TOBY MESSENGERToby is asked to cut costsby 20% for theDepartment forEnvironmental Health ofwhich he’s the deputy head,while maintaining currentlevels of service qualityand effectiveness..

Task

1. LEADS MEETING WITH DEPARTMENTToby gets his team together for an internal meeting and sets out the challenge. He pulls together relevant budget and operational procedures and circulates them by email.

A PLACE TO SHAREDOCUMENTS WITHIN

A TEAM, WITH DIFFERENTLEVELS OF ACCESS

DOCUMENT RATINGSAND COMMENTARY

2. CONTACTS NETWORK OF PEERSToby phones his personal network of peers.

A SPACE WHERE EXPERTNETWORK CONNECTIONS

ARE MADE &CONTACTS STORED

3. SEARCHES FOR INFORMATION & ADVICEThey suggest the IDeA CoP platform to search for relevant discussions. He also looks at the Efficiency Exchange for efficiency tips and benchmarking data. He is frustrated at the search on the CoP platform and the terms used throughout differ greatly.

REAL LIFECASE STUDIESARE SUGGESTED

4. REVIEWS LOCAL STATISTICS & RESEARCHA Council budget task force meeting is convened. Toby does preparatory research by trying to compare local statistics but finds it hard to find the right information and gets frustrated by the time wasted.

MORE POWERFUL SEARCH ENGINE ACROSS A VARIETY OF SUGGESTED SOURCES. SEARCHING IN PLAIN

ENGLISH OR EXPERT TERMS

LESSONS-LEARNED ALONGA TIMELINE & PERCEPTIONSOF DIFFERENT APPROACHES

5. ATTENDS TASK FORCE MEETINGToby attends the task force meeting and is keen to share some of his ideas (but not too much), but mainly to see what others offer. During the meeting another member has a great idea for getting together with other councils and sharing service provision. He’s keen to use it and make it his own.

GETTING ACCESS TOPEERS QUICKER & IN A

WIDER NETWORK

COLLABORATIONENCOURAGED THROUGH RECIPROCAL SHARING

6. MEETINGS WITH LOCAL AUTHORITIESThere are lots of face-to-face meetings within his local authority, particularly within AGMA. He talks to peers in a monthly meeting, but finds others’ varying level of knowledge and support frustrating. It’s taking too long to get ideas agreed.

VIRTUAL WEBMEETINGS.ABILITY TO SHARE IDEAS AHEAD

OF MEETINGS & TO SEE WHOIS ATTENDING

USE OF NETWORK DECISION-MAKING

TOOLS

7. OUTLINES A PLAN FOR GREATEST GAINToby takes his work home and begins to make a list of information he needs to back up his case, the different service options he might investigate and the different councils he might work with. He’s looking for the easiest option with the greatest gain.

TEMPLATE PLANNINGCHECKLISTS & BUSINESS

EFFICIENCYBOOKMARKING

8. FIRMS UP PLANS BY BENCHMARKINGThe following weeks are spent benchmarking his department using CIPFA and collating reference material that he can cut and paste into his work. He gets frustrated with some data being public, others are private; that some resources have multiple logins; and that they are organised in different ways. He’d prefer to have some control on how information is organised and displayed.

EASILY ORGANISED & CUSTOMISED INFORMATION & DOCUMENTS

BASED ON YOUR STOREDPROFILE & PREVIOUS INTERESTS

WAYS TO MAP RELATIONSHIPS BETWEEN

INFORMATION

9. PERFORMS SWAT ANALYSIS ON TWO STRATEGIESHe decides to create two strategies, one higher risk option and a second safer option. A SWOT analysis is performed on each option to add to the slide deck he is preparing.

TRUSTED EXPERTS CAN CRITIQUE & SUPPORT

SWOT

LINKS TO SOURCE DATAUSED IN PRESENTATIONS

& MODELLING TOOLS

10. PREPARES PRESENTATION FOR MEETINGToby presents both solutions to a portfolio holder. Before the meeting he looks for a presentation that generally explains the work carried out by environmental health, as he’s been frustrated by meetings in the past.

EASY CATALOGUING& RETRIEVAL OFPRESENTATIONS

11. PRESENTS TO PORTFOLIO HOLDERA big proportion of his time is often spent educating people about the work his team undertakes, rather than the specific issue he has to raise. The portfolio holder gives him permission to turn the solutions into a detailed business case.

A TOOL TO MAKEFIT-TO-PURPOSEPRESENTATIONS

12. SHARES PLANS WITH COUNCILSHis thoughts start to get shared with other councils, but getting the complete picture of different services in different areas isn’t easy.

DATA COMPARISON TOOLS& COMMON DATA FORMATS

13. PRODUCES A TONED DOWN REPORT & SHARES THIS WITH FULL COUNCILSToby produces a toned down report with his recommendations and research and shares this with the full council and his peers across other councils for review.

COMMENTS & RATINGSABILITY TO SHAREINFORMATION & DATA

AS RESPONSES

A presentation boughtto you by: