TOEIC L&R PRACTICE TEST 3

Play the file TOEICL&R.PracticeTest3.Listening.mp3

Listening Section

In the Listening section of the test, you are asked to demonstrate how well you understand spoken English. It consists of four parts, with special directions in each part. Remember, you are not allowed to take notes. This section will last approximately 45 minutes.

Part 1 Directions: In Part 1 of the test, you will be shown 6 photographs and hear four statements about each photograph. The statements will be marked (A), (B), (C), and (D). All statements will be spoken only once and not written down. For each photograph, choose the statement that accurately describes what can be seen in the photograph. Look at a sample photograph. VISUAL T3-4.SAMPLE

Listen to the four statements.

Statement (C), “Palm-trees are planted along the waterfront,” is the most accurate description of what can be seen in the photograph. Therefore, you should mark your answer choice (C). This part will now start with Question 1. Select your answers as you listen. 1. VISUAL T3.Q1

2.

VISUAL T3.Q2

3.

VISUAL T3.Q3

4.

VISUAL T3.Q4

5.

VISUAL T3.Q5

6.

VISUAL T3.Q6

Part 2 Directions: In Part 2 of the test, you will listen to 25 questions, each followed by three potential responses. The responses will be marked (A), (B), and (C). All questions and responses will be spoken only once and not written down. For each question, choose the response that accurately answers it. This part will now start with Question 7. Select your answers as you listen. 7. Mark your answer on the answer sheet. 8. Mark your answer on the answer sheet. 9. Mark your answer on the answer sheet. 10. Mark your answer on the answer sheet. 11. Mark your answer on the answer sheet. 12. Mark your answer on the answer sheet. 13. Mark your answer on the answer sheet. 14. Mark your answer on the answer sheet. 15. Mark your answer on the answer sheet. 16. Mark your answer on the answer sheet. 17. Mark your answer on the answer sheet. 18. Mark your answer on the answer sheet. 19. Mark your answer on the answer sheet. 20. Mark your answer on the answer sheet. 21. Mark your answer on the answer sheet. 22. Mark your answer on the answer sheet. 23. Mark your answer on the answer sheet. 24. Mark your answer on the answer sheet. 25. Mark your answer on the answer sheet. 26. Mark your answer on the answer sheet. 27. Mark your answer on the answer sheet. 28. Mark your answer on the answer sheet. 29. Mark your answer on the answer sheet. 30. Mark your answer on the answer sheet. 31. Mark your answer on the answer sheet.

Part 3 Directions: In Part 3 of the test, you will listen to 13 conversations. Every conversation will be followed by three questions about it. Each question will have four answer choices marked (A), (B), (C), and (D). Each conversation will be spoken only once and not written out. For each question, choose the answer choice that accurately answers it. 32. What is happening with the office? (A) It is being moved. (B) It is being renovated. (C) It is being equipped with new desks. (D) It is getting new computers. 33. What does the man say about the conference room? (A) It is extremely comfortable. (B) It will be on the first floor. (C) It is not large enough. (D) It will contain new desks. 34. What does the woman say about the Marketing Department? (A) She works there. (B) It will occupy the entire 3rd floor. (C) All of its members will work on the same floor. (D) She is not sure of its location in the building. --- 35. Where does Veronica work? (A) At a bank (B) At a credit history bureau (C) At a store (D) At a car dealership 36. Why does Veronica call Miguel? (A) There is a problem with his account. (B) One of his purchases was unusually large. (C) He has overdrawn his credit line. (D) His account was flagged as suspicious. 37. What had Miguel done? (A) Purchased a house (B) Changed his car (C) Signed the documents for the credit line (D) Paid the first installment for a car

--- 38. What does the man mean by saying, “Oh, what a surprise!”? (A) He thought the woman would be at the office. (B) He is disappointed to have worked unnecessarily. (C) He did not expect to see the woman today. (D) He is happy the woman will get back to her duties. 39. Why was the woman away? (A) She had to take her son to a babysitter. (B) She had a serious problem with her family. (C) She had a situation with her child that she’s been able to resolve. (D) She needed to spend more time with her children. 40. What will the man and woman do? (A) Sort out the orders for today (B) Finish the work in receiving (C) Print a copy of the inventory (D) Check the printer together --- 41. When did the woman initially plan to leave for vacation? (A) On the 10th (B) On the 12th (C) On the 14th (D) On the 29th 42. What would the man prefer that the woman do? (A) Leave for vacation earlier (B) Leave for vacation later (C) Return from vacation earlier (D) Return from vacation later 43. What will the woman probably do next? (A) Book her vacation (B) Leave on vacation (C) Help the man with the audit (D) Fill in the vacation request form --- 44. What kind of advice does the woman need? (A) About purchasing a car in Russia (B) About buying car insurance in Russia (C) About how her insurance plan will function in Russia

(D) About the frequency of car accidents in Russia 45. According to the man, what is the condition for obtaining a special insurance card? (A) Going to Russia by car (B) Having a Russian tourist visa (C) Having updated the insurance plan (D) Paying extra fees 46. In which case will the woman be able to avoid extra charges for an accident in Russia? (A) If the accident involves another driver (B) If she is on a foreign insurance plan (C) If she is not the one who caused the accident (D) If she has an updated insurance card --- 47. Why has the man not submitted the application? (A) He needs advice from the woman. (B) He needs the woman to write a letter of recommendation for him. (C) He needs some more time to fill out the forms. (D) He needs references from one of his previous employers. 48. What does the woman say about the position? (A) It is in high demand. (B) It requires a lot of experience. (C) It will be a great experience. (D) It closes on Monday. 49. What does the woman say about Spanish skills? (A) The man shouldn’t mention them. (B) They are required for the position. (C) They are a plus for the position. (D) The man should speak Spanish during the interview. --- 50. What will the woman do at 4 p.m.? (A) Arrive in Santiago (B) Leave from Santiago (C) Arrive at the airport (D) Check-in for the flight 51. What does the man suggest? (A) That the woman take an earlier flight (B) That the woman take an international flight instead (C) That the woman arrive at the airport earlier

(D) That the woman benefit from the busy time of the year 52. What does the woman reply to the man’s suggestion? (A) She agrees with the man. (B) She disagrees with the man. (C) She hesitates as for that suggestion. (D) She will decide later. --- 53. What does the man assume about the museum? (A) It is large. (B) It is new. (C) It is exciting. (D) It is free. 54. What will be the specialization of the new museum? (A) Archeology (B) Art (C) Technology (D) Biology 55. Which of the following is true about the woman? (A) She paints in her free time. (B) She is passionate about public relations. (C) She has a degree in Art History. (D) She studied Public Relations. --- 56. What is the man’s occupation? (A) Luggage carrier (B) Hotel manager (C) Hotel receptionist (D) Help desk attendant 57. What can be assumed about the woman? (A) She has already stayed at this hotel. (B) She can’t find her room. (C) She has found a bag. (D) She has lost some luggage. 58. What does the man say about the help desk? (A) It is located next to him. (B) It includes the lost-and-found service. (C) It helps the hotel’s clients only.

