Tim Pospisil - ITT Business Analyst, NPPD - Questionmark nppd.… · Licensed SAP Business Suite....

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Copyright © 1995-2010 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark

is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.

2010 Users Conference Miami

Tim Pospisil - ITT Business Analyst, NPPD




Understanding the assessment requirements that

prompted NPPD to integrate Questionmark

Perception with the SAP Learning Solution

Learn how Questionmark Perception and SAP,

working together, meet the rigid standards

demanded by the nuclear training industry

Get practical tips about the process of integrating

Perception with SAP, including the use of the

SAP XI integration tool

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Nebraska is the only all-Public Power state in US

NPPD is the largest Electric Utility in Nebraska

Provides power to over 1,000,000 Nebraskans

Total end-use customers (retail/wholesale): 365,000+

Annual Sales: 18.8 billion kWh (2008)

Total annual revenue: $831M (2008)

2,200+ employees

5,000+ miles of transmission lines

3,100+ MW of generation

Coal-fired, Nuclear, Gas-fired,

Combined-Cycle, Hydro, Wind

NPPD’s History with SAP

1999 2000 2001 2002 2003 2004 2005 2006

Phase

1

Phase

2

Phase

3

Implemented SAP R/3 4.0B for all

non-Nuclear business units

FI, CO, MM, PM, PS

Upgraded to SAP R/3 4.6B

Extended to Nuclear Business Unit

Implemented HR, PR, PA, TEM, ESS

for all business units

Technical Upgrade to

R/3 Enterprise (4.70)

Technical Upgrade to ERP 6.0,

Implemented NetWeaver

Portal

2007

Implemented

SAP XI/PI &

Business

Intelligence

Licensed SAP

Business Suite

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Started using SAP Training & Events

Management (TEM) in 2002

Implemented District wide with SAP HR module

Used for student Training Management

administration and tracking

ITS Interface for student booking and qualification

status checks were available (but not widely used)




Started using SAP Training Events Management

(TEM) in 2002

Developed a custom Microsoft .NET Application for

Qualification check & status (Qual Matrix)

Linked with Plateau Learning Management System

(LMS), for Computer Based Training (CBT) & on-line

exams

Interfaced with two Nuclear required LMS systems

outside of NPPD called Nantel and PADS

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DatabasePlateau

Assessments

Questions

Slide 7

Nantel Nuclear System

NPPD Users

PADS Nuclear System

OHM SystemQual Matrix

For classroom courses

For Qualifications




There were no upgrades planned from SAP for the current

TEM solution

We wanted to improve the user training experience for all

training class types (i.e. – reduce the # of systems), and

continue with our direction of rolling out portal functionality

Exam question banks were in numerous formats and

storage locations

We needed a solution that allowed instructors and SME’s

to create their own exam banks, while controlling access

C:/Program Files/TurningPoint/2003/Questions.html

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One-Stop-Shop via Enterprise Portal for All Employees

Real-Time Qualification status

WBT Delivery & Execution in same system as records

Improved User Interface for Booking and Launching Training and Exams.

Access to Training Profiles / Progress

Supervisor / Management Oversight of direct reports training plans / progress via Manager Self-Service functionality




Improvements for Training/Records Personnel

SAP Web Portal Interface - Ease of use, allowing creation of Events, Bookings, Follow-up activities, and notifications in a Web-enabled environment

To give Instructor’s & SME’s the ability to create and manage their own exam banks

To have the ability to upgrade as SAP evolves

To eliminate paper documents by using PDF to microfiche

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Maintain the strict tracking and qualification requirements of our Nuclear facility

• Nebraska law requires record keeping of exam results, including question asked and student response

• Record keeping complicated by Nebraska requirement of microfiche

• Nuclear requirement is for record keeping for “life of plant” plus 10 years




• SAP Authoring Environment (exams) were not robust enough to meet Nuclear requirements

No Proctored exam capability

Could not easily deliver both online and paper exams

System was not very user friendly

Question types were not diverse enough

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Integrate the SAP Learning Solution with Questionmark Perception!!

