Tokai Eastern Rubber (Thailand), Ltd. which be supplied to "Tokai Eastern Rubber (Thailand),Ltd." 3....

33
Supplier Quality Improvement Manual Technical Supplier Manual Checked by Approved by Revision 16 Effective date : 19 May 2017 Technical Section Tokai Eastern Rubber (Thailand), Ltd. Issued by

Transcript of Tokai Eastern Rubber (Thailand), Ltd. which be supplied to "Tokai Eastern Rubber (Thailand),Ltd." 3....

Supplier Quality Improvement Manual

Technical Supplier Manual

Checked by Approved by

Revision 16

Effective date : 19 May 2017

Technical Section

Tokai Eastern Rubber (Thailand), Ltd.

Issued by

Supplier Quality Improvement Manual

Contents

Item Page

1. Quality assurance ideality 1

2. Purpose 1

3. Scope 1

4. Requests for supplier

4.1 Initial Control Organization 2

4.2 Approval Initial Part of Supplier 2

4.2.1 Production Preparation Schedule 3

4.2.2 SPTT Audit 4

4.2.3 Inspection Standard 5

4.2.4 SBSC 6

4.2.5 Changing Point Control Sheet 6

4.2.6 Design Verifications Plan & Report. 6

4.2.7 Sample data report 6

4.3 Initial Delivery Control 7

4.4 PPAP Activity 7

4.4.1 Reason to submit PPAP 7

4.4.2 PPAP Retention / Submission Requirement for Supplier 8

4.4.3 TER PPAP Status 18

4.4.4 Record Retention 18

4.5 Process Change Requirement 19

4.5.1 Reason to information of process change 19

Submission requirement for supplier

4.5.2 Delivery requirement after PCN approved 20

4.5.3 Change Control Flow 21

4.5.4 Record Retention 21

4.6 Guideline for Environmental Hazardous Substance Management 22

4.7 Control of initial nonconforming products(NC) 28

5. Attachment List 29

Technical Supplier Manual Change Notification

Technical Supplier Manual

Supplier Quality Improvement Manual

1. Quality assurance ideality

1.1 Supplier shall produce parts that meet to TER satisfaction as purchasing agreement.

for getting an approval by TER.

1.2 Supplier shall improve production process to assure part quality under TER requirement

Especially when problems occerred in TER. Supplier shall correct and prevent immediately.

1.3 TER shall audit supplier QA system including monitoring and advising in order to assure

quality of supplier efficiently and continuously.

1.4 Supplier shall apply ISO9000 or ISO/TS16949 to implement in Quality Assurance

system.

1.5 Initial part of supplier shall be approved by TER prior start Mass production.

1.6 To conduct coordination between TER and supplier.

2. Purpose

Technical Supplier Manual is defined a standard of quality assurance for new or changed

product which be supplied to "Tokai Eastern Rubber (Thailand),Ltd."

3. Scope

This manual applies to the supplier quality assuarance activities for new or change, which

related to TER in assembly product. If it difficult to carry out them please contact to Technical section,

QA&Technical department of TER

Page 1 of 29 Technical Supplier Manual

Supplier Quality Improvement Manual

4. Requests for supplier

4.1 Initial Control Organization

To establish and maintain the quality assurance system. The supplier shall assign a person

who responsible in quality and delivery for initial part. This assignment has aimed to ensure an establishment

of a consistent quality assurance and delivery system to cover all processes of each supplied product

for TER and response in our satisfaction of requirements. Supplier shall submit to Technical section within

7 days after received New or change Part Notice from Purchasing / TER. <for 1st SPTT activity>

** If Contact person changed. Please Review /Revise this organization and submit to Technical

section within 7 days.

(OUTPUT: Follow Attached Sheet No.1)

4.2 Approval Initial Part of Supplier

Flow of initial part approval start from supplier received PO until mass production (MP).

In each stage technical section will check/audit supplier document and process .

#1 SPTT

(1) PPS/Organization

(2) Supply chain

TD0 <OT> (3) Process flow chart

(1) Inspection full lay out (4) Change point control

n=1pcs/shots (each tool) #2 SPTT

TM0 <OTOP but can rework> (1) Process control plan

(1) Inspection full lay out (pre launch)

n=1pcs/shots (each tool) (2) Process capacity

(2) Inspection reconrd (n=5) (3) PPS follow progessive

(3) Off tool sample data

record for approve

TM1, MP <OTOP don't rework>#3 SPTT

(1) Inspection reconrd (n=5) (1) Process control plan

(Production launch)

(2) Process capacity

(3) Process capability

(4) PPAP approved

(5) Final Quality part confirm

(confirm part before shipping)

Page 2 of 29 Technical Supplier Manual

<TER> <Supplier> <Approval Evident> <Impotant point>

<Supplier Approval Process

<Supplier><TER>

Initial Drawing

Sourcing

New Part Notice

(&MP drawing)

Business request

Concern

TER’s

Requirement

Quotation issueN

Y

1st SPTT audit

Trial TD0 stage

2nd SPTT

audit

Trial TM0 stage

at Japan

3rd SPTT

audit

Trial TM1 stage

at Thailand

PPAP request

Start Mass Production

Y

Y

Y

Y

Issue PPS and

Inspection Standard

of Part

Approved

N

Y

Production Trial

TD0 stage

Production Trial

TM0 stage

Production Trial

TM1 stage

Pre-mass production

PPAP submitY

Initial Control

(30 lot / 3 months)

Start Mass Production

Y

PPAP ApproveN

N

Improve part

and process

OTS

Y

Y

N

N

OTS

OTSY

N

N

Initial Control

(30 lot / 3 months)

Y

N

Improve part

and process

16

16

Supplier Quality Improvement Manual

Remark:

- For part approve each stage, Supplier shall be ensure the part quality have meet drawing by actual process

by yourself and Technical Engineer will take OTOP sample from receiving area to check quality and go to supplier for

compare the part quality same with a latest approved at the actual production process

; If part are export part, Supplier shall be ensure case by case with TER' engineer.

- Incase part supply from customer technical section separate control method 3 type

Type 1 : Customer supply part, supplier shall be control document and process with customer's requirement.

and submit Inspection standard refer customer approved to technical section

Type 2 : Customer Self Procurement (CSP), Technical section will SPTT audit supplier refer customer's requirment.

and supplier shall be submit Inspection standard refer customer approved and PPAP approval to technical section.

Type 3 : Customer Self Procurement Response (CSP-R), Technical section will check /audit supplier only 3rd

SPTT

and supplier shall be submit Inspection standard refer customer approved to technical section

4.2.1 Production Preparation Schedule(PPS)

Supplier issue PPS which contains New Part Notice, TER master plan

(TD0, TM0, TM1, MP), SPTT stage and detail of part preparation. By submit to TER within 2 week and

supplier shall update progressive of PPS by 25th

of every month and submit to Technical / TER every month

to check the progressive of part.

(OUTPUT: Follow Attached Sheet No.2)

Page 3 of 29 Technical Supplier Manual

PUR PUR TECHNICAL TECHNICAL TECHNICAL TECHNICAL QA

Supplier Type 1st Visit Sign agreement SPTT OTS PPAP Inspection std. Receiving

TYPE1

Customer

Supply Part◯ ◯ ☓ ☓ ☓

◯Ref er with customer

approv ed

TYPE2

Customer Self

Procurement

(CSP)

◯ ◯◯

Normal route refer

customer

requirement

☓ ◯ ◯ ◯

TYPE3

Customer Self

Procurement

Response

(CSP-R)

◯ ◯◯

Only 3rd

SPTT Audit

☓ ☓◯

Ref er with customer

approv ed

16 Supplier Type Control Method

Process Design Drawing Toolling Go PPAP+Initial NG inprocessNG found by

customerDefinition

Customer CustomerTYPE1

'Customer supply part"

TER TER

TYPE2

"Customer Self

Procurement(CSP)

TER Customer

TYPE3

"Customer Self

Procurement Respone

(CSP-R)"

CustomerCustomerCustomerResponse Customer+Supplier

Supplier Quality Improvement Manual

Increase of schedule delay from first plan supplier must to revise and submit to TER for approved

incase schedule revise effect to cost occur supplier must to got approve from TER before.

