20 Presidio Place, Williamsville, New York 14221•716-570-1956(cell)•TBVaughan53@Gmail.comThomas B. Vaughan

Career Summary

A senior IT player/coach manager with extensive hands on experience in managing IT Transformations to current technologies, building IT Infrastructure Architectures and its supporting personnel, including physical data center construction, hardware specifications and implementations, IT Infrastructure services, Strategic Planning, Security, and personnel development and management. Technologically trained with strong public relations and people skills with a broad business view of how IT supports the business. A proven leader who can deliver results that support the business needs in today’s fast-paced, ever changing IT environment and its support of the business. Keeping vendors honest in vetting infrastructure architecture to minimize cost and maximize benefit. Infrastructure Architecture planning and project management for today and into the future to achieve Operation Excellence. System security implementations and security planning both together and as part of separation of duties as required.

Experience and Accomplishments

Whiteboard IT Solutions 4/2016 – PresentProject Manager/HIPAA and Enterprise Solutions. Developed Security product suite to meet HIPAA/PCI requirements and upgrade small business/office security to today’s standards. Meeting regulatory and best practices for cybersecurity monitoring and infrastructure. Primarily HIPAA Security rule using NIST/SANS 20 criteria. Policy templates for client purchase.

JBM Computer Consultants 10/2014 – 3/2016JBM is an MSP and software provider to the union benefits operations. Providing software, infrastructure, and IT services to clients. Implement security and policies for in house as well as for clients. Vulnerability management and best practices. Technical implementations for HIPAA Security Rule compliance evolution.

Director IT Services Provide infrastructure improvements to IT operations and configurations for client implementations. DR/BC build out, security and vulnerability management, and HIPAA regulatory policy and implementation.

Transformed IT from small shop to big shop posture IT Policy and procedures established Site vulnerability management and mitigation Site security and correlation between all system’s events and firewall events to detect anomalous behaviors Vulnerability scanning and mitigation. Patch Management introduced and verified with vulnerability scanning. USM to correlate data from differing sources for threat detection. Team building when existing personnel to work together and overcome silos. Explored AWS as an alternative for on premises product deployment HIPAA compliance with policies, monitoring, log consolidation and reporting implementation

IT Consulting Engagements Affinity Enterprises - HP reseller, consult on IT Infrastructure with customers 1/2014-10/2014 Private engagement - Buffalo cloud provider – Infrastructure Assessment 2 weeks 7/2014

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Thomas B. Vaughan

Roswell Park Cancer Institute, Buffalo, New York. 2/1999-9/2013RPCI is America's first cancer center founded in 1898 by Dr. Roswell Park. Director of IT Infrastructure/Project Mgr. 2007-2013Provided the Architectural vision, leadership, and direction for realizing the business goals as related to Information Systems Infrastructure and support. This role encompassed Telecommunications, Networking, Operations, Security, Data Centers, and Service Desk, and Customer Service. Led a diverse team of 31 employees and managed an annual budget of $2.5M million. Disaster Recovery and Business continuity process, and security.

Major Accomplishment Highlights Developed and hands on implemented redundant infrastructure architecture to

provide a highly available system to support an advanced Electronic Medical Record systems portfolio.

Implement security and participated in security policy and planning. Managed all infrastructure projects independently over 24 years on time and

on/under budget. Selected as a Finalist in for Computerworld's 2008 "Best Practices in Infrastructure

Management" Awards Program, finished second place. Created a close knit high impact team of nine to directly manage the infrastructure

components and capable of handling over 850 servers, Petabyte of storage, 4000 workstations, and a Service Desk in a 24x7x365 environment.

Championed the “Walk in My Shoes” customer service initiative. Back office technical people spending time in a customer setting observing how their actions impacts the people in the field. Following the experience they come back and report the experience and identify the systems involved connecting the dots. This fostered an understanding of business process and how they influence it. Resulted in better relations between teams in and out of IT with a common cause.

Performed a weekly ‘Walk About’ by the Service Desk supervisor and myself to a random targeted location to speak to the people using our systems. We did this on Friday afternoons when customers were at the end of the week and would report anything they experienced during the week needing our attention. This resulted in complementary process to the Walk In MY Shoes, but in this case we solicited incidents and problems not process experiences. Resulting in resolutions and a show of support for the customers by IT management improving the image of IT.

Spearheaded the introduction of Unified Communications culminating with Microsoft Lync being deployed campus wide for collaboration and meetings. Resulting in better collaboration both on and off campus.

Structured RPCI on a 4 year desk top refresh cycle with lease equipment to replace an aging desktop infrastructure to maintain productivity and save money. Resulting the flexibility to change as client device needs change, monetary savings, and maintained high productivity with fresh equipment on desktops.

Introduced a Private Cloud infrastructure and server consolidation project saving money on power and physical data center space. External assessment verified a resulting two Million Dollar savings over three years consolidating initial 200 physical machines into virtual.

Re-engineered the tier one storage model from purchase to a lease model using just the maintenance funds from old equipment to acquire modern next generation storage for line of business applications. Resulting at the end of 4 years there is a savings of 80 thousand dollars and the equipment performance keeps pace with need.

Initiated operations on the path to ITIL best practices revamping Incident Management and Change Management processes. Effective Change Management is a requirement of Title 21 CFR Part 11 of the Code of Federal Regulations and relates directly to research making its way to clinical uses.

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Thomas B. Vaughan

Formulated a trainee program to mentor and provide advancement of talented people from the Service Desk to fulfill the needs of the Infrastructure Teams. Trained and mentored 7 special candidates into careers in networking, servers, enterprise applications and storage. Resulting in a High Impact Team that worked together dedication.

Support Services Administrator/Project Mgr. 1999-2007Provided leadership and expertise in establishing infrastructure for Y2K where existed an obsolete and inadequate infrastructure to implement the installation of new Clinical Care and Financial systems to be ready and operational at 00:01 January 1st 2000. Following that continued modernization of infrastructure from planning through implementation resulting in being be able to support an advanced Electronic Medical Record systems portfolio starting in 2006 that continues to the present. Improved process and culture for efficiency and effectiveness.

St. Joseph Hospital, Cheektowaga, New York SJH was a community hospital owned by the Sisters of St. Joseph serving the first and second ring suburbs to the east of Buffalo New York. Having about 200 beds at its peak it has now been sold to the Sisters of Charity a member of the Western NY Catholic Health System.

Technical Computing Specialist/Project Mgr. 1989-1999 Responsible for building of the data center and installing and configuring the systems within, all operations, design and implementation of network, deploying desktops, cabling , and any technical engineering . Responsible for infrastructure for the first in house patient and financial systems moving from a 95% paper system.

Major Accomplishments Established the first IT department infrastructure, specified and implemented all

hardware, and managed Operations