(D) It is open 24-7. --- 59. Are the two shoppers residents or owners of the building they’d like to equip? (A) Residents (B) Owners (C) Both residents and owners (D) Neither residents nor owners 60. Where will the security equipment be placed? (A) Cameras in the office and motion sensors in the rest of the building (B) Motion sensors in the office and cameras in and around the building (C) Cameras and motion sensors in the entire building (D) Motion sensors around the building and cameras inside the building 61. What is the approximate size of the office? (A) 2,000 square feet (B) 4,000 square feet (C) 14,000 square feet (D) 25,000 square feet ---

Salesofcommercialandresidentialproperties,permonth

VISUAL T3.Q62-64

62. What does the man suggest? (A) Trying to find correlations (B) Talking to the team about his findings (C) Analyzing the chart attentively (D) Taking advantage of the sales’ seasonality 63. Look at the graphic. During which months does the woman plan to introduce discounts? (A) January and February (B) May and November (C) June through October (D) December through March 64. Look at the graphic. During which months does the woman suggest to hire more personnel? (A) February and October (B) March through May (C) June and September (D) November and January

---

Item OriginalPrice FinalPriceBlackLeatherwithClip $84 $33.60RedPlasticwithBuckle $75 $30BrownLeatherwithBuckle $98 $39.20OliveLeatherwithClip $59 $23.60 65. What is the man’s problem? (A) He can’t place an order. (B) He can’t communicate with the Purchasing Department. (C) He can’t read the price list. (D) He doesn’t understand the prices. 66. Look at the graphic. According to the woman, what does the Final Price column correspond to? (A) Wholesale discount (B) Purchasing cost (C) Selling price (D) Original price 67. What does the man mean by saying, “Oh, that’s a relief”? (A) He is happy to finally understand. (B) He is grateful for the discount. (C) He is surprised at the large difference in prices. (D) He is disappointed he didn’t notice it himself. --- No. Destination Nextbusat Thefollowingbusat546 PineSt.&LewistonDr. 11:59a.m. 12:33p.m.546 GreeneDr.&OpalDr. 12:03p.m. 12:46p.m.128 TurtleSt.&MainSt. 12:10p.m. 1:03p.m.344 MainSt.&S.PowerlineRd. 12:18p.m. 12:38p.m. 68. In which direction is the woman’s ride? (A) North (B) South (C) East (D) West 69. Where is the schedule screen located? (A) After the ticket booth (B) On the ticket booth (C) Above the ticket booth

(D) Inside the ticket booth 70. Look at the graphic. What time is it at the moment of the conversation? (A) 11:54 a.m. (B) 11:58 a.m. (C) 12:04 p.m. (D) 12:08 p.m.

Part 4 Directions: In Part 4 of the test, you will listen to 10 talks. Every talk will be followed by three questions about it. Each question will have four answer choices marked (A), (B), (C), and (D). Each talk will be spoken only once and not written out. For each question, choose the answer choice that accurately answers it. 71. Who are the most likely attendees of this convention? (A) Health professionals (B) Educators (C) Children (D) Vendors 72. Which of the following is NOT mentioned as available at the sponsored facilities’ booths? (A) Internship applications (B) Health checks (C) Workshop participation forms (D) Information about their services 73. At what time does the convention center close? (A) 5 p.m. (B) 6 p.m. (C) 7 p.m. (D) 8 p.m. --- 74. In what kind of facility is this announcement taking place? (A) College (B) Bookstore (C) Library (D) Local produce shop 75. What is offered to students? (A) ID printing (B) One free book (C) Extra discount (D) Email account 76. At which of the following timeframes is it possible to meet James Koppa? (A) This week on Tuesday at 4 p.m. (B) This week on Thursday at 5 p.m. (C) Next week on Thursday at 5 p.m. (D) Next week on Tuesday at 4 p.m.

--- 77. What had happened in the town of Kambala? (A) An economic crisis (B) An epidemic (C) A natural catastrophe (D) An act of war 78. What does the speaker mean by saying, “We did not experience any medical emergencies we were not prepared for”? (A) The team was unprepared for so many victims needing medical assistance. (B) The medical situation in Kambala was unmanageable. (C) There were no medical cases of significant importance. (D) The team was able to treat all medical cases they had to. 79. How does the speaker feel about the mission? (A) He was devastated to see the aftermath of the disaster. (B) The mission affected him profoundly. (C) He deplores the mission’s results. (D) He is ecstatic about the work done. --- 80. What is the main purpose of this talk? (A) To explain the procedures of an employee survey (B) To remind the employees to order office supplies (C) To introduce the topics covered at the next meeting (D) To encourage employees to express their opinions 81. What is one of the topics in the questionnaire mentioned by the speaker? (A) Career development (B) Workplace hygiene (C) Short-term satisfaction (D) Employee’s goals 82. Who doesn’t have to order office supplies today? (A) Those who believe they have enough supplies until the next month (B) Those who will fill in the questionnaire before the deadline (C) Those who are satisfied with their current workplace (D) Those who will participate in the next Friday’s meeting --- 83. When shall the delivery take place? (A) In the morning

(B) Over the lunch time (C) In the afternoon (D) In the evening 84. Who is the listener of this message? (A) The sender of the shipment (B) The recipient of the shipment (C) The driver (D) The packager 85. Why will it be important to inspect the goods upon their arrival? (A) Because they are perishable and can be easily damaged (B) Because the deliverer assumes no responsibility after the receipt (C) Because the deliverer is usually unreliable (D) Because the goods are delivered on pallets --- 86. What does the company sell? (A) Real estate (B) Handmade décor (C) Artificial silk (D) Accounting services 87. What does the speaker say about the company’s future sales? (A) They will diminish. (B) They will stagnate. (C) They will progress. (D) They are uncertain. 88. Who is the target audience of this presentation? (A) Current employees (B) Future clients (C) Journalists (D) Potential investors ---

Desserts

• ApplePie-$4.50

• BlueberryCheesecake-$5.75

• Ice-CreamSundae-$4.00

• MaltMilkshake(Chocolate,Strawberry,orVanilla)-$3.00

89. What does the speaker mean by saying, “you will not be surprised to learn that we changed the prices”? (A) It was not discussed previously, so it will come as a surprise to Sean. (B) The price changes are the most important change that the speaker requests. (C) Sean is probably expecting the price changes to take place. (D) The speaker knows that Sean is opposed to price changes. 90. According to the speaker, what is the condition for ordering 50 copies of the menu instead of 40? (A) If this is more than the number printed last time (B) If they can be laminated for free (C) If the new dessert menu can be inserted in them (D) If the price is lower per copy 91. Look at the graphic. Which dessert is the least expensive? (A) Apple Pie (B) Blueberry Cheesecake (C) Ice-Cream Sundae (D) Malt Milkshake --- 92. What does Magic Clear NOT do? (A) It doesn’t clean. (B) It doesn’t disinfect. (C) It doesn’t bleach. (D) It doesn’t spray. 93. What is the main advantage of Magic Clear? (A) It can be used on virtually all surfaces. (B) It removes stains left by permanent marker. (C) It is harmless to animals. (D) It comes in form of a spray. 94. According to the speaker, what was the main goal of the research leading to the creation of Magic Clear? (A) Versatility of the product (B) Security of children and pets (C) Most complete disinfection possible (D) Possibility to clean metal objects

