Chief Executive Officer

Application PackDecember 2018

ContentsTIMETABLE.......................................................................................................................................................................2

INTRODUCTION........................................................................................................................................................ 3

LYNNE GILCHRIST, CHAIR OF THE BOARD................................................................................................................................3

CONTEXT.................................................................................................................................................................. 4

VISION, MISSION AND VALUES..............................................................................................................................................5

HEALTHWATCH GREENWICH MODEL OF CHANGE....................................................................................................................6

JOB SUMMARY........................................................................................................................................................ 7

MAIN TASKS.....................................................................................................................................................................7

PERSON SPECIFICATION.......................................................................................................................................... 10

APPLICATION FORM............................................................................................................................................... 11

HOW TO APPLY:..............................................................................................................................................................11

POST APPLIED FOR:..........................................................................................................................................................11

PREFERRED CONTACT METHOD:..........................................................................................................................................11

PHONE / EMAIL...............................................................................................................................................................11

JOB ADJUSTMENTS...........................................................................................................................................................11

INTERVIEW ADJUSTMENTS..................................................................................................................................................11

REHABILITATION OF OFFENDERS ACT 1974..........................................................................................................................12

REFERENCES*................................................................................................................................................................. 12

REFEREE 1......................................................................................................................................................................12

REFEREE 2......................................................................................................................................................................12

DECLARATION.................................................................................................................................................................13

DATA PROTECTION ACT 1998...........................................................................................................................................13

SKILLS AND EXPERIENCE....................................................................................................................................................14

EDUCATION AND TRAINING................................................................................................................................................14

EMPLOYMENT HISTORY.....................................................................................................................................................15

Timetable

Job published 17th December 2018

Deadline for applications 5pm – 11th January 2019

Shortlisting 14th to 16th January 2019

Expected interview date/s 18th January 2019 (TBC)

Introduction Lynne Gilchrist, Chair of the Board

Dear Applicant,

Thank you for your interest in the role of Chief Executive for Healthwatch Greenwich. This is an

exciting opportunity to be at the heart of the next stage of the organisation’s development.

Founded in 2013 as part of a larger charity, we made the transition to an independent, non-profit

organisation in April 2016, supported by the local authority. Since then, we have firmly established

ourselves as the key strategic partner for patient and service user voice across the Borough.

Local people are at the heart of everything we do, and you will lead and guide the organisation to

ensure that patients and service users are heard, their experiences shared, and their voices

amplified, creating change and improving services for all.

As Chief Executive, you will have a fundamental role in leading staff and volunteers, working with

the Board and ensuring service users, patients and external stakeholders are involved in shaping

the future of healthcare services in the Borough. This job pack explains the context for the

recruitment, sets out our vision, and what we expect from the new Chief Executive, including the

job description, person specification and application form.

Informal enquiries about the role are welcome; please contact Rikki Garcia (outgoing CEO) at

rikki@healthwatchgreenwich.co.uk or myself at lynnegilchrist64@gmail.com. The closing date is

Friday 11th January 2019, with shortlisting complete by 16th January. Successful applicants will be

notified shortly afterwards, with interviews to be held on Friday 18th January 2019 (tbc).

We look forward to receiving your application.

Yours sincerely,

Lynne Gilchrist

Chair of the Board, Healthwatch Greenwich Ltd.

Chief Executive Officer

Job Title Chief Executive Officer

Contract Full time

Duration Fixed term to 31st March

2020

(with possibility of

extension)

Salary £37,000 to £42,500

dependent on skills and

experience (35 hours per

week)

Reports to: Healthwatch Greenwich Ltd

Board

Location Based at Healthwatch

Greenwich Office, Gunnery

House, 9-11 Gunnery

Terrace, London, SE18 6SW

Other conditions Flexible working patterns,

annual leave entitlement of

25 days per year, employee

pension scheme.

