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TARIFF – EFFECTIVE 1ST MAY 1997 (Revised Edition – 1st April 1999) CONTENTS Page no. 1. Definitions 2 - 3 2. General Information 4 - 6

2.1 General Conditions of Supply 4 2.2 Voltages 4 2.3 Frequency 4 2.4 Meters 4 2.5 Access to Customer’s Premises 5 2.6 Accounts 5 2.7 Payment of Monies Owed To Tenaga Nasional Berhad 5 2.8 Notice to Terminate Supply 5 2.9 Power Factor 6 2.10 Temporary Supply 6 2.11 Electric Welding Equipment 6

3. TNB Tariff Rates 7 4. Provision of Tariff Under Section 29, Electricity Supply Act 1990 7

4.1 Top-Up and Standby Rates for Co-generators 7 5. Schedules

5.1 Schedule 1 8 - 11 TNB Tariff Rates

5.2 Schedule 2 12

Rates for Top-up and Standby Services

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1. DEFINITIONS

Unless the context otherwise states the following definitions shall apply:

(a) “CUSTOMER” means any person taking a supply of energy from Tenaga Nasional’s supply lines at any one point of supply, provided that if a person takes a supply at more than one point of supply such person shall be deemed to be a separate customer for each such point of supply.

(b) “DOMESTIC CUSTOMER” means a customer occupying a private dwelling which

is not used as a hotel, boarding house or used for the purpose of carrying out any business, trade, profession or service.

(c) “COMMERCIAL CUSTOMER” includes but not limited to a customer who is

occupying or operating an office block, hotel, boarding house, retail complex, shop-house, car-park, godown, workshop, restaurant, estate, farm, port, airport, railway installation, toll plaza, telecommunication installation, broadcasting installation, entertainment/recreation/sports outlet, school/educational institution, religious and welfare organization, military and Government installation, hospital, waste treatment plant, district cooling plant and any other business which is not primarily involved in manufacturing or quarrying or mining activities.

(d) “INDUSTRIAL CUSTOMER” includes a customer engaged in manufacturing,

quarrying business and a customer who utilises energy for the purpose of pumping for water treatment plant. In addition the total wattage of lamps and air-conditionings installed for purpose of office use shall not exceed 20% of the total wattage of all electrical equipment installed.

(e) “MINING CUSTOMER” means a customer using electrical energy for the most part for

extracting mineral and includes dredging.

(f) “STREET LIGHTING CUSTOMER” means a customer using electrical energy for lighting up public roads and highways.

(g) “NEON & FLOODLIGHT CUSTOMER” means a customer using electrical energy

solely for neon and floodlight installations used for the purpose of lighting up roadside advertisement billboards or for decorating the facade of buildings. Customer must install facilities for separate metering system and the customer must pay the full connection charge which is 100% of the installation costs incurred by TNB to provide the supply.

(h) “LOW VOLTAGE” in the context of tariff classification means a supply voltage not

exceeding 1,000 volts.

(i) “MEDIUM VOLTAGE” in the context of tariff classification means a supply voltage from 6,600 volts to 66,000 volts.

(j) “HIGH VOLTAGE” in the context of tariff classification means a supply voltage of

132,000 volts and above.

(k) “KILOWATTS OF MAXIMUM DEMAND” for any month shall be deemed to be twice the largest number of kilowatt-hours supplied during any consecutive thirty minutes in that month.

(l) “UNIT” means one kilowatt-hour.

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(m) “AVERAGE POWER FACTOR” means the cosine of the angle of which the tangent is obtained by dividing the total of the reactive kilovolt-ampere hours by the total of the kilowatt-hours recorded in any month by Tenaga Nasional’s meters.

(n) “REACTIVE KILOVOLT–AMPERES OF MAXIMUM DEMAND” for any month

shall be deemed to be twice the largest number of reactive kilovolt-ampere-hours supplied during any consecutive thirty minutes in that month.

(o) “MONTH” means the period between two successive meter readings. Meters are

normally read at intervals of approximately thirty days.

(p) “PEAK” period means the period between 0800 hours and 2200 hours.