--- 95. According to the speaker, why do many people NOT adopt an environmentally friendly lifestyle? (A) They just don’t care about the environment. (B) They find it too difficult. (C) They do not believe that they impact the environment negatively with their current lifestyle. (D) They believe that zero-waste lifestyle is impossible. 96. What is the tone of this speech? (A) Informative (B) Ceremonial (C) Welcoming (D) Persuasive 97. According to the speaker, how do certain stores participate in preserving the environment? (A) By prohibiting plastic bags entirely in their facilities (B) By recycling old plastic bags (C) By letting shoppers use reusable bags for fruits and vegetables (D) By weighing the products responsibly ---

PendingChargesMerchant Amount Expected

clearancedateQuickStopGrocery $12.99 Dec13PetsandMore $60 Dec12ZippyGasStop $74.90 Dec15CaféAzul $4.75 Dec11 98. What problem did Ms. Sanchez encounter? (A) Disputed charges on her credit card (B) Confusion regarding her mailing address (C) Impossibility to change her credit card’s details online (D) Internet connection interruption 99. What does Nicoletta say about the problem? (A) It was resolved the day before. (B) It is not resolved yet. (C) It will be resolved the following day. (D) It cannot be resolved. 100. Look at the graphic. When should Ms. Sanchez come to the bank? (A) December 10th

(B) December 11th (C) December 14th (D) December 16th This is the end of the Listening section.

Reading Section In the Reading section of the test, you are asked to demonstrate how well you understand written English. It consists of three parts, with special directions in each part. Remember, you are not allowed to take notes. This section will last exactly 75 minutes.

Part 5 Directions: You will read a sentence that contains a blank as well as four answer choices that suggest words to fill the empty space. Select the answer choice (A), (B), (C), or (D) that best completes the sentence. 101. _________ prospection is by far the most important branch of the mining industry. (A) Oil (B) Rice (C) Solar (D) Coffee 102. If I _________ how to choose a good computer, I wouldn’t ask you to help me. (A) know (B) knew (C) have known (D) will know 103. _________ else have you talked to about the upcoming internal audit? (A) Who (B) Whom (C) Whose (D) Who’s 104. Mr. Dong _________ not be so impulsive during the meeting with the CEO. (A) can (B) was (C) ought (D) should 105. It’s a rather peculiar idea you are suggesting, _________ (A) is it? (B) isn’t it? (C) are you? (D) aren’t you? 106. Juana was supposed to call me this week, _________ I have yet to hear from her. (A) neither (B) nor

(C) or (D) but 107. Don’t worry about the quality; just buy _________ paperclips you can find. (A) cheaper (B) the cheaper (C) cheapest (D) the cheapest 108. Please include copies of diplomas, certificates, and other _________ with the application for the position. (A) credits (B) credences (C) credentials (D) credibilities 109. _________ was the last time this headhunter phoned you? (A) Where (B) Why (C) What (D) When 110. Mr. Rasmussen _________ in sick today again, has he? (A) calls (B) does not call (C) has called (D) has not called 111. I don’t think the pension plan _________ revised next year. (A) is (B) was (C) will be (D) has been 112. Do you think we can hire a new webmaster _________? (A) fast enough (B) enough fast (C) fastly enough (D) enough fastly 113. _________ important are social networks in the current marketing campaign? (A) Why (B) How (C) What (D) Which

114. While not completely mandatory, it is highly recommended that Mr. Stavridis _________ the issue to court. (A) take (B) takes (C) to take (D) took 115. I thought I’d order some cake for dessert, but finally I opted for a fruit salad _________. (A) despite (B) instead (C) however (D) unless 116. This editor has never published _________ books before. (A) childrens (B) children’s (C) childrens’ (D) childrens’s 117. If the notary _________ the contract tomorrow morning, we will sign it tomorrow afternoon. (A) prepare (B) prepares (C) will prepare (D) will have prepared 118. Nothing in this world _________ justify such colossal expenses. (A) will (B) won’t (C) will have (D) won’t have 119. Has the Chief Compliance Officer already checked _________ up-to-date procedures? (A) that (B) this (C) these (D) theirs 120. Can we stop for a second? I need to get some cash out of this _________. (A) ATM (B) VAT (C) IPO (D) ROI 121. I am afraid my credit card was _________ yesterday.

(A) stealed (B) stealen (C) stoled (D) stolen 122. Please bring _________ scissors with you. (A) two (B) two of (C) twice (D) two pairs of 123. The company _________ a branch in Rio de Janeiro, but it was sold a year ago. (A) uses to have (B) uses to having (C) used to have (D) used to having 124. Thank you for _________ me here. (A) drive (B) a drive (C) driving (D) driven 125. Mr. Yildiz _________ at our department for 25 years by the time retired in 2011. (A) has worked (B) has been working (C) had worked (D) had been working 126. A work permit lasting for up to 180 days can _________ very easily in this country. (A) obtain (B) obtained (C) be obtained (D) be obtaining 127. I don’t have carry-on luggage other _________ this backpack. (A) than (B) from (C) except (D) without 128. The file is very small, only about one hundred _________. (A) byts (B) bites (C) bytes (D) bights

129. Ms. Kovacs is a colleague of _________. (A) us (B) our (C) ours (D) ourselves 130. So sorry for being late – I got stuck in a traffic _________. (A) jam (B) stop (C) mess (D) queue

Part 6

Directions: You will be presented with four short texts, each containing four blank spaces. Use one of the four answer choices (A), (B), (C), or (D) to fill in the blank. Select the answer choice that best completes the text. Questions 131 to 134 refer to the following welcome letter: DearParents,WelcometoTwenty-First-Century-Kids!Wehopewecanexceedexpectationsofevenourstrictestparentsbykeepinganopendialoguebetweenourorganizationandyou!Asachildcarefacility,weunderstandtheimportanceofsafetyandeducationforboththechildandtheparent.Whetheryouarearepeatclient__131.__thisisyourfirstyear,wepromise100%satisfactionofcareoryourmoneyback.__132.__Thisisalsoagreatchancetomeetyourchildren’snewfriendsandtheirparents!Inaddition,wepostprofilesofourstaffonlineforyoutoread,which__133.__theireducationandchildcarebackground.Ourorientationsessionisopentoenrolledfamiliesandthosewhoare__134.__aboutourorganization.Sincerely,AngelaLeeManagerTwenty-First-Century-Kids 131. (A) and (B) or (C) but (D) whether 132. (A) Twenty-First-Century-Kids’ monthly schedules can be checked online; we update them regularly. (B) We welcome all the new clients and hope your children will feel happy with the enriching environment we provide. (C) We schedule two parent nights a month to ensure you are up to date with our latest lessons and activities. (D) Should you have any questions, please schedule a private meeting with myself or another management team member.

133. (A) include (B) includes (C) included (D) is included 134. (A) apprehensive (B) interested (C) attentive (D) curious Questions 135 through 138 refer to the following instructions:

__135.__healthytakestimeoutofyourday,andmakingtimetoworkoutcanbeadauntingtask.Forthebusyindividualswhowishtogetinshape,professionaltrainersrecommendHigh-IntensityIntervalTraining,orHIIT.

