Tips and Tricks

Presented by the VPS Tech Team

BROWSER SUPPORTJonathan Nogales

Browser Support Policy

Recommended:• Chrome (last three versions)• Firefox (last three versions)• Safari (last three versions)

Supported:• Internet Explorer 8+• Direct support for IE 10 and 11

Bypassing Unsupported Browser Warning

LOGIN AND PASSWORD SOLUTIONSDylan Gustaveson

Cannot Log in- IE9

1. Go to the top of the browser and click on Tools 2. Go down to Compatibility View Settings

Cannot Log in- IE9

3. Under "Websites you've added to Compatibility View", click on myvps.org

4. Click the Remove button

How to Reset Your Password

How to Reset Your Password

USING THE KEYBOARD FOR QUICK DATA ENTRY

Jan Wu

Keyboard Only Data Entry

Navigation• Navigate between fields with Tab button• Navigate backwards with Shift + Tab

Dropdowns• Start typing in dropdowns to search for option• Use it like Google• Choose options by arrow keys• Select option with either Enter or Tab (to move to next

field)

Checkboxes, "Unknown" Button, other Buttons• Use Enter button like you would use a mouse click

MISCELLANEOUS TIPS AND TRICKSJoshua Christanelli

Hard Refreshing a Page

• Some bugs are caused by browser's cache

• Windows: • Control + F5• Control + Refresh Button

• Macs: • ⌘ Command + Shift + R• Shift + Refresh Button

Procedure Groups Aren’t Clearing

• Procedure groups only clear if the patient has had a procedure or intervention explicitly listed

• Mouse over [i] to see included procedures

GETTING THE MOST VALUE OUT OF YOUR TICKET

Jan Wu

Where the Usersnap button is located

Usersnap UI

FAQ - Help Center

• Contains Clinical as well as Technical and MyReports FAQ