This document can be supplied in different formats:

Tel: 020 8301 8340 or email:

jobs@healthwatchgreenwich.co.uk

www.healthwatch greenwich.co.uk Twitter:

@HWGreenwich

ContextHealthwatch GreenwichThe Health and Social Care Act 2012 required each local authority area to set up a Healthwatch

organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local

level, Healthwatch Greenwich works to help people get the best from their health and social care

services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch

Greenwich is about local voices being able to influence the delivery and design of their services,

not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Greenwich became an independent organisation on the 1st April 2016. It is

commissioned by the Royal Borough of Greenwich to provide the following 6 key functions:

• Gather views and understand the experiences of patients and the public.

• Make people’s views known.

• Promote and support the involvement of people in the commissioning and provision of

local care services and how they are scrutinised.

• Recommend investigation or special review of services via Healthwatch England or

directly to the Care Quality Commission (CQC).

• Provide advice and information (signposting) about access to services and support for

making informed choices.

• Making the views and experiences of local people known to Healthwatch England (and

to other local Healthwatch organisations) and providing a steer to help it carry out its

role as national champion.

Vision, mission and values

Our visionWe want a Greenwich with high quality services, consistent levels of public engagement and an

excellent patient/service user experience.

To achieve our vision:

• We listen.

• We act.

• We influence.

Our missionWe are the consumer champion and voice for people who use health and social care services.

How we achieve this:Understanding what matters most to the public, especially those least heard, by always starting

with their needs and views. Influencing those who have the power to change design and delivery

of services, so they better meet the needs and views of users.

Values• Inclusive

• Influential

• Independent

• Credible

• Collaborative

How we workUser involvement: Healthwatch Greenwich is committed to public and patient involvement throughout health and

social care services in Greenwich. We aim to involve our users in every aspect of our delivery and

facilitate the voice of users in the public arena.

Independent voice: Healthwatch Greenwich challenges services, highlights need and investigates issue raised by

service users and patients.

Healthwatch Greenwich Model of Change

Job summaryThe Chief Executive Officer leads a small, focused team, motivated to listen to Greenwich residents

and deliver real improvements in health and social care services. The CEO provides effective and

inspirational leadership, vision and direction to enable Healthwatch Greenwich to fulfil its

statutory purposes, through delivery of its Board's agreed strategic aims and operational

objectives.

The CEO understands the value of community engagement and insight and ensures that local

people have a say in health and social care. They lead on developing and monitoring the

organisations policies and objectives, as well as providing significant contribution and challenge to

the Board. The CEO regularly attends senior, strategic level meetings with the Royal Borough of

Greenwich, Greenwich Clinical Commissioning Group, local NHS Trusts and a variety of other local

stakeholders.

The CEO acts as Company Secretary to Healthwatch Greenwich Limited and attends and

contributes to meetings of the Board. They are line managed by the Chair of the Board, working

closely with the Chair and other members of the Board. They manage the staff team and

volunteers in accordance with Healthwatch Greenwich’s mission, vision and values.

Main tasks

Healthwatch Greenwich • Provide support and guidance to the Chair and Board on all issues including governance,

financial management and business planning.

• Contribute to the development of, and implement Healthwatch Greenwich’s strategic

plans, ensuring it delivers on its statutory duties and fulfils its mission and vision.

• Ensure that contractual key performance indicators (KPIs) and quality and performance

targets set by the Board are met by the organisation.

• Act as Company Secretary and ensure compliance with the requirements of company law.

• Attend and support Board meetings.

• Ensure compliance with all Healthwatch Greenwich’s policies and procedures.

• Ensure that structures, insurances, policies and procedures required for the organisation

to be operational are in place.

• Ensure Healthwatch Greenwich meets Healthwatch Greenwich's obligations under its

contract with the Royal Borough of Greenwich and that it is well placed to deliver the

functions and services.

Staff and Volunteer Management• Lead and manage the staff and volunteer team, setting clear objectives and undertaking

regular 2-way feedback, development and performance review.

• Create an environment that embeds a culture of teamwork, motivates and inspires staff

and volunteers to implement and articulate the vision and strategic direction of the

organisation, and fulfils individual and corporate potential.

