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TOEIC Speaking Part.5 Name : 2011103012 2011103004 2011103016 An Introduction toTOEIC Speaking Test and Part. 5 Question

Part. 5

Part. 5

Part. 5 (direction)

Directions: In this part of the test, you will be presented with a problem and asked to propose a solution.You will have 30 seconds to prepare. Then you will have 60 seconds to speak.

In your response, be sure to show that you recognize the problem, and propose a way of dealing with the problem.

Now listen to the voice message.

Part 5. Propose a solutionRequestAdviceComplain9complainHello, this is Mary Stuart. I had dinner with some friends last night at your restaurant. I was really disappointed with the service at your restaurant. First of all, I reserved a table for four people to have dinner at 7p.m., but to my dismay, it was not yet ready when we arrived. We were told that the waiter was still preparing the table, so we had to wait until 7:20p.m. before we were finally accommodated. It seemed that there were not enough wait staff in the restaurant because we also waited almost 30 minutes before a waiter menu that could be brought out quickly because we were already starving by that point. Although we were told our meals would be out in 20 minutes, it took your staff 40 minutes to serve us dinner. Worst of all, the food was served cold, as if it had been sitting on the counter for a long time already. I have never experienced such poor service at any restaurant my life. I hope you can do something to fix this before you lose more potential customers in the future.

adviceHi, Holly! This is Robert calling. Its been a while since we last saw each other, but I hope youre okay. Im calling because I need some advice from you regarding a birthday present that Im planning to give to my assistant. The birthday of my assistants is in two days, and I still dont have anything in mind to buy. I know that you have always been good at choosing what gifts to give and the best place to buy them. I hope you can help me because I very much want to give my assistant something memorable as a present. I would appreciate it if you could return my call before the end of the day, as I will need to buy the gift tomorrow. You can reach me at 555-5874. Thank you in advance for whatever advice you can offer me.

DirectionsIn your response, be sure to - show that you recognize the problem, and - propose a way of dealing with the problem.

RequestHello. This is Daniel Shum calling from Westmount Cleaners. Im calling to let you know that our offices phone bill shows extra fees added this month. The problem is that I dont know why these fees were charged to our account. We did not add any new services, and according to our phone record, we didnt make any long-distance calls. Before I pay the bill, I would like to know what the additional charges are for. Please contact me at my office at 555-2291. Ill be here all day. Thank you.

Hello. This is Daniel Shum calling from Westmount Cleaners. Im calling to let you know that our offices phone bill shows extra fees added this month. The problem is that I dont know why these fees were charged to our account. We did not add any new services, and according to our phone record, we didnt make any long-distance calls. Before I pay the bill, I would like to know what the additional charges are for. Please contact me at my office at 555-2291. Ill be here all day. Thank you. : Mr.Shum : Jason Looney-We accidentally billed your account for services that you didnt sign up for-I sincerely apologize for the inconvenience -Computer system- We credit your account for the extra fees-a months free international calling- please feel free to contact me , my number is 555-1292

ResponseHello Mr.Shum. This is Jason Looney returning your call. I just listened to your message and understand that you have extra fees on your phone bill this month. I sincerely apologize for the inconvenience and stress this must have caused you. We accidentally billed your account for services that you didnt sign up for. It was a mistake on the part of our computer system. I suggest that we credit your account for the extra fees, and give you a months free international calling. Hopefully, it will make up for your unfortunate experience. Please feel free to contact me if you have anything else to discuss. My number is 555-1292. Thank you

ResponseHello Mr.Shum. This is Jason Looney returning you call. I just listened to your message and understand that you have extra fees on your phone bill this month. I sincerely apologize for the inconvenience and stress this must have caused you. We accidentally billed your account for services that you didnt sign up for. It was a mistake on the part of our computer system. I suggest that we credit your account for the extra fees, and give you a months free international calling. Hopefully, it will make up for your unfortunate experience. Please feel free to contact me if you have anything else to discuss. My number is 555-1292. Thank you Strategy1. Listening2. Speaking3. Expressions191. Listening

Im calling to/about/forId like to/Im interested in

- Unfortunately/but/Im afraid/I just found that/suddenly/unexpectedly

/I hope that/Could you ?/Im wondering if you could-/If you do this,

1. Listening 2. Speaking/ This message is for This is Briana from

Im calling to respond to your request forIm responding to your recorded message about

2. Speaking As I understand, you said/Im sorry to hear that you have a problem with- I just received your message and found out that- 2. Speaking My solution to your problem is that-I think the best way to solve your problem is thatIf you need further information, feel free to call me at-You can reach me at XXX-XXXX or email me at XXX @XXXX3. Expressions- : (First of all) Thank you for using our service

: I apologize for the inconvenience

: You dont have to worry about it

: Im looking forward to seeing you soon3. Expressions , , , I checked our reservation list and fortunately we have some available seats, so Im willing to upgrade your seat to business class seat right away. But you will have to pay extra charge. After deciding, please let me know your decision as soon as possible. 3. Expressions One of our staff made a mistake when tasking your reservation, we misunderstand

We have some available tables.

I checked your reservation.But unfortunately, we have no available rooms.3. Expressions To compensate you/To make it up to youIll give you a discount couponThe repair fee is free of charge

3. ExpressionsAfter checking into the situation/I checked and found out that

/I have some good ideas for you

He should be able to help you out on this matter3. Expressions/Why dont you/ it would be helpful if you

/ Please make sure toIts important toReferenceshttp://blog.naver.com/PostView.nhn?blogId=xeras1&logNo=10151167254&redirect=Dlog&widgetTypeCall=truehttp://www.hackers.co.kr/http://blog.naver.com/gogopagoda?Redirect=Log&logNo=40159670279&jumpingVid=925B2E7AFDDB1C14580857707F7CE007402B

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