• SAP was already our system of record for Training

• Perception could integrate with SAP via the SAP Connector

• Perception could handle “proctored” exams

• Perception could provide PDF reports for microfiche

• Perception provided simple web access for SME’s and Instructors




• Perception expanded our available question types

• More multimedia questions

• Mathematical questions

• Ability to use Questionmark Secure for our highest level of security exams

• Print & Scan capability for classroom delivered examinations

• Replace our current evaluation software with Perception surveys

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Our approach to implementation included the following

phases of work:

Project

Prep

Solution

Design

Detailed

Design

Develop &

TestStabilizationFinal

Prep




• Project Kickoff was April 21, 2008

• Core Project Team consisted of:

• One (1) ITT Project Manager

• One (1) FTE ABAP Resource

• One (1) FTE Training Support Person (Non-nuclear)

• One (1) FTE Training Support Person (Nuclear)

• One (1) FTE ITT SAP Business Analyst

• Two (2) Learning Solution Consultants

• One (1) Project Manager

• One (1) On-site technical lead

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Implementation Phases

1 2 3 4 5 8 9 10 11 13

Project Preparation

Solution Design/Blueprint

Realization/Detailed Design

Realization/Develop & Test

Final Preparation

Go Live

Stabilization

Planned Timeline Actual Timeline

6 7 12

Months




“When you’re the lead dog in a blizzard, it’s not always easy to see the ravine....”

• Integrating QM and SAP LSO had never been done by anyone

• The technical support from QM and SAP was limited

• Documentation on the SAP Connector was limited and not technical enough

• Our existing data had more “issues” than we anticipated

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• SAP Connector is four (4) web-services

• CreateandScheduleParticipant

• DeleteScheduleList

• GetAccessScheduleNotify

• GetResultListbyParticipant

• The documentation provided on the web-services from QM was GOOD....how they worked with SAP was NOT.

• The QM documentation did not mention the use of SAP’s XI tool anywhere




This is only part of the

story……

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• If coming from a TEM Environment, DO NOT underestimate the complexity of data conversion

• Volume of Data needing to be Migrated

• Data Clean-up

• Be sure your Implementation Partner fully understands your legacy environment and provides:

• Strong working knowledge of LSO IMG

• Strong Portal customization skills

• Strong SAP XI Integration knowledge




• SAP Learning & Instructor Portal will most likely require customization in order to present your data

• Implementation of SAP XI is NOT a trivial undertaking

• SAP XI is it’s own platform, needing Basis support

• Become familiar with the QM Test Harness and SAP XI communication tools when working on integration

• Consider having QM create an exam bank transfer program

• QM migration may require you to “touch” each question

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• > 3,500 Questions in use

• 100 online exams in use

• > 12,400 exams administered

• 25 trained windows-based authors

• > 1,000 questions remaining to be

migrated




One-Stop-Shop via Enterprise Portal for Employees,

Supervisors, and Managers

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One-Stop-Shop via Enterprise Portal for Employees,

Supervisors, and Managers

Real Time Qualification status

CBT Delivery & Execution in the same system as

training records

Improved User Interface for Booking to Training

Access to Training Profiles / Progress

Supervisor / Management Oversight of direct reports

training plans / progress




Improvements for Training/Records Personnel

SAP Web Portal Interface - Ease of use, allowing

creation of Events, Bookings, Follow-up activities,

notifications in a Web-enabled environment

Gave the Instructor’s & SME’s the ability to create and

manage their own exam banks

We now have the ability to upgrade as SAP evolves

o Eliminate paper documents by using PDF to microfiche

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DatabasePlateau

Assessments

Questions

Slide 33

Nantel Nuclear System

NPPD Users

PADS Nuclear System

OHM SystemQual Matrix

For classroom and

online content/exams &

qualification checking

For Qualifications




Implement SAP Enhancement Pack 4, including the Administrators Portal

Implement LSO MSS capabilities, either SAP provided or custom developed to meet NPPD needs

Either Design & Implement a real-time interface between the customized Qual Matrix and SAP LSO or enhance the Portal Qual functionality to eliminate the customized Qual Matrix

C:/Program Files/TurningPoint/2003/Questions.html

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Training 14 new users on Windows-based AM (Q1 -2010)

Implement company-wide use of QM-Live for SME’s

Upgrade to Release 5 (Q1 – 2010)

Expand use of Survey’s for gathering Training Metrics

Continue replacing “paper” exams with online exams




Excellent source of all the necessary capabilities of SAP LSO.

Contains summary sections on XI/PI implementation

Contains section on Questionmark Integration

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Questions?




Tim Pospisil

[email protected]

Tim Pospisil - ITT Business Analyst, NPPD - Questionmark nppd.… · Licensed SAP Business Suite....

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