Timis Restoration

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    Bucharest University of Economics

    Faculty of Business Administration in Foreign Languages

    Restoration of Timis mountainresort

    Project Management

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    I. Introduction

    This paper will answer a set of questions which helped us in structuring and

    theoretical realization of the project (for the time being):

    o Who we are?

    o Why have we realized the project? What are the general objectives?

    o What needs to be done? Which are the specific objectives of the project?

    o How will we proceed, what means and resources are there?

    o Where will the project be realized?

    About us

    Montana SRL was founded in 2004 in the belief that clean, green neighborhoods

    are fundamental to the quality of life, and that every community in Romania deserves an

    oasis of natural beauty. Seeing many parks and open spaces in dire need of cleanup and

    restoration, Montana was created to be the "conservancy of forgotten places," particularly

    in Transilvania's underserved communities.

    To achieve this vision, Montana partners with individuals, community-based

    groups, and public agencies to reclaim, restore, and develop under-resourced parks,

    community gardens, and other open spaces in Transilvania. Until now, we've removed

    over 80 tons of garbage from project sites and reclaimed more than 400 acres of under-

    resourced and rundown parkland. We've rescued scores of community gardens from

    commercial development and served over 2000 at-risk urban youngsters with free

    environmental education programs.

    Montana has made a substantial impact on the economic and social revitalization

    of underserved communities. We've grown into an effective and admired partner with

    public agencies that are reshaping the urban environment. Montana is now one of the

    leading partners of the Romanian Minister of Parks & Recreation in developing

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    underused and new parkland. Through our park and garden restoration, environmental

    education, and public programs, Montana has become an important catalyst for

    sustainable community development

    Values of the company

    People and respect the diversity of their ideas and cultures.

    Clients and deliver excellent customer care.

    Trust and integrity.

    Innovation and technical excellence.

    Continued improvement through training and shared best practice.

    Communities in which we work and promote responsible corporate

    citizenship.

    Vision

    The overriding vision is to develop and sustain a world-class, four-season

    destination that protects and markets our most valuable asset - Timis valleys unique

    setting.

    Mission

    To consistently deliver outstanding solutions that creates a better world in which

    to work and live.

    To apply our collective expertise to make great things happen, through

    innovation, teamwork and trust.

    Achieve a level of economic sustainability for the mountain resort and communitythat will provide sustained quality. Revenues must be sufficient to attract and provide

    quality of service, employment and financial reserves for the anticipated downturns in the

    economy.

    Provide a high quality guest experience.

    Create seasonal diversification to maintain economic vitality throughout the year.

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    Become an international destination resort with year-round activities to attract eco

    and cultural/historical tourists, and convention business.

    Understand and solve environmental issues by collaborating with all interested

    parties.

    Strategy

    Strategic environmental assessment is a systematic process of finding out and

    taking into consideration ecological factors and probable ecological consequences of the

    offered strategies, policies, plans, and programs.

    On ecological assessment potential impact of the project on the environment is

    evaluated, alternatives are considered, possibilities to enhance positive influence are

    identified, measures are developed to reduce, compensate and prevent negative

    consequences.

    The aim of complex ecological assessment of the territory is to find out natural

    and anthropogenic factors of ecological hazard and to determine the scale and intensity of

    their occurrence on the assessed territory.

    The results of complex ecological assessment are the basis for carrying out

    planning procedures for social-economic development of any territory.

    Overall Site Design:

    In development and operation, all activities should reflect careful planning and

    integration with the environment. This includes considerations such as:

    Use of natural, recycled & salvaged construction materials and/or use of straw

    bale technology for renovations/upgrades

    Non-toxic organic paints and wood preservatives throughout

    Boarding manufactured without the use of toxic glues or resins

    Locally grown and harvested timber from managed forests

    Isolating electrical circuits to reduce electromagnetic field stress

    Using environmentally friendly cleaning products

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    II. General objectives of Timis Resort Restoration project

    Project site permanent preservation

    Promoting mountain tourism in this area;

    Facilitating the enhancement of the employment rate in the region;

    Recreational and cultural use.

    Indicators:

    o The number of tourists visiting the area;

    o The duration of the visit;

    o The number of employments made in the area.