HIITutilizesquickburstsofexercisewithequalintervalsofrest,whichincreasethepercentageoffatburnedcomparedtothatoflower-intensityworkouts,__136.__jogging.Mostoftheseactivitiescanbedoneinminimalspaceandwithoutequipment.__137.__

Thisispairedbest,asmostworkoutsare,withplentyofwaterbefore,during,andafteryourexercise.Itisidealtoeat__138.__proteinafewhoursbeforeHIIT,anditisadditionallybeneficialtoconsumemoderate-to-highcarbohydratesnacksbeforeandaftertheseactivities. 135. (A) Stay (B) Staying (C) Stays (D) Stayed 136. (A) such as (B) contrary to (C) because of (D) due to 137. (A) In this sense, advice from a personal trainer would always help you enhance your workout. (B) However, the number of calories burnt during HIIT workout will pleasantly surprise you. (C) All you need is two to three hours per day to get into the body you’ve always dreamed of! (D) In other words, they are perfect if your “gym” is also your garage, living room, or backyard.

138. (A) several (B) plenty of (C) many (D) numerous Questions 139 through 142 refer to the following email: DearApplewoodVillageResidents,

Wewouldliketoinviteyoutohelpuscreatewhat__139.__abeautifulgardenforourneighborhoodtoenjoy.

Wewillbebuildingeightraisedgardenbeds,twelvenewbenches,andaplaygroundincludingfourswings,oneslide,andoneclimbingwall.Wedorequireafewlargervehiclestotransportequipmentandbuildingmaterial;ifyouwouldliketoofferyourservicespleasecontactmedirectly.__140.__,supplies,andwaterwillbeprovided,andweexpectthisproject__141.__inoneday.Allvolunteerswillbefedlunchprovidedbyourlocaldiner!

WewillbeginonApril23rdat9a.m.Ifyouthinkyou’lljoinus,simplyrespond“YES”tothisemail.__142.__Thankyou,andwehopetoseeyouthere!

Regards,MikalSandovalDeputyChairmanVillageCouncil

139. (A) is (B) was (C) will be (D) has been 140. (A) Hats (B) Cars (C) Tools (D) Soil 141. (A) complete (B) be completed (C) to complete (D) to be completed

142. (A) This will allow us to better prepare in regards to refreshments. (B) We will finish on April 24th at 6 p.m. (C) As a result, the garden will be open and available for the entire community! (D) Similar projects in the past turned out to be unsuccessful. Questions 143 to 146 refer to the following article: Duringthecoldermonths,findingawaytokeepyourhomewarmcanbeachallenge.Ifyourheaterusestoomuchenergy,it__143.__costmoremoneythanyouarewillingtospend.Tosavepower–and,inturn,money–youmaywanttolookintopurchasingaspaceheater.ConsumersmostoftenrecommendeitheraHalogenspaceheateroraCeramicspaceheater.Theformeruses,asitsnamesuggest,enclosedhalogenelementbulbs.The__144.__useselectricitytoheataceramicplate,whichthenexpelsheatthatmayalsobedispersedbyafan.Halogenheaters,however,provideapowerfulandharshlevelofheatthatsomemayfinduncomfortableifthelevelscannotbe__145.__,andmaybebesttouseoutdoorswhilecampingoronaporch.__146.__ 143. (A) must (B) shall (C) may (D) would 144. (A) other (B) second (C) next (D) latter 145. (A) controlled specifically (B) adjusted manually (C) lowered automatically (D) used personally 146. (A) Ceramic heaters, for this reason, are more popular for apartments and houses. (B) It is up to you to decide which heater you prefer for your home, saving energy and money. (C) Similarly, ceramic heaters help avoid this unpleasant situation because they heat up gradually. (D) Therefore, halogen heaters are clearly preferable to ceramic ones.

Part 7 Directions: You will be presented with several short texts or combinations of texts as well as questions about the content of these texts. Select the best answer – (A), (B), (C), or (D) – to the question based on the information obtained from these sources. Questions 147 and 148 refer to the following email: From: KhadijahAl-HassanTo: EnriqueLerouxDate/Time:September3rd,2:28p.m.GoodafternoonEnrique,Iwouldlikeyouradviceonourcurrentroundofhiring.Wehavetwoindividualsapplying,withtheeducationalbackgroundandskillsfittingtherequirementsoftheposition.Yet,eachoftheirworkexperiencesdiffers,andweonlyhaveonepositiontofillatthetime.Ourfirsthasexperiencebookkeepingforalawfirmfortwoyearsandanothertwoyearsasabankteller.Thesecondhasequalyearsasasecretaryandasasalesperson.Thankyouinadvance,Khadijah 147. What is the purpose of this email? (A) To provide a suggestion (B) To welcome a suggestion (C) To inform of a decision made (D) To invite to make a decision 148. What can’t Khadijah Al-Hassan hire both applicants? (A) They are both unqualified. (B) Enrique Leroux will not approve this. (C) There is only one opening. (D) The second applicant has never worked in finance. Questions 149 and 150 refer to the following text message exchange: Abe

HeyChantal,haveyougottentheofficekeyduplicatesyet?

6:14p.m.ChantalSorry,I’mstillattheofficetryingtofinishupdatingmycomputer.Whendoeseveryoneneedthemby?6:15p.m.

AbeWell,Mondayshouldbefine,butifyoucouldgetthembyFridayafternoon,that

wouldbeideal.6:16p.m.

ChantalIthinkIshouldbeabletofindtimeonFridaytofetchthem.IfIcouldleavetheofficejustafterthatmorningmeeting,Icouldgetthemtoeveryonebylunch.6:20p.m.

AbeThatwouldbeperfect,thankyou.Itshould

beashortmeeting.6:22p.m.

149. What does Abe mean about getting the key duplicates in his 6:16 message? (A) Monday will be too late, and so it has to be done on Friday. (B) It is better to do it on Friday, but if it’s not possible then on Monday. (C) It is highly preferable that it be done on Monday rather than Friday. (D) Friday is the actual deadline, but it is acceptable to do it on Monday. 150. What can be assumed about the meeting mentioned in the exchange? (A) It will take place on Friday afternoon. (B) Both Chantal and Abe will participate in it. (C) It will not take too long. (D) It will finish with the participants having lunch. Questions 151 and 152 refer to the following memo:

ForthoseattendingthecompanypicniconJuly11th:WewillbemakingthefinaldestinationandentertainmentplansatourWednesday

meetingofJune15th.Thosewhohavevolunteeredtohelpsetupandtobringfoodand/orsupplieswillhavemoresayinourfinalchoice.Foranyoneplanningtobringfood,wemustremindyoutoavoidanythingwithnutsornutproductaswehavemanyemployeeswithsevereallergies,andwewillbeinformingeveryoneofthisatthemeeting.Wedonotexpectmorethanwecanaccommodate,sopleasefeelfreetobringyourimmediatefamily.