(q) “OFF-PEAK” period means the period between 2200 hours and 0800 hours.

(r) “PROJECT MINIMUM MONTHLY CHARGE”(PMMC) is chargeable to the customer in order to ensure the capital invested by TNB in supplying the customer gives the minimum revenue return required. It is based on two percent(2%) of the net capital cost of the supply project, chargeable only during the first 5 year duration of supply. The calculation of PMMC can be found in the Statement of Connection Charges Booklet issued by TNB.

(s) The “GUARANTEED MINIMUM MONTHLY CHARGE”(GMMC) at a rate of 0.15

times of project cost will apply to high voltage customers who opt to pay this GMMC instead of connection charges. The GMMC will apply for a period of 5 years and will cease to apply once the sum of make-up charge has reached an amount equivalent to 1.2 times the customers’ connection charge within the 5 year period. Details of the calculation of GMMC can be found in the Statement of Connection Charges Booklet issued by TNB.

(t) A “CO-GENERATOR” is defined as a generator who uses a single primary energy

source to generate sequentially two different forms of useful energy for its own use at an efficiency rate of more than 70%.

(u) “MALAYSIAN GRID CODE” means any national grid code or similar Regulations

made under the Electricity Supply Act 1990 relating to the planning, scheduling or despatch of electricity in Peninsular Malaysia, as the same may be amended from time to time.

(v) “MALAYSIAN ELECTRICITY DISTRIBUTION CODE” means any national

distribution code or similar regulations made under the Electricity Supply Act 1990 relating to provisions and guidelines for all present and future Companies who are granted licence for distributing electricity in Malaysia, and for the coordination of planning, operation, and interconnections of their respective distribution systems.

(w) “MAJOR BREAKDOWN” means a breakdown (such as due to switchgear failure or

cable fault) which results in interruption of electricity supply that requires substantial time to restore.

(x) “MINOR BREAKDOWN” means a breakdown (such as due to the operation of a fuse

or the tripping of a circuit breaker resulting from overload) which results in interruption of electricity supply that can be quickly restored.

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2. GENERAL INFORMATION

2.1 GENERAL CONDITIONS OF SUPPLY

Electricity shall be supplied in accordance with the provisions of the Electricity Supply Act 1990, the Licensee Supply Regulations 1990 and the Electricity Regulations 1994 and all amendments thereto. 2.2 VOLTAGES

Tenaga Nasional Berhad(TNB)’s declared supply voltages are as per table below:

Voltage Level Supply Voltages

Steady State Voltage Variation

Low Voltage Single Phase Three Phase

240V 415V

+5% to – 10% +5% to – 10%

Medium Voltage 6,600V 11,000V 22,000V 33,000V 66,000V

To be defined in the future Malaysian Electricity Distribution Code

High Voltage 132,000V 275,000V

+10% to –5% +10% to –5%

2.3 FREQUENCY

Supply Frequency is 50Hz ± 1%.

2.4 METERS

(a) All necessary meters shall be provided by TNB for measuring the consumption of electricity. Customers shall be required to pay a charge for additional meter installed at their request and may also be required to pay a portion of the cost of any special metering facilities installed by TNB.

(b) The customer shall not interfere, nor permit any person other than an authorized

employee of TNB to interfere with TNB ’s service equipment and meters. (c) If a meter is lost, destroyed or damaged, the customer shall pay to TNB the full cost of

repair or replacement. (d) Deliberate interference with any aspect of TNB ’s metering system is an offence under

the Electricity Supply Act 1990. (e) If a customer thinks his meter is not registering accurately he can ask for the meter to be

tested. A test fee shall be chargeable and it will be refundable only if the meter is found to be inaccurate by more than 3%.

2.5 ACCESS TO CUSTOMER’S PREMISES

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Authorized employees of TNB are permitted under the Licensee Supply Regulations 1990 to have access to a customer’s premises at all reasonable times, for purposes connected with the supply of electricity. All such persons carry a special authorization card.

