TITLES - BLC-FE · TITLES Management & Leadership Project Management The Effective Leader Coaching...
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TITLES Management & Leadership Project Management The Effective Leader Coaching & Mentoring Giving and Receiving Feedback Teamwork Working in Teams Dealing with Conflict Effective Delegation Find Your Role Effective Meetings Personal Development Dealing with Stress Time Management Planning Your Own Development Negotiation Skills Decision Making Confidence Customer Service Handling Complaints Email Etiquette Telephone Manner Maintaining Existing Customers Approaching New Customers Know Your Customer Completed - March 2017 Completed - March 2017 Completed - March 2017 Completed - March 2017
Transcript of TITLES - BLC-FE · TITLES Management & Leadership Project Management The Effective Leader Coaching...
TITLES
Management & Leadership
Project Management The Effective LeaderCoaching & MentoringGiving and Receiving Feedback
Teamwork
Working in TeamsDealing with ConflictEffective DelegationFind Your RoleEffective Meetings
Personal Development Dealing with StressTime ManagementPlanning Your Own Development Negotiation SkillsDecision MakingConfidence
Customer Service
Handling ComplaintsEmail EtiquetteTelephone MannerMaintaining Existing CustomersApproaching New CustomersKnow Your Customer
Completed - March 2017
Completed - March 2017
Completed - March 2017
Completed - March 2017
Communication & Social Skills
How to be AssertiveFluent in Body LanguageWhat’s not being said?Effective WritingAsking the Right QuestionsExpressing YourselfActive Listening Presenting with Confidence
Social & Corporate Responsibilities
SustainabilityBribery Act 2010Anti-Money LaunderingCyber SecurityModern Day SlaveryDriving At Work
Food Safety
IntroductionFood LawFood Safety HazardsFood Safety ManagementFood AllergyFood-Borne IllnessPersonal HygieneHygienic PremisesTemperature Controls
Data Protection
OverviewPrinciple 1 - ProcessingPrinciple 2 - Purpose Principle 3 - What type of data?Principle 4 - Accuracy of dataPrinciple 5 - Kept only when necessary Principle 6 - Processing due to individual rights Principle 7 - Securing data Principle 8 - Transfer of data
Completed - January 2017
Completed - February 2017
Completed - February 2017
Completed - January 2017
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IntroductionDisplay Screen Equipment Manual Handling Fire Slips & TripsFirst AidDangerous SubstancesElectricity
Equality & Diversity
IntroductionReligion or Belief Sexual OrientationAge SexDisability Pregnancy & Maternity Marriage & Civil PartnershipGender Reassignment Race
Completed - December 2017
Completed - December 2017