    Immediate objective of the project:

    o Restoration of the Mountain route: Dmbul Morii -> Piatra Mare

    through Seven Stairs Canyon.

    o Strengthen local capacities to conserve and restore alpine

    environments.

    o Increase local participation in alpine resource management

    Mitigation Measures Common to Action Alternatives

    The following mitigation measures would reduce possible adverse effects from

    the proposed objectives:

    1. Timis mountain resort area posted with signs that clearly show the public where

    they can legally ride motorized vehicles.

    2. Established roads or routes will be monitored to determine further

    encroachment by illegal motorized use and corrective actions will be taken as needed.

    3. During construction, warning and safety messages will be posted for forest

    visitors to the project area.

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    4. Appropriate erosion control measures including the use of silt fences, brush

    barriers, and prompt regeneration of exposed soils will be used to minimize potential

    impacts from the proposed activities on aquatic species.

    5. Mitigation measures for the protection of soil and water, recreation, wildlife,

    and Vegetation.

    6. Riparian Corridors are designated on all perennial and intermittent streams in

    the vicinity, for a distance of 100 feet on each side of stream channels. The designation of

    these corridors identifies an area that will provide protection of streams and aquatic

    habitat.

    7. Management of seasonal use periods of Rich Mountain Road will provide

    controls of potential damage to the road surface and adjacent slopes, but also provide

    vehicle access during different designated periods of use.

    III. Project Team Organizational Structure -

    Organizational Chart

    Organization Charts, or Org Charts for short, are used to show people the intended

    structure of the organization. This "formal" organization is supposed to reflect the power

    structure of the company.

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    Manager

    Codrut

    Dumbrava

    Lower

    Alina

    Nedelc

    u

    Climate

    Specialist

    Ana

    Palada

    Tourism

    Center

    Administrat o

    r ElenaPistrui

    QualityManager

    CameliaBur c

    eaP

    RSpecialis

    t

    SilviaIonita

    Marketing&

    PR

    Dept

    Legal&Adm

    inistrative

    Dept

    HRDept

    HRSpecialis

    t

    Ale

    xandra

    Oana

    Finance

    Dept

    Economist

    Camelia

    Dinu

    Accountan

    t Laura

    Mosoi

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    1.The Benefits of Organizational Charts

    Organization charts are an extremely effective way to communicate organizational,

    employee and enterprise information. An org chart makes it easier for people to

    understand large amounts of information as a visual picture rather than as a table of

    names and numbers.

    Organizational charts provide the greatest value when used as a framework for managing

    change and communicating current organizational structure. When fully utilized, org

    charts allow managers to make decisions about resources, provide a framework for

    managing change and communicate operational information across the organization.

    Any employee is able to quickly visualize the organization and have the salary, gender

    and tenure information needed for decision-making purposes. Simply put, managing

    change is much easier when you can visualize the organization.

    Organizational charts provide our Project Managers a support in setting Owners for his

    Project tasks and distribute the responsibility within the team. In our company the

    Orgchart is not only a document, it is used as a baseline for planning, budgeting and

    workforce modeling. It's easier for our Manager to collaborate on important structural

    and personnel decisions having the overall picture of his employees along with the

    smaller views that make up that bigger picture. Organizational charts can be linked

    directly to spreadsheets or budgeting tools for interactive what-if analysis, making

    planning and decision making easier. Those organizational charts can then be used to

    provide scenarios back to executives, finance and HR for evaluation and approval of the

    project and resources distribution.

    It is also used by the Manager to communicate and solicit feedback from their employees

    to build future plans.

    Org charts are ideal for sharing the organization's strategic vision, as well as defining

    responsibilities, dependencies and relationships. Good chart also allows you to organize

    your team with clear responsibilities, titles and lines of authority. No document carries

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    such important information, so concisely, and so easy to understand as an organizational

    chart.

    2. "Standard" Organization Charts

    Standard Org Charts typically are used to show people the intended structure of the

    organization. This "formal" organization is supposed to reflect the power structure of the

    company. Often, it only reflects the responsibility structure. The real power in the

    organization often follows lines of communications instead of lines in the Org Chart.

    The charts typically are pyramidal in shape. They show the person in charge at the top.

    Below them are clustered their subordinates, usually in progressively smaller boxes.

    Usually, individuals shown on the same horizontal level in the Org Chart are perceived to

    be "peers" within the organization.

