TNT Express North America National Accounts intro

[email protected]

[email protected]

National Account Manager

An Intro to TNT Express

mailto:[email protected]

[email protected]@TNT.com

TNT IN NUMBERS

$ 6,693m Revenues (2013)

1 million Daily deliveries

58,000+ Employees worldwide

200+ Countries served by worldwide network

44 Countries covered by the European

Road Network

50 Aircraft in global air fleet

3,000+ Hubs and depots worldwide

SERVICES

We pick up, transport and deliver documents, parcels and

palletised freight on a time-certain or day-definite basis

International Express and International Economy

Industry-specific solutions for the industrial,

automotive, healthcare and high-tech industries

Mostly B2B, some B2C

services selectively

Special Services Air Freight products


LGG

HKG

JFK

Middle-East

Road Network

5

DXB 6

SIN

PVG

3

South-East

Asian

Road Network

European Air

and Road

Network

Australian

Domestic Network

6

3

South America

Domestic

Network

2

5

GLOBAL REACH THANKS TO OWN RESOURCES AND PARTNERSHIPS

AA

#

Airport

# flights a week


LIEGE AIR HUB

• Allows TNT to reach 66% of

European market base within 4

hours by road

• Enables TNT to provide the

shortest door-to-door delivery

transit times in Europe

LOCATION• Capacity exceeding 600 tons per night

• Facility operates 24 hours a day 90,000

pieces (600 ton) per night: 40,000 are

sorted on the conveyors

• 70% of TNT international overnight

consignments pass through Liege

VEHICLES CAPACITY

• 50 aircraft

• More than 125 trucks and

vans converge each night on

European Air Express Hub

THE LARGEST AND MOST ADVANCED DEDICATED AIR CARGO HUB IN EUROPE


TNT USA Network

Dedicated truck pickup available to the closest

gateway

● 11 owned depots & 4

gateways with full

customs brokerage

capabilities

● TNT owned 777 daily

JFK–Europe

● Regional carriers

available for out of area

pickup / delivery


INTEGRATED EUROPEAN NETWORKS

Hub

Arnhem European road hub

44 countries served, 20 international road

hubs, 550 hubs and depots

70% of customers by value can be reached

overnight by truck

3-5 Day export service ex US to most

destinations

Parcels, pallets, heavy freight

65 airports served, 45 aircraft, 695

weekly flights

2 day export service ex US to most

destinations

Next day import service to US to most

of East Coast available

Parcels and pallets

Liège global air hub

Airport

European Air Network European Road Network


Integrated Direct Express (Breakbulk)


TNT Differentiators

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TNT has the fastest and widest road

network in Europe

Key Account Customer Service

Specialists

US connections to our unique road

networks in Europe, the Middle East,

APAC, and South America


TNT has the proven fastest and widest road networkin Europe1DIFFERENTI

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whole of Europe in

scope (44 countries)

main European

business areas

delivered within two

days

4,500 international

line haul trips per week

2.25 million km per week

(= 56 times around the world)


TNT is faster than the competition on key inbound production lanes1DIFFERENTI

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• When something goes wrong in our customer’s supply chain the

KAM desk can manage service upgrades and interventions where

possible

•Pro-active monitoring improves performance: Internal study shows

an improvement in the service performance when using the industry

specialist desk by an average of 3%Examples:

TNT =18 EU Desks

DHL = 3 European ACCs

Caterpillar + 4.8%

Volvo + 3.1%

GM + 2.3%

Daimler + 2.3%

Global Key Account Customer Service Desks improve our customer’s supply chain speed

With Desk

Without Desk

98%

95%

3% difference

means ~60%

reduction of

service failures

Service performance


• Open to approved KAM customers

• Office opening hours & 24/7 in certain countries

• International Express services

• International economy service

• All standard special services

• Single point of contact for customers

• Active monitoring of shipments

• Select best TNT service

• Check part numbers & quantities at booking

• Lead service recovery

• Lead in transit service upgrades

• Daily tracking and performance data reports

• Research Customs or transit issues to optimize

service speed

Main desk activities

Services in scope

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• Located in Houston, Texas

• Staff of 85 full-time and part-time

Customer Service Representatives

• Seven teams available to offer efficient

booking support, and issue resolutions

• Flexibility, diversity – 10 languages

spoken to assist customers including:

English, Spanish and French


• Established networks linked by

our Middle East Road Network &

air uplift on our own Boeing 777

freighters

Connections to Superior Global Networks

Asia South America Middle East

• Established networks in

all countries linked by

our Asian Road Network

• Leading the Brazilian Express

domestic market with over

7,000 dedicated employees

and covering 4000 cities

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TNT’S NEW BRAND IDENTITY• The new tagline, ‘The People Network’, reflects

the company’s culture and drive to develop strong

relationships with customers

• It showcases TNT’s role as a network of dedicated

people who help customers grow their businesses

[email protected]

THANK YOU

TNT Express North America National Accounts intro

Business

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