Time Warner Cable Business Class Program

Matt EllisonManager, National Reseller Programmatthew.ellison@twcable.com

Lewis UrenaSales Engineerlewis.urena@twcable.com

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The Need for Speed

• A University of California-Berkeley study through the School of Information Management and Systems found that over 1.5 million terabytes of information are produced worldwide each year

• Industry analysts report today’s businesses are more than doubling the amount of data they manage each year

• Modern businesses, no matter what size they are, face a major challenge in the future

How to manage ever increasing volumes of data, while figuring out how to increase staff efficiency and keep purchases of new hardware and

software to a minimum

Time Warner Cable – Proprietary and Confidential

Business Data Growth: More Innovation, More Traffic

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Additionally, Cisco projects that in North America, business Internet traffic will grow 3.1-fold from 2012 to 2017, a compound annual growth rate of 26%.

Source: Cisco VNI, 2013

2012 2013 2014 2015 2016 20170.000

2.000

4.000

6.000

8.000

10.000

12.000

14.000

16.000

Global Business Internet Traffic (EB/Month)

14.976 EB/Month

Time Warner Cable – Proprietary and Confidential

Time Warner Cable Business Class

• Headquartered in New York, NYo Provides service in 29 stateso 2nd Largest Cable Co. in USo 12M Residential Subscriberso 51,000 employees

• Business-to-Business arm of TWC, providing commercial services since 1998

• Part of a $19B, Financially stable company

• Dedicated National Support Teamo Saleso Engineeringo Provisioning o Billing

•Acquisitions & Partnerships• NewWave Communications:

KY and TN• Dukenet in the Southeast • Insight Communications: IN,

KY & OH• Brighthouse Networks: FL,

AL, MI, IN, CA

Time Warner Cable – Proprietary and Confidential

National Footprint and Network

Time Warner Cable – Proprietary and Confidential 5

FISPA Reseller Program overview

• Our program allows Managed Service Providers, Value Added Resellers (VARs), Integrators, IT Solution Providers to increase their customer base, build connectivity solutions and maximize revenue with the support of an industry- leading provider.

• Deliver an All-in-One Solution• Boost Sales• Build New Revenue for Your Business• You Own the Customer

Why Time Warner Cable Business Class?

1 Carrier Diversity – Fiber and hybrid Fiber Coax network that completely bypasses the ILEC and CLEC infrastructure.

2 Reach – Leverage National TWC infrastructure with large base of ‘lit’ on-net buildings

3 Scalability – Offer higher Internet throughput speeds as an alternative to traditional copper-based services like DSL or T1s

Partners are increasingly turning to Time Warner Cable for:

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Customer Site A

Internet

Regional/Metro Network Architecture

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Customer Site B Customer Site C

Internet

DWDM Optical Transport Network

TWCNetwork

Metro Network

Metro Network

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Typical “Diversity” in a Legacy Network

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ILEC/CLEC service is typically delivered across the same path and even same

wiring sheath

LEASED ILECTRANSPORT

Public Internet

Metro Ring

ILECTRANSPORT

ILEC Network

Office #1

Office #2

Offsite Partner

Central Office

Multi-Tenant Building

Carrier Neutral Co-location Facility

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Public Internet

Time Warner Cable Offers True Path Diversity

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Office #1

Office #2

ILEC Network

Cable fiber optic transport delivers true path and sheath diversity

Carrier Neutral Co-location Facility

ILECTransport

Line

ILECTransport line

TWC MPLSNetwork

Offsite Partner

Multi-Tenant Building

Time Warner Cable – Proprietary and Confidential

Coax Internet access

• Internet service tiers available to fit any business

• The ability to scale with growing bandwidth needs, allowing increased efficiency for data transmissions

• Not distance sensitive like DSL

• KEY FEATURES:• Always-on internet access• Ability to customize

transmission speed based on business requirements

• Power several workstations with a single internet connection

• Large capacity for instant downloads and transmissions

Internet Access Tiers

7 Mbps X 768 Kbps

10 Mbps X 1 Mbps

15 Mbps X 2 Mbps

35 Mbps X 5 Mbps

50 Mbps X 5 Mbps

Dedicated Internet Access (DIA)

• KEY FEATURES:• Runs over the Time Warner Cable Business Class

fiber network• Based on the same Ethernet protocol used for LAN

connectivity

• High-bandwidth, symmetrical, dedicated Internet access link delivered over our private fiber network

• Customizable and flexible bandwidth adaptable to your changing business needs

• Service Level Agreements ensure high performance and availability for your mission critical applications

• Bandwidth Scalability Symmetrical connectivity speeds from 5 Mbps up to 10 Gbps for consistently reliable upload and download speeds to meet your evolving business needs

DIA provides connectivity on a high-capacity fiber network that can deliver a dedicated and continuous link between your LAN and the Internet.

Ethernet Solutions

• Scalable

• Scalable bandwidth speeds to meet your customers’ changing business needs, from 5 Mbps to 10 Gbps

• Strong Reach

• Our dense infrastructure offers quick sales which leverage our ‘lit’ on-net buildings

• Reliable

• High performance network is maintained by using advanced monitoring tools

• Rigorous SLAs, employed to maintain a high level of network performance

• Versatile

• Bandwidth versatility enables multiple circuit configurations and options

• KEY FEATURES:• Layer 2 point-to-point,

point-to-multipoint, and multipoint configurations

• Metro & regional P2P transport • With or without internet access• Scalable at port speeds of

5, 10, 20, 30, 40, 50 mbps up to 10 gig

• SLAs available• MEF certified carrier

Cloud services

Cloud Services

• Infrastructure as a Service• Software as a Service• Backup as a Service• Desktop as a Service• Storage as a Service

Hosting Services

• Hardware Management and Monitoring

• Database Services• Storage Services (SAN/NAS)• Custom/Complex• Hybrid

Application Services

• Oracle EBS/BI• SAP• Exchange / SharePoint• Hyperion• OCS/Lync• Lotus Notes• Websphere/DB2• PeopleSoft

© 2011 Time Warner Cable Business Services

FIBER Service Level Agreements (SLA)

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On-net Circuit

Availability

Priority One - Mean Time to

Restore (MTTR)

Roundtrip Latency Packet Loss

End to end:99.99%

4 hours

DIA 45ms

<0.1%Metro E (metro) 10ms

Metro E (regional) 25ms

Metro E (exception) 45ms

Time Warner Cable – Proprietary and Confidential

© 2011 Time Warner Cable Business Services

FiOS

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Market Technologies

Data T-1/T-3– Fractional T-1, Bonded T-1s– T-3, Fractional T-3– Older TDM technology

Digital subscriber line (DSL)– Utilizes existing telephone local loop– Lower speeds both downstream and upstream– As distance increases, available speed drops

Ethernet– Ethernet over copper (EoC) usually bonded copper pairs– Ethernet over fiber

Fiber-to-the-premises (FTTP),fiber-to-the-node (FTTN)– Higher-speed services– Requires build-out of fiber

Time Warner Cable – Proprietary and Confidential

© 2011 Time Warner Cable Business Services

Online Resources – FISPA Member Site

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http://www.fispa.org/member-area/

• Program Overview

• Presentations

• Coverage Map

• Pricing

• Order Form

• Contact Info

Time Warner Cable – Proprietary and Confidential

© 2011 Time Warner Cable Business Services 18

Question and Answer