Thankyou,DukeFosterHRCoordinator

151. What will be decided at the meeting? (A) The place of the picnic (B) Volunteers’ functions (C) Food and supply distribution (D) Setup plans 152. Why should certain foods be avoided during the picnic? (A) To reduce food waste (B) To allow better organization of the event (C) To accommodate the tastes of all employees (D) To prevent allergy-related complications Questions 153 and 154 refer to the following form: ThankyouforapplyingforPetPlanet’sdogtrainingcourse!Pleasefillouttheinformationbelow.Yourname:PhilWestYourdog:SparkDogBreed:AustralianShephardAge:3Medicalrestrictions:NoneWhichtrainingscheduleareyoumostcomfortablewith?1hour,4daysaweek 2hours,2daysaweek 30minutes,onceaday Wouldyouliketobepresentfortrainingsessions?YesWhichformoftrainingwouldyouliketoapplyto?Behavioral Obedience AgilityDoyouhaveanyadditionalcommentsorspecialrequests?Iwouldliketofocusonhersocializationwithotherdogs. 153. How many hours per week will the dog be trained? (A) 1

(B) 2 (C) 3.5 (D) 4 154. Which of the following is true about Phil West? (A) He is Spark’s trainer. (B) He prefers Spark to train individually. (C) He will participate in Spark’s training sessions. (D) He is sad about Spark’s disobedience. Questions 155 through 157 refer to the following bulletin: AttentionstaffofWhiteRiverKitchen,We’reenteringaspecialtimeoftheyear,inregardstoourcustomers.Forthenextmonth,weplantohostmorelargerpartiesthanindividualdinners,andweneedtoadjustaccordingly.Forthisreason:*We’veplacedapileofnewculinaryprepsheetsbelow,forallkitchenworkers.*AnyneweremployeeswhoarecurrentlytrainingwillneedtobeabletoworkontheirownbyDecember3rd.*NovacationswillbealloweduntilDecember29th,unlessunderexceptionalcircumstances.Wehavealreadyrentedouttherestauranttotwoprivatepartiesonthe5thandthe9th,bothofwhichhaveorderedourseafoodbuffetplatter.Thefresheringredientsforthis,includingtheshrimpandsalmon,willbeshippedtoourrestaurantforpreparationonthe4thand8threspectively.Wewillalsobebiddingfornextyear’svacationtimenextWednesdayafterclosing,andthosewhowishtorequestspecificdaysshouldattend.Ifyoudonotattend,youwillbegivenanydaysnotpreviouslyreserved.MakaylaTorresOwnerWhiteRiverKitchen 155. Which of the following rules applies to all employees during the month of December? (A) They might be engaged in new roles. (B) They must receive new training. (C) They need to master new recipes. (D) They can’t go on holidays. 156. What will take place on December 5th?

(A) An individual dinner (B) A large private dinner (C) A seafood delivery (D) An after-closing staff meeting 157. Who should attend the meeting on Wednesday? (A) All kitchen employees (B) Those who want to go on vacation in December (C) Those who have specific vacation plans (D) Those responsible for restaurant closing Questions 158 through 160 refer to the following announcement:

TotheCitizensofPendletonThisyear,ourveryowncityhallwillbehostingafoodcollectioncampaigntocelebrateourtown’s300-yearanniversary.WewillbeassistedbyMs.LynnandMr.Santos’classesfromWestPendletonmiddleschool,whowillbeplayingfamily-friendlymoviesandholdingraffles.Ticketsforaseattoamoviewillcostonenon-perishablefooditemperperson,andticketstojointherafflewillbetwonon-perishablefooditemsperentry.ThePendletonelementarychoirwillalsobeperformingtwosmallconcertsatthisevent,oneat10a.m.andasecondat4p.m.,whichwillbothbefreeofcharge.Pleasefeelfreetobringwhatextradonationsyoucan,includingnon-perishables,blankets,andclothes.Regards,ThePendletonTribune 158. Who is invited to the announced event? (A) Pendleton residents (B) The Pendleton Tribune readers (C) Parents of West Pendleton middle school’s students (D) People in need of food, blankets, or clothes 159. What is one of the things that the students from West Pendleton middle school will do at the event? (A) Perform a play (B) Project a movie (C) Distribute food (D) Collect money 160. Which of the following is true about the concerts at the event? (A) A ticket for one concert costs one non-perishable food item per person. (B) They will be performed in the afternoon.

(C) They will be performed by adults. (D) They will be short, but there will be two of them. Questions 161 through 163 refer to the following memo: TotheEmployeesonFloor8:__[1]__AttheendofOctober,thecarpetingoftheentirefloorwillbestrippedandreplaced.ThiswilltakeplaceoverthatlongholidayweekendofFriday,Saturday,andSunday,onwhichtheofficewillbeclosed.__[2]__However,aswehaveamultitudeofelectricalequipment,wewillbetakingtheThursdaypriortoprepareforthis.At1p.m.wewillneedyoualltofinishwhatyoucanandthenpowerdownyourpersonalcomputers.Besureyourememberhowyourcomputerequipmentisarranged,andbegindisconnectinganyhangingcables,stackingthemneatlyonthetopofyourdesk.__[3]__Wewouldliketoleaveonlythedesksonthefloor;allchairs,wastebaskets,andotheritemsshouldbestoredinthesupplyroomonFloor7untilwereturnonMonday.__[4]__Thankyouinadvanceforyourpatience.Regards,StevenLangdonOfficeManager 161. When are the employees requested to arrange their computers? (A) On Monday (B) On Thursday (C) On Friday (D) On Saturday 162. According to the memo, what should special attention be paid to? (A) Cables (B) Desks (C) Chairs (D) Wastebaskets 163. There are four positions in the text, marked [1], [2], [3], and [4]. In which position does the following phrase best fit? Thisway,youwon’thavetoworryaboutworkingaroundtherenovation.(A) [1] (B) [2] (C) [3] (D) [4]

Questions 164 through 167 refer to the following advertisement: AtLawnCareNational,weprovidetopqualitylawncaretokeepyourlandscapebothappealingandfunctional.Doyouonlyneedsomeonetokeepyourlawntrimmed?Wehavethesolutionforbothcommercialandhomecare!Isyourpropertycarefullymanicuredandneedsspecializedcare?Weemployfullyqualifiedprofessionalstofityourneeds.LawnCareNationalhasbeennominatedasthebestchoiceforhomeandbusinesslandscapingfor7consecutiveyears.Ourservicescoverbasiclawncare,poolcleaning,fountainmaintenance,andspecializedgardencare.Callorcontactusonlinetorequestservices,orderproducts,andlearnhowtomaintainyourlandscapeonyourown.Wealsohosteducationalevents,animatedbyhorticulturists,onthelatesttrendsandtechniquesingardening,whicharefreetoattendifyouchoosetoemployoneofourspecialists.Theseeventsareheldprimarilywithinhomeimprovementandgardenstores,andyoumayreceivelimited-timecouponsforlawnequipmentforattending.Whetheryoulooktoenhanceyourhomegardenoryourbusiness’slandscape,chooseLawnCareNationaltoemploythebestmaintenanceworkersinthenation. 164. What can be said about the advertised lawn care services? (A) They include only basic trimming. (B) They are for high-level properties. (C) They cover all kinds of lawn maintenance. (D) They are performed mechanically. 165. Which of the following services does the company NOT provide? (A) Pool cleaning (B) Manicures (C) Lawn maintenance advice (D) Classes 166. What can the visitors of the company’s website do? (A) Watch horticultural events (B) Learn how to construct a pool (C) Obtain a professional qualification (D) Buy lawn and gardening products 167. What is the condition for attending the company’s educational events? (A) Register online in advance (B) Be a client of the company (C) Pay a fee (D) Be a horticulturist Questions 168 through 171 refer to the following online chat:

MihaiMunteanu15:01

Thankyouallforjoiningin.Nextweekwe’rereceivinganewshipmentofwallpapers,and,duetotheshiftingaroundofnewproducts,someofourmorepopularoptionshavebeencanceledandremovedfromthecatalog.