4.2.2 SPTT Audit

Technical set SPTT activity for

1. 100% Quality meet to TER requirement

2. 100% On time delivery in each stage

3. Close communication between TER and Supplier

SPTT activity has 3 steps and criteria as list below.

SPTT

1st

Audit

2nd

Audit

3rd

Audit

Supplier shall control part follow Approval Initial Part of Supplier schedule.

SPTT Audit Criteria

Page 4 of 29 Technical Supplier Manual

- Supplier PPAP Approve

Can not rework

Can not rework

-Confirm part before shipping

-Confirm production process

- Process control plan

- Full lay out / Capacity

(production launch)

- Process capability

- PPAP approved

- Final quality confirm

-Check capacity

- Inspection record (Pre launch)

-Confirm capacity

SPTT audit check sheet

-Process control plan

Stage Part Quality Quantity

(Trial Dimension) (CKD or Local)

TM0 Part Off Tool

TD0 Part Off Tool n=1 pcs/shots

Refer to PO

Can rework

Off Process

Off Process

MP Part Off Tool Refer to PO

(Trial mold at THA)

Part Off Tool

(Mass Production)

Initial State SPTT Activity

Approval Evident ReferenceActivity

(Trial mold at JP) Off Process

TM1

Refer to Pilot PO

(Full lay out inspection)

-Inspection result

-Check production process SPTT audit check sheet

-Off tool/sample data report

SPTT audit check sheet

- PPS / Ogranization

- Supply Chain

- Confirm capability

- Inspection record

●Full layout inspection (n=1)

- Process flow chart

-Change point control 6m

-Full lay out inspection(n=1)

-Inspection record(n=5)●Inspectin Record (n=5)

●Off tool Sample data record

●Inspection Result

(Full layout inspection)

●Inspectin Record (n=5)

●Inspectin Record (n=5)

16

100 - 90 O No problem

Percentage(%) Rank Meaning

89 - 75 Δ Have minor problem, need to improve

74 - 0 X Have major problem, unacceptable

Supplier Quality Improvement Manual

Quality Initial control Request (TD0, TM0, TM1, MP Stage)

Supplier shall control quality Initial of part follow in table below.

Sampling 2 part / Production Lot

●Mill sheet data must be sent every shipment.

(OUTPUT: Follow Attached Sheet No.4)

4.2.3 Supplier shall issue Inspection standard and record which identify all measuring items

and specification for supplier product testing and submit to TER after received drawing within 2 weeks

Supplier shall maintain inspection item which TER approved. (TER form)

Follow Inspection Standard package

1. Inspection standard sheet (OUTPUT: Attached sheet no.26)

2. Inspection record (OUTPUT: Attached sheet no.26)

3. Drawing by specify number link to inspection point

4. Supply chain Data base list (OUTPUT: Attached sheet no.12)

5.Material list and component part (OUTPUT: Attached sheet no.13)

6. Engineering drawing recorder (OUTPUT: Attached sheet no.7)

And supplier shall to ensure implementation each suffix by attach list of engineering

record with Inspection standard submit to TER

Inspection Rank

Page 5 of 29 Technical Supplier Manual

Sampling

2 Part for test / Day

Test Item

Appearance

Characteristic

(No destructive test)

Destructive test Sampling

2 Part for test / Day

Mass Production

100% Inspection200% Inspection by initial control

Sampling

Initial

4 Part for test / Production lot

Detection ability Effective to customer

AItem that cannot be verified immediately

but have to test before ship part to customer such as

characteristics

Item that directly effect to user or customer that is the

problem about characteristics of part such as characteristics,

appearance(crack)

BNormal item that cannot be verified immediately but have to test

before ship part to customer such as dimensions

Item that directly effect to assembly point of customer have to measure such as dimensions, surface treatment

CItem that can be easy to verified at TER or customer and not

much important such as appearances

Item that is not effect to assembly point or user directly but effect to feeling of customer or user such as

Identification mark, Burr(Appearances)

16

Supplier Quality Improvement Manual

Inspection Rank List Control

For (Safety) (Regulation) (Emission)

4.2.4 SBSC

SBSC is Supplier Banned Substance Check Sheet

Suppliers shall

check your material and reply to Technical by attach with TM0 Data. Concentration of banned substances

calculate from MSDS or Chemical ingredient. (OUTPUT: Attached sheet no.18)

4.2.5 Changing Point Control Sheet

Supplier shall study 6M change base on current model and submit at SPTT 1st.

TER will check change point at SPTT 2nd

. (OUTPUT: Attached sheet no.29)

4.2.6 Design Verifications Plan & Report.

Supplier shall submit plan at SPTT 1st.

and result every timing plan.(OUTPUT: Attached sheet no.31)

4.2.7 Sample data report

supplier shall co-check part on site TER or supplier plant for approved tooling with TER

by measurement expert person inclde inspection result n=5 follow item of inspection standard and attachment

Full layout inspection (OT, OP), Mill sheet/Material certificate, Actual condition, Tooling Agree, Working step

of condition control and Permanace test result (SoCs, Salt spray and etc)

The result must not less than 90%

Upon completion of all OTS requirements, the supplier shall issue Off tool sample data report sheet

to TER approval below

OK : Approved = Completed 100% all inspection point

OK : Temporary = Score > 90% and haven't major problem but need to improved , can delivery TM0

OK : Repair = Score< 90% and have major problem need to improve, can not delivery TM0

NG : Reject = Can not production parts (OUTPUT: Follow Attached sheet no.31)

Page 6 of 29 Technical Supplier Manual

S R E S

S S - Test before shipping part to

TER evey lot

- Use SPC control

RankControl Method

Dimension Appearance Characteristic Remark

-Visual 100% Inspection

- Test before start

production evey lot

- Use SPC control

-Sampling check

Control method

and frequency

refer to TER's

requirement

which

agree together

-Visual 100% Inspection

-Test before shipping part

to TER

- Test before start

production evey lot

- Use SPC control

-Test before shipping part

to TER

A

B

C

R

E

S S

Supplier Quality Improvement Manual

4.3 Initial Delivery Control

Part delivery in each stage shall attached Shipping Tag with Part and Invoice

4.3.1 TD0 Stage (White color tag)

4.3.2 TM0 Stage (Orange color tag)

4.3.3 TM1 Stage (Sky blue color tag)

4.3.4 MP Stage (Yellow color tag refer QA manual)

4.3.5 Special Stage (Pink color tag)

Supplier shall attach delivery tag to every box and invoice.

(OUTPUT: Follow Attached sheet no.6)

4.4 PPAP activity

PPAP: Production Part Approval Process is an activity for part preparation and document to

control process and inspection to reach TER requirement before part approval process in TER. Refer to

Production Part Approval Process : PPAP 4th edition

4.4.1 Reason to submit PPAP

4.4.1.1 New part or product (e.g., a specific part, material, or color not previously

supplied to TER).

4.4.1.2 Correction of a discrepancy on a previously submitted part.

4.4.1.3 Product modified by an engineering change to design records, specifications,

or materials.

4.4.1.4 Any situation required by TER example 4M Change (Man, Machine, Method and

Material)

Page 7 of 29 Technical Supplier Manual

Stage Document support

TD0 - Cover sheet OTS

- Full lay out OT<on drawing> n=1

- Mill sheet

TM0 - Full lay out OTOP <on drawing> n=1

- Cover sheet OTS<Approved>

- Inspection data

TM1 - Cover sheet OTS<Approved>

- Inspection data

MP - Refer QA requirement

Supplier Quality Improvement Manual

4.4.2 PPAP Retention/Submission Requirement for Supplier

Supplier shall submit document follow this requirement separate to supplier group or any required

by TER (supplier shall to use TER format some requirement at symbol is )

S = Supplier shall submit to TER and retain a copy of records or documentation items at appropriate locations.

