From: To: Sent: Subject:

Chris Osterdock <chris.osterdock@oracle.com> Mark Breslauer <mark.breslauer@oracle.com> 11/24/20136:44:31 PM RE: Should Cover Oregon move from 8223 to 8224?

Yes~ I think 1~11 do that~ 1~11 probably fly out Sunday. ~

This implementation is so screwed up ~ some key points:

All touchpoints are synchronous There is no guaranteed delivery of messages ~they do not use JMS or Mqueue ~ all web services are submitted over HTTP • if they fail or if a server is down • that is it. Everything is integrated together with web services • tightly coupled • which is bad • this should be loosely coupled via JMS messaging. When something fails ~ no one knows where • you cannot retry the message due to the above.

Now I cannot help with the above •that is a fundamental architecture design issue.

l•m really at a loss as to how they could design SL.Ch a system.

If it was me ~ I would: Simple site that takes all the information • then says • we will provide you an option •personalized~ in say 36 hours via email.• Something like this is simple static HTML which is extremely simple and fast and scalable. All touchpoints would be async and taken care of in JMS or MQ •if a message fails • it wi ll set in the queue for someone to look at • and determine what the fix will be.• Each component should be tested in isolation (Siebel, UCM, MOM, IDM etc.)

l•m just scratching my head here~

The resources are working from 9AM to beyond 1AM then coming back the next day •everyone is exhausted ~it is really bad .• I had to leave yesterday as I feel• l~m no good w/o a good night~s rest• which allowed me to come in this morning with a fresh perspective and identify some really nasty OEM issues.

Have a nice Sunday •in the words of Dave Chappell ~1•11 keep it real here.

Thanks!

Chris

From: Mark Breslauer Sent: Sunday, November 24, 2013 10:34 AM To: Chris Osterdock Subject: RE: Should Cover Oregon move from 8223 to 8224?

If it still seems there is an objective benefit to your being onsite, or that isn~t clear to Bo, l•d suggest planning to fly to POX Monday marring.

From: Chris Osterdock Sent: Sunday, November 24, 2013 10:17 AM To: Mark Breslauer Subject: RE: Should Cover Oregon move from 8223 to 8224?

Next question likely neither of us can answer is when do I need to come back?

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From: Chris Osterdock Sent: Sunday, November 24, 2013 10:16 AM To: Mark Breslauer Subject: RE: Should Cover Oregon move from 8223 to 8224?

Awesome ~ the Oregon local guys behind me that have been talking about stuff out loud for the last two hours have been~ ohh man~ those guys are so screwed to have to be at the Portland airport on Wed ~ it is going to be a complete nightmare~ .

From: Mark Breslauer Sent: Sunday, November 24, 2013 10: 12 AM To: Chris Osterdock Subject: RE: Should Cover Oregon move from 8223 to 8224?

Spoke with George Friday night and discussed this topic.

As far as he is concerned, there should be no issue with your leaving Tuesday. The OCS folks should understand that we are doing them a big favor with your on-site involvement.

mlb

From: Chris Osterdock Sent: Sunday, November 24, 2013 9:40 AM To: Mark Breslauer Subject: RE: Should Cover Oregon move from 8223 to 8224?

Good morning . Any update on my exit on Tuesday?

From: mark breslauer Sent: Sunday, November 24, 2013 9:38 AM To: holger.herbert Cc: Bharathi Ramajayam; Chris Osterdock Subject: Re: Should Cover Oregon move from 8223 to 8224?

Do we have any additional info on this issue?

mlb On 11 /22/2013 3:22 PM, Ho lg er Herbert wrote: Not yet c lear that i ts a bug just c ame up yesterday

Sent fr om my T- Mobi le 4G LTE Devi c e

-------- Origina l message ---- - ---From: mar k bres l auer <mark.bres l aue r@ o r a c le . com> Date : 11 /22/2 013 12 : 08 PM (GMT-10:0 0) To : He l ge r He rbert <ho l ger .herbert@orac l e . com>, Chri s Osterdoc k <chr i s . oste rdoc k@ o ra c l e . com> Cc : Bha r ath i Ramaja yam <bh a r athi.ramaj avam@o ra c le. com> Subject : Re: Sh ould Cove r Or egon move from 8223 t o 822 4?

