Tim Willoughby presentation to cloud workshop 2016
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Transcript of Tim Willoughby presentation to cloud workshop 2016
Local Government Management Agency
• Shared Services to the Local Government Sector in Ireland• Procurement• ICT • HR and IR• Business Technical support and shared services – Finance,
Payroll, Planning, Housing, Libraries etc• Shared service bureaus• Office for Local Authority Management (OLAM)
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• Explosion of options and content producers. The democratization of content. YouTube 2B views a day.
• Web Services and APP growth.
• New Methods and Tools have democratised technology
• National Broadband Plan - a level playing pitch
• No line between the data center and the cloud?
• Every business is now a technology business…
.
The Pace of Technology is Dizzying
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We can rely on change..• Abolishment of Town Councils –creation of Muni Districts• Local Enterprise Offices• Creation of Irish Water• OGCIO / OGP• Shared Services (PMO –Payroll, Treasury Management….. NPPR / HC)• Outsourcing – LPT, Drivers License, HEG• OGCIO – Cloud and eGov Strategies• Digital First, Digital by Birth, Digital by Default…. • New Local Gov Systems – MyPlan, FixYourStreet, NPPR, HC, POW, BCMS• Open Source - New Models?• Cloud v’s On Prem
Guiding Coalitions• CIO Council / OGCIO
• Cloud Procurement• Gcloud?• Government Networks?
• Office of Government Procurement• Category Council
• PMO / LGER• Shared Services• Shared Technology Platforms• Shared Delivery• BPI
• LGMA Role• Shared Services
New Local Government?• PPF - Putting People First• 3 Mergers
• Limerick, Waterford, Tipperary
• 54 Amalgamations• Town Councils
• CDB -> LEO• Rezoning
• Carlow / Kilkenny / Waterford, Meath / Louth
• Reviews• Cork• Galway
Shared Services – it means many things…• Leadership• Change Management
• Business as Usual, Cultural Shift, Continuous Improvement, Responsibility and Service Mapping
• Measurement – Measuring the Right Things• Selection, Cost Savings, Growth, Delivery
• Governance• Managing expectations, Innovations and Supplier Push
• Opportunity?• Reduce Complexity, Outsource Technology, Augment Services, Cloud Benefits• SHARING – Shared Services means SHARING….
IT has shifted from the development of solutions to enabling efficient solutions through a mix of sourced technology services.
How do we do that? - Embrace change- Streamline adoption- Provide integration- Facilitate reuse
We still need to manage security, privacy, risk, ensuring continuity, regulatory compliance and availability
The New IT
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What is different now..
Service Management
SoftwareHardware Storage Networking
With Cloud Computing
Without Cloud Computing
• Enhanced availability
• On the network
• Standardized services
• Automated management
• Virtualized resources
• Rapid scalability
• Location independent
Service Management
Workload A
Service Management
Workload A
Service Management
Workload A
Workload A Workload B Workload C
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What has Cloud ever done for us?
Apart from Scale, Speed, Agility, Low Cost, Enterprise Adoption, Enterprise Mapping, Open Data, Standards, API’s, etcOpen Street Maps, Apps, Virtual Servers, Security, Physical Security, etc
There are times when we will need.. • Elastic resources
• Expand and contract resources• Pay-per-use• Infrastructure on demand
• Multi-tenancy• Multiple independent users• Security and resource isolation• Amortize the cost of the (shared) infrastructure
• Flexible service management
… and times when we won’t
We have to question ourselves• Do we have too many comms rooms / data centres• Are they in the right place• Do we need them at all • Can we harness the cloud for some / all of our needs• Do we need the scalability and flexibility?• Can we have predictable spend• Can we afford to change / can we afford not to
change?
Policy recommandations
• Welcome the cloud but tread carefully• Assess “cloud readiness“, define your strategy with relevant
partners• Consider all cloud relevant configurations• Address relevant laws and regulations – Procurement and Data
Protection• Recognize supply side opportunities of the cloud• Exit Strategy
Concerns that we have where a good SLA can help
• Where is my information?• Who controls it?• Who has access?• How is being used?• Who is it being shared with?• Who is looking out for my interests?
