TOUCHSCREEN The perfect visual aidfor your Smartnav

USER MANUAL

University WayCranfieldBedfordshireMK43 0TR

Tel: 08702 405 752Email: info@smartnav.com

TABLE OF CONTENTS

ATTENTION! Important safety information 4

System overview 5

Important notes on the function of your navigation system 5• GPS positioning• GSM coverage

Familiarising yourself with your Smartnav Touch Screen 6

Getting from A - B 7• To enter a new destination• Favourite destination screen• Control Centre• Postcode destination screen• Cancelling a route request• Cancel/suspend/re-route functions

Use of Smartnav Touch Screen whilst driving 10• Instructions at roundabouts• Visual instructions• Information displayed on your Smartnav

Touch Screen during guidance• Junctions• Manoeuvre pictograms• Graphics for junctions close together• Going off route• Arrival

Additional requests/functions during navigation 14• Clock• Repeat function• Mute function

Customising your Smartnav Touch Screen 15• Volume• Key tones• Clock• Screen settings

Other functions of your Smartnav Touch Screen 16• SOS facility• Receiving a call• The Smartnav website – www.smartnav.com

Smartnav options 18• Safe Speed option• RAC Trackstar Plus option• Extended Warranty option

Troubleshooting 20

Summary of warrantyTerms and conditions of use 21

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SYSTEM OVERVIEW

Smartnav Touch Screen is Trafficmaster’s fullfeature, in-car navigation system, combiningpowerful navigation servers with a GPS (GlobalPositioning System) based satellite tracking,state-of-the-art digital speech synthesis anda touch-sensitive visual display.

The navigation computer, which is located at the Trafficmaster Control Centre, calculates the best route to your destination, taking intoconsideration current traffic conditions, historicand forecast information and incident reports.The route is then sent via the GSM (mobile phonesystem) to your in-car unit, which will thenintelligently guide you turn-by-turn to yourdestination using the most efficient route.

IMPORTANT NOTES ONTHE FUNCTION OF YOURNAVIGATION SYSTEM

GPS positioning

The accuracy of position measurement can beimpaired by poor or interrupted GPS signals.

In tunnels, underground car parks and in similarconditions, the vehicle will be unable to receive asignal from at least three satellites, and guidancewill not be available.

GSM coverage

Mobile phone networks have incompletecoverage and there may be occasions, due togeographical conditions or a busy network, when you are unable to communicate with theSmartnav Control Centre.

If you are unable to connect to the ControlCentre, you will hear the following message:

“The mobile phone network failed to connect yourcall, Smartnav is trying again – use the Smartnavmenu if you wish to cancel.”

If you do not cancel the call, Smartnav willattempt to contact the Control Centre for up toten minutes. During this period, it may help tomove the vehicle a short distance to obtain better GSM coverage.

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ATTENTION! IMPORTANTSAFETY INFORMATION

The Highway Code and current traffic conditionsmust always be observed and take precedenceover the instructions issued by Smartnav. Youshould be aware of situations where currenttraffic conditions and the instructions fromSmartnav may be in conflict.

The use of the Smartnav system does not relieve you of your responsibilities. You areultimately responsible for the vehicle under yourcontrol and should be aware of the surroundingsat all times.

For traffic safety reasons, it is recommendedthat routes should be set up in a stationaryvehicle before starting a journey.

In certain areas, one-way streets, turnrestrictions and entry prohibitions (e.g.pedestrian zones), are not recorded. Particularattention must be paid to one-way streets, turnrestrictions and entry prohibitions.

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Depending on how your Smartnav Touch Screenunit has been fitted, the unit can be operated inthe following ways:

• If both the screen display and the Smartnavbutton are installed, the button can also beused to make guidance requests.

• If you have not had the Smartnav buttoninstalled, all guidance related requests shouldbe made through the Smartnav Touch Screen.

Start-up behaviour

Start the vehicle ignition and wait 10 seconds forthe system to activate. Once the unit has receivedsignals from at least three GPS satellites, thecompass indicator will show your currentheading and the current time will be displayed.

FAMILIARISING YOURSELFWITH YOUR SMARTNAVTOUCH SCREEN

GETTING FROM A-B

Touch the screen to view the main menu:

1. Request a new route2. SOS facility3. Quiet mode/mute volume4. Repeat last instruction5. Customise screen options6. Cancel/suspend/re-route7. View previous screen

• The screen will also display sub-menusdependent on your selection from the mainmenu.

• Press from any menu to return to theprevious screen.

