Toll Free Number for Business
-
Upload
tata-docomo-business-services -
Category
Technology
-
view
98 -
download
2
description
Transcript of Toll Free Number for Business
Business Services
Tata Docomo Toll Free Service
• A single nationwide number for your business/Customer
Support
• Maximum Accessibility and geography spread
• Competitively priced for today’s marketplace and offers
complete flexibility
• Business continuity through online portal by managing call
routing (Geography based routing, Time based routing, Cal
proportion based routing, conditional routing etc.)
• Cost optimization at customer’s infra end by using the
Online portal
• Run Business critical applications efficiently
• White listing and Blacklisting
• Wide range of choice numbers
Business Services
Call Free Service (1800)
• Customer’s reaches to enterprise without
any cost.
• The caller to the Toll Free number is not
charged for the call.
• The called party, which is the subscriber for
Toll Free service is charged for the call.
• Number format: 1800-XXX-YYYY:
• AB= 00
• XXX= 419,420,258 , 108, 208,315
(Customer’s Choice)- TTSL Circle
• XXX= 266,210,267,209 (Customer’s
Choice)– TTML Circle
• YYYY = Can be 4 digit long (Customer’s
Choice)
Call Local Service (1860)
• Customer’s reaches enterprise with ONLY
LOCAL CALL COST
• The calling number pays only the charges
of a local call
• The Called number pays the charges per
min as specified by the Service Provider
• Number format: 1860-XXX-YYYY
• AB= 60
• XXX= 420,258 ,108,208 (Customer’s
Choice) – TTSL Circles
• XXX= 266,210, 267 (Customer’s Choice)
– TTML Circles
• YYYY= Can be 4 digit long (Customer’s
Choice)
Toll Free Offerings
3
Business Services
Advanced Features with Online Portal
4
Toll Free
Number
Time Routing
Condition Routing Geography Routing
Proportional Call
Distribution
No Answer or
busy
00:00-5:00
5:00-21:00
21:00-0:00 Sales
Enquiry
Tech. Support
Business Services
What’s in it for you?
5
Sl No Features Advantage Benefits
1 Geography Based
Routing
It allows organizations to route calls to
different terminating locations pan India.
Termination of TFN will be on Tata Docomo
Postpaid connection (PRI/Walky/FWT etc.)
• Real time Customized call treatment
• Immediate cascading of objectives
2 Time based Routing It allows organizations to route calls to
different answering locations, depending on
the time of day.
• Managing time & day distribution
accurately
• Optimizes call centre costs &
manpower accordingly
3 Proportional Call
Distribution
It allows organizations to balance the call
load at various locations
• Optimizes call centre & manpower
costs
4 Condition Based
Routing
It allows organization to manage call levels
and peak volumes by establishing thresholds
for each center.
• The caller never hears a busy signal
• No Call Missed
• Customer served 365 days
5 PIN Based Routing
Option
It allows organisation to prioritize certain
group of people to access their service, then
they can set a PIN for all incoming calls so
that only selective calls are further
processed
• Customized treatment to caller
• Screen all incoming calls
• Also helps in cost optimization &
Manpower
Business Services
USP of our Service
6
TFN/ UAN USP Benefits to Customer
1800/ 1860 Online Portal Keeps 24x7x365 connected with customers
1800/ 1860 Capability of managing the
routing through online portal
• Online Real Time Access via a User Friendly
Web-Interface
• Customer can Define/ Change your call
termination numbers
• Reconcile call routing details Online -
1800/ 1860 Choice of SCP Code Customer gets wide range of numbers to choose.
We have 10 SCP Codes.
1800/ 1860 Superior Interoperatability Call matures from any operator PAN India.
1860 Access from MTNL Calls from MTNL will also mature in UAN
services.
Business Services
Thank You
For further details, please contact us at