    3. Organization Charts as a Management Tool

    Org Charts are usually a reactive, rather than a proactive, device. We have created an

    organization, or allowed one to evolve, and it has grown. It is no longer clear to the

    people within the organization, or to the people with whom they interact, who is

    responsible for what. So we draw up a bunch of boxes and lines to show everybody who

    does what. Then we add dashed lines and similar artificial devices to show that what we

    drew first isnt really always the case.

    4. Roles and Responsibilities:

    In our company the Project manager has the most important job, which is to approve sign

    the projects and distribute the workload and make sure the timelines are met.

    Due to this reason it is involved in all critical tasks by supervising and approving all the

    changes that might appear. Please below the Roles & Responsibilities Matrix:

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    Roles & Responsibilities Matrix

    Roluri si elemente de mediu

    WBS Cod Main activities ProjectSponsor

    ProjectManager

    Coreteam

    member

    Documente

    1.1 Project Management S,A S,R E

    1.2 Information on legal, climate and relief aspects S R,S S,E

    1.3 Suppliers S A,R, S,E

    1.4 Timis tourismdevelopment center S,A,R S,E

    1.5 Advertising S S, A, R S,E

    S supervizing

    A approving

    R responsible

    E executing

    All the other team members are excuting the tasks provided by the Project Manager, and

    on their own area of expertise they also can superze and take decisions with small impact

    on the project. For the chnage sthat might have abog impact, they take the decision along

    with the Project manager. The Team Members are providing their imput but the Project

    Manger is still the one taking the final decusion.

    We consider that this kind of active involvement of the Core Team in the decision

    making is very motivating and it supports their grow within the organization. Our team

    members are experts in the are of their expertise and the Project Manager is strongly

    considering their feedback and solutions provided along the project

    As we are a small company (only 9 employees), another very important for all our

    employees is to be a Team player. The departments interact a lot with each other and they

    need to be open minded, proactive and very intelligent

    IV. Project rollout

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    The primary challenge of our project manager is to achieve all of the project goals and

    objectives while adhering to classic project constraintsusually scope, quality, time and

    budget. The secondaryand more ambitiouschallenge is to optimize the allocation and

    integration of inputs necessary to meet pre-defined objectives

    1. Define project objectives

    Project objectives define target status at the end of the project, reaching of which is

    considered necessary for the achievement of planned benefits. They can be formulated as

    S.M.A.R.T

    Specific,

    Measurable (or at least evaluable) achievement,

    Achievable (recently Acceptable is used regularly as well),

    Relevant and

    Time terminated (bounded).

    The evaluation (measurement) occurs at the project closure. However a continuous guard

    on the project progress should be kept by monitoring and evaluating.

    For the Timis resort restoration project our objectives are the following:

    o Promoting mountain tourism in this area;

    o Facilitating the enhancement of the employment rate in the region;

    o Improve access from one side of the mountain to the other;

    o Recreational and cultural use.

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    2. Anticipate project impact

    This project will impact the environment and Timis local community and it will bring

    social revitalization within Timis area and also restore, and develop under-resourced this

    green site.

    3. Define deadlines

    The time required to produce a deliverable is estimated using several techniques. One

    method is to identify tasks needed to produce the deliverables documented in a WBS

    (work breakdown structure). The work effort for each task is estimated and those

    estimates are rolled up into the final deliverable estimate.

    Tims restoration project is planned to start on the 1st of June 2008 and end date is April

    2009 (aprox 9 months).

    3. Project Administration

    Within Project Administration part of the project we are ensuring the transparency of our

    progress to our shareholders. We will do this through regular meetings - formal progress

    meetings will be held at 2-monthly intervals throughout the project period. The EuropeanCommissions Project Manager, project partners and appropriate legal representatives

    will be invited to attend these meetings. Attendance will be obligatory for project

    partners. Notes of the meetings will be produced within one week and these will record

    decisions made and actions required. Ad-hoc meetings will be arranged to deal with

    specific technical, contractual or other issues as they arise. Participation at these meetings

    will be dependent on the issue under discussion. Formal notes of these will be taken and

    decisions and actions recorded. These notes will be circulated to all project partners, the

    Commission and copies filed by the Project Manager.