• If you do not touch the screen for 10 seconds,then the screen will return to the compassindicator screen.

To enter a new destination

To request a route via the screen, press thescreen once to bring up the main menu.

Press to view the following sub-menu:

Favourite destination screen

Names of up to 10 Favourite destinations can be stored. Use the icon to view all pre-setdestinations.

To use this option, you will need to first setup your Favourite destination(s) by logging ontoyour personal page of the Smartnav website atwww.smartnav.com. If you do not know your loginand password details, please call CustomerServices on 08702 405 752.

Your Favourites are automatically updated eachtime you request a new route and the newdestination menu will indicate when Favouriteshave been updated. Alternatively, you canmanually update your Favourites:

When you have saved your destination on-line,press and the following menu will bedisplayed.

To allow the Smartnav Touch Screen to accessyour saved destination(s), press five timesuntil the following menu appears:

Press to refresh your destinationsfrom the website.

Once your Favourites have been refreshed, thenames you have given them will be displayed,similar to the illustration below:

Select the name of your chosen route to requestguidance to your destination.

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Control Centre

Press to call the Smartnav ControlCentre which is operational 24 hours a day 7 days a week.

You will hear the following message:

“Calling the Smartnav Control Centre”

and will be displayed on the screen toconfirm that a call is being initiated; press thephone icon if you wish to cancel the call.

A Smartnav Personal Assistant (PA), whosimultaneously sees your current positiondisplayed on their control screen, will answeryour call and ask you for your intendeddestination.

You can provide your destination details in thefollowing ways:

• A house number and street address in a town.• OR a postcode.• OR a point of interest such as ‘Reading Railway

Station’, ‘Terminal 4 Heathrow Airport’, etc.• OR a stored Favourite destination set up on

your web page (see Smartnav website).• OR one of your 5 last destinations.

If you have the Smartnav button installed you canalso contact the Control Centre by pressing andholding it for 2 seconds.

Postcode destination screen

Press if you wish Smartnav to route youto the postcode for your destination (Note youmust enter the complete postcode). The followingscreen will appear:

• Use the alphanumeric keypad to enter thepostcode. As you enter the details, the cursorwill auto-advance and select numbers orletters according to its position and the UKpostcode format.

• To enter alphabetic characters, press the singlekey which contains the required letter.

After this, an enlarged key pad appears whichenables you to select which of the alphanumericcharacters contained within the single key yourequire e.g. pressing the M/N/O key will causethe following menu to appear:

Press the desired letter that you wish to selectdirectly (e.g. M).

• The menu can be changed from characters(A to Z) to numbers (0 to 9) by pressing .This will display the following menu:

The menu can be changed back to characters viathe icon.

• Correct errors made during postcode entry byusing the icon.

• Cancel the route entry process at anytime byusing the icon.

• Use the icon to confirm you haveentered the postcode correctly and to requestroute guidance.

If you enter a postcode incorrectly, or it cannot be recognised, an error message will bedisplayed and you will be prompted to re-enterthe postcode.

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Cancelling a route request

Once you have entered your intended destination,or requested the unit to contact the SmartnavControl Centre, your Smartnav Touch Screen willdisplay . Press this icon if you wish to cancelthe route request. You will be prompted toconfirm that you wish to cancel the call bypressing either yes or no from the screen display:

USE OF SMARTNAV TOUCHSCREEN WHILST DRIVING

Cancel/suspend/re-route functions

You can cancel, suspend or re-route duringguidance by pressing from the main menu.

Choose your desired option from the followingsub-menu:

Cancel

This button will cancel your current route.

Re-route

This button requests a new route to your currentdestination (only available if you have gone offroute or Smartnav has advised that due to trafficconditions there is a quicker route available).

Suspend

This button will suspend your current route. Theicon will change to display and no furtherguidance (spoken or graphical) will be provideduntil you select this icon.

If you exit this menu (via the icon), then thedisplay will indicate that guidance has beensuspended:

The Smartnav unit will provide spokeninstructions as your primary method of routeguidance. The Smartnav Touch Screen hasbeen designed to provide supplementary visualinstructions and can, if preferred, be customisedto provide the only method of navigation.

Instructions at roundabouts

Note: Smartnav only recognises roundabouts thatare kerbed. Mini roundabouts that are paintedonto the road surface are treated as a junction.If the route being followed passes straight acrossthis type of mini roundabout, Smartnav will notgive an instruction. If the route being followedrequires a turn, Smartnav will give a normal turnleft or turn right instruction.