DanielOrtiz15:02

That’sashame.Whichproductshavebeencanceled?

MihaiMunteanu15:02

Well,primarilythe$11persquaremeterGrayGrassclothwallpaper.

TeresaGunn15:04

Ithinkwe’regoingtoupsetmanyclientswiththat;we’reheadingintoabusytimeoftheyear.

DanielOrtiz15:05

Mihai,dowehaveasimilaroptiontoreplaceitnow?Ourothercurrentwallpapersaren’tashighquality.Perhapsweshouldsellthematareducedratetomakeupforit?

MihaiMunteanu15:07

Ohno,thoseoldproducts’pricescanstaythesame.Thenewwallpapers,ofwhichtherearefiveIbelieve,aregoingtobeoffinermaterial.Theirpricecanbetemporarilyloweredasapromotionaldeal.

DanielOrtiz15:08

That’sgreat!Itsoundsliketherewillbemorevarietytoo.Maybewe’llendupreplacingouroldstandardthisway.

AnthonyGreene15:09

Ifyouallagree,I’llhaveamemosenttoeveryoneandworkonthepromotionalflyertosendouttocustomers.

AnthonyGreene15:14

Teresa,I’vegotthenewpricesandproducts–couldyoumakesurethesignsareupdated?

TeresaGunn15:16

Excellent!Andyes,I’llalsobriefallofoursalesassociates.

168. What does Daniel Ortiz mean by saying, “That’s a shame,” in his 15:02 message? (A) He can’t chat right now. (B) He welcomes the news. (C) He is not surprised. (D) He is quite upset. 169. What solution do the coworkers find during the chat? (A) Replace canceled products with options from the current wallpapers (B) Organize a promotion on the current wallpapers (C) Lower the prices of the new wallpapers (D) Increase variety of the wallpapers they sell 170. What will Anthony Greene do after the chat session? (A) Calculate prices (B) Design a flyer (C) Receive the products (D) Talk to Teresa Gunn 171. Which of the following is most likely to be Teresa Gunn’s position?

(A) Production Manager (B) Marketing Manager (C) Purchasing Manager (D) Store Manager Questions 172 through 175 refer to the following email: FROM:TomasRuizTO:MedicalPersonnelDATE/TIME:Friday,June3,12:10p.m.SUBJECT:clothing+inspectionresultsDearAll,Wehavereceivedyourinputandhavechangedthedresscodetoaccommodatemorehypoallergenicclothing.__[1]__Ourclothingbrandhasbeenupgradedtoanenvironmentally-friendly,allergen-freelineofscrubs,whichwehaveorderedonfirstclassshippingtoensurethesearriveasquicklyaspossible.Wehaveorderedextras,soifyoursizehaschangedpleasecontactmewiththedetails.WeexpectthedeliverybyThursdayatthelatest.__[2]__Inothergoodnews,wearenearingtheendofourhospital-wideinspectionandarewaitingonthefinalpaperworktoprocess.__[3]__Pleasemakesurethatyourpersonalofficesafetyandhazardoussubstanceformsarefilledout,scanned,andsenttoVincentLeday.Sofar,wehaveonlyrunintotheproblemofimproperequipmentstorage,butwepredictthistobeanexception.__[4]__Thankyou,andhaveagreatweekend!TomasRuizHeadReception 172. What has most likely triggered ordering the new clothing? (A) Employees’ complaints (B) Environmental considerations (C) Patients’ suggestions (D) Significant changes in sizes 173. How soon is the new clothing expected to arrive? (A) Tomorrow (B) Within 3 days (C) Within a week (D) Within 2 weeks

174. What has the hospital-wide inspection revealed? (A) Improper paperwork procedures (B) Personal safety issues (C) Problems with hazardous substances (D) Inappropriate equipment storage 175. There are four positions in the text, marked [1], [2], [3], and [4]. In which position does the following phrase best fit? Wewilldiscussthisfurtherandproposeasolutionatournextmeeting.(A) [1] (B) [2] (C) [3] (D) [4] Questions 176 through 180 refer to the following email and spreadsheet: From: ShanaLamTo: MayaBernalDate/Time: July3rd,2019,10:02a.m.Subject: Thankyou,Maya!DearMayaBernal,Primarilywewouldliketoacknowledgeyourworkinthepastfewmonths.Eventhoughyou’rearelativelynewhire,yourperformancehasbeenmorethansatisfactory.Ourplasticsfactoryhasbeenrunningsmoothersinceyoubegan.Thankyouforsettingagoodexampleforyourcoworkers!WewouldalsoliketothankyouforyoursuggestionsatourDecember2018meeting.It’snotoftenwegettohearthefloor-workers’sideofproduction;evenlesssodowehearsuggestionsonimprovingouroutput.Cleaningtheglueprocessingmachineeveryfiverotationshasmassivelyreducedshutdownsandimproveditsspeed.Thisproposedstreamlininghasmadeagreatimprovement,andwewouldhaveneverknownofthispossibilityhadyounotspokenup.Wewouldliketoshowourgratitudebygivingyoua4%payraiseindefinitely.WealsohopetohelpyouincreatingthebestworkenvironmentandencourageyoutoattendournextmeetingonJuly12th.Asyouwillseeintheattachedspreadsheet,theproductionoutputshaveincreaseddramaticallyformostitems,butnotallofthem.Sinceyouhavealreadyprovedtobeinsightfulinthisarea,wewouldwelcomeyourideasonhowtheproductionprocessescanbeimprovedinregardstotheitemsthathaven’tshownthesamegrowthinoutput.Thiswillbethemaintopicofthemeeting.Thankyou,

ShanaLamProductionFloorManagerSheildWoodIndustries

Item AverageOutput,per5minutesJanuary–June2018 January–June2019

Dowel 2 5Film 2 4Frames 1 3Nylon 3 9Pipe 2 3Powder 2 5Rod 4 6Sheets 2 4T-Support 3 8Tubing 1 1

176. What can be assumed about Maya Bernal? (A) She has worked for SheildWood Industries for several months. (B) She is quite satisfied with her performance on the job. (C) She massively improves the processes at SheildWood Industries. (D) She is highly esteemed by her peers. 177. What is Maya Bernal’s position at SheildWood Industries? (A) Worker (B) Engineer (C) Production Manager (D) Quality Controller 178. What did Maya Bernal suggest at the December 2018 meeting? (A) Increasing the output of the plastic items (B) Changing the glue machine’s maintenance schedule (C) Reducing the scheduled shutdown times (D) Raising the pay of some of the plastics factory’s employees 179. Which item has shown the greatest growth in output? (A) T-Support (B) Sheets (C) Nylon (D) Dowel 180. Which of the following is Shana Lam talking about when she mentions “items that haven’t shown the same growth in output”? (A) T-Support and Dowel (B) Sheets and Film

