Cross cultural differences Dr Joan Harvey [email protected].
Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall...
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Transcript of Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall...
![Page 1: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/1.jpg)
Time to listen - embedding patient feedback in student assessment
phase 1 pilot
Dr Becky WassallClinical Lecturer in [email protected] @bexmoxon
Divya VedapuriMSc Computer [email protected]
![Page 2: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/2.jpg)
Patient experience is now VERY visible
Is feedback from patients important?
![Page 3: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/3.jpg)
“Where appropriate, patient/peer/customer feedback should contribute to the assessment process”
![Page 4: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/4.jpg)
Patient Experience is now centre stage
![Page 5: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/5.jpg)
Patient feedback
on students
Collecting data
Collating data
Using the data
Reflection &
Progression
What we wanted
8 weeks Oct-Dec 2013Paper based Questionnaires10 per student
8 weeks Jan-Feb 201470 hours admin time
Feb 2014Student Progress Assessment
Feb 2014Feedback to Students
![Page 6: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/6.jpg)
Developing Patient
Feedback System
Requirements elicitation
Choosing right tools
Regular meetings and
feedbacks
Continuous improvements
How we did it
![Page 7: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/7.jpg)
What we got
Patient Feedback
System
User friendly
Single click report
generation
Automated email communication with students
User manual
![Page 8: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/8.jpg)
What we found
Patients…..Positive responses (‘very good’ & ‘excellent’)Free text comments wonderfully re-affirming
Students…..35 “Adopters”: ≥10 questionnaires40 “Nearlys” : 7-9 questionnaires18 “Resisters” : ≤6 questionnaires
![Page 9: Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.](https://reader030.fdocuments.net/reader030/viewer/2022032516/56649c575503460f948ff3df/html5/thumbnails/9.jpg)
What now?
Teaching project• Repeat cycle with e-portfolio review
Research project• Is engagement a marker for professionalism?
Potential for product development • We are ahead of the game• GDC require every dental school to improve in
this area