I s there a n SR o r bug f o r th i s " new data l oss i ss ue " ?

mlb On 11 /22/20 13 12 : 59 PM , Ho l ger He rbert wr o te:

The y are li ve and o the r than a new data l oss i ssue they a re generally ok . The reason they want t o go f o r ward i s so t hey c an t ake up the suggested fi xed s in . 11 a nd the f ac t that they ha ve the option t o bu i d

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-.

customer fa c ing open ui.

So this i s a matter o f mostly strategy and not tactical.

* From: *mark bres l auer *Sent: * Friday , November 22 , 2013 12 : 57 PM *To : * Ho l ger He rbert ; Chri s Osterdock *Cc : * Bharathi Ramajayam *Subject : * Re : Shoul d Cover Oregon mov e from 8223 to 82 24?

do we have a picture o f how much they ha ve tested our and the i ssues (i f any) they have seen?

On 11/22/2013 12: 36 PM , Ho l ger Herbert wr o te:

Fo l ks

They are liv e on Open ur r s pent a day down there last week . We have inves ted a l ot in making sure they go to 8 . 2 . 2 . 4 and my guess is we wil l l ose this depl o yment altogether i f we can t help them get into a s i mpler oui outbound p o rtal , whi c h require s . 4. They are at the tail end of a 112$million budget o n this project . And the cro ha s stated to me directly that he i s n ' t certain if he will lose his j ob first or if he ca n bail on the OCS contra c t fir s t.

So not good news f o r us.

*From : *mark bres l aue r *Sent: * Friday , Novembe r 22 , 2013 10 : 58 AM *To : * Chris Os terdock ; Holger Herbert *Cc : * Bharath i Ramaja yam *Sup ject :* Re : Shou l d Cover Oregon mo ve from 8223 to 8224?

Before we put a stake in the ground , do we ha ve a picture of how mu c h they ha ve tested our and the i ss ues (if any ) they ha ve seen? r wou l d not wan t t o be in a s ituat i o n where they go to . 11 and hit issues that have been addressed in .1 0 QFs , but ha ve not yet been f i xed on .11

ml b

On 11/22 / 20 13 10:32 AM , Chri s Os terdoc k wrote :

Sounds good - - r will give my thumbs up .

* From:*Holger He rbert *Sent:* Friday , November 22 , 2013 10 : 31 AM *To : * Chr i s Osterdoc k ; Mark Breslauer *Cc : * Bharath i Ramajayam *Subject : * RE: Should Cover Orego n move fr om 8223 to 822 4?

We ha ve t old them they shou l d go t o 8 .2.2.4 please keepm tha~ message . Wi thout 8 . 2.2.4 they cannot get o ff o f webcenter . They have an army o f OCS f o l ks (200! rapo i ng the s tate f Oregon on s omething that wil l never wo rk well as when you change Siebel you b r eak webcente r.

Please help with the . 4 message.

*From:* Chris Osterdock *Sent : * Friday , November 22 , 20 13 9 : 25 AM *To : * Mark Breslauer *Cc : * Bharathi Rama j ayam ; Holger Herbert *Subje c t:* Should Cover Oregon move from 8223 to 8224?

My stance is that they should stay the course but of cou rse they are heavy o n OpenUI -- so r think that may be a

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compel ling enough reason. Ca n you f o lks l oo k i nto thi s as this wou l d be a major dec i sion that we do n o t wa nt t o take lightl y .

Tha n ks !

Ch ri s

Or acl e <http : //www . orac l e . com> mark b r eslaue r I Senior Director, So ft wa re Development Phone: +l 6505063479 <tel:+l %206505063479> I Mobile: +l 650430 1320 < tel : +l ~ 206504301320 >

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