Back End? Performance/availability/Service Level Support Interoperability Audits/Oversight Termination/Lock-in
Less by design and more by inertia… Role of open standards Portability
Who do we have to convinceFinance Director
Maximum ValueEnforceable SLA
ProcurementSupplier ManagedPredictable Op Ex
PoliticalValue
ProcurementScalable
ApplicationsServices
BusinessDATA / TRUSTApplicationsSelf Service
Predictable CostsScalable Delivery
Multi PlatformSAAS
Local CIOReduced Infrastructure
Management of InfrastructureVirtual Control
Costs PredictableLoss of Control replaced…
Digital Challenge• Need to spend our time with citizen rather than servicing
computers..• Look at our ICT investment – move from KTLO –Transform• Release Resources• Inside the firewall – Increase Productivity• Outside the firewall – Service Enhancement• Move to common platforms / Shared Services
Life Cycle Strategic Management
Design Build Occupy
Design Planning
Build Building Control
Occupy Keeping Communities Safe
date for footer or tagline
Timeline
• Minister Decision on new Legislation October 2013• New Legislation to be in place (live) 1st March 2014• LGMA told to do development Mid October 2013
• 2 Tenders – Front end / Back End• Front end has to be ready for 1st March – Registration / Forms /Payments• Back end has to appear to be ready 1st March – not scale required• Single Infrastructure / Data Infrastructure / ePayments in place• Legislation still being finalised on 28th February 2014• System Live on March 1st “2014
• To date • 500,000 Documents, 24,000+ Commencements, €5m fees
WHY A NATIONAL BCMSGovernments Vision
for Reform Public Service Reform
Plan Action Plan for Jobs Construction 2020 S.I. 9 of 2014 Shared resources
Consumer Protection Health & Safety in or about
buildings Sustainable buildings Access & Use Quality Construction Transparent standard
approaches
EI
BCMS-Sector Design & OversightBCMS Project Board
PMO/CCMA LA Practitioners IBCI RIAI/EI/SCSI CIF CFA NDFEM
BCMS Steering Group PMO LA BCOs LA Administration IBCI CFA
EI date for footer or tagline
Public InterfaceDrupal Based
Use Existing Local Government PortalReusable Components
RegistrationForms
Document UploadePayments
LA Process ManagementSugarCRM Based
Household Charge InfrastructureTakes Data from DrupalBack Office Functions
Is it Busy?• Over 500,000 documents• Over €5m in fees• 56,000 Builders, Architects, etc• 24,000 Commencements..
BCMS Success?
• Single System for 31 Local Authorities• Single Sign On• Single Document Store• Single Business Process • Shared Services for Payments Processing, etc..• 99.7% online service…
What about the Data… • Escrow?• Shared?• Public?• Available?• Open?• All of the above?• Sustainable?
Cloud’s Business Enablers
Social Media
Mobility
connectivity
Big Data
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What can Local Government “get” from the cloud
Cost Flexibility• Shift CAPEX to OPEX• Scale costs• Pay as you go…
Business Scalability• Rapidly scale up/down in response to events• Scale on-prem resources for efficiency
Business Agility• Speed to market (months
> days)• Quickly adapt to business
changes
Easy Consumption Model• Self service• Lower the barrier to
consumption
Connectivity• Strategically reinvent
customer relationships• Access new services that
improve business processes
Ability to Specialise• Context-driven Variability• User-defined experiences• Increases relevance
What are my big issues..
• Security• Data Protection• Portability of Data• Business Continuity• Complete / Maximise local Investment
Trends• Business Needs –
• Experimentation • Agile / Prototyping – Large systems are in the past
• Consumerisation of IT – Shadow IT• Productivity• Experimentation• Social / Mobile
• Expectation of new Tech• Business driving IT decisions• Public Expectation – that we have all of this stuff already• My Home computer is more productive
Future• Smart Cities• Internet of Things• How are we going to store / transact all of the data?
The More data we have… the less we (have time to) Understand it
The Scariest Cyber Threats• Hacking humans: Implanted medical devices, anything from
pacemakers to surgery schedules are at risk.• Surveillance TVs: the front-facing camera or microphone of a Smart
TV and turn it into a surveillance device. • Cars gone wild: kill power steering, spoof the car's GPS system and
adjust the speedometer. • Power grids and water plants: The power grid is said to be
inherently insecure and also water plants can be insecure, • Hacked by an iPhone charger : Georgia Tech Information Security
Center researchers were able to hack into an iPhone using its charger.
• Traffic Lights and Cameras: Traffic Chaos
Final Questions• What is the expected impact of cloud on my business?• Which applications can and should I move to the cloud?• What cloud deployment model is best suited for each of my
applications?• How do I transition my existing applications to the cloud?• How do I maintain security and policy compliance in the cloud?• How do I transition my organisation to best take advantage of cloud?• How do I move from Cloud to Cloud or to DC?