2.6 ACCOUNTS

(a) A customer shall be required to pay a Minimum Monthly Charge (MMC) for each supply taken at a schedule rate for as long as the supply is taken. MMC is the minimum amount to be paid by a customer in a month and it may be in the form of Project Minimum Monthly Charge (PMMC) or Guaranteed Minimum Monthly Charge (GMMC) or Tariff MMC (shown in Schedule 1) which will be mentioned in the supply contract. A customer taking medium or high voltage supply may initially be required to pay PMMC or GMMC for the period as specified in the definitions (1(r) and 1(s) above) , after which they shall be subject to the Tariff MMC only. The Tariff MMC rate for each tariff category is in accordance with the rates as per Schedule 1.

(b) Each customer is required to maintain as deposit a sum sufficient to cover the estimated

charges for two months’ supply of electricity. The deposit less any outstanding amount, if any, is refundable when the customer ceases to take a supply. Deposits are not transferable. All cash deposits will entitle the customers to a rebate which will be credited to the customers’ account once a year. Currently the rebate is calculated at 5% per annum of the cash deposit value.

(c) Accounts are due for payment on or before the date mentioned in the electricity bill

which is 15 days from the meter reading or billing date. The supply of electricity may be disconnected if accounts are not paid when due and a reconnection fee shall be charged for restoration of supply.

(d) A late payment penalty charge may be imposed to customers who fail to settle their

current bill in full within the stipulated time frame. By imposing this late payment penalty charge TNB does not waive its right to disconnect the supply to such customers.

2.7 PAYMENT OF MONIES OWED TO TENAGA NASIONAL BERHAD

(a) All fees and charges referred to above shall be advised to the customer on an official bill and

payment shall be acknowledged by an official receipt.

(b) No money may be handed to any employee of Tenaga Nasional Berhad other than a Cashier.

2.8 NOTICE TO TERMINATE SUPPLY

The customer shall give at least three (3) working days notice to the local TNB office of his intention to cease taking supply. If no such notice is given, the customer shall be responsible for the payment of all charges up to the date of the next meter reading or until a contract is signed by a new customer for the same premises. 2.9 POWER FACTOR

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The customer shall use his best endeavours to obtain the highest Power Factor possible in the operation of any of his electrical installations. The customer must achieve a minimum power factor which is currently set at 0.90 for high voltage customers and 0.85 for other customers . A penalty shall be imposed if this minimum power factor is not achieved. This penalty is calculated as follows:- If the Average Power Factor of any customer in any month is found to be: (a) Below 0.85[0.90] and up to 0.75[0.80] lagging, a supplementary charge of one and one-

half per cent (1½%) of the bill for that month for each one-hundredth part (0.01) below 0.85[0.90] and up to 0.75[0.80] lagging Power Factor will be added to the bill for that month, and

(b) Below 0.75[0.80] lagging, in addition to the charge payable under sub-paragraph (a)

above, a supplementary charge of three per cent (3%) of the bill for that month for each one-hundredth (0.01) part below 0.75 [0.80] lagging Power Factor will be added to the bill for that month.

Note: The Malaysian Grid Code specifies that connections made to the system of 132kV and

above are to maintain a minimum power factor of 0.90. Power factor figure shown within the square bracket is for all high voltage customers and those customers under customised supply agreements. Power factor figures without the square bracket apply to other customers.

The minimum power factor of 0.85[0.90] shall be subject to change to comply with the requirements of the Malaysian Grid Code and Malaysian Electricity Distribution Code when the latter comes into force. The range of power factors stated in (a) and (b) above for computing the power factor penalty shall be adjusted equitably to reflect any changes in the minimum power factor figure as specified in the above codes.

2.10 TEMPORARY SUPPLY

A customer who applies for temporary supply shall be charged at the tariff rate appropriate to their category plus a thirty-three per cent (33%) surcharge on the total monthly bill. The supply agreement for the temporary load shall be time restricted and the customer shall be subjected to a Connection Charge of 100% of the total cost of installing and subsequent dismantling of TNB’s infrastructure to give this temporary supply.

2.11 ELECTRIC WELDING EQUIPMENT

In addition to the appropriate tariff rate there will be a surcharge for transformer operated electric welding equipment installed for low voltage customers at RM3 per kVA per month, and for medium and high voltage customers at RM2 per kVA per month. Motor-operated welding sets are exempted from the above surcharge.

