To make our customer’s lives easier by providing more than just parking.

AGTA Meeting March 2012

Partnering for Robust, Healthy, Growing, Airports

Susan KaneChief Operating Officer Park ‘N Fly

To make our customer’s lives easier by providing more than just parking.

Airport Ground Transportation and Off Airport Parking: What We Share

Common Ecosystemo Government/

Regulatoryo Local businesseso Economyo Environmento Community

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Common Customer Focuso Priority on

Safety/Securityo Deliver Outstanding

Experienceo Provide Value and

Optionso Convenience

To make our customer’s lives easier by providing more than just parking.

Airport Ground Transportation and Off Airport Parking: What We Share

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To make our customer’s lives easier by providing more than just parking.

Airport Ground Transportation and Off Airport Parking: What We Share

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Robust Healthy Airport Economy

Robust Healthy Airport Economy

Robust Healthy Airport Economy

To make our customer’s lives easier by providing more than just parking.

Why Partner Together?

Additional Customer

Choice

Removes Congestion

and Pollution

On Demand (and no cost)

Capacity Expansion

Enhanced Customer

Experience (Associated with Your Airport)

Fellow Members

and Employers of the Shared Community

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Off Airport Parking

To make our customer’s lives easier by providing more than just parking.

Building Partnerships

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To make our customer’s lives easier by providing more than just parking.

Building Partnerships

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To make our customer’s lives easier by providing more than just parking.

How to Partner

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To make our customer’s lives easier by providing more than just parking.

How to Partner

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To make our customer’s lives easier by providing more than just parking.

Building PartnershipsToward a Common Purpose

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To make our customer’s lives easier by providing more than just parking.

Open Communication: How We See Ourselves

•Not competitively bid•No Transactions on Airport•Tax Payer, Bond Funder•Specialists: able to focus on one small segment of airport services•Extensive marketing costs•Able to leverage core strengths in addition to airport parking•Free/open competition drives innovation and Customer experience

Independent

Business; Not a

concession

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To make our customer’s lives easier by providing more than just parking.

Open Communication: How We See Ourselves

•Fuel Costs•Fleet Costs (AFV needs)•Travel Decrease Post 2008 (survive ‘till airport needs us again)•As Travel rebounds need to make delayed capex spend•Private- no government support or spending•Costs not linear with decreased customer traffic•Increased competition from hotels and online aggregators

Fighting through Tough

Economic Times

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To make our customer’s lives easier by providing more than just parking.

Open Communication: How We See Ourselves

•Follow rules•Pay Fair Fees•Provide special services for airport employees•Continually improve airport customer experience•Good neighbors/corporate citizens

Full Supporter of robust, vibrant, growing Airports

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To make our customer’s lives easier by providing more than just parking.

What is Fair Anyway?- Credibility

• “Everyone else is doing It”• Cost Recovery and Future Growth Planning

Not Arbitrary or Capricious

• Evansville test: fair approximation of use, non-discriminatory, Not excessive

• Rational Basis review- equal protection, deprivation of propertyFair and Equitable

• Respect customer choice• Pass through suggestions

Mindful of the Customer

• Average creep• Selective Comparisons• Because I can

Understanding the Impact of “Average”

• Share the information- Both WaysBalanced -needs of the airport & the businesses

• Parker Immunity Doctrine• Disparate Treatment

Not Anti-Competitive

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To make our customer’s lives easier by providing more than just parking.

Trust Required for a Working Partnership

Share what is happening at

the airport

Ask how we can make a

positive impact to the

airport

Make everyone full

partners in the success of the

airport

Listen for the win-win

It takes time to do it

together but its worth it!

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To make our customer’s lives easier by providing more than just parking.

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