Visual instructions

When the route has been downloaded to yourscreen, you will see the guidance start-up menu:

The display offers a compass indicator to assistthe driver in choosing in which direction toinitially travel at the start of a route. The compassindicator will show the direction and the distance(as the crow flies) to the nearest point on yourroute (when this exceeds 25 yards). The compassdisappears as soon as the route is joined, i.e. thefirst guidance instruction is given.

Information displayed on your Smartnav TouchScreen during guidance

Journey and arrival information are displayedduring route guidance on the right hand side ofthe screen to show:

• Outstanding distance to your destination.• Your estimated time of arrival (ETA). (Note, no

ETA is provided for routes within centralLondon).

The distance to the next manoeuvre is displayedon the left hand side of the screen. The name ofthe road that you are currently on is shown on thebottom of the screen (or “Local Road” is shown ifthe road has no name).

The “straight ahead arrow” is displayed at alltimes when a junction manoeuvre is not required.This will be replaced:

• By a junction pictogram and a spokeninstruction as you approach a junction (seeJunctions below).

• At times when Smartnav believes additionalguidance is required, e.g. shortly before a sideroad not to be taken.

In the latter case, there is no spoken instruction.The display shows a highlighted arrow, indicatingthe correct direction of travel with no side roadse.g. if the road bears to the left:

Junctions

As you approach a junction, the screen willdisplay graphics similar to road signs, tocomplement the verbal guidance instructions.The Touch Screen will display the following typesof graphics:

Advance preparation graphics

As you approach a manoeuvre (e.g. 1 mile inadvance of intended motorway exit), a graphicrepresenting the junction ahead appears in the centre of the screen along with the name ofthe road you will be turning onto on the top of the screen. A preparation instruction issimultaneously spoken:

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Imminent warning graphics

When the manoeuvre is imminent (e.g. 400 yardsin advance of junction) or in progress, thenumerical display of the distance is replaced bya graphical indication of the distance to thejunction:

As you get very close to the junction (typically100 yards), an exit indicator is displayed at thebottom left of the screen*. These dynamic arrowsare intended to give you additional guidance atcomplex junctions and large roundabouts byindicating where your exit is relative to yourcurrent direction of travel.

When negotiating roundabouts, the exit indicatorwill remain on the screen while you drive roundthe roundabout. The exit indicator will point youtowards the correct exit.

The junction pictogram is withdrawn when thejunction has been passed, or if you drive off route.

Manoeuvre pictograms

The following are examples of the various kindsof manoeuvre pictograms:

Junctions – “Turn left.”

Roundabouts – “Take the third exit of theroundabout.”

Lane changes – “Move into the left hand lane.”

Graphics for junctions close together

Some junctions along your route may be tooclose together to be displayed individually. On these occasions the screen will display themanoeuvres together:

“Take the second exit of the roundabout and thenimmediately turn sharp left.”

Going off route

If you go off the planned route, the followingscreen will be displayed:

You will hear ”You are no longer on the plannedroute. Smartnav is automatically calculating anew route to your destination”.

The compass indicator will show the directionand the distance (as the crow flies) to the nearestpoint on your route.

If your Smartnav unit is requesting a re-route to your destination, the phone icon will also bedisplayed:

Arrival

Upon arrival at your destination a chequered flagwill be shown:

You will hear “You are arriving at your destination.”

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* The feature has to be enabled via the Smartnav website Edit Options page.

Clock

A clock will be displayed on the bottom left of thescreen.

Note: The clock will automatically update itselfas a result of GMT/BST time the next time yourequest a route after it has changed. This is veryaccurate because the time is corrected by theGPS satellites.

Repeat function

Press from the main menu to:

• Repeat a previously spoken instruction.• Silence (stop) speech.• Repeat an instruction that would have been

delivered but for a phone call being in progress.• Suppress automatic route summary

information if pressed within 4 minutes ofdownloading a route. You can also switch offthe route summary via your preferences pageat www.smartnav.com.

Audio prompts

A number of distinct audio prompts will begenerated by the Smartnav Touch Screen toconfirm selections OR to attract your attention:

• You miss a guidance instruction whilstreceiving a voice call.

Mute function

The mute icon on the main menu has three basicfunctions:

ADDITIONALREQUESTS/FUNCTIONSDURING NAVIGATION

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Access the customise menu by pressing from the main menu.

The following menu will then be shown:

The current settings will be displayed. Pressingthese icons will change the current settings asfollows:

Volume

Press or to adjust the volume of thespoken guidance instructions up and down.

