TMS Case Study Of Descartes Solution in KOREA€¦ · - 4 - I. Samsung Electronics • Samsung...
Transcript of TMS Case Study Of Descartes Solution in KOREA€¦ · - 4 - I. Samsung Electronics • Samsung...
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I. Samsung Electronics
• Global Electronics Company (No 1 in Korea)
• Home Appliances, PC, Mobile, Semiconductor
• Domestic Logistics handled by Samsung Electronics Logistics Company
1. Introduction
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I. Samsung Electronics
• Samsung Electronics Logistics Company need
Delivery Schedule and Dynamic Booking Solution for
Domestic Home Appliances, PC, Air Conditioner
• More than 20 DCs, More than 1500 Trucks, More than 10K Orders
• Important to keep Delivery Time when Customer Ordered
• Centralized Delivery Scheduling in H.Q
2. Challenge & Opportunity
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• ATD System (Using Descartes Full Suite) installed in 2004
- Reservation, Route Planner, Dispatch
- Scheduling by Route Planner in Each DCs
• Enhancement Project in 2007
- Delivery compliance rate / Raise Delivery Schedule efficiency
- Better Routing Result Using Dynamic Zoning Function
(Use both Fixed Zone & Dynamic Zone)
• Centralized Delivery Scheduling in H.Q from 2008
3. how we solved the problem using the product features
I. Samsung Electronics
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• Delivery compliance rate : Before 85% After 99%
• Change Roles
- H.Q : Planning by Centralized Scheduling
- DCs : Action to Delivery (not Scheduling)
• Satisfaction Rate of Scheduler : 70% 85
4. Benefits
I. Samsung Electronics
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Planning
Execution
Analysis
Strategic
Planning
Tactical
Planning
Operational
Scheduling
Daily
Scheduling
Real-time
Monitoring
Reporting
& Feedback
Supply Chain
Design
Asset
Management
Strategic
Planning
Reservation
Booking
Routing &
Scheduling
Dispatch &
Rescheduling Monitoring
Performance
Reporting
Sales & Territory Planning(S&TP) Reservations Route Planner Dispatch
MobileLink Report(Crystal) Asset Manager
Monitor Territory Planner
Reservations Route Planner Dispatch
LNOS Fleetwise Suite
I. Samsung Electronics
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Samsung Electronics
(Order)
Samsung Electronics Logistics
(Logistics] DC Drivers
Realtims
Multi-site
Inventory
…
…
DC’s
Supplier’s
W/H
Received
Reserved
Returned
Shipped
Received
Reserved
Returned
Shipped
Check Inventory
(ATP)
Reservation
(ATD)
GPS &
Rescheduling Real-time
Inventory
Status
update
Reservations
Dispatch
Delivery
Schedule
Delivery
Order
Monitoring Center
Real-time
Monitoring
ETA
Service
Alert
GPS
Real-time Delivery
Status update
Proof of Delivery
(PoD)
Truck
Mobile
Delivery Manifest
Route Planner
Mobile Create Order
Call Center
Web Site
……
Payment (Cash/Card)
Payment
ATD System (Available Time to Delivery)
I. Samsung Electronics
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Overall Image
Manage Delivery CAPA
Customer
Order
Store
Decide Delivery Time
ORDERS (RESERVATION)
Scheduling to keep Delivery Time
Schedule
DELIVERY SCHEDULING (ROUTE PLANNER)
Inquiry Delivery CAPA
Driver
MONITORING
CAPA Monitoring Delivery Monitoring KPI Monitoring
Delivery Status
9:30 16:20
15:00
일자 9~12 12~15 15~18 18~21
D+1 X X O O
D+2 O O X O
D+3 O O O O
50
60
70
80
90
7/1 7/2 7/3 7/4 7/5 7/6 7/7 7/8
수도권지사 서부지사 남부지사7월 목표 75%
Delivery compliance rate
I. Samsung Electronics
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II. Homeplus
• Biggest Discount Store in Korea (Owner : TESCO UK)
• # of Stores (Offline) : 127
Among them, # of Stores (Online Stores) : 60
1. Introduction
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• Delivered on the same day
• 10 Time buckets per day (2 Hours Period)
• 3 Times Delivery (Delivery Sequence has 3 or 4 time buckets)
• It is Most important to Keep Delivery Time Bucket
• Schedule information is useful in Picking and Packing
2. Challenge & Opportunity
II. Homeplus
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• Delivery Scheduling System Project in 2008
• Descartes Solution : LNOS FW Route Planner
• System Feature
- Automatic Schedules for all online Stores (60 Stores)
- Schedule for each Delivery Sequence (3 times per Day)
• Delivery Schedule information is used as a input data for
Picking & Packing Scheduling System
- Especially Route ID, Turns in Route Information
3. how we solved the problem using the product features
II. Homeplus
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• Increase Sales Volume
• No one in Store to make a Delivery Schedule
• Raise Delivery compliance rate
• Raise Picking/Packing Efficiency
4. Benefits
II. Homeplus
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Delivery Schedule by Optimization Engine Automatically
- Each Order has Route, Route Position, ETA
- Use Schedule Information in Picking/Packing and Delivery
Close Orders
Picking / Packing
Manual Schedule (Driver)
Load
Order ID
Delivery
Close Orders
Delivery Schedule (Engine)
Order – Route Information
Picking / Packing
Load
SMS to Customer (ETA)
Before After
Delivery
Order – Route Information
: increase work efficiency
ETA Service
: Customer Fulfillment
Process Change
II. Homeplus