P12 ~ 2/2010 ~ TIE

Text Jim Larkin ~ Photography Stock

Accelerate growth and reduce TCO

equipment, geared towards running, tri-athlon, fitness, racquet sports, swimming and outdoor.

Sporting-goods retailer City Sports has been growing year after year, and as a result the demands and requirements of keeping its transactional data and proc-esses error-free, up to date and responsive to market conditions were also grow-ing. The time spent manually resolving individual errors in-house, in addition to training qualified technical personnel, led City Sports to seek out a trusted and cost-effective solution that would justify outsourcing its EDI process.

Managed Service TIE’s all-inclusive Managed Service is designed to extend business development flawlessly in order to accelerate growth and reduce its clients’ total cost of ownership (TCO). Automat-ing the EDI process lowers overall operat-ing expenses, accelerates time to market and leads to predictable operational costs. Managed Service customers enjoy the lat-est TIE technology, optimised eBusiness processes, and a standardisation of the way they connect to their customers and partners electronically.

“I’m thankful the Managed Service op-

We receive one predictable bill a month, it solves any potential headaches, and is easy to sell to upper management. It was a simple decision.”

TIE’s Managed Service offering is based on over 20 years of transactional

“From a billing

standpoint, the

Managed Service option

worked out very

well for us”

tion was made available to us,” says Dylan Bruntil. “I don’t worry about EDI anymore.” From a billing standpoint, the Managed Service option worked out very well for us.

City Sports wanted a trusted, cost-effective solution that would justify outsourcing its EDI process. It se-

lected TIE’s all-inclusive Managed Service. “I don’t worry about EDI anymore,” says Dylan Bruntil, City Sports’ Director of Information Technology.

SPOrTS reTaiLer City Sports is an award-winning, speciality sports retailer. The company was founded in 1983 and opened its first shop on Massachusetts Avenue in Boston. The company now operates 17 shops in metropolitan loca-tions in Boston, Providence, New York, Washington D.C., Philadelphia, Baltimore and Atlanta, as well as online at citysports.com. City Sports caters to the athletic adult who lives, works or studies in the city. Its product assortment focuses on high-performance footwear, clothing and

“TIE’s support is first class. They are easy to work with, know their stuff really well, and get excited about the product. This makes the programme an overwhelm-ing success in my eyes.”

data experience focused on improving the strain on internal resources. City Sports was able to make a seamless transition both internally and externally to its vendors. TIE consult-ants worked on site to make the B2B Managed Services installation and management as discreet as possible to City Sports’ trading partners.

TIE’s Managed Service expertise takes the respon-sibility of supply chain and maintenance, updates and vendor issues out of City Sports’ hands and allows the company to focus on what matters: growing its business. “TIE’s Man-aged Service helps us to be proactive, efficient and compliant. Vendors’ com-plaints aren’t my problem anymore.”

Managing Your Business Needs

BUSINESS INTEGRATION

TIE ~ 2/2010~ P13

City Sports

City Sports stores have a neighborhood feel. The website offers another way for customers to access that same City Sports experience from their own computer.