To Infinity (and Zero) and Beyond

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To Infinity (and Zero) and Beyond. Presented by Dr. Bill Bellows. Associate Fellow Pratt & Whitney Rocketdyne Canoga Park, CA 818-586-6579 [email protected] President In2:InThinking Network Canoga Park, CA 818-489-3009 [email protected] October 23, 2009 - PowerPoint PPT Presentation

Transcript of To Infinity (and Zero) and Beyond

  • To Infinity (and Zero) and Beyond

    Presented byDr. Bill BellowsOctober 23, 2009ASQ Orange Empires Quality Day, Santa Ana, CAAssociate FellowPratt & Whitney RocketdyneCanoga Park, [email protected] PresidentIn2:InThinking NetworkCanoga Park, [email protected]

  • Abstract: The aim of this session is to present a proposal for better thinking about thinking as it applies to quality. Thinking about thinking, or inthinking, is about a transformation of the ways people think. The organization of thinking itself and the awareness that there is a choice of alternative ways of thinking when creating better solutions, presents a significant and exciting departure from traditional approaches. This session will offer insights on how Dr. Genichi Taguchis ideas on robust design have been integrated with Dr. W. Edwards Demings new economics to establish both InThinking and Enterprise Thinking. In doing so, the presentation will offer an introduction to ongoing activities within Pratt & Whitney Rocketdyne to convert the unrealized potential embedded in the principles of Taguchi and Deming into practical ways that reduce losses to both society and Pratt & Whitney Rocketdyne.

  • AimQuizInSightsInterchangeable PartsBetter Thinking About Thinking Agenda

  • AimIntroduce the potential energy of integrating the management theories and thinking of and many others...Dr. W. Edwards DemingDr. Genichi TaguchiDr. Edward de BonoDr. Russell Ackoff

  • DecisionsIf your boss gives you a question and only 5 minutes to answer it, there are only 3 possible answers 0, 1, and infinity. Youll have five minutes to decide which one it is.Professor R.E. Mayle

  • Tank Engines and Rocket Engines

  • RS-68

  • Quiz

  • What is the leading use of alligator skin in the United States today? Q1: Alligators

  • Describe how to make an Arnold Palmer (drink) Q2: Arnold Palmer

  • Q3: Pepsi Flavor Profile

  • Who makes the best automobile tires in the world today? Q4: Automobile Tires

  • How much time is spent discussing parts which are good and arrive on time?Q5: Time Management

  • How important is customer satisfaction?Q6: Satisfaction

  • Q7: The Last StrawDid the last straw break the camels back?

  • Q8: GradesRS-68What letter grade is required for all parts purchased?MaseratiGran Turismo

  • Q9: Cutting WoodGiven a piece of wood that will be cut into 2 pieces....how many lines will be drawn acrossthe top face before the cut is made?

  • Q10: AdditionUnder what conditions does one plus one equal 2?

  • InSights

  • Trip Report

  • Trip Report(physical)(people)

  • Q1: Alligator Skin

  • Q1: Alligator Skin

  • Q2: Arnold Palmer

  • Q2: Arnold Palmer

  • Q3: Pepsi Flavor Profile

  • Possible Answers toQ3: Pepsi Flavor Profile

  • Possible Answers toQ3: Pepsi Flavor Profile

  • Black & WhiteAbsolutesGood/Bad, Up/DownCategories

    Shades of GrayContinuumRelativeWholenessStyles of Thinking

  • Who makes the best automobile tires in the world today?Q4: Automobile Tires

  • InThinking & Enterprise ThinkingIncrease individual awareness on thinking (InThinking)Evolve the way we behaveEvolve the way we run our organizationsEvolve the way we think together(Enterprise Thinking)

  • Perception & ThinkingHow the world we perceive works depends on how we think.

    The world we perceive is a world we bring forth through our thinking.