Key tones

Press to turn off the “beep” produced whenthe screen is touched. This can be turned back onby pressing .

Clock

Press to turn off the clock display from themain screen. It can be turned back on again bypressing .

Screen settings

Select to access the screen settings menushown below:

Brightness

The brightness of the screen backlight isautomatically controlled (this is shown by ).

If you wish to manually adjust the brightness,then use OR to increase or reduce thebrightness.

The screen can be returned to automaticbrightness control by pressing the icon.

Night mode

The screen is automatically set to self adjust tonight mode when the outside light levels fallbelow daylight level. This is shown by . To manually adjust this setting, you can press the icon, which changes to and asyou do so.

Display off

The screen can be completely turned off bypressing . Touching the screen again willturn it back on.

It also comes back on automatically when the carhas been switched off and back on again.

CUSTOMISING YOURSMARTNAV TOUCHSCREEN

Navigation active onlyIcon

Verbal instructions will be provided atthe set level

Minimises volume level to be audiblewithout being intrusive

No guidance speech will be provided

SOS facility

You can use your Smartnav Touch Screen to callfor assistance in cases of emergency and/orbreakdown.

Press from the main menu. This will bring upthe following menu:

Pressing the Emergency icon will directly connectyou to the emergency services.

Pressing the Breakdown icon will connect you tothe Smartnav Control Centre.

Receiving a call

You can receive a voice call on your SmartnavTouch Screen. Your Smartnav unit contains adedicated GSM number, which you can accessby logging onto your personal page atwww.smartnav.com. This allows you to receiveincoming calls only, as if you had a hands-freecar kit.

If a voice call is made to your Smartnav TouchScreen unit, the caller’s number will be displayedon your screen where the CLI (Call Line Identity)is available. If the caller withholds their number“Anonymous Call” will be displayed. You willsimultaneously hear a standard ringing tone.

• Press Answer to answer the call.• Press Cancel if you do not want to answer

the call.

You will not receive spoken navigationinstructions when you are using the SmartnavTouch Screen to receive a voice call, but you willhear an audible alert to inform you that there is anecessary instruction based on your currentposition. If you have answered the call, it may beended at any time by pressing .

Tone settings during a voice call

OTHER FUNCTIONSOF YOUR SMARTNAVTOUCH SCREEN

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The Smartnav website – www.smartnav.com

The Smartnav website enables you to enter:

• Personal details.• Standard destinations which may then be

retrieved by name when using Smartnav.• Routing preferences, e.g. motorways/non

motorways.• Purchase of credits and personal account

management for Pay As You Go customers.• Purchase of additional services subscriptions.• Find out your phone number to receive

incoming voice calls.• Activate exit indicator screen graphics.• Suppress automatic route summary.

The website also carries information on the latest Smartnav developments along with product updates.

Navigation active and voice callIcon

Tones will be provided at the set level

Minimises volume level of tones

Turns off alert tones

For variable speed limit areas (e.g. M25)

The system alerts you to the monitored zone inexactly the same manner as for a fixed zone.There is, however, no over speed warning forthese sites. The screen will highlight that thezone has variable speed limits as follows:

Screen display when guidance is active.

Screen display when guidance not active.

Temporary safety camera zones (e.g. whereroad markings exist but a speed camera is notpermanently present in the zone) are notincorporated within the service, hence no alertswill be given when approaching these sites.

For fixed single cameras

Two levels of warning are provided - one as youapproach the monitored zone (3 short beeps)and a second (5 beeps) immediately before themonitored zone. The screen will also display thespeed for that zone as follows:

Screen display when guidance is active.

Screen display when guidance not active.

For Specs cameras, where your average speedis recorded through the monitored zone, you willalso receive two levels of warning – one as youapproach the monitored zone (3 long beeps) andthe second immediately before the monitoredzone (5 long beeps).

For both types of camera, if you drive over thespeed limit for that zone, your unit will emitcontinuous beeps at a higher volume until youreturn to the safe legal limit.

Smartnav offers a number of additionalsubscription services to optimise your drivingexperience:

Safe Speed option: to protect you and yourlicence by audibly alerting you when drivingthrough zones monitored by safety cameras.

RAC Trackstar Plus option: to track and locateyour vehicle should it be stolen.

Extended Warranty option: to protect yourSmartnav unit after the initial one yearguarantee.

To subscribe to these services call 0870 050 3000,Monday to Friday 9:00 – 17:30 or upgrade on lineat www.smartnav.com

Icons displayed for Safe Speed option

If the customise menu shows then yourSmartnav unit does not have a Safe Speedsubscription.