    The contract requires the completion of a significant number of deliverables. Partners

    will send these deliverables to the Project Manager for quality assessment a minimum of

    2 weeks before their due date. The Project Manager will be responsible for ensuring that

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    these deliverables reach their target audience. The annual reports, final reports and

    associated reports will be written and compiled by the Project Manager and will conform

    to the Commission requirements for their style, structure and content. The Web-site for

    the project will be managed by the Project Manager.

    4. Project monitoring and controlling

    Monitoring and Controlling consists of those processes performed to observe project

    execution so that potential problems can be identified in a timely manner and corrective

    action can be taken, when necessary, to control the execution of the project. The key

    benefit is that project performance is observed and measured regularly to identify

    variances from the project management plan.

    Monitoring and Controlling includes:

    Measuring the ongoing project activities (where we are);

    Monitoring the project variables (cost, effort, ...) against the project management

    plan and the project performance baseline (where we should be);

    Identify corrective actions to properly address issues and risks (How can we get

    on track again);

    Influencing the factors that could circumvent integrated change control so only

    approved changes are implemented

    In multi-phase projects, the Monitoring and Controlling process also provides feedback

    between project phases, in order to implement corrective or preventive actions to bring

    the project into compliance with the project management plan.

    In this stage, auditors should pay attention to how effectively and quickly user problems

    are resolved.

    Over the course of any construction project, the work scope changes. Change is a normal

    and expected part of the construction process. Changes can be the result of necessary

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    design modifications, differing site conditions, material availability, contractor-requested

    changes, value engineering and impacts from third parties, to name a few. Beyond

    executing the change in the field, the change normally needs to be documented to show

    what was actually constructed. Hence, the owner usually requires a final record to show

    all changes or, more specifically, any change that modifies the tangible portions of the

    finished work. The record is made on the contract documents usually, but not

    necessarily limited to, the design drawings. The end product of this effort is what the

    industry terms as-built drawings, or more simply, asbuilts. The requirement for

    providing them is a norm in construction contracts

    5. Project closing

    Closing includes the formal acceptance of the project and the ending thereof.

    Administrative activities include the archiving of the files and documenting lessons

    learned. Closing phase consist of two parts:

    Close project: to finalize all activities across all of the process groups to formally

    close the project or a project phase

    Contract closure: necessary for completing and settling each contract, including

    the resolution of any open items, and closing each contract applicable to theproject or a project phase.

    6. Information considering legal aspects, climate and relief of the Timis area

    Information considering legal aspects, climate and relief will be provided by the

    Climate Specialist. This information is requested from our side and the final answer will

    be received from local authorities. Before to establish the details and sign the documents

    all of us will contact authorities to discuss the legal aspects of business and after that the

    project manager will present the advantages of this project to the citizens from this area

    and to the rest of the authorities. For example, legal information which mean documents

    and records that we are going to use in our project are sent by the regional authorities. A

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    very important aspect for us is the climate, because in order to rebuild a building we need

    to have a good climate. The ANM office will provide the daily weather reports and we

    will analyze the reports upon the precipitations. Quality manager will check, analyze the

    present infrastructure and will take into consideration all the possibilities of improving or

    developing modern ways. The old building which will become a modern one which will

    be visited so it is necessary to have good trains or busses so all the ways will be checked.

    Relief information, route accessibility is very important for this project.

    7. Contracting Suppliers (products and services)

    From suppliers we are having the products and services for our building and for

    Timis area restoration. The quality of products which we are going to buy depends on

    market prospecting so we will search the existing suppliers in the area, define financial

    requirements, and evaluate profitability by taking into account the facilities that they

    offer. The quality of the products and services will be establish visiting the possible

    future suppliers, estimate the competition and asking feed-back from other customers.

    The contractual facilities mean free transportation delivering the products, maintenance

    of services provided and free consultancy that we are checking step by step. Quality

    manager and Tourism Center Administrator will order, receive and pay the products.

    8. Timis resort development center

    Timis tourism development center will become a very interesting center in the area.

    Tourism center legal functioning documents will respect all the points that are mentioned

    in documents like environment permitting, fire department authorization, sanitary

    authorization, utilities authorities, acquire all needed authorizations

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    9. Office Building Consolidation

    Searching for a building to rent/buy in the central area.

    The person placed in charge of this task should ideally be either a PR Specialist or a

    member of the Tourism Centre Administration, as they would have the required

    knowledge to choose the most desirable locations for rental or purchase. Ultimately,

    though, the decision for selecting the final property should be approved by the Project

    Manager.