(C) Film and Rod (D) Tubing and Pipe Questions 181 through 185 refer to the following emails: DearLeonardoVo,Iappreciatethatyouarewillingtogothroughthefootworkoffindingup-and-comingbands,butIwouldlikeyoutodomorepersonalworkwiththembeforesendingthemtomystudio.Thegroupinquestion,FireFive,wasrecommendedoutoftheblue;Ithoughtthiswouldhavemeantthattheywereprofessionals.Theydonotseemtobeanymoreskilledorrehearsedthanmostamateurgaragebands.Inlinewiththis,theyactedveryunprofessionalandshortwithme,aswellasextremelyhaphazardwiththeequipmenttheywereborrowing.Oneofmybestspeakersisnowdentedandneedsitsinputcablesreplaced.Iknowbynowthatyouwouldneverdothisonpurpose,butwehaveastandardtoholdourbusinessto,aswedon’thavetheresourcestoalloweverybandtoutilizeourfacilities.Thisisonlyawarning,butIwouldstronglysuggesttakingthislessonintoaccountsothatwemaycontinueourbusinessrelationship.Respectfully,BreannaCrowtherExecutiveStudioManager GoodafternoonBreanna,Icannotexpressenoughmycondolencesforthedamagestotheroom.Iwillensurethatthegroupmembersthemselvesreturntothepropertytocleantheareaandpayfortherepairsforyourstudio.BeforeIrecommendedthemtoyou,theyhadfinishedasmalltourinwhichtheybothperformedwellandactedprofessionallyattheirrespectivevenues.Oneoftheirmembers,betweentouringandthisrecordingsession,haslefttheband.This,Ibelieve,isthecauseofsomeoftheturmoilthey’reexperiencing.However,IknowthisabsolutelydoesNOTexcusetheirattitude,northeircarelessnessindealingwithyourproperty.ForfuturepurposesIwillenactalongerprobationperiodonmyclientsbeforeIsendthemtoyourstudio–Ibelievethiscanhelpusavoidmishapslikethis.Onamorepositivenote,Ihavebeenfollowingtwogroupswhohavesincejoinedandgainedamassfollowing,GreatBlueOcean.I’vesentthemyourdetails,andtheyshouldbegettingincontactwithyousoon.Ihopetheymakeabetterimpressiononyouthanthepreviousband.

Thankyouagainforbeingasunderstandingasyou’vebeen.Best,LeonardoVoTalentAgentMusiciansUnited 181. What is the purpose of Ms. Crowther’s email? (A) To obtain financial compensation (B) To warn Mr. Vo about legal consequences (C) To inform Mr. Vo about a serious incident (D) To stop the working relationship with Mr. Vo 182. What can be said about Ms. Crowther and Mr. Vo’s working relationship prior to this email exchange? (A) They hadn’t known each other. (B) They had worked together only once. (C) They had worked at the same company. (D) They had worked together on a number of projects. 183. How can the tone of Leonardo Vo’s email be described? (A) Apologetic (B) Condescending (C) Defiant (D) Dismissive 184. According to Mr. Vo, for which of the following will the members of FireFive pay? (A) The recording session (B) A speaker and its input cables (C) Moral damage to Ms. Crowther (D) Rehearsals and coaching with Mr. Vo 185. What does Mr. Vo say about Great Blue Ocean? (A) They are quite popular already. (B) One of their members has just left the band. (C) They have resulted from a split of a larger group. (D) Ms. Crowther should contact them and schedule a recording. Questions 186 through 190 refer to the following advertisement, price list, and coupon:

WelcometoPotteryPlus!

Wehaveasimplewayofhavingfunhere:Pick–Paint–Make!Tapintoyourcreativesideandproduceafunctionalpieceoranitemyousimplywishtoputondisplay.Ourpre-madearticlesincludeanumberofbasickitchenwareaswellasdecorativefunctionalobjectssuchasvasesandbowls–awidevarietyforyoutopainton!Ourdecorationsrangefromsimpletintedglazestosimmeringpaintsandevenincludemetalorglassornamentstoaddtoselectpieces.Paintinganddecoratingyourownbeautifulpotterywillmakeyoufeellikeatrueartist!Wanttocreatesomethingentirelyyourself?Notonlydoweofferarangeofpre-sculpteditems,butwealsohaveapotterywheelandplentyoffineclaysformoreadventurousartists!Afteryouaredone,leaveyourobjectwithus,andwewillfireitforyouinourkiln.Itwillbereadyforpick-upjustafewdayslater.Wedohaveprofessionalsonsiteifyoueverwishtolearnourartindividually,oryoucanjoinourmonthlypotteryclassestobecomeamaster!ThePotteryPlusMembershipprogramallowsyoutoattendtheseclassesforamonthlyfeeof$25,givingyouuptofivefreepotteryitemstopaintonoruptofiveclayswithwhichtomakethemyourself.Wecanalsohostpaintingpartiesforkidsorreservethebuildingforyouandyourfriendstocreateanewuniquememorywithsomefineart.

FiringTimesandCostsItem Time Price

BasicBowl 5Days $4BasicMug 4Days $3SmallPlate 4Days $5CeramicCat 3Days $9SmallVase 3Days $15CeramicDecorativeBowl 5Days $13CoffeeTableHeartBowl 6Days $12

POTTERYPLUS–30%OFFYOURFIRSTVISIT!Thisofferisvalidforthefirst3decoratingitemsofpre-sculptedpottery.Newclientsonly!PresentanIDatthetimeofyourvisittoreceivethisdiscount.Thisoffermaynotbecombinedwithotherdiscounts.ValiduntilApril30,2025. 186. What two main arts does the advertisement promote? (A) Making pottery on a wheel and painting on pottery

(B) Creating pottery and teaching pottery creation (C) Painting on pottery and decorating pottery (D) Making pottery on a wheel and firing it in a kiln 187. To which of the following is the word “true” in the last line of the second paragraph of the advertisement closest in meaning? (A) honest (B) right (C) real (D) accomplished 188. What does the “Time” column in the price list correspond to? (A) The number of days needed to manufacture and fire the item (B) The number of days needed to fire and cool down the item (C) The number of days needed to manufacture, fire, and cool down the item (D) The number of days needed to manufacture, fire, cool down, and decorate the item 189. How much will a Pottery Plus member pay in total in order to produce 5 basic mugs in a month? (A) $15 (B) $20 (C) $25 (D) $40 190. Which of the following is true about the coupon? (A) It is reserved for repeat customers only. (B) It can be used jointly with other promotional offers. (C) It is not applicable to monthly pottery classes. (D) It cannot be used for Small Vases. Questions 191 through 195 refer to the following email, list, and response: From: NataliaPetyr,SunnySnacksMerchandisingTo: EwanHastings,SunnySnacksDistributioncenterDate/Time: February8,6:15p.m.Subject: PalletImbalanceHiEwan,I’vebeentaskedwithtakingoverthedutiesofRosalieLawson,whoiscurrentlyoutonmaternityleave.I’mhavingtroublereviewingtheshipments.Thevariousstorewarehousesallhavepalletsofthecorrectchipflavors,butIthinkwemayhavemixedthenumbersup.Ourseasonal

flavoredchipsarecominginthelargepacksthatwewouldnormallystockforwholesalestoresandforstandardflavors.Thestandardflavors,however,arenowcominginsmallbagsonly.Ithashappenedatthreestoressofar;twoemployeeshavetoldmethatthisinordinateamountofsupplyhasbeencominginlikethisforatleasttwoweeks.IamattachingthelistofrecentshipmentssothatyoucanseewhatIamtalkingabout.Isthereareasonforthis?Orperhapsthepreviousmerchandiserhadnotalertedyouofthis?Theratiosoftheproductslikethisinmydistrictaredifferent,butperhapsit’saregionalthingI’munawareof.Yourhelpwouldbegreatlyappreciated;Ididn’twantthistodevelopintoagreaterproblem.Thankyouinadvanceforyourhelp.Sincerely,NataliaPetyrMerchandising

