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Liberty Specialty Markets Latin America
Corporate presentation
Liberty Specialty Markets Latin America
About Liberty Mutual Group
2
5th largest global Property & Casualty Insurer
based on 2017 GWP
Rating: “A” A.M. Best and S&P / “A2” Moddy’s
US$41.6B in
Annual Consolidated revenue
50,000 employees in
over 800 offices in 30 countries
World class Products and Services
Operating since 1912
68th on “Fortune 100” list
International presence
since 1995
Liberty Specialty Markets Latin America
Who we are
3
We exist to help people embrace today
and confidently pursue tomorrow.
Every day, we work hard to support our customers and
our people, so they can protect their families, build
their businesses and invest in their future. We’re their
prepared partner, looking out for them with products,
services and tools that go above and beyond to keep
them safe. From the everyday to their most vulnerable
moments, we’re there with exactly what they need.
Liberty Specialty Markets Latin America
Global Presence
4
Expanding its international
operations since 1995.
Operating in North America,
South America, Europe, Asia
and Oceania.
Liberty Specialty Markets Latin America
Liberty Family
5
Liberty Mutual Group
Global Retail Markets
US Consumer Markets
GRM East
Liberty Seguros
GRM West Liberty Seguros
Global Risk Solutions
National Insurance
North America Specialty
Liberty Specialty Markets
London Reinsurance International
LSM Latam
Insurance Reinsurance
Liberty Mutual Surety
Liberty Specialty Markets Latin America
Regional Presence
6
Liberty Specialty Markets Latin America
Alexander MontoyaPresident
LSM US, Bermuda and Latin America
+ 1 (786) 437 8541
Colombia, BogotáEduardo Machado
Country Contact
LMI Oficina de Representación en Colombia
+57 (315) 365 4182
Peru, LimaAlvaro Tapia
Country Manager
(51-1) 321 3451
Ciudad de Mexico, MexicoAlvaro Salamanca
Country Manager
LMI Oficina de Representación en México
+52 (155) 1333-9694
San Juan, Puerto RicoGlorimar Rivero
Country Manager
+1 (787) 993 2401
São Paulo, Brazil
Santiago de Chile, Chile Fernando Paes
Country Manager
+55 (11) 2526 4617
Liberty Specialty Markets Latin America
Regional Presence
7
Liberty Specialty Markets Latin America
• Employees: +90
• Offices in Miami, Bogota, Lima, Mexico City, San Juan,
São Paulo and Santiago.
• Operations in +35 countries in Latin America and the Caribbean
• Around 6,000 customers in the Region
• Relationships with the most prestigious claim adjusters and
service firms of the sector
Liberty Specialty Markets Latin America
Pillars
8
Resilient
Business Model
One Global
LSM
A High Performing
Financial Services
Company of the Future
A Dynamic
Revenue Strategy
A World Class
Underwriting Model
of the Future
Specialized Service
Liberty Specialty Markets Latin America
Products
10
CasualtyFinancial
LinesSurety
Energy &
ConstructionProperty War & Terrorism Marine & Hull
• General Liability
• Environmental
Liability
• Product
• Contamination
Liability
• Product Recall
Liability
• D&O
• E&O
• Fidelity
• Cyber Risk
• EPL
• Professional
Liability
• IMI (Insurance
for Investment
Administration
entities)
• Bid
• Performance
• Concessions
• Customs
• Administrative
• Court
• EAR
• CAR
• Civil Construction
• Power
Generation
• Oil & Gas
• Renewables
• Properties
• Business
Interruption
Coverage
• War and
Terrorism
• Strikes, Turmoil,
Civil Commotion,
Malicious
Damage and
Riots
• Cargo
• Project Cargo
• Hull & Machinery
• Shipbuilder’s risk
• Ship Repairer’s
Liability
• Liabilities for
Terminal
Operators and
Port Authorities
Liberty Specialty Markets Latin America
CasualtyScope and Benefits
11
Preferred activities
• Construction / Infrastructure
• Manufacturing
• Premises and Operations
Preferred activities
• Fixed location
• Premises Activities
• Contracting Activities
• Consultants’ Activities
Coverage
• Product Recall
• Product malicious contamination
General Liability Environmental Liability Crisis Management
Robust capacity of US$25M for each line of
business, solid experience, flexibility and
consistency, makes Liberty Specialty Markets
the best alternative for Casualty Programs.
Liberty Specialty Markets Latin America
Financial LinesScope and Benefits
12
Total Capacity of US$25M for each line of business, except for Cyber which is US$5M.
The freedom to focus on what matters.
Liberty Financial Lines provides your clients with the
protection they need so they can focus on their business.