    A real estate agency should be used to search for potential property lets/purchases, and a

    minimum of 3 quotations is advised before the final property selection.

    Price, location (ie. ease of access, other properties surrounding the building, distance

    from rail stations etc.), and building condition (ie. any maintenance issues, onsite

    amenities etc.) should all be considered within the final decision.

    Negotiating the terms and condition for rent/buy the central area

    Our companys representative to negotiate the contract terms for the transaction will be

    the Tourism Centre Administrator and the Lawyer, who will issue the Legal documents.

    Contract the supplier to renovate and organize the Office Centre

    The Tourism Centre Administrator will establish the contract terms

    After reaching an agreement on contract price, we will draw up a contract. Upon doing

    this, we will agree on details of conditions of payment, indemnification or hidden defect.

    The Tourism Centre Administrator will establish the contract terms and will assess the

    supplier to respect these terms, especially the due dates.

    Details of the contract are basically drawn up in the form prescribed by us.

    Restore/create an access road from the National Way to the Office Centre

    There must be a safe and convenient means of access to and from the location, therefore

    the Development Department at the Town Hall and Planning Office should be

    approached to either request development of a new access road, or if there are access

    links already in place find out who is responsible for their maintenance? The cost of

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    restoring or creating this access road should be fully analysed taking into account

    problems arising from the road crossing private land, geological and geographical

    obstacles etc. only after this has be reconnoitred, should the project be undertaken. If

    people are unable to get to the location, no matter how good the venture is, it is destined

    to failure.

    Inaugurating the Office Centre with a special event

    A launch party should be planned inviting locals and influential business people from

    the area so that people can spread the word, and put the place on the map for future

    costumers. An orienteering day in the form of a treasure hunt should allow people to get

    involved with the areas geography and the wildlife. It will also give a chance to show the

    types of outdoor pursuits that can be done in the area. Hiking, rowing, and obstacle

    courses (such as wire slides etc.) would need to be traversed in search of the treasure.

    Clues will be left at various points of the map so that as each section is completed the

    participants will be given the clue to the next location, and so on. This will acquaint

    people with what is on offer within the area, in a fun way which can involve a wide range

    of ages. Skilled staff will need to be taken on to ensure safety is maintained at all times

    during these various activities, and to help out participants when needed.

    10. Contracting the advertising company

    Advertising agency contraction will be discovered by PR Specialist which means

    that it will identify some advertising agency, it will organize a public auction and it will

    sign the contract. Advertising materials like professional photos of the landscape, flyers

    with the local accommodations, building an internet site with detailed specifications of

    the resort are done by the PR Specialist. Advertising specific activities: Green peace

    voluntaries, organizing a special stand on Tourism Days at Romexpo, collaborating with

    foreign and local tourism agencies have an important role for our business.

    V. Object of Considerations

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    1. Buildings:

    Tourism Center Office

    The building contains 23 apartments, in various states of repair, of which we occupied

    two. The work itself is to restore the building. We will clear rubble, clean, plaster, paint

    the stairwell, destroy an unwanted wall, and mixing concrete to set new floors in some of

    the apartments

    This centre office will be the main local guide for visitors. Will include details of public

    parks in the area, what to do and see in the various distinct areas, tours (by bus or foot),

    and access information for disabled visitors.

    2.Infrastructure

    Mountain paths

    The work will be: clearing a path and building fences and steps along the banks of the

    river, with runs just below the village. The path cleared followed the route of a medieval

    path, part of an old network linking villages in the region.

    The project manager will coordinate the restoration project, together with the PR

    Specialist, who will be in charge for contracting and supervising the construction firm.

    The centre administrator will manage and supervise the technical details.

    3. Plans

    Project documentation

    The main person in charge of the project documentation is the project manager.

    Include copies of documentary evidence, such as old photographs or

    descriptions, upon which the restoration work will be based.

    Include descriptions or photographs of any physical (on-site) evidence upon

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    which the restoration work will be based.

    Include any architectural reports or drawings that have been prepared to date for the

    project and approved.

    State who will prepare the detailed documents:

    1. Planning Permit, when granted.

    2. Building Approval, when granted.

    3 Details of the contractors, specialist trades and suppliers who will supply and execute

    the works.

    4. Details of firm quotes for the works, or where a building contract is being entered into,

    the agreed contract sum.