3. TNB TARIFF RATES

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The present tariff rates which take effect from 1 May 1997 is shown in Schedule 1. These tariff rates are the approved rates by the government in accordance with section 26 of Electricity Supply Act 1990. The tariff rates offered by TNB, on average, are among the lowest in the East Asian Region.

For the approved tariff rates charged, TNB will attempt to maintain minimum standards of

performance as laid down in the Terms and Conditions of Licence to TNB which includes restoration of supply within 4 hours for minor breakdowns and 2 days for major breakdowns. Customers who require higher specifications for reliability and quality of supply (which is above the minimum standards of performance) may apply to TNB for their requirements to be met at negotiated electricity rates under a special supply agreement provided for under section 29 of Electricity Supply Act 1990.

4. PROVISION OF TARIFF UNDER SECTION 29, ELECTRICITY SUPPLY ACT 1990 Section 29 of Electricity Supply Act 1990, gives a provision for a special agreement to be made between TNB and customer which defines special terms and conditions of supply including tariff rates to be decided upon via negotiations. Tariffs for Top-up & Standby Services, Bulk Supply for Distribution Licensees and Thermal Energy Storage Installations are among the customised tariffs applicable under the provision of section 29 of the Electricity Supply Act 1990. 4.1 TOP- UP AND STANDBY RATES FOR CO-GENERATORS

(a) These tariff rates apply to customers who generate their own electricity by way of ‘Co-generation’.

(b) Top-up supply is the additional supply required by a co-generator who does not produce

sufficient electricity for its own use.

(c) Standby supply is the supply that TNB provides to a co-generator in the event that the co-generator does not generate electricity due to plant failure or planned shutdown for maintenance.

(d) For standby supply, the customer has a choice of firm or non firm supply. Non Firm Standby

implies that TNB does not guarantee that supply can be given when the co-generator fails or is shutdown for maintenance.

(e) The rates for Top-Up and Standby Services under standard conditions of supply are given in

Schedule 2.

(f) The co-generator is to pay the full costs to TNB for the infrastructure involved in providing the top-up and/or standby services.

5.0 SCHEDULES

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5.1 SCHEDULE 1 TNB TARIFF RATES (Effective from 1 May 1997)

TARIFF CATEGORY

UNIT

RATES

1. Tariff A – Domestic Tariff For the first 200 units per month For the next 800 units per month For each additional unit per month The Minimum Monthly Charge is RM2.50

Sen/kWh Sen/kWh Sen/kWh

21.8 25.8 27.8

2. Tariff B – Low Voltage Commercial Tariff For all units The Minimum Monthly Charge is RM6.00

Sen/kWh

28.8

3. Tariff C1- Medium Voltage General Commercial Tariff For each kilowatt of maximum demand per month For all units The Minimum Monthly Charge is RM500.00

RM/kW

Sen/kWh

17.30

20.8

4. Tariff C2 – Medium Voltage Peak/Off-Peak Commercial Tariff For each kilowatt of maximum demand Per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period The Minimum Monthly Charge is RM500.00

RM/kW

Sen/kWh

Sen/kWh

25.70

20.8

12.8

5. Tariff D – Low Voltage Industrial Tariff For all units Special for customers who qualify For all units The Minimum Monthly Charge is RM6.00

Sen/kWh

Sen/kWh

25.8

23.8

TARIFF CATEGORY

UNIT

RATES

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6. Tariff E1 – Medium Voltage General Industrial Tariff For each kilowatt of maximum demand per month For all units Special for Customers Who qualify For each kilowatt of maximum demand per month For all units The Minimum Monthly Charge is RM500.00

RM/kW

Sen/kWh

RM/kW Sen/kWh

17.30

19.8

13.20

18.8

7. Tariff E2 – Medium Voltage Peak/Off-Peak Industrial Tariff For each kilowatt of maximum demand Per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period Special for Customers who qualify For each kilowatt of maximum demand Per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period