R = Supplier shall retain at appropriate location and make available to TER upon request.

Page 8 of 29 Technical Supplier Manual

Metal part, Plastic

part, Rubber part

Rubber Compound

Plastic Material

Chemical

Other 1st SPTT 2nd SPTT 3rd SPTT

1 Design Record S - S

-For proprietary components/ details R - R

-For all other components/ details S - S

-Design Verfication plan & Report (DVP&R) S - S

2 Engineering Change Documents S - S

-List of Engineering draw ing to supplier (a3) R - R

-Engineering draw ing recorder (a7) S - S

-Process change notice (a20) S S S

-Engineering change request (a28) S S S

-Change point management (a29) S S S

3Customer Engineering Approval (Inspection std.)

(a26) S - S

4 Process Flow Diagrams (a8) S S S -

5 Process FMEA S - S -

6 Control Plan (a9) S S S -

7 Measurement System Analysis Studies (a5) S - - -

8 Dimensional Results S - S

-Full lay out Inspection Result (a10) S - S

-OFF TOOL sample data report (a30) S - S

9 Material test result (a11) S S S

-Supply chain database list (a12) S S S

-Component f low chart & Component part (a13) S S S

-Performance test result (a14) S S S

10 Initial Process Studies S - - -

11 Qualif ied Laboratory Documentation S - S -

12 Initial Master Sample (a15) S - S -

13 Checking Aids R - - -

14Records of Compliance w ith Customer-Specif ic

Requirements S - S -

15 Part Submission Warrant (PSW) (a17) S S S

16 Environmental Substant S S S

-Supplier banned substance check sheet /SBSC

(a18) S S S

-Certif icate of non-use of the controlled

substances (a19) S S S

-Environment hazardous substance test report

(a22) S S S

-Material data sheet (a23) S S S

-Declaration of no use of PFOS (a24) S S S

-SVHC questionnaire (a25) S S S

17 Others - - - - - - -

- Project organization chart (a1) S S S

- Production Preparation Schedule (a2) S S S

- Tooling Schedule S S S - -

- SPTT audit result (a4) S S S

- Quality problem follow ing up sheet (a21) S S S

Requirement Fix TER format

Production Matetial Submission Material

Supplier Quality Improvement Manual

4.4.2.1 PPAP Retention/Submission Requirement for Supplier

Supplier shall submit document/PPAPfollow submission matrix's requirement table

and supplier document/PPAP cover sheet to TER

TER will control Supplier PPAP by Supplier PPAP Request Sheet

(OUTPUT: Follow Attached sheet no.16)

4.4.2.2 Design Record / Engineering drawing recorder

Supplier shall have the design record for the saleable product/part, including design

records for components or details of the saleable product/parts which approved and distributed by TER.

Where the design record is in electronic format, e.g., CAD/CAM math data, the supplier shall produce

a hard copy (e.g.pictorial, geometric dimensioning & tolerancing[GD&T] sheets, drawing) to identify

measurements taken.

And supplier shall to submit by attachment with Inspection standard and PPAP

package to TER every time of change or update

4.4.2.2(a) When supplier received "List of Engineering Drawing to Supplier" shall reply to

TER within 3 days for convenient date to receive new engineering drawing by supplier must to receive

drawing within 7 days

4.4.2.2(b) In receive date supplier must return "Old Engineer Drawing" to TER

4.4.2.2(c) Supplier must review new engineering drawing by record date to confirm below.

1. Date of last delivery lot / old ECI

2. Date of first delivery lot new ECI

3. Date of Drawing effective date

4. Submission due date of Inspection standard and inspection record

In List of Engineering Drawing to Supplier document and reply to TER within 7 days after supplier

have received drawing by result are reviewed

Page 9 of 29 Technical Supplier Manual

16

Supplier Quality Improvement Manual

4.4.2.3 Engineering Change Documents (ECR, PCR and Deviation)

Supplier shall have any authorized engineering change documents for those changes

not yet recorded in the design record but incorporated in the product, part or tooling.

Page 10 of 29 Technical Supplier Manual

Issued date : dd/mm/yyyy

To : From : Tokai Eastern Rubber (Thailand), Ltd.

Attn : Ms. Suthasri Suwannasri

Position : Position : Technical Staff

Dept. Dept. Technical

Tel. No.: CC : Ms. Maneerat / Technical Dept. Senior Staff

Model :

①  Supplier Confirm Sheet

วนัทีเ่ขา้มารับ ………………………………………….……... เวลา 09.30 - 16.00 น. สถานที ่ TER / ESIE

กรุณาเซ็นตร์บัทราบ และตอบกลบัเอกสารมายงั Fax: (038)-927594 หรอื E-mail: [email protected]

ภายในวนัที.่.......................................... โดย Supplier จะตอ้งกรอกขอ้มลูในสว่นที ่2 ใหค้รบถว้น

รับทราบ ……………………………………………….

วนัที ่………………………………………………......

②  List Engineering Drawing / Confirm Submittion Date

Inspection Standard

1 XXXXX-XXXXX XXXXXXXXXXXXXXX XX-XXX A T-XXXX dd/mm/yyyy dd/mm/yyy

2 XXXXX-XXXXX XXXXXXXXXXXXXXX XX-XXX A T-XXXX dd/mm/yyyy dd/mm/yyy

หมายเหต:ุ Supplier จะตอ้งท ำกำรยืน่เอกสำร Inspection Standard ภำยในวนัเวลำทีก่ ำหนด

หำกมขีอ้สงสยัประกำรใด กรุณำตดิตอ่ : คณุนลิบุล เจยีมประสตูร / คณุมณีรัตน ์ แสงสงัข ์/ คณุสธุำส ี สวุรรณศร ี

เบอร ์038-927-500 ตอ่ 601, 602, 630 E-mail: [email protected], [email protected], [email protected]

โดยสง่ถงึคณุนลิบุล เจยีมประสตูร แผนกเทคนคิคอล

No. Part No. Part Name MFG.No

dd/mm/yyyy

dd/mm/yyyy

List of Engineering Drawing to Supplier

** Supplier จะตอ้งกรอกขอ้มลูใหค้รบถว้น

Submittion Due DateDrawing

Effective DateLevel ECI.No.

** 1st Lot

(กรณุาระบวุนัทีส่ าหรับ 1st

Lot)

TER Supplier

( ) ( )

ผูรั้บคนื/ผูส้ง่ ผูรั้บ

วนัที่ วนัที่

xxxxxxxxxxxxx

Mr. xxxxxxxxxxx

xxxxxxxxxxxxxxxxxxxxxx(0xx)xx-xxxx

xxxxxxxxxxxxxxxxxxxx

dd/mm/yyyy

dd/mm/yyyy

Supplier Confirm Receive date

Supplier Confirm First New ECI

* ECR (Engineering Change Request) * PCR (Process Change Request)

Supplier Quality Improvement Manual

4.4.2.4 Customer Engineering Approval (Inspection Standard and Record)

Where specified by TER, supplier shall have evidence of TER engineering approval.

Follow Technical Supplier Manual 4.23

4.4.2.5 Process Flow Diagrams

Supplier shall have a process flow diagram in a supplier-specified format that clearly

describes the production process steps and sequence, as appropriate, and need specified TER needs,

(e.g., Advanced Product Quality Planning and Control Plan reference manual).

Note: Process flow diagrams for "families" of similar parts are acceptable if the new parts have

been reviewed for commonality by the supplier.

(OUTPUT: Follow Attached sheet no.8)

4.4.2.6 Process FMEA

Supplier shall develop a Process FMEA in accordance with, and compliant to, TER-

specified requirements, (e.g., Potential Failure Mode and Effects Analysis referance manual).

