Tips for New Admins - Salesforce World Tour Boston
Embed Size (px)
Transcript of Tips for New Admins - Salesforce World Tour Boston
Tips for New AdminsHow to get started and hit the ground running as a new Salesforce AdminGillian MadillMike GerholdtAdmin RelationsSalesforce Admin Evangelist@gmadill@mikegerholdt
Youve gotten started but whats next?
You tried to get started, but youve hit a wall
The business is hitting you with demands you want to wow them
And just as importantly, you want to build your careerSo now youre a Salesforce AdminGillian2
Being an Admin seems like
But it can really be like
What type of Admin are you?
Business GuruSpreadsheet ExpertIT ManagerSales PersonGillian5
Does this look familiar?You wanted thisSo you bought one of theseAnd now it seems like you need to understand this
Tip #1: Start with the problem you are trying to solveHow does your business handle the customer journey?
Tip #2: Find where you can have the biggest impactEase of cultural adoption Low-hanging fruitTo keep you goingFools goldAvoid!Quick winsTo get you goingTransformationYour long-term goalsBusiness Impact
Mike & Gillian8
Tip #3: Share your successes
Chatter!Reports & DashboardsTown HallsFeedback
Mike & Gillian9Habits
RefreshSABWAChatteradmin.salesforce.comUser Group#AskForce #AwesomeAdminMeet with stakeholdersShare successOn-board usersRelease NotesSandbox refreshCertificationDreamforce!Train & documentTip #4: Cultivate great habitsMike10
Tip #5: Get involved in the communityadmin.salesforce.comSuccess Community#AskForce
Go forth and be a salesforce superheroMike & Gillian