• Lead in a way that contributes to the continuous improvement of Healthwatch Greenwich

and embraces the organisation’s quality initiatives.

• Champion the involvement and participation of volunteers and local residents, patients

and service users.

• Develop opportunities for local people and volunteers to be actively involved in the work

of Healthwatch Greenwich.

Delivery• Ensure that appropriate systems, processes, values and behaviours are developed and

implemented – including those to promote equality of opportunity, non-discrimination

and respect for diversity.

• Ensure the safest possible environment for staff, volunteers and service users.

• Lead the staff team on Healthwatch Greenwich’s statutory functions and agreed services,

and on the delivery of agreed priority work-plan areas.

• Manage all Healthwatch Greenwich’s business functions, including finances, human

resources, health and safety and IT support.

• Represent and promote the work of Healthwatch Greenwich with local residents, the

NHS, CCG, the Royal Borough of Greenwich and Third Sector stakeholders.

• Identify priorities and develop appropriate project and delivery plans to achieve the

greatest possible level of positive impact on local services.

• Lead on project management, including project plans, monitoring, evaluation and

reporting.

Stakeholder Management/Partnership Working • Identify, develop and maintain relationships with key strategic stakeholders and partners

(including local community provider organisations).

• Act as ambassador for Healthwatch Greenwich, in relation to other organisations and

bodies as appropriate, taking part in external working groups and events to further the

work and reputation of the organisation.

• Proactively advocate for Healthwatch Greenwich and its ethos and services.

• Encourage team members and volunteers to develop and maintain productive networks,

relationships and partnerships with key stakeholders and other appropriate bodies and

organisations.

• Maximise the effectiveness and potential of the organisation by ensuring that local people

are engaged and committed to the achievement of shared goals and objectives.

• Represent Healthwatch Greenwich and patients and service users at high level strategic

meeting, and external events.

Other responsibilities • Undertake continuous professional development and training as required.

• Contribute to the development of policy and good practice within the organisation

• Work within Healthwatch Greenwich’s mission and values and comply with Healthwatch

Greenwich’s policies and procedures.

• Work according to best practice principles regarding equal opportunities and celebrating

diversity.

• Be responsible for own health and safety and that of colleagues, in accordance with the

Health & Safety at Work Act.

• Work in accordance with the Data Protection Act and GDPR to ensure information is

handled safely and securely.

• Identify trends in national and local health and social care performance, quality and

standards and apply them to local issues.

• Work in collaboration with other local organisations, Healthwatch England and the CQC to

make best use of shared research and insights.

Person specification

Qualifications and Experience Essential or Desirable

Educated to degree level or equivalent. Desirable

Experience of building and maintaining relationships with statutory and voluntary commissioners and providers.

Essential

Experience of writing and producing complex information for a non-expert audience.

Desirable

Senior level experience of organisational management, including employees and volunteers, finance, human resources, health and safety, and legal.

Essential

Knowledge, Understanding and Abilities

Understanding of Charity and/or Company reporting, accounting and other governance requirements.

Desirable

Knowledge of financial management and reporting, and a strong commercial understanding.

Essential

High level of influencing and persuasive skills across a diverse range of stakeholders across a range of sectors.

Essential

Outstanding communication skills, both oral and written, coupled with developed networking skills that inspire trust, encourage forward thinking and involvement.

Essential

Knowledge of procurement and business development, contract compliance, performance monitoring and evaluation.

Essential

Very computer literate with an understanding of CRM systems/databases, social media channels and how they can be used to engage the community.

Essential

Ability to manage workloads and competing priorities in an often deadline orientated environment.

Essential

Understanding of current health, social care and wellbeing issues and policies in Greenwich.

Desirable

Attitude and Approach

Ability to work on own initiative, as well as an ability to work as part of a team.

Essential

Personable, credible, able to motivate and engage people in a professional and enthusiastic way.