Supplier must undertake efforts to reduce this calculated risk through corrective action

and preventive action

1. RPN more than 128

or 2. The highest RPN

After action will evaluate RPN again

Remark : Refer to Potential Failure Mode and Effects Analysis Manual 4th edition

Page 11 of 29 Technical Supplier Manual

Supplier Quality Improvement Manual

4.4.2.7 Control Plan

Supplier shall have a Control Plan that defines all methods used for process control and

complies with TER-specified requirements, (e.g., Advanced Product Quality Planning and Control

Plan reference manual). Use TER format

Note: Control Plan for "families" of similar parts are acceptable if the new parts have been

reviewed for commonality by the supplier.

(OUTPUT: Follow Attached sheet no.9)

4.4.2.8 Measurement System Analysis Studies

Supplier shall have applicable Measurement System Analysis studies, e.g. gage R&R,

bias, linearity, stability, for all new or midified gages, measurement, and test equipment.(Measurement

Systems Analysis reference manual)

G.R&R technique and/ or Hypothesis test use to analyze measurement system.

Guideline for acceptance of G.R&R

(OUTPUT: Follow Attached sheet no.5)

4.4.2.9 Dimensional Results | Full lay out Inspection result

Supplier shall provide evidence that dimensional verifications required by the design

record and the control plan have been completed and result indicate compliance with specified

requirements. The supplier shall have dimensional results for each unique manufacturing process, e.g.,

cells or production lines and all cavities, molds, patterns or dies. The supplier shall record, with the

actual results: all dimensions (except reference dimensions), characteristics, and specifications as noted

on the design record and control plan.

Supplier shall indicate the date of design record, change level, and any authorized

engineering change document not yet incorperated in the design record to which the part was made. The

supplier shall record the change level, drawing date, supplier name and part number on all auxiliary

documents (e.g., supplementary layout results sheets, sketches, tracings, cross sections, CMM

inspection point results, geometric dimensioning and tolerancing sheets, or other auxiliary drawings used

in conjunction with the part drawing).

Period of provide such as;

(1) Off tooling N=1

(2) Off tooling and off process N=1

Page 12 of 29 Technical Supplier Manual

% R&R Value Judge

Under 10% Measurement system is acceptable

10% to 30% Acceptable based upon importance of application,

cast gage, cost of repairs.

Needs comment in result and approve by QA Mgr.

Over 30% Measurement system needs improvement.

16

Supplier Quality Improvement Manual

The supplier shall identify one of the parts measured as the master sample.

(OUTPUT: Attached sheet no.10)

4.4.2.10 Material, Performance Test Results, Supplier Chain

The supplier shall have records of material and/or performance test results for tests

specified on the design record or control plan

Material test results shall indicate and include :

-the design record change level of the parts tested;

-any authorized engineering change documents that have not yet been incorporated in the

design record;

-the number, date, and change level of the specifications to which the part was tested;

-the date on which the testing took place;

-the quantity tested;

-the actual results (Attach with test result from laboratory) ;

-Mill sheet

-Supply chain check sheet

-Material List & Component Parts

(OUTPUT: Follow Attached sheet no.11)

Mill Sheet

Page 13 of 29 Technical Supplier Manual

Supplier Quality Improvement Manual

Supply Chain Check Sheet

(OUTPUT: Follow Attached sheet no.12)

Material List & Component Parts

(OUTPUT: Follow Attached sheet no.13)

4.4.2.11 Performance test results shall indicate and include :

-the design record change level of the parts tested;

-any authorized engineering change documents that have not yet been incorporated in the

design record;

-the number, date, and change level of the specifications to which the part was tested;

-the date on which the testing took place;

-the quantity tested;

-the actual results (Attach with test result from laboratory);

(OUTPUT: Follow Attached sheet no.14)

Page 14 of 29 Technical Supplier Manual

SUPPLIER NAME :

PART NO. :

PART NAME:

MFG.NO. :

Model :

Order Production Delivery Total

0 1 2 3 4 5 Date Date Date Date HaveNo

Have

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0 Checked by Issued by

Rev.

Note : 1.Supplier shall input all concerned data of supply chain management. (Include packing material)

2.This data will keep confidential by TER. TER will not pass this database to customer or any.

< Attached Sheet No.12 >

Supply Chain Database List

Part Picture Packing Picture

No.

Tier

Part NameUsage/

Unit

Supplier

Address(Please give complete details include

Industrial Estate Name,

Postal Code, etc.)

Lead Time Back Up

Name

Manufa

cture

r

Tra

der

Back Up

ProcessName of Back up process Address

Identify the special that

cannot make by other

Tokai Eastern Rubber (Thailand), Ltd. Supplier Name________________________________

Approved by Checked by Approved byA.Phanit C.Kwanchai

Approve(Mgr.)

L.Vathit

Date History Issue(Staff) Check(Supv.)

1-Dec-12 New issue

16

Supplier Quality Improvement Manual

4.4.2.12 Initial Process Studies and Control

The level of initial process capability or performance shall be determined to be acceptable

prior to submission for all special characteristics designated by TER or supplier. The supplier shall obtain

TER concurrence on the index for estimating initial process capability prior to submission.

The supplier shall perform measurement system analysis to understand how

measurement error affects the study measurements.

Note: For characteristics that can be study using X-bar and R charts, a short term study should

be based on a minimum of 25 subgroups containing at least 100 readings from consecutive

parts of the significant product run.

Acceptance Criteria for Initial Study

Index > 1.67 The process currently meets the acceptance criteria.

1.33 < Index > 1.67 The process maybe acceptable. Contact the authorize TER

representative for a review of the study results.

Index < 1.33 The process does not currently meet the acceptance criteria.

Contact the authorize TER representative for a review of the study

results.

After 2nd SPTT audit, supplier will launch to intial process control. Supplier shall record

key process characteristic and key product characteristic as SPC data. The record shall report to TER

for 3 months or 30 production lots by 1 time per month or appropriate period which accept by TER.

4.4.2.13 Qualified Laboratory Documentation

The qualified laboratory (internal or external to the supplier) shall have a laboratory scope

and documentation showing that the laboratory is qualified for the type of measurements or tests

conducted.

When an external/commercial laboratory is used, the supplier shall submit the test

results on the laboratory letterhead or the normal laboratory report format. The name of the laboratory that

performed the tests, the date(s) of the tests, and the standards used to run the tests shall be identified.

Page 15 of 29 Technical Supplier Manual

Supplier Quality Improvement Manual

4.4.2.14 Master Sample Application

The supplier shall submit sample product 3 pcs. or 3 shots and retain a master sample

for the same period as the production part approval records, or

-until a new master sample is produced for the same part number for TER approval

-where a master sample is required by the design record, control plan or inspection

criteria, as a reference and standard. The master sample shall be identified as such, and shall show TER

approval date on the sample. The supplier shall retain a master sample for each position of a multiple

cavity die,mold,tool or pattern,or production process.The master sample will attached with full lay out data.

(OUTPUT: Follow Attached sheet no.15)

4.4.2.15 Checking Aids

-The supplier shall submit any part-specific assembly or component checking aids. The

supplier shall certify that all aspects of the checking aid agree with part dimensional requirements. The

supplier shall document all released engineering design changes that have been incorporated in the

checking aid at the time of submission. The supplier shall provide for preventive maintenance of any

checking aids for the life of the part.

Checking fixture / Gauge;

- Supplier must be set up annual fabrication and calibration plan for C/F Gauge and GR&R

test continue us

- CF/G should be indicate P/No., ECI

- CF/G must be completed to inspection parts before 1st OTS ̴1 month

4.4.2.16 Records of Compliance with Customer-Specific Requirements

The supplier shall have records of compliance to all applicable TER-specific requirement.

4.4.2.17 Part Submission Warrant (PSW)

Upon completion of all PPAP requirements, the supplier shall complete the Part

Submission Warrant(PSW). Supplier shall prepare PPAP level 3 except TER request another level.

If production parts will be produced from more than one cavity, mold, tool,die, pattern,

or production process, the supplier shall complete a dimensional evaluation on one part from each.

