Service Request Submission Template (SRST)

SECTION – 1 (Fill up by Customer Representative)

Customer NameIssue No.* UIL0000180Name of the User XYZA Email id (User)Module Name FI Contact no (User)Date and Time when the SR was reported

18/05/200906:45 P.M.

Severity (of the issue reported) High

Issue/Requirement Description

While running T-code ZI66LCDA – for Posting LC Payment In the reference Number Field we enter ABLC 2117-06Document Date 23.04.2009Exchange rate 41.72And execute the same for posting the entires system is giving error

“Ex.rate diff.accts are incomplete for account 0001301201 currency USD “Please look into the matter and make it correct. Screen shot for the same is given below.

SECTION – 2 (Fill up by Consultant)

Possible SolutionsAdd Balance sheet adj ac.

Workaround currently available, if any

Learning for the Users

SECTION – 3: Closure (Fill up by Consultant)

Consultant Name XYZATime Utilized 8 Hours Onsite/Offsite Off siteDate and Time when the SR was closed

(20.07.2009)(12.40) - IST

Remarks

Sign Off Customer Representative