D&O
Preferred activities
• All type of industries
• Private companies / Public
Companies Non USA Stock
Market
• Positive Financial Statements
Fidelity /
Commercial Crime
Preferred activities
• Business Support Services
• Office Physicians, dentists, and
other health practitioners
• Publishers
• Insurance Agents / Brokers / Real
Estate Agents
• Private Company
• Operating history more than 3 years
Preferred activities
• Manufacturing
• Construction
• Small Businesses
• Private Companies / Public
Companies Non USA Stock
Market
Cyber
Preferred activities
• Construction
• Professional Services
• Office Physicians, dentists, and
other health practitioners
Employment Practices
Liability Insurance
Liberty Specialty Markets Latin America
Financial LinesScope and Benefits
13
Preferred activities
• Architects and Engineers,
including Single Projects.
• Lawyers, Consultants
• Multi Media Services
• Travel Agencies and Tour
Operators
• Insurance Brokers
• Technology / Call Centers
• Customs Brokers/Logistics
• Employment Agencies
• Payroll Services
• Educators, Real Estate
Preferred activities
• Assets under Management up
to US$2B
• Operating history greater than
3 years
• Nature of Assets under
Management
• (Blue Chip, Money Market,
Investment Grade Bonds)
• Sponsor Market Cap up to 20Bn
• Fiduciary Plan size up to 5Bn
E&O IMI
Fiduciary
Total Capacity of US$25M
for each line of business.
Liberty Specialty Markets Latin America
SuretyScope and Benefits
14
Preferred activities
• Companies with minimum net stock
capital of US$50M
• Companies with regional needs
• Traditional compliance policies
Segments
• Private contractors
• Manufacturers
• Suppliers
• Public and private corporations
Bonds
US$1.500M
Liberty Specialty Markets Latin America
EnergyScope and Benefits
15
Activity
• Hydroelectric
• Thermoelectric
• ICE Diesel
• Combined Cycle Gas
• Turbine
• Wind / Solar
• Biomass / Biofuels
• Water Treatment
Activity
• Refining
• Pipeline
• On shore E&P
• Terminals
• Petrochemical
• Chemical and
Pharmaceutical
• Gas plants
• Storage tanks
Power Oil and Gas
Capacity: US$150M
Shield your business with the trusted
expertise of a respected industry leader.
Liberty’s All Risk policies
provide comprehensive
coverage in the areas of
power generation, oil, gas,
and petrochemicals.
Liberty Specialty Markets Latin America
ConstructionScope and Benefits
16
Activities
• Power generation
• Oil, gas, petrochemical
and chemical
• Renewable energy
• Mineral processing
• Cement
• Pulp and paper
• Steel and metals
• Transmission lines
• Other Industries
Erection All Risk (EAR)
Activities
• Healthcare facilities
• Retail facilities
• Housing / Residential
• Office buildings
• Hotels and resorts
• Commercial
• Airports
• Stadiums and arenas
Contractor’s All Risk (CAR)
Activities
• Roads
• Railways
• Bridges
• Urban infrastructure
• Pipelines
• Tunnels
Civil Infrastructure
Total Capacity: US$125M
We provide leading capacity,
specialized service and flexible
programs to fit your clients’ needs.
Liberty Specialty Markets Latin America
PropertyScope and Benefits
17
Preferred activities
• All type of activity / industry
• Industries / Plants and
Factories (Cement, Metalwork,
Vehicles, Sugar Mill)
• Laboratories / Pharmaceutical
• Commercial (Shopping Centers
and Malls, large surface areas)
• Government Offices
• Offices, Hotels, Residential
Buildings / Condos
• Finished Operational Civil
Works (Ports, Airports,
Infrastructure)
• Public Facilities (Water,
Telephone)
• Special (Mortgages, Fac
Facilities)
• Heavy Industry – Case to Case
We pride ourselves on providing
integrated facilities, including
superior quality risk engineering
and an efficient fair claims service.
Required basic information
• Placement Slip (T&C)
• Inspection Reports
• Insured Values (Geo-Code)
• Loss Ratio Detail (5 year)
Capacity: US$60M
Liberty Specialty Markets Latin America
War & TerrorismScope and Benefits
18
As part of Liberty Mutual Insurance, we are a leader in writing
war and terrorism coverage. We can help protect your clients –
and their business – in situations that seem unmanageable.