The specific cavities, molds, line, etc., shall then be identified in the "Mold/Cavity/production Process"

line on a PSW, or in a PSW attachment

Note: One warrant per customer part number

-For Part Submission Warrant (PSW) approved follow up PPAP approval by identified

status Approved, Interim Accepted and Rejected.(OUTPUT: Follow Attached sheet no.17)

Page 16 of 29 Technical Supplier Manual

16

16

Supplier Quality Improvement Manual

4.4.2.18 Certification of Non-Use of the controlled substances.

Certification of Non-Use of the controlled substances is the document for supplier certify

the non-use of the controlled substances in process of supplier which produce production material to TER.

Certified with test report or ICP data.

Certification of Non-Use of the controlled substances

(OUTPUT: Follow Attached sheet no.19)

4.4.2.19 Cover sheet and Test report

4.4.2.19 Material Data Sheet

Material Data Sheet is the document which show and calculate ingredient or

use of substance. [TER'S code : MDS38301]

(OUTPUT: Follow Attached sheet no.23)

Page 17 of 29 Technical Supplier Manual

Cover sheet Test report

Material Data Sheet

Measured Component Component Part Component Material Name Material No. / Symbol Material Norms/Standard Material Weight (g) Material Classification Basic Substance Percentage of SoC/ EHS SoC/ EHS Substance

Weight Part/Item No. Measured Weight Part Or Or Inhouse Norm Surface Treatment (Select from sheet of Name Basic Substance Substance Name Purpose of Use

per Items (g) per Item (g) Quantity Surface Treat. Name Surface Treat. Code Surface Treat. Standard Weight (mg) Material Classification) %

Delivery Part Material SoC/ EHS

Part No. Part Name Component Part Name

Component Part

Supplier Name :

Contact Person : Tel :

Position : Fax :

Dept. : Mobile :

Email:

TOKAI EASTERN RUBBER (THAILAND), LTD.

Issued byChecked byApproved by

Supplier

Supplier Quality Improvement Manual

4.4.2.21 SVHC Survey

To survey substances of very high concern (SVHC) in product to comply with REACH

regulation.

(OUTPUT: Follow Attached sheet no.25)

4.4.3 TER PPAP Status

4.4.3.1 Approved

Approved indicates that the part or material meet all TER requirements. The supplier is

therefore authorized to ship production quantities of the product, subject to releases from TER schedule.

4.4.3.2 Interim Approval

Interim Approval permits shipment of material for production requirements on a limited

time or piece quantity basis. The supplier shall re-submission to TER for status of "Approved" within

7 days after TER reply to supplier.

4.4.3.3 Rejected

Rejected means that the PPAP of supplier was not meet TER requirement. Supplier

shall corrected to meet TER requirement then submit to TER within 15 days.

4.4.4 Record Retention

PPAP shall be maintained in the period that the part is active plus one calendar year.

Supplier shall ensure that the appropriate PPAP records from a superseded part PPAP file are included,

or referenced in the new pat PPAP file.

For (Safety) (Regulation) (Emission) Supplier shall keep the PPAP 11 years

after model run out.

Supplier shall keep approved PPAP in paper file and/or Electronic file (PDF file).

Electronic file shall submit to TER by 7 working days after received PPAP from TER.

Page 18 of 29 Technical Supplier Manual

S R E

Accompanying Document Exhibit 2 : SVHC Questionnaire Supplier code

Components that contain any of the proposed substances listed in Accompanying Document Supplier name

in a concentration of 0.1% or more in a homogeneous material or not ? Authority's name

( Please add your answer mark in the blank ) Position

Phone no.

If yes please fill in the following table regarding components that contain any of the proposed substances listed in Accompanying Document in a concentration of 0.1%

or more in a homogeneous material.

※If more lines are needed, please add lines as necessary.

a b c d e f

Material

Name

Material

Standard

Weight of basic

material

(homogeneous

material)

Concentration of

SVHC in homegenious

material (%)

Total weight of SVHC Weight of component

1

2

3

4

5

6

7

8

9

10

11

12

13

No.SVHC-containing

part of component

Part name.

/Component name.

Part no./

Component No. Name of SVHC

Have

Not have

Company Stamp

Supplier Quality Improvement Manual

4.5 Process Change Requirement (Incase of ECN)

4.5.1 Reason to information of process change and submission requirement for supplier

4.5.1.1 Process Change Notice

Process Change Notice to define change previous process compare with new process

for TER approve. The supplier shall submit Process Change Notice before

change 1 month. (N-3)

4.5.1.2 Sample production parts

The supplier shall provide sample product 3 pcs./shots or all cavity for TER evaluation.

and compare data old with new before approve to Process Change Notice (Before 2 months)

4.5.1.3 Balance Stock Control

Supplier shall to confirm implement timing of change to TER incharge of Production

Control Department and reference information to Technical Department follow each period below

N

D-9

D-3

D-1

D

Page 19 of 29 Technical Supplier Manual

(month of 1st ship lot)

Implement target

- First Lot arrive to TER

- Last & First Lot Confirm & Information

- Stock balance follow actual order per loading

- Stock balance follow actual order per day

- Stock balance follow actual order per week

- Co-Check the Sample production parts

- Implement timing by forecast

-Submit Process Change Notice

Actual 1st ship lot

Order number

Date and time of 1st ship lot

Date of 1st ship lot

Week of 1st ship lot

OTS approvalN-1

Confirm Item Output

N-3

Type

PC

N

PP

AP

Pro

cess F

low

Ch

art

an

d c

on

tro

l p

lan

MS

A

Dim

en

sio

n R

esu

lt

Perf

orm

an

ce R

esu

lt

Su

pp

ly C

hain

Init

ial P

rocess s

tud

y

PS

W

Sam

ple

Inch

arg

e

Engineering Change from customer O O - - - - - - - -

Shape Change O O - - - - - - - -

Add/Change Tolerance O O - - - - - - - -

Characteristic O O - - - - - - - -

Material (Design Change) O O - - - - - - - -

MAN Subcontractor use O - - - - - - O - -

Machine add to up capacity (same

specification with current machine)O - - - O - - O O O

Machine change (change specification

with current machine)O - - - O - - O O O

Process flow chart O - O - - - - O - O

Control item I control plan change O - O - - - - O - -

Sub-supplier production (Tier3) O - O O O O O O O

Add material sourcing O O - - - - - - - -

Change material sourcing O O - - - - - - - -

Add mold/die/tooling to up capacity O O - - - - - O - -

Change mold/die/tooling O - - - O O - O O O

Use tooling which stop production over

12 monthsO - - - O O - O O O

Checking figure/inspection gauge add O - - O - - - - - O

Chacking figure/inspection gauge

change (design change) O - - O - - - - - O

OTHERS Location change O - - - O - - O - O

Tech

nic

al

Qualit

y A

ssura

nce

Item Cange

Pro

du

ct

(EC

N)

MEASUREMENT

Mold

MATERIAL

METHOD

MACHINE

Pro

cess

Ch

an

ge

16

16

16

Supplier Quality Improvement Manual

4.5.2 Delivery requirement after PCN approved.

Supplier shall use initial tag for control shipping parts change to TER follow

Delivery requirement table

Deliver requirement

Last Lot Confirm Change is "Old Part in Last - Attach with Invoice and Part

(Old Parts) ECI" at " Others - Confirm by telephoen / e-mail

First Lot Confirm Change is "New Part Lot - Attach with Invoice and Part

(New Parts) ECI" at " Others - After PSW approved is 1 lot

- Confirm by telephone / e-mail

<Old Part in last ECI tag> < New Part Lot ECI tag>

- And continue attach special Tag for first lot new process by specify

" initial / ECI Mass Production " then follow Material (Delivery schedule (MDS) from PC/TER

Refer to Quality Assurence Supplier Manaul Part 3

Page 20 of 29 Technical Supplier Manual

Red

Yellow

RemarkReason / identifyPurposeColor Tag

16

Supplier Quality Improvement Manual

4.5.3 Engineering specification change control flow

4.5.4 Record Retention

PCN or ECR shall be maintained for the length of time that the part is active plus one

calendar year. Supplier shall ensure that the appropriate PCN and ECI records are included,

or referenced in the past PPAP file.