ChipShipments–PerPallet,February1st–7th

PalletNo. Store FlavorCategory Flavor Bag

SizeBag

QuantityA832DJ ShortStop Standard Paprika Small 500C936SA SuperGrocery Seasonal Merguez Large 250E843US SuperGrocery Standard Onion Large 250L203DK ShopSmart Standard Paprika Small 500N566GH ShopSmart Seasonal Barbecue Large 250W778TG JimandCo. Seasonal Camembert Large 250

From: EwanHastings,SunnySnacksDistributionCenterTo: NataliaPetyr,SunnySnacksMerchandisingDate/Time: February9,10:05a.m.Subject: RE:PalletImbalanceHelloNatalia,Thankyouforyourconcern,butIcanassureyouthatwe’reawareofthis“issue”already.Thissituationisthecurrentsolutiontoourpreviousissue–therecallofallfull-sizedbagsofmostofourstandardflavors.(Iamsaying“most”becauseonelineonyourlististheexceptionthatconfirmstherule.)Iassumethishappenedbetweenyourworkinginyourowndistrictafewweeksagoandnow,soI’llgladlyfillyouin.Oneofourmanufacturershadamachinemalfunctiononthefactoryfloor,causingbrokenmachinepiecestofallintoanindeterminatenumberofbagsbetweenfillingandsealing.Wewereabletostopproductionandnarrowdownthetimeoftheincident,butitdidmeanwehadtorecallalargenumberofshipmentsandhaltproductionsofcertainsizesuntilthe

problemwasfixed.Wehavebeensupplementingthiswithchipflavorsandbagsizesthatwereleftunaffected,whicharethenewseasonalflavorsandthesmaller-sizedbags.Ms.Lawsonwasawareofthis,asthechangesmadetotheorderswereunderourinstruction.Weappreciateyourconcernandattentionandhopethishasn’tcausedtoomuchdisruptiontoyourwork.Thankyou,EwanHastingsDistributionManager 191. What is the problem discussed in the email exchange? (A) Missing pallets of chips (B) Wrong distribution of pallets among the stores (C) Incorrect chip bag sizes (D) Missing chip flavors 192. What is the reason for the problem discussed in the email exchange? (A) A machinery accident (B) An over-production error (C) A mismatch at warehouses (D) A regional aspect 193. Which of the following is true of Rosalie Lawson? (A) She is currently away on vacation. (B) She works at the Distribution Center of SunnySnacks. (C) She ordered the changes to the pallet distribution. (D) She omitted to inform Ms. Petyr of the shipment changes. 194. What can be assumed about the chip shipments that took place in the first week of February? (A) Paprika was the most demanded flavor. (B) A total of five pallets were ordered and shipped. (C) There were more shipments of small bags than large ones. (D) ShortStop store placed the largest order of chips. 195. Which line on the list does Mr. Hastings refer to when he speaks of an “exception” in the first paragraph of his email? (A) A832DJ (B) E843US (C) L203DK (D) N566GH Questions 196 through 200 refer to the following memo, email, and response:

StaffofNorthPointOffices:

Attentionemployees:Hereisacopyofthelastmonth’slistoftimecardviolations.Youmaynoticeanunusuallyhighnumberoflateclock-ins,whichhasraisedsuspicionofoursystemfailing.Wewouldlikeeachofyoutocarefullyevaluatethelistandnoteif(andforwhen)yournameislisted.Ifyoufindyouareonthelist,pleasecontactasupervisorandsetupanappointmenttohaveyournamecleared.Ifthiswasundoubtedlyanerroronoursystem’spart,pleaseemailasupervisorwiththedateinquestion,andheorsheshouldbeabletoclearthisupwithoutanappointment.Failuretodoeitherofthesemayresultinnotreceivingpaymentforthehoursinquestion.Thankyouforyourunderstanding! From:StellaAlvaradoTo:LaviniaYuDate/Time:October4th,4:13p.m.Subject:TimeViolationGoodafternoonLavinia, Iamemailingyoufollowingthetimeviolationmemoweallhavereceived.IthoughtindeedthetimeclockwasactingdifferentlysoIshouldhaveguessedthiswouldhappen.IhadincorrectlyclockedinandoutonSeptember19thand20th–thatmayhavebeenduetothebuggysystem,whichclockedmebackin.ThismeanswhenIclocked“in”Iwasactuallyclockingback“out.”Thereareafewinstancesofthis,meaningthatmyhoursareessentially“flipped”foracoupleofdays,resultinginasituationwhenmyat-workhourshavevirtuallybecomemyat-homehours.IstheresomethingIcandotofixthis?Orcanyoueditthesehoursyourself? Thanks! StellaAlvarado ResearchSpecialist From:LaviniaYuTo:StellaAlvaradoDate/Time:October5th,4:08p.m.Subject:RE:TimeViolationHelloStella,

Ifindmyselfquiteswampedatthemomentwiththepaperwork,phonecalls,andcodingittakestofixthisproblem.DealingwithboththeITdepartmentandouremployeeshasleftmyhandstied–I’msureyoucanunderstand!However,ifyoucomebymyofficetonight,IwillshowyouhowtoaccessyourscheduleonourIntranetandviewyourpreviousmonths’clock-ininformation.Onceonline,youwillbeabletofindtheworkinghoursthatyouneedtofix,printthemout,andeitherhandwritethecorrecttimesanddatesandgivethemtomeinpersonortypethemupandemailthemtomewiththeheading“HoursCorrection.”There’snorush,asthesehourswon’tgointoeffectuntilthenextpaycheck,buttrytodothisrelativelyfast.JustremembertoreturnthemdirectlytomesothatIcanpersonallyvalidateandforwardthemtotheAccountingforyoursalary.Regards,LaviniaYuSupervisor 196. What had happened at North Point Offices? (A) Massive timecard violations (B) Unusually high absenteeism (C) Clock-in system bug (D) Payroll mistake 197. What should an employee concerned with the issue do? (A) Contact his or her supervisor (B) Evaluate the list and the payments (C) Clear up the situation without bothering a supervisor (D) Email an HR manager with a question about the payment 198. What happened to Stella Alvarado on September 19th and 20th? (A) She spent too many hours working at home. (B) Her working hours were recorded incorrectly. (C) She detected a bug in the system. (D) She tried to fix a bug in the system but did not succeed. 199. With which of the following can the word “swamped” in the first line of the first paragraph of Lavinia Yu’s email be best replaced? (A) quite impressed (B) extremely occupied (C) currently employed (D) fairly fascinated 200. What should Stella Alvarado do in order to have her salary properly processed? (A) Send the correct data directly to Lavinia Yu

(B) Come to Lavinia Yu’s office and talk about it (C) Access her schedule on the Intranet and show it to Lavinia Yu (D) Forward her working hours to the Accounting department This is the end of the test. If there is time remaining, you may go back and review your answers for Parts 5, 6, and 7.