Top 12 Ways Blending Formal and Informal Learning Leads to ......–Leverage employee experience to...

Top 12 Ways to Drive

Transformational Learning and

Employee Engagement

www.sap.com/jam

Overview

Overcoming the Economics of Learning

Creating a Culture of Learning

Enhancing Employee Engagement

http://www.sap.com/jam

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public

Overview

Today’s leading organizations are facing ever-increasing costs of doing business. Oftentimes, this requires making choices between must-have programs and nice-to-have activities.

The SAP Jam Collaboration solution is a must-have part of your learning plans.

Explore this e-book to find out how blending formal and informal learning via collaboration can help your organization in the following areas:

Overcoming the Economics of Learning– Address the rising costs of learning and content creation

– Increase the ROI of your existing learning programs

Creating a Culture of Learning– Show employees how committed your company is by actively promoting learning

Enhancing Employee Engagement– Leverage employee experience to further create a culture of learning

– Foster a sense of community by giving your staff a stake in the company’s learning programs

Overview Overcoming the Economics of Learning Creating a Culture of Learning Enhancing Employee Engagement


Top Benefits for Transformational Learning and Employee Engagement

Overcoming

the

Economics

of Learning

1Improve visibility of learning coursesby actively promoting courses outside of the learning

management system to where employees work2

Increase the ROI of learning contentby improving learning effectiveness and retention

3Improve ROIby using what you already have 4

Reduce the cost and time associated with content creation by incorporating

direct student and subject matter expert feedback

Creating a

Culture of

Learning

5Empower learning anytime, anywhereby providing the ability to learn regardless of time,

location, or access to technology6

Actively promote learningby broadcasting learning opportunities to relevant

topic-based audiences

7Improve knowledge accesswith communities where alumni and experts continue

the conversation after the course has completed8

Facilitate course-less topicswith an informal home

Improving

Employee

Engagement

9Easily incorporate socialand give employees the ability to express their

inherent and natural learning styles10

Increase employee motivationby giving employees a stake in their learning

activities

11Easily promote employee experienceby endorsing employee topic area expertise and

knowledge12

Easier self-service helpby connecting employees with subject matter experts

Overcoming the Economics of Learning

As research by the Association for Talent Development has shown, the costs associated with learning have continued to rise steadily.

In order to meet the ever-increasing demand for learning programs and content, training and development professionals need to do more with less and maximize the ROI of their existing programs.

Blending formal and informal learning with collaboration presents opportunities for organizations to confront the soaring economics of learning.

2010 2011 2012 2013

ATD 2014 State of the Industry Report

Cost per Learning Hour Available


Improve visibility of learning courses

To improve the ROI of courses and their content, learning opportunities need to be delivered directly to where the employees are – on the job.

Blending formal and informal learning enables you to:

Actively promote learning courses and topics within the enterprise collaboration system – where people work

Promoting learning is key. Employees don’t “live” in the LMS, nor do they visit it on a daily/weekly basis. So it’s critical to expose staff to relevant learning opportunities during their day-to-day activities.

by actively promoting courses outside of the LMS1


Actively promote learning courses to increase ROI


Increase the ROI of learning content

When learning content isn’t retained by employees, the cost of organizational learning increases, while the effectiveness and ROI of learning programs decrease.


Get the discussion started before the course and keep it going after the course is completed

Learning doesn’t have to start when the class does, nor does it have to end when the course is completed. By creating a place for employees to ask questions whenever or wherever possible, the content remains top of mind.

by improving learning effectiveness and retention2

Improve employee retention to increase the ROI of content and reduce learning costs

Overview Overcoming the Economics of Learning Creating a Culture of Learning Enhancing Employee engagement


Enhance the ROI of learning

What better way to improve the ROI of learning than by using what you already have in place?


Bring formal learning opportunities into your enterprise collaboration solution

Organizations typically have a learning management system (LMS) in place. Progressive organizations have an enterprise collaboration solution in place.

The LMS has the courses. The enterprise collaboration solution has the audience. By combining the two, you can maximize the ROI of both.

by using what you already have – combining your existing LMS and enterprise collaboration solution3

Cut costs and increase ROI by using what you already have



Reduce the cost and time

Nothing decreases the ROI of learning content more than the content itself being irrelevant. So make sure it’s done the right way from the get-go.


Incorporate direct student and subject matter expert feedback into the content creation process

Solicit feedback from students as to what they didn’t understand in the content. Ask subject matter experts to rank the most important topics. Investigate and evaluate options with peers. Poll course alumni to validate options.

There’s a wealth of knowledge and experience available to content creators. All you need to do is incorporate it.

associated with content creation by incorporating direct student and subject matter expert feedback during the creation and editing processes4

Involve students, alumni, and experts from the beginning to create the most valuable learning content


Creating a Culture of Learning

Leading organizations believe that creating a culture of learning and sharing is critical to their business.

They realize that promoting learning and sharing actually leads to business efficiencies, making it easier for employees to do their jobs.


Empower employees to learn anytime, anywhere

A majority of today’s employees learn on the job. But more often than not, this type of education isn’t even incorporated into learning programs, plans, or budgets.


Give employees a place to learn informally on the job

If employees have questions in their off time, making them wait until the next learning course for answers is a lost opportunity.