Page 21 of 29 Technical Supplier Manual

Item

QA &TC - Issue ECR from supplier - ECR

TC - Issue ECR to TRI - ECR

TC & TRI - Review ECR from TER - ECR

Customer - Review & Approve ECI/ ECN from TER - ECN / ECI

-Received ECI from customer ECN/ECI/customer

part drawing

- Issue RFD -Doc.no.TES-IZ-6127

- Revise Internal drawing and send to TER - Drawing

TC - Revise and Register drawing - Drawing

- Receive drawing -Drawning

- Set up plan (Plan approved)

Core Team - Review and set up trial plan - TPCR

- Issue TPCR - PCR

QA&TC - Submit to customer approve(plan) - PCR

Customer - Review / Approve PCR plan - PCR

-Making sample part for evalaution

-Trial Confirm Change point follow -Doc.no.TES-PZ-6513

Working step 6M -Scat Sheet issue

Supplier - Prepare process (6M) support TER trial -S-PPAP package

- Summary S-PPAP submit to TER

QA &TC -Test confirm Chagne point -Scat sheet result

-Compare Result with current condition -Compare data

-Technical Supplier Manual

-Submit OTS to customer for evaluation - Part data (OTS)

QA&TC&PC -Audit supplier process - SPTT Activity

Customer -Trial confirm part approve

- Tooling & Equipment preparation - Working step

- Process preparation - Process control std.

- Work standard preparation - I will check this

QA & TC - Approve PCR and S-PPAP -PCR

-SPPAP approved

QA - Process & Product confirmation - TPCR

- Audit report

- First delivery to TER - Firs lot data

MD - Approved TPCR - TPCR

- Process capability monitoring - Record

- % NG summary

QA - Process capability monitoring - Record

- % NG summary

- Submission concern document -PPAP pacakge

of PPAP to customer approve

- Approved process before start mass -PCR & PPAP

production

- Start production continue - 1st lot delivery record

- Balance stock & run out old part

- 1st lot delivery confirm to customer

Plan

ning

IPl

anni

ng II

App

rova

l

PE & QA

QA & PD

QA & TC

Supplier

TRI

Designer

P.I.C.

Customer

PD, QA

Supplier

CUSTOMER Concerned Doc.DetailTRI

Supplier

Ver

ific

atio

n

MKT

MKT

SUPPLIERTER

QA&TC

Supplier

PC, TC

PE

Review

ECR Issue

ECR Issue

Review

ECR Issue

Reject

Review

ECI/ECN Issue

Drawing Release

Receive ECI

Issue RFD

Receive /Register Receive

drawing

Set up master plan&Issue PCR

(Target = 45 days)

(Target = 7 days)

APQP meeting & Issue

PCR & TPCR

Trial

Scat sheet &

Evaluation

Production preparation

Process

audit

TPCR

Approval

Monitoring & Special

control

Process capability

evaluation

Submission PPAP

Approval

Start mass production

Reject

Accept

Reject

Accept

Reject

Reject

Reject

Accept

Reject

(Target = 15 days)

Accept

Accept

Accept

Accept

Submit Off tool sample

to customer

Part EvaluationAccept

Reject

Supplier

Process audit

Start mass production

at supplier

Production preparation

Sample

making

Accept

Reject

Approve

Reject

Accept

Submission PCR

Reject

S-PPAP submission

Supplier PCR &

S-PPAP approve

Accept

Reject

Supplier Quality Improvement Manual

[Responsible to QA department]

4.6 Guideline for Environmental Hazardous Substance Management

4.6.1. Introduction

4.6.1.1 Introduction

According to automotive parts and electronic equipment are commerced to EU market, it is

enforced by ELV, RoHS Directive and REACH regulation. The ELV concept is about "Do not use Lead

Mercury, Cadmium, Hexavalent Chromium, PBB, PBDE, Deca-BDE, HBCD, Asbestos and PFOS

for automotive parts (some material / parts are exempted by Annex II).

For RoHS (Restriction of the use of certain Hazardous Substances in electrical and

electronic equipment) is about "Do not use Lead, Mercury, Cadmium, Hexavalent Chromium, PBBs

(Polybrominated Biphenyl) and PBDEs (Polybrominated Diphenyl Ether) for electronic part.

REACH concept is to survey use of SVHC in product.Tokai Eastern Rubber (Thailand), Ltd. have many

supplier that manufacture and deliver raw material / part. It will be finished goods which send to OEM

customer who export the goods to EU market. Then we would like to coorperate with our

supplier in order to establish Environmental Hazardous Substance Management System and protect

contamination of these substances in raw material and product.

4.6.1.2 Purpose

This document is a guideline of quality management for our supplier to comply with it.

4.6.1.3 Scope

This document can apply for all suppliers to prevent Environmental Hazardous Substances

contamination in raw material, part and solution include in-direct material. Supplier will be considered

by supply chain.

4.6.2. Implement

4.6.2.1 Policy/ Objective & Target / Action Plan

(1) Policy/ Objective & Target/ Action Plan is issued by top management. The detail shall

concern activity to decrease Environmental Hazardous Substances. These document shall implement

and review cover organization.

(2) Shall set up training program about Environmental Hazardous Substances for employee.

4.6.2.2 Organization

Shall set up responsible person or team to support management of Environmental Hazardous

Substances in organization. The purpose is to achieve the target.

Note

1 ELV: Directive of End-of-Life vehicles (2000/53/EC)

2 RoHS: Directive of Retriction of the use of certain hazardous substances in electrical and electronic equipment

(2002/95/EC)

3 REACH: Registration, Evaluation, Authorization and Restriction of Chemicals (Regulation 2006/1907/EC)

4 SVHC: Substance of Very High Concern

Page 22 of 29 Environmental Supplier Manual

*1 *2 *3

*4

Supplier Quality Improvement Manual

4.6.2.3 Communication

(1) Shall set up communication route and information method inside and outside company

about Environmental Hazardous Substances.

(2) Shall have procedure for report to top management and customer when Environmental

Hazardous Substances are found in raw material, part and product.

4.6.2.4 Internal audit

(1) Shall have internal audit and audit report that contain Environmental Hazardous Substances

item.

(2) Shall set up skill and/ or training of internal auditor.

(3) Shall set up procedure for corrective action from internal audit result.

(4) Shall present internal audit result to top management for review performance.

4.6.2.5 Supplier selection

(1) Shall set up supplier selection standard and activity of top management about Environmental

Hazardous Substances with supplier.

(2) Shall set up / inform analysis method of Environmental Hazardous Substancess to supplier.

4.6.2.6 Supplier management

(1) Shall set up plan to monitor Environmental Hazardous Substances at supplier

manufacturing site.

(2) Shall inform supplier about Environmental hazardous Substances control and standard.

4.6.2.7 Receiving raw material

(1) Shall have standard for raw material and part receiving. The standard have to contain

Environmental Hazardous Substances item in check sheet and keep record of it.

(2) Shall have standard for material receiving / distribution from Warehouse and record it

such as lot number.

(3) Shall have analysis result of Environmental Hazardous Substances of raw material.

(4) Shall have method to prevent contamination of Environmental Hazardous Substances in

receiving area.

4.6.2.8 Production

(1) In case of using same equipment/ machine with other customer, production shall have

method to prevent Environmental Hazardous Substances contamination when change raw material.

(2) Shall have procedure for protection of wrong material using.

(3) Shall not use recycled material.

Page 23 of 29 Environmental Supplier Manual

Supplier Quality Improvement Manual

4.6.2.9 Shipping

(1) Shall have supplier history record about lot no.

(2) Shall have procedure for stop shipping raw material when Environmental Hazardous

Substances are found.

(3) Shall have procedure for protection of product mixing.

4.6.2.10 Prevention of re-occurrence

(1) Shall have preparation to protect Environmental Hazardous Substances contamination.