Total capacity: US$100M
• Commercial property
• Construction risk
• Energy installations
• Retail locations
• Hotels
• Industrial assets
• Infrastructure
• Municipalities
• Leisure and entertainment
• Real state
• Oil and gas
Target Markets
Liberty Specialty Markets Latin America
Fine Art & SpeciesScope and Benefits
19
Segments
Fine Art
• Auction houses
• Exhibitions
• Galleries
• Museums
• Private and
corporate
collections
Species
• Banks – premises
and transit
• Coin dealers
• Bullion / precious
metal in vault
• Safety deposit boxes
Cash-in-transit
• Armored cars
operators
• Couriers
• Check cashers
• ATM’s
Support
• Market leading specialist underwriting team with worldwide experience
• Business written on both a primary and excess basis
• Taylor made programs
In an ever-changing industry and marketplace, we take great pride in making
sure we continue to meet the expectations and needs of our clients in a timely
and efficient manner
Capacity
US$50M
Liberty Specialty Markets Latin America
MarineScope and Benefits
20
• Shipbuilders
• Offshore Supply Vessels
• Tugboats and Pushers
• Fishing Vessels
• Cargo Ships
• Barges
• Ferries
• Petrochemical Industry
• Oil & Gas
• Power Generation
• Mining
• Infrastructure Projects
• Ports / Terminals
• Railroad / Tunnels
• Port Authorities
• Wharfingers
• Ship repairers
• Stevedores
• Terminal Operators
and Ports
• Importers / Exporters
• Manufacturers
• Distributors
• Retailers
• Suppliers
• Machinery and
Equipment
• Solid Cargo and Liquid in
Bulk
Cargo
US$100M
Project Cargo
US$100M
Marine Liabilities
US$25M
Hull & PI / Vessel Construction
US$15M
Liberty knows the
marine industry and
understands its client’s
insurance needs.
Liberty Specialty Markets Latin America
MarineScope and Benefits
21
• Online Quotes
• Marine Package
Groundbreaking Products
• Global underwriting experience
• Risk engineering “In house” team
• Adaptation to changing customers’ needs
• Liberty Specialty Markets 360
The Liberty Difference
Liberty Specialty Markets Latin America
Engineering Services
22
Rigorous executionAnalysis of various angles
of the risk spectrumAlignment with risk
underwriting appetiteCutting-edge technology tools for risk modeling
We strive to provide a World Class Service, with the highest regards to quality and fast response.
Objective
Give support to Energy, Construction and Properties lines in the selection and risk identification process, providing evaluation tools that contribute to the maintenance of customers in the long term.
Liberty Specialty Markets Latin America
Engineering Services
23
Being in direct contact with risks, projects and
organizations make us a permanent feedback source
for claim and underwriting areas. We focus on:
• Specific technologies frequently used in our region,
such as internal combustion engines. Hydro, wind and
solar power
• Loss trends in the industry, sector, regions and
technology
• Development of database of claim causes and their
impact on the different industries
We provide high quality support in different languages and
honest guidance to offer the best to our customers.
• Results of risk analysis based on investigations and
findings in different scenarios and loss estimations
• Recommendations and improvement
• Follow-up timeline of given recommendations
Deliverables
Global Support
Liberty Specialty Markets Latin America
Claims
24
• Client Satisfaction
• Analysis based on policy
models and market
experience
• Efficient and professional
service
• Proactive and objective
handling of claims
• Offer assistance wherever the
event occurs
• Application of service
standards
• Presence and local authority
• Regional support (Miami)
• Engineering Services
• External adjuster and claim
appraisers
• Lawyers and legal consultants
• Claim Central System
• Key Performance Indicators
(KPI) Reports
• Documented processes “Best
Claims Handling”
• Evaluation and selection of
Firms, Adjuster and Experts
• Monitoring of exchange rates
and economic factors
• Result and performance
evaluation committee,
including underwriters and
engineers
Objective Support Tools
Liberty Specialty Markets Latin America
Claims
25
• Support from local offices when required
• Permanent contact with local adjuster and experts
• Transparence at all times with the insured during on-
going investigations
• Share recommendations and conclusions with brokers
and customers
• Suggest improvements of insurance programs based
on client’s experience
• We act in compliance with local regulations and laws
• Response time is key to our management
• Transparent and honest communications
• We are in constant change to adapt to customers’
needs
Management
Best Practices
Claim Management Core Values
Responsibility Team Work Excellence Talent Respect
Liberty Specialty Markets Latin America
Competitive Advantages and Talent
26
Innovative team focused on finding solutions.
Insurance company with extensive experience in specialized products.
Local experience and international support.
We are flexible and adapt to the needs of our clients.
Professionals with extensive authority and underwriting capabilities.
Quick responses.
Broad use of technology as a means of business management.
Stability and financial strength.
Liberty Specialty Markets Latin America
Liberty Specialized Team
27
Humberto PozoCasualty & Financial Lines
+1 (786) 437 8526
Arturo PosadaMarine
+1 (786) 437 8548
Michael RobertsonEnergy & Caribbean
+1 (786) 437 8526
Eduardo MachadoProperty
+57 (315) 365 4182
Douglas SakamotoSabotage / Terrorism / Fine Arts
+55 (11) 2663 4611
Tito GironEngineering Services
+1 (786) 437 8532
Javier GuardiaClaims
+1 (786) 437 0329
Ronald Bolanos1st Party & Reinsurance
+1 (786) 437 8527