learning10.Compliance and policy development
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Private InstitutionsPrivate Institutions1. Administrative/ERP/information systems2. Infrastructure3. Web systems and services4. Electronic classrooms/technology buildings5. Security6. Course/learning management systems7. Support services/service delivery models8. Data administration9. Staffing/HR management/training10.E-learning/distributed teaching and learning
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Public InstitutionsPublic Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems5. Electronic classrooms/technology buildings6. Support services/service delivery models7. E-learning/distributed teaching and learning8. Web systems and services9. Staffing/HR management/training10.Identity/access management
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/information systems2. Infrastructure3. Course/learning management systems4. Electronic classrooms/technology buildings5. Security6. Staffing/HR management/training7. Support services/service delivery models8. E-learning/distributed teaching and learning9. Portals10.Faculty development, support, and training
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Web systems and services4. Electronic classrooms/technology buildings5. Course/learning management systems6. Security7. Student computing8. Staffing/HR management/training; Support
services/service delivery models (tie)9. Portals10.Data administration; Funding IT (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings5. Web systems and services6. Course/learning management systems7. Support services/service delivery models8. Identity/access management Student
computing (tie)9. Funding IT10.Portals
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems5. Data administration; Identity/access
management (tie)6. Advanced networking; Electronic
classrooms/technology buildings (tie)7. E-learning/distributed teaching and learning8. Compliance and policy development; Support
services/service delivery models (tie)9. Research support10.Disaster recovery/business continuity; Web
systems and services (tie)
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Other Carnegie Other Carnegie
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings;
Staffing/HR management/training (tie)
5. E-learning/distributed teaching and learning6. Web systems and services7. Data administration; Support services/service
delivery models (tie)8. Identity/access management; Student
computing (tie)9. Advanced networking10.Portals
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International
InstitutionsInstitutions1. Infrastructure2. Administrative/ERP/information systems3. Support services/service delivery models4. E-learning/distributed teaching and learning5. Web systems and services6. Electronic classrooms/technology buildings7. Staffing/HR management/training8. Advanced networking; Identity/access
management (tie)9. Security10.Course/learning management systems;
Disaster recovery/business continuity; Research support; Student computing (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources—U.S. —U.S.
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems;
Electronic classrooms/technology buildings (tie)
5. Web systems and services6. Support services/service delivery models7. Staffing/HR management/training8. Data administration9. E-learning/distributed teaching and learning10.Identity/access management
Helpful ResourcesHelpful Resources
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
2008 Current Issues Survey—full results and analysis– connect.educause.edu/apps/eq/index.asp
Current Issues Resources—links to helpful online resources for this year’s top issues– www.educause.edu/2008IssuesResources
Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata
EDUCAUSE Connect—multimedia collection of online resources on all of higher education IT– educause.connect.edu
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
EDUCAUSE Center for Applied Research (ECAR)—high-quality research on top higher education IT issues– www.educause.edu/ecar
EDUCAUSE Learning Initiative (ELI)—teaching and learning programs and resources– www.educause.edu/eli
Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu
Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security