It shall find root cause to protect re-occurrence.

Reference TER's customer requirements

Requirement

The Environmental Hazardous Substances shall not be used for material/part, in-direct & sub-material

which are delivered to TER according to EU Directive 2000/53/EC.The amendment on a regular basis

shall be obeyed, regarding Annex II (2005/673/EC) for automotive part and RoHS Directive 2002/95/EC

for electronic part. All products must be free from Perfluorooctane Sulfonates in accordance

with laws and regulation Directive 2006/122/EC, and REACH Regulation (Regulation 2006/1907/EC)

for chemical.

Supplier' s Responsibility

(1) Supplier shall fulfill all requirements that contained in this manual regardless if is mentioned

in the drawing or not.

(2) Supplier shall fulfill the latest version for amending of the related directives, laws regulations etc.

(3) In case of use of Environmental Hazardous Substance can not be avoided, supplier shall

report to Technical and Purchasing of TER.

Standard of environmental hazardous substances control

Environmental Hazardous Substance Control Flow

TER Supplier

Purchasing

Technical

Technical

Technical

QA

In case of change : When supplier have change, shall consider environmental hazardous substance which may be effect to

material/part which are sent to TER. Supplier shall submit test report of environmental hazardous substance to Technical section of TER.

Page 24 of 29 Environmental Supplier Manual

FlowIn charge

Document

Request new material/part

Trial new material/part

Approve PPAP

Start Mass Production

New Part Notice

SBSC (at TM0stage)

- Test report (ICP Data) + Cover sheet - Certificate of non-use of the controlled substances - Declaration of no use of PFOS - Material Data Sheet + Mill sheet/certificate - SVHC survey sheet - PPAP

PPAP

- Certificate of non-use of the controlled substances - Mill sheet - Test report (ICP Data) + Cover sheet (annual) (when request)

Submit PPAP

Supplier Quality Improvement Manual

Standard for environmental hazardous substances control

Analytical method of Environmental Hazardous Substances

There are 2 types of analysis methods, having different purposes.

(1) Qualitative analysis ( Screening )

The qualitative analysis is the method for determining with each whether a substance of

environmental concern is contained. Basically, the methods specified in Table 1 shall be used.

The main purpose of this analysis is to examine whether there is a content of a substance of

environmental concern in production materials, production trial materials and products. If no such

substances are detected, it means that there is no substances of environmental concern.

(2) Quantitative analysis

The quantitative analysis is the method for accurately determining the amount of a substance, in

order to quantitatively prove that the amount of the substance is equal to or less than the threshold value.

Table 1 shows the analysis method and the lower limit of determination amount for each substance.

However, other quantitative methods may be used instead as long as the method assures the

accuracy of measured value with use of a standard sample and a standard substance, and satisfies

a lower-limit determination amount as specified in Table 2.

Page 25 of 29 Environmental Supplier Manual

In case of found environmental hazardous substances

intentional use unintentional use

inform top management and customer compare with criteria at Table 1, 2

And Annex II

accept over than criteria

inform top management and customer

Corrective action such as change raw material, change chemical

change process

re-submit PPAP to TER Corrective action such as change raw material, change chemical

change process

submit PPAP to TER

Supplier Quality Improvement Manual

Table 1 Measument method

Note (1)

; Pack test: KYORITSU CHEMICAL-CHECK Lab., Corp.

Outline of Analysis

The outline of the analyses shall be as shown.

Analytical Instruments

(1) ICP - AES analytical instrument

An instrument comprising an excitation power supply unit, sample injection unit, atomic

emitting unit , spectrometer, device control system, and recorder. It is desirable to use an

instrument equipped with a device for producing atomic vapor by reduction (for Mercury) as an

auxiliary instrument.

Page 26 of 29 Environmental Supplier Manual

Materials / parts

Qualitative analysis

Reporting of no detection

Quantitative analysis

Reporting measured value

Control division

Not detected

Detected

Pb

Hg

Cd

Cr6+

PBB

PBDE

Deca-BDE

HBCD

SO

C4

Su

bsta

ncese

Bro

min

ate

d

Fla

me R

ed

ftard

an

ts

Asbestos

Step 1 ( Qualitative analysis ) Step 2 ( Quantitative analysis )

ScreeningAnalysis

(XRF)

Out of spec

Within spec OK

Confirm with supplier confirm that all Brominatedcontent which is identified byscreening analysis is unregulatedBrominated compound

Within spec

Out of spec

OK

NG

ScreeningAnalysis

(XRF)

Out of spec.

Within spec. OK Out of spec Within spec

Out of spec

OK

NGQuantitative Analysis( GC-MS, LC-MS )

QualitativeAnalysisPolarizationmicroscope

Positive

Negative OK

Quantitative Analysis

( XRD calibrationCurve method ) Out of spec

Within spec

NG

OK

Quantitative Analysis

Supplier Quality Improvement Manual

(2) AAS analytical instrument

An instrument comprising a light source unit, sample atomization unit, wavelength selection

unit, measuring unit, and data display / recording unit. It is desirable to use an instrument equipped

with auxiliary instruments such as device for producing atomic vapor by reduction (for Mercury)

and electrothermal type furnace.

(3) Absorption photometer

An instrument comprising a light source unit, wavelength selection unit, sample chamber,

measuring unit, and data display/ recording unit.

(4) Fluorescent X-ray spectrometer

An analytical instrument comprising an X-ray generation unit , spectrometer / detector /

proportional counter, data processing unit. Basically, for qualitative analysis, an energy dispersive

type instrument with less restrictions on sample surface shapes shall be used. Further , the

instrument shall be capacle of exciting targeted elements by means of X-ray that prevents detection.

In case of unintenional using

Table 2 Limit of detection level

Remark :

- Resin, paint, pigment, ink rtc control Cr6+

50 ppm max.by Screening (XRF)

- Resin, paint, pigment, ink rtc control Cr6+ 100 ppm max.by Quantitive (ICP)

Page 27 of 29 Environmental Supplier Manual

8. HBCD 200 ppm 1000 ppm max.

9. PFOS - 1000 ppm max.

*1 Screening (XRF)

Pass

*2 Quantitive (ICP)

Pass

6. PBDE 200 ppm 1000 ppm max.

7. Deca-BDE 200 ppm 1000 ppm max.

1. Pb 200 ppm 500 ppm max.

Material and Part

2. Cr6+ 200 ppm 500 ppm max.

3. Hg 200 ppm 500 ppm max.

4. Cd 50 ppm 50 ppm max.

5. PBB 200 ppm 1000 ppm max.

Materials and Parts M001 Result

Asbestos Negative

Negative

Negative

Negative

Negative

Negative

Note : Negative = Absent of asbestos fiber in sample

Positive = Present of asbestos fiber in sample

Tremolite ( Cas no. 77536-68-6 )

Actinolite ( Cas no.77536-66-4 )

Test parameter

Amosite ( Cas no. 12172-73-5 )

Anthophyllite ( Cas no. 77536-67-5 )

Chrysotile ( Cas no. 12001-29-5 )

Crocidolite ( Cas no. 12001-28-4 )

Supplier Quality Improvement Manual

4.7 Control of Initial Nonconforming Products(NC)

To determine supplier responsibility for control and make corrective action in initial nonconforming

product. Nonconforming product is the production part from supplier which their specifications do not

reach engineering drawing and related standard.

Nonconforming Product divided to 2 cases

-Major NC : NC effect to part functional

-Minor NC : NC not effect to part functional

When Technical found NC which occur in supplier process, Technical and supplier shall action

follow this step.

Control of Initial Nonconforming Products(NC) Flow Chart

TER Problem Follow Up Sheet

Note: When Technical found NC may effect to quality score in TER Initial Technical Control(TITC) refer

to TITC criteria.