Empower your staff to ask questions anytime and anywhere with user or topic-based communities.

Take it one step further by deploying solutions that provide mobile access, so field-based employees can get information on the fly!

by providing the ability to learn regardless of time, location, or access to technology5

The long-standing 70:20:10 rule says employees learn the majority of what they need on the job, it’s time incorporate that into your learning plans.



Promote learning

Don’t merely offer learning courses. Actively promote them.

Promoting courses is critical to increasing ROI and creating a culture of learning.


Show employees that the company is committed to developing a learning culture

When organizations are committed to something, they go all in. Show how dedicated your company is to learning by actively promoting available, relevant courses.

by broadcasting learning opportunities to topic-based audiences6

Demonstrate how the company is committed to learning



Improve access to knowledge in communities

Make it easy for your employees to find the information they need to succeed.


Bring course alumni and subject matter experts into communities to share information

If you’re looking for information on a new toaster, where do you go? You go to your favorite search engine and look up a discussion community about toasters or the specific model.

The same applies to work-related questions. If you have a culture of learning, you look within your organization for topical communities with subject matter experts.

Want to brush up on presentation skills? Check out the “delivering effective presentations” community, where professional speakers share their latest tips.

where course alumni and subject matter experts can continue the conversation after the course has completed7

With SAP Jam, organizations can decrease time to access information and expertise by 14%, providing a $7.01 million gain.

The Total Economic Impact™ of SAP Jam, a commissioned study by Forrester Consulting on behalf of SAP, February 2015.



Facilitate course-less topics

We’ve all had to do it. You get an e-mail from your corporate compliance officer saying you have two weeks to complete the company-required training on e-mail retention practices.

But where do you go if you have questions about topics not covered in the 15-minute video you have to watch?

Self-paced online learning accounts for nearly 18% of learning today. That’s a huge amount of learning that offers no place for the employee to continue the discussion and engage with peers and experts.


Provide a destination for formal compliance-based training where employees can ask follow-up questions

When questions are encouraged and important topics can be discussed beyond the formal course materials, employees benefit.

with an informal home8

Self-paced online formal learning represents 17.89% of learning hours available.ATD 2014 State of the Industry Report


Enhancing Employee Engagement

“Companies with engaged workforces have higher earnings per share (EPS), and seem to have recovered from the recession at a faster rate”Gallup, How Employee Engagement Drives Growth


Easily incorporate social collaboration tools

Ideally, you should already have informal activities as part of your existing formal learning programs. But most companies are still trying to figure out the meaning of “blended learning,” as well as the different approaches involved, such as social collaboration.


Offer social collaboration tools – empowering your employees to learn to the best of their abilities

People are inherently social. They want to help and engage one another.

Facilitate this by incorporating social collaboration tools and other informal learning techniques into your learning programs.

Employees will drive your next actions and help you design courses that include informal learning as part of the design.

and give employees the option to explore their natural learning styles9

People are inherently social, and will naturally want to help and engage one another.



Motivate employees

One important component of reducing the cost of learning content involves incorporating direct employee feedback into the process. But that isn’t the only advantage to soliciting input on learning materials.


Give employees a stake in improving the learning programs your company offers

By providing employees with the opportunity to assist in the development of your learning activities, they will be more invested in the programs themselves and more motivated to contribute to the continued success of the programs.

by giving them a stake in the learning10

Motivate employees by incorporating their feedback in your learning programs



Promote employee experience

You have a wealth of experience and knowledge in your organization. But how do you actively empower your staff to share that insight with others?


Encourage knowledge sharing and build a pool of subject matter experts based on professional expertise

Employees can self-promote their expertise if they are confident in their skills. Experts can help identify other colleagues with strong professional capabilities. Peers can endorse expertise, increasing the standing and relevance of other employees in a comprehensive skills database.

by actively endorsing employee topic area knowledge11

Companies that use SAP Jam experienced a 13% reduction in the cost to train and onboard new employees, with easier access to employees and information, saving $1,682,226.

SAP Jam reduces the time and expense to train new employees because it provides a community where new hires can engage with one another, work together on onboarding activities, and receive support from experts in other departments.

They can access topic-based communities and peer resources and find experts easily, which helps them get answers to questions and more quickly get up to speed on their new job duties.




Empower employee self-service help

You should now have an idea of how to build a pool of subject matter experts via employee- and peer-endorsed expertise. But are you aware of what you can do with that pool of expertise?


Build self-supporting communities and enable employees to find subject matter experts themselves

A quick database search can yield colleagues companywide who have the skills and expertise to help others improve in their job roles.

With subject matter experts engaging in topic and learning communities, the presence of instructors is far less critical.

by connecting staff with subject matter experts12

The average employee using SAP Jam was 14% more productive because the collaboration platform decreased the number of hours per week spent e-mailing, searching for information, and awaiting responses.




Summary

The blending of formal and informal learning with social collaboration is a critical part of the evolution of contemporary organizations.

When learning is blended and combined with the best of the formal LMS with the informal, social, and collaborative from the enterprise collaboration platform, companies experience transformational learning that helps in:

• Overcoming the Economics of Learning

• Creating a Culture of Learning

• Enhancing Employee Engagement

The door to transformational learning is open. Step through.

Learn more about SAP Jam today at www.sap.com/jam


http://www.sap.com/jam


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