    H. Thomas Johnson

  • Trip Report(physical)(people)

  • Q5: Time Management

  • DecisionsIf your boss gives you a question and only 5 minutes to answer it, there are only 3 possible answers 0, 1, and infinity. Youll have five minutes to decide which one it is. Professor R.E. Mayle

  • Management By Extremes

  • Management By ExtremesZeroInfinity

  • Reducing Cost, Waste, Inventory, Variation, etcTalk about Working TogetherStriving for Zero Defects Striving for Zero WasteStriving for SatisfactionContinuous ImprovementUsing Metrics for Alignment**without a thinking transformationPresent State

  • Twin Day(AKAVariationReductionDay)

  • The Boeing Company - Vision 2016Core CompetenciesDetailed Customer KnowledgeLarge-Scale Systems IntegrationLean EnterpriseValuesLeadershipIntegrityQualityCustomer SatisfactionPeople Working TogetherA Diverse and Involved TeamGood Corporate CitizenshipEnhancing Shareholder Value

  • Q6: Disappointment

  • Q6: Disappointment

  • ExpectationsValueDisappointmentExpectation

  • Expectation DynamicsValueDisappointmentExpectationSatisfaction

  • Expectation DynamicsValueDisappointmentExpectationSatisfactionDelight

  • AssumptionsA better way to operate an organization is to invest resources with the ability to manage customer delight, satisfaction, and disappointmentBetter investment results from discovering opportunities to invest The discovery of opportunities for investment is limited by how thinking is conditioned

  • What is needed ?Thinking that promotes better discovery

  • Q7: Counting Straws

  • Q8: GradesRS-68What letter grade is required for all parts purchased?MaseratiGran Turismo

  • Trip Report(physical)(people)

  • Interchangeable Parts

  • Interchangeable Parts ??Space Shuttle Main Engine

  • Interchangeable Parts ??

  • Given a piece of wood that will be cut into 2 pieces....how many lines will be drawn acrossthe top face before the cut is made ? Q9: Cutting Wood

  • target Q9: Cutting Wood

  • target Q9: Cutting Wood

  • A product or a service possesses quality if it helps somebody and enjoys a good and sustainable marketSource: The New Economics, W. Edwards Deming, 1993 W. E. Deming on Quality

  • Zero defects is another way of saying do it right the first timeQuality is defined as conformance to requirementsSource: Lets Talk Quality, Philip Crosby, 1989 Philip Crosby on Quality

  • Defects

  • Quality is the minimum of lossimparted to the Society by a product after its shipment to a customerSource: Introduction to Quality Engineering , Genichi Taguchi, 1983Genichi Taguchi on Quality

  • UpperSpecificationLimitLower SpecificationLimitTARGET(desired value of parameter)Loss to SocietyTaguchis Quality Loss Function

  • A Better View The Taguchi Loss Function is a better view of the world

    W. Edwards DemingSource: Out of the Crisis, W. Edwards Deming, 1986

  • 10: Addition1 + 1 = ???

  • 10: AdditionYou think because you understand one you must understand two, because one and one makes two. But you must also understand and.

    Donella Meadows

  • BetterThinking About Thinking

  • Resource & Relationship Management (Striving for Balance)Thinking & Learning Together - Then Working TogetherManaging Customers ExpectationsContinuous Investment Using Thinking for AlignmentInThinking and Enterprise ThinkingFuture State

  • Imagine the Possibilities...when operating in an Enterprise Thinking environmentif we could develop a broader appreciation of continuous and connected learningif we could develop a deeper appreciation of working together, learning together, and thinking together

  • Imagine the Possibilities...and the markets we could createWorking Together Investing Together Designing Together Building Together Learning Together Thinking Together Leading Together

  • Visioningits not what the vision is that is important...

    its what the vision does...

    Robert Fritz Source: The Fifth Discipline, Peter Senge, 1992

  • Questions/Comments/Feedback:Bill BellowsEmail: [email protected]

    Additional InformationIn2:InThinking Networkwww.in2in.org

    Quality Loss

    Dr. Taguchi has uniquely defined quality in terms of "minimizing loss to society". This presentation will offer a view of ongoing activities at The Boeing Company to promote better thinking as a means to achieve better doing, which can be translated into minimizing losses to society and Boeing. These efforts involve a focus on variation management, seeing systems, and investment thinking.

    Quality Loss

    Dr. Taguchi has uniquely defined quality in terms of "minimizing loss to society". This presentation will offer a view of ongoing activities at The Boeing Company to promote better thinking as a means to achieve better doing, which can be translated into minimizing losses to society and Boeing. These efforts involve a focus on variation management, seeing systems, and investment thinking.

    Utilization of Thinking

    A closing reminder of the need to routinely ask questions about connections, to practice the principal of water logic. To do so is to prompt investment thinking decisions.