Essential

Confident talking to individual and groups of members of the public, commissioners, service providers and elected members.

Essential

Able to work outside normal working hours including weekends and evenings.

Essential

Chief Executive Officer

Application Form

How to apply:

Please complete this form and email (in word/.doc/.docx format) to

jobs@healthwatchgreenwich.co.uk ensuring that your name and the job title are in the subject

line of the email. Applications must be received by 5pm on Friday 11th January 2019.

Alternatively, the application can be completed online here:

https://www.healthwatchgreenwich.co.uk/get-involved/jobs

Post applied for:

Chief Executive Officer

Full name: Phone:

Address: Email:

Preferred contact method: Phone / Email

Job adjustments

Are there any adjustments to the essential duties of this post that you think we could make in

relation to a disability you may have? Delete as appropriate:

*Please note that the role does include evening and weekend work.

Yes / No If Yes, please provide details (using a continuation sheet if necessary):

Interview adjustments

Please specify any changes to the recruitment interviewing process that you would like us to

make to ensure you have equality of opportunity. Please also tell us if there is any reason (e.g.

religious festival) which means you cannot attend on the published interview date/s:

Rehabilitation of Offenders Act 1974

Please note: The post you have applied for involves contact with children and other vulnerable

members of society, and as such meets the exemption requirements under this Act. The

successful applicant/s will be subject to an Enhanced Disclosure and Barring Service (criminal

records) check before the appointment is confirmed. This will include all spent and unspent

convictions, cautions, reprimands or final warnings.

Healthwatch Greenwich is positive about rehabilitation and the disclosure of a criminal record

will not disqualify you from appointment unless the selection panel considers that the

conviction renders you unsuitable for appointment. In making this decision the panel will

consider the nature of the offence, how long ago it took place, the age you were when it was

committed and any other factors which may be relevant. Failure to declare a conviction, caution

or bind over may disqualify you from appointment or result in summary dismissal should this

information come to light in the future.

Please declare any convictions or cautions you have (spent and unspent) on a

separate sheet and mark this box if doing so.

References*

Please give the names and addresses of two people, other than relatives who we can approach

for references. One should be a present or recent employer, and both should cover at least the

previous three years.

Referee 1 Referee 2

Name: Name:

Address:

Address:

Email: Email:

Telephone:

Telephone:

Relationship: Relationship:

*We will not contact referees unless a conditional job offer is made.

Declaration

I declare that the information given is true and correct. I give my consent to my referees being

contacted as indicated and for details of any sickness absence over the last 2 years to be

obtained. I confirm that I am entitled to live and work in the United Kingdom.

Signed: Date:

When completed please email this form to: jobs@healthwatchgreenwich.co.uk with your name

and the job title in the subject line.

Alternatively, please print and post the form to:

Healthwatch Greenwich, Gunnery House, 9-11 Gunnery terrace, London, SE18 6SW

Forms must be returned by 5pm on: 16th February 2018

Data Protection Act 1998

The use of information provided on this form will comply with the requirements of the above Act. It may be

processed by computer and is required for operational, managerial information and associated purposes relevant

to the maintenance of Personnel systems. Such data may also be used to produce depersonalised statistics.

Skills and Experience

Skills and Experience

Please use this space to explain how your skills and experience meet the requirements of this job as given in the person specification. Please use no more than 2000 words.

Please draw on the skills, knowledge, experiences you have gained from paid/unpaid work, domestic responsibilities, education and training courses, leisure interests and voluntary activities. Continue on a separate sheet if necessary.

N.B. Please use the person specification requirements from the job description as headings to tell us how you meet each requirement in turn. These headings will not be included in the 2000 word limit.

Education and Training

Please list all examinations, qualifications, relevant training courses, workshops etc., including places of study and dates.

Employment History

Please list your entire employment history, starting with your present or most recent job first. Include dates, name of employer and brief description of work. Please include voluntary work in this section and mark clearly.

If there are significant gaps in your employment history, please provide a brief explanation (e.g. parental leave)