For special control of initial part, supplier shall take activity QRE (Quality Resident Engineering)

3 months or 30 supplier's production lot. Supplier shall inspect part which supplied to TER before use

in TER's production process, record for inspection result and identified on delivery tag is "QRE Passed"

Criteria for QRE Approve No major case in part function

Minor case in appearance less than 0.05 ppm

Page 28 of 29 Technical Supplier Manual

Technical/TER found NC part

Issue Quality Information(QI)

Judgement

Major NC Minor NC

QA/TER issue CARTechnical/TER issue

Problem follow up sheet

Supplier analyze and report

CAR within 7 days

QA and Technical

follow up CAR in

process of supplier

Technical follow up

Problem follow up sheet

in process of supplier

Supplier analyze and report Problem

follow up sheet within 7 days

CAR closing Problem follow up sheet closing

Accept Accept

Not accept Not accept

Supplier Quality Improvement Manual

5. Attachment list

Attached Sheet No.1 : Project Organization Chart

Attached Sheet No.2 : Production Preparation Schedule : PPS

Attached Sheet No.3 : List of Engineering drawing of supplier

Attached Sheet No.4 : SPTT Audit Report

Attached Sheet No.5 : MSA format

Attached Sheet No.6 : Shipping Tag

Attached Sheet No.7 : List of Engineering Change

Attached Sheet No.8 : Process Flow Diagram

Attached Sheet No.9 : Control Plan

Attached Sheet No.10 : Dimension Results

Attached Sheet No.11 : Material Test Results

Attached Sheet No.12 : Supply Chain Database List

Attached Sheet No.13 : Material List & Component Parts

Attached Sheet No.14 : Performance Test Results

Attached Sheet No.15 : Initial Master Sample Tag Format

Attached Sheet No.16 : Supplier PPAP request sheet

Attached Sheet No.17 : Part Submission Warrant(PSW)

Attached Sheet No.18 : Supplier Banned Substance Check Sheet (SBSC)

Attached Sheet No.19 : Certification of Non-Use of the Controlled Substances

Attached Sheet No.20 : Process Change Notice

Attached Sheet No.21 : Quality Problem follow up sheet

Attached Sheet No.22 : Environmental test report cover

Attached Sheet No.23 : Material Data Sheet

Attached Sheet No.24 : Declaration of no use of PFOS

Attached Sheet No.25 : SVHC Survey

:

Attached Sheet No.26 : Inspection Standard and Inspection Record

:

Attached Sheet No.27 : Allowed maker <Making paint list free SoC>

:

Attached Sheet No.28 : Engineering Change Request (ECR)

Attached Sheet No.29 : Changing Point Control Sheet (CPCS)

Attached Sheet No.30 : Sample data report

Attached Sheet No.31 : Design Verifications Plan & Report.

Page 29 of 29 Technical Supplier Manual

13

13

13.1

14.1

14.1

14.1

Technical Supplier Manual Change Notification

1 Quality assurance ideality 1 Quality assurance ideality

2 Purpose 2 Purpose

3 Scope 3 Scope

4 Requests to supplier 4 Requests to supplier

4.1 Initial Control Organization 4.1 Initial Control Organization

4.2 Approval Initial Part for Supplier 4.2 Approval Initial Part for Supplier

Cancelled 30 lot/ 3 month

Add Supplier Type Control Method

4.2.1 Production Preparation Schedule (PPS) 4.2.1 Production Preparation Schedule (PPS)

4.2.2 SPTT activity 4.2.2 SPTT activity

Add SPTT Audit Criteria

4.2.3 Supplier Inspection standard 4.2.3 Supplier Inspection standard

Add require of list Engineering record. Add Inspection Rank

4.2.4 SBSC 4.2.4 SBSC

4.2.5 Changing Point Control Sheet (CPCS) 4.2.5 Changing Point Control Sheet (CPCS)

4.2.6 Design Verifications Plan & Report. 4.2.6 Design Verifications Plan & Report.

4.2.7 SDR form supplier 4.2.7 SDR form supplier

4.3 Initial Delivery Control 4.3 Initial Delivery Control

4.4 PPAP Activity 4.4 PPAP Activity

4.4.1 Reason to submit PPAP 4.4.1 Reason to submit PPAP

4.4.2 PPAP Retention/Submission Requirement for

Supplier

4.4.2 PPAP Retention/Submission Requirement for

Supplier

4.4.2.1 Supplier PPAP request sheet 4.4.2.1 Supplier PPAP request sheet

4.4.2.2 Design Record (List of Engineering record) 4.4.2.2 Design Record / Engineering drawing recorder

4.4.2.3 Engineering Change Documents 4.4.2.3 Engineering Change Documents

4.4.2.4 Customer Engineering Approval 4.4.2.4 Customer Engineering Approval

4.4.2.5 Process Flow Diagrams 4.4.2.5 Process Flow Diagrams

4.4.2.6 Process FMEA 4.4.2.6 Process FMEA

4.4.2.7 Control Plan 4.4.2.7 Control Plan

4.4.2.8 Measurement System Analysis Studies 4.4.2.8 Measurement System Analysis Studies

4.4.2.9 Dimensional Results 4.4.2.9 Dimensional Results | Full lay out Inspection result

4.4.2.10 Material, Performance Test Results,Supply Chain 4.4.2.10 Material, Performance Test Results,Supply Chain

4.4.2.11 Initial Process Studies 4.4.2.11 Performance test results shall indicate and include

4.4.2.12 Qualified Laboratory Documentation 4.4.2.12 Initial Process Studies and Control

4.4.2.13 Master Sample 4.4.2.13 Qualified Laboratory Documentation

4.4.2.14 Checking Aids 4.4.2.14 Master Sample Application

4.4.2.15 4.4.2.15 Checking Aids

Add Checking fixture / Gauge

4.4.2.16 Part Submission Warrant (PSW) 4.4.2.16 Records of Compliance with Customer-Specific

Requirements

4.4.2.17 SBSC, Certification of Non-Use of the Controlled

Substances

4.4.2.17 Part Submission Warrant (PSW)

4.4.2.18 Cover sheet and test report 4.4.2.18 SBSC, Certification of Non-Use of the Controlled

Substances

New Technical Supplier Manual (Rev.15) New Technical Supplier Manual (Rev.16)

Records of Compliance with Customer-Specific

Requirements

Technical Supplier Manual Change Notification

New Technical Supplier Manual (Rev.15) New Technical Supplier Manual (Rev.16)

4.4.2.19 Material data sheet 4.4.2.19 Cover sheet and test report

Add TER'S Code: MDS38301

4.4.2.20 SVHC survey 4.4.2.20 Material data sheet

4.4.2.21 - 4.4.2.21 SVHC survey

4.4.3 PPAP Status 4.4.3 PPAP Status

4.4.3.1 Approved 4.4.3.1 Approved

4.4.3.2 Interim Approval 4.4.3.2 Interim Approval

4.4.3.3 Rejected 4.4.3.3 Rejected

4.4.4 Record Retention 4.4.4 Record Retention

4.5 Process Change Requirement 4.5 Process Change Requirement

4.5.1 Reason to information of process change and submission

requirement for supplier

4.5.1 Reason to information of process change and submission

requirement for supplier

4.5.1.1 Process Change Notice 4.5.1.1 Process Change Notice

4.5.1.2 Sample Product parts 4.5.1.2 Sample Product parts

4.5.1.3 Balance Stock Control 4.5.1.3 Balance Stock Control

Revise implement timing

4.5.2 Delivery requirement after PCN approved 4.5.2 Delivery requirement after PCN approved

Add Special Tag for First lot new process

4.5.3 Engineering specification change control flow 4.5.3 Engineering specification change control flow

4.5.4 Record Retention 4.5.4 Record Retention

4.6 Guideline for Environmental Hazardous Substance

Management

4.6 Guideline for Environmental Hazardous Substance

Management

4.7 Control of Initial Nonconforming Products (NC) 4.7 Control of Initial Nonconforming Products (NC)

5 Attachment list 5 Attachment list

5 Technical Supplier Manual Change Notification 5 Technical Supplier Manual Change Notification