The Minimum Monthly Charge is RM500.00

RM/kW

Sen/kWh

Sen/kWh

RM/kW

Sen/kWh

Sen/kWh

21.70

20.8

12.8

18.40

18.8

10.8

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TARIFF CATEGORY

UNIT RATES

8. Tariff E3 – High Voltage Peak/Off Peak Industrial Tariff For each kilowatt of maximum demand per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period Special for customers who qualify For all kilowatt of maximum demand per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period The Minimum Monthly Charge is RM500.00

RM/kW

Sen/kWh

Sen/kWh

RM/kW

Sen/kWh

Sen/kWh

20.80

19.8

11.8

16.20

17.8

9.8

9. Tariff F – Low Voltage Mining Tariff For all units The Minimum Monthly Charge is RM100.00

Sen/kWh

21.8

10. Tariff F1 – Medium Voltage General Mining Tariff For each kilowatt of maximum demand per month For all units The Minimum Monthly Charge is RM100.00

RM/kW

Sen/kWh

12.00

17.8

11. Tariff F2 – Medium Voltage Peak/Off-Peak Mining Tariff For each kilowatt of maximum demand per month during the Peak Period For all units during the Peak Period For all units during the Off-Peak Period The Minimum Monthly Charge is RM100.00

RM/kW

Sen/kWh

Sen/kWh

17.00

17.8

9.8

TARIFF CATEGORY

UNIT

RATES

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12. Tariff G – Street Lighting Tariff For all units

(including maintenance – applicable for street lights mounted on poles of TNB low voltage overhead mains )

For all units

(excluding maintenance ) The Minimum Monthly Charge is 15% of the calculated revenue in

a month

Sen/kWh

Sen/kWh

17.3

10.8

13. Tariff G1 – Neon Light & Floodlight Tariff (Applicable for the purpose of lighting up roadside advertisement billboards or for decorating the facade of buildings) For all units The Minimum Monthly Charge is 15% of the calculated revenue in a month

Sen/kWh

11.8

5.2 SCHEDULE 2

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RATES FOR TOP-UP AND STANDBY SERVICES (ONLY FOR CO-GENERATORS) Rates

Tariff Class Unit Top-Up Standby

Firm Non-Firm

1. Tariff C1 – Medium Voltage General Commercial Tariff

Maximum Demand Charge For all units

RM/kW/month Sen/kwh

17.30 20.8

25.00

9.30

2. Tariff C2 – Medium Voltage Peak/Off-Peak Commercial Tariff

Maximum Demand Charge For all units during the Peak Period For all units during the Off-Peak Period

RM/kW/month Sen/kwh Sen/kwh

25.70 20.8 12.8

25.00

10.50

3. Tariff E1 – Medium Voltage General Industrial Tariff Maximum Demand Charge For all units Special for customers who qualify Maximum Demand Charge For all units

RM/kW/month Sen/kwh RM/kW/month Sen/kwh

17.30 19.8

13.20 18.8

25.00

25.00

8.80

6.70

4. Tariff E2 – Medium Voltage Peak/Off-Peak Industrial Tariff Maximum Demand Charge For all units during the Peak Period For all units during the Off-Peak Period Special for customers who qualify Maximum Demand Charge For all units during the Peak Period For all units during the Off-Peak Period

RM/kW/month Sen/kwh Sen/kwh RM/kW/month Sen/kwh Sen/kwh

21.70 20.8 12.8

18.40 18.8 10.8

25.00

25.00

8.70

7.30

5. Tariff E3 – High Voltage Peak/Off- Peak Industrial Tariff

Maximum Demand Charge For all units during the Peak Period For all units during the Off-Peak Period Special for customer who qualify Maximum Demand Charge For all units during the Peak Period For all units during Off-Peak Period

RM/kW/month Sen/kwh Sen/kwh RM/kW/month Sen/kwh Sen/kwh

20.80 19.8 11.8

16.20 17.8 9.8

25.00

25.00

7.60

5.90

6. Tariff F1 – Medium Voltage General Mining Tariff Maximum Demand Charge For all units

RM/kW/month Sen/kwh

12.00 17.8

25.00

4.80

7. Tariff F2 – Medium Voltage Peak/Off-Peak Mining Tariff Maximum Demand Charge For all units during the Peak Period For all units during the Off-Peak Period