    5. A copy of some form of security as may be required by the Committees security for the

    repayments of amounts owing to the fund.

    4. Organization and Personnel

    The description of the internal structure inherently includes the job description of the

    various positions throughout the organization as well as a list of all the involved

    personnel, their qualifications, knowledge, experience and responsibilities. Because of

    the continuity of the work it is important that in case of illness or other absence of staff

    replacement by a qualified and experienced colleague is pre-arranged.

    Job Description

    The professional requirements for each position in an organization has to be established

    and laid down in aJob Description Form which for clarity may carry an organigram or

    sub-organigram showing the position

    Personnel records

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    The list of laboratory personnel with their capabilities and skills is made by the head of

    laboratory in consultation with the department of Personnel & Organization and both

    should have a copy

    Substitution of staff

    The absence of a staff member may create a problem as a part of the work of the

    laboratory is interrupted. For holidays this problem is usually limited as these are planned

    and measures can be taken in advance: a job can be properly completed or a substitute

    can be organized in time. Unexpected absence, such as in the case of illness, presents a

    different situation, as for certain procedures a substitute needs to be arranged at short

    notice and a person might not to be readily available.

    5. Promoting

    Advertising campaign

    PR Specialist will contact an external Advertising Agency for the campaign. We will

    collaborate to create a campaign theme as this sets the tone for the individualadvertisements and other forms of marketing communications that will be used. The

    campaign theme will be the central message that will be communicated in the media and

    internet

    VI. Milestones

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    Within the framework of the project management, a milestone is a terminal element that

    marks the completion of a work package or phase, typically marked by a high level event

    such as completion, endorsement or signing of a deliverable, document or a high level

    review meeting.

    In addition to signaling the completion of a key deliverable, a milestone may also signify

    an important decision or the derivation of a critical piece of information, which outlines

    or affects the future of a project. In this sense, a milestone not only signifies distance

    traveled (key stages in a project) but also indicates direction of travel since key decisions

    made at milestones may alter the route through the project plan.

    In our project we have some milestone which will help the project manager to much more

    accurately determine whether or not the project is on schedule:

    Assigning roles and responsibilities within the Project team

    Supplier contraction

    Acquire Tourism center legal functioning documents

    Tourism Center office building

    Advertising agency contraction

    VII. Conclusions

    As everybody sees, Romania is a wonderful country. Lets make things more clear then.

    Lets wash all the garbage and leave the place as beautiful as nature let it. Lets rebrand

    the Romanian name using all the knowledge and skills that we have.

    This project is just a small think in the Romania ascending. We are sure that is just the

    beginning. Thats way well do a super job. Well do the best for the Romanian and all

    the tourists that will come to visit the area. Also, this project will help the local

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    community and their incomes will prosper. We are sure that the local region will be

    revitalized and a new kind of mentality will appear.

    In taking this project, we had some problems. The hardest one was that we didnt know

    each other, so we didnt know the perfect job to fit for everybody. So, we had to had in

    the first time a building team program (we had some lunches, drinks and some chat) and

    then we start doing all the work. Then it was easy, because our project coordinator

    supervised our work. Everybody knew what to do and everybody tried to do the best. The

    project coordinator saw that and he gave us candies and cookies every time that we

    finished in the schedule. It was a little hard to be in the schedule because we had to do a

    lot of work in a very short time. Maybe if there were more than just 9 months, we could

    do all the activities more relaxed. But this short time motivate us and we took all the

    challenge to create something really nice.

    The money were enough. We spent less then we expect because everybody of the

    suppliers helped us in doing this project. They were very interested in developing the area

    and we are sure now that we will use their services again.

    Even the local people helped us. They marked the trees with us and gave a real hand in

    painting the benches. They came even to the info center to ask if they can help with

    anything. They were really involved in this project too.

    We, us a team, realized a great think: if we are organized and everybody does what he

    have to do, we can move the mountains, not just to restore them.

    This project was a success in the end. We did what we had in purpose. We learned a lot

    of it. But this is not the end of the project. Now we must be sure that the area will be

    administrated in a good way and all the good things that weve done wont be vandalized

    and destroyed. So, we established that we will hire some local people to maintain and

    take care of everything. Maybe future will be bright for this area and this little project

    will be like a little rock that will start more and more and more waves.