The Safe Speed option is designed with safedriving as a priority. The system works by alertingyou when you approach zones monitored by fixedsafety cameras, variable safety cameras andmulti-camera detectors (also known as Specs).The system will help you to drive in accordancewith the speed limits by warning you as youapproach the monitored zone.

SMARTNAVOPTIONS

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The database of safety camera zones iscontinuously updated by our data research team.The data within your Smartnav unit will beautomatically updated once a month, when younext use your Smartnav unit for navigation.

Safe Speed option is operational every time youmake a journey, with or without navigation active. Warnings can be disabled or reactivatedvia the icons and accessed from thecustomise menu.

TROUBLESHOOTING

The following table lists problems that may occurwith your unit. If the suggested action does notresolve the problem or your problem is not listedin the table, please contact your dealer.

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Problem Action Comments

Touch Screen is blankCheck ignition is on Screen is off unless ignition is on

Press touch screen Screen could be off

Display showsWait 5 minutes

Your Smartnav unit is probably “Connection Error” being remotely upgraded

Unable to contact theTry driving to another area

You may have a problem with theCall Centre coverage of the GSM network

Your Touch Screen fails to Wait 5 minutesYour Smartnav unit needs time

display the compass indicator to acquire the GPS signals

or says ”No guidance until Try driving to another area You have a problem with your

GPS active” GPS coverage

Backlight turns off Touch Screen has switched This occurs if the internal off the backlight because the temperature is over 60°Cambient temperature is too high

Smartnav Touch Screen is supplied with a 12 month warranty. Trafficmaster Plc warrantsits products against defects in material andworkmanship for a period of 12 months fromthe date of purchase.

Proof of purchase will be required before anywarranty consideration by Trafficmaster Plc.Smartnav Touch Screen requires a Smartnav Unitto be installed in your vehicle in order to operateand a current subscription or pay-as-you-gocredit is required to ensure continued use of thisequipment. The purchase of a subscription orpay-as-you-go credit also represents your licencefor the use of Trafficmaster traffic information.The information is the copyright of TrafficmasterPlc and no unauthorised broadcast or other publicuse of the information is permitted withoutwritten authorisation from Trafficmaster Plc.All warranty repairs must be forwarded toTrafficmaster Plc at the expense of the purchaser.

This warranty does not cover any damage causedby negligence, failure to follow the instructions inthe user manual, unauthorised modifications, orinappropriate installation. Trafficmaster cannot beheld responsible for any damage that may occurresulting from installation or modification byanyone other than a Trafficmaster technician orthe company’s appointed agents.

The warranty does not apply if the product hasbeen damaged by accident, abuse, misuse,cosmetic wear and tear, or misapplication, or asa result of service to the product by anyone otherthan Trafficmaster Plc, or an approvedTrafficmaster agent.

Your Smartnav Touch Screen unit has been fittedby an approved Trafficmaster technician or aTrafficmaster appointed agent. Altering theposition of your Smartnav Touch Screeninstallation could interfere with the operationof driver or passenger airbags or the vehiclecontrols. Trafficmaster cannot be held responsible

SUMMARY OF WARRANTY/TERMS AND CONDITIONSOF USE

for any malfunction of the vehicle or its systemsresulting from incorrect fitment of the SmartnavTouch Screen unit. If you have any doubts, pleaserefer to the vehicle manufacturer for assistance.

Trafficmaster Plc is not responsible for anyfinancial loss, or other incidental or consequentialdamage arising out of the use of, or inability touse, this product. This includes damage toproperty and, to the extent permitted by law,damages for personal injury and death.

The Purchaser expressly acknowledges that theoperation of Smartnav Touch Screen may fromtime to time be adversely affected by physicalfeatures such as buildings, underpasses,atmospheric conditions and other causes ofinterference beyond the control of TrafficmasterPlc, who will not be liable to the subscriber forany loss or damage incurred. This product mustalways be used in conditions that will not affectyour ability to drive safely or affect the safety ofother road users. This warranty applies only tothe Smartnav Touch Screen product and doesnot affect your statutory rights. The Purchaseracknowledges that the purchase of the SmartnavTouch Screen Unit does not in any way mitigatehis or her duty to obtain adequate insurance forthe vehicle.

Full terms and conditions can be found on theSmartnav internet site at www.smartnav.com.

Trafficmaster Plc has the right to amend theabove terms at any time without prior notification.

Information in this manual is correct at time ofprinting.

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