RM/kW/month Sen/kwh Sen/kwh

17.00 17.8 9.8

25.00

6.70

(For front cover inner page) PUSAT PERKHIDMATAN & KHIDMAT NASIHAT TNB

Kedai Tenaga adalah satu rangkaian pusat-pusat perkhidmatan dan khidmat nasihat yang ditubuhkan oleh TNB. Antara perkhidmatan-perkhidmatan yang ditawarkan di Kedai Tenaga adalah:- (a) Perkhidmatan Pelanggan

• Pembayaran bil elektrik dan bil-bil utiliti yang lain • Permohonan bekalan elektrik • Pertanyaan berkaitan bil dan lain-lain

(b) Elektrik Bestari – Khidmat Nasihat Elektrik untuk kediaman

• Penggunaan elektrik yang efisien di rumah • Penggunaan elektrik yang selamat di rumah • Pencahayaan lampu rumah • Nasihat mengenai pembaikan dan penyelenggaraan pendawaian elektrik di rumah

TNB SERVICE AND ADVISORY CENTRES Kedai Tenaga is a chain of customer service and advisory centres set up by TNB. Among the services offered at Kedai Tenaga are :-

(a) Customer Service

• One stop-payment counter for all electricity and other utility bills. • Electricity supply application. • Inquiries pertaining to billing and others.

(b) Elektrik Bestari – Electricity Advisory Services for the home

• Efficient usage of electricity in the home • Safe usage of electricity • Household lighting • Advice on repair and maintenance of internal household wiring

(For back cover innner page)

PUSAT PENGURUSAN PANGGILAN 15454

Tenaga Nasional Berhad telah mengujudkan Pusat Pengurusan Panggilan atau “CMC” bagi memberikan perkhidmatan yang lebih cepat kepada pengguna yang mengalami gangguan bekalan elektrik. Pusat-pusat ini dikendalikan oleh Pembantu-pembantu Perkhidmatan Pelanggan (Customer Service Assistant) yang terlatih. Sejumlah tiga belas Pusat Pengurusan Panggilan (CMC) telah beroperasi di setiap negeri di Semenanjung Malaysia termasuk sebuah CMC sokongan yang ditempatkan di Petaling Jaya.

Tenaga Nasional Berhad dengan kerjasama Telekom Malaysia Berhad telah memperuntukkan satu nombor khas (5 angka) bagi kemudahan pengguna iaitu 15454. Dengan ini pengguna-pengguna boleh mendail nombor tersebut dari mana-mana tempat di seluruh Semenanjung Malaysia dan mereka akan disambungkan ke CMC yang berhampiran. Pada masa ini nombor ini hanya boleh disambungkan dari telefon-telefon talian tetap Telekom Malaysia Berhad sahaja.

CALL MANAGEMENT CENTRE 15454

The Call Management Centre(CMC) was established by TNB for the express purpose of providing an immediate response to phone calls from customers experiencing interruptions with their electricity supply. These centres are manned by trained customer service assistants. A total of 13 CMCs are operational throughout Peninsular Malaysia at the respective states including a back-up centre located at Petaling Jaya.

For greater accessibility to the centre, a common number 15454 has been facilitated by Telekom Malaysia Berhad. Customers can now call this number from anywhere in the Peninsula and they will be connected to the nearest CMC. However, currently, this number can only be accessed from Telekom Malaysia Berhad fixed line phones only.

Dikeluarkan oleh: Issued by: Jabatan Pengurusan Bisnes Business Management Department Bahagian Perkhidmatan Pengguna Customer Services Division Tenaga Nasional Berhad Tenaga Nasional Berhad Tingkat 3, Bangunan Penjanaan Level 3, Generation Building Jalan Bangsar, Peti Surat 11003 Jalan Bangsar, P.O. Box 11003 50732 Kuala Lumpur 50732 Kuala Lumpur Website: http://www.tnb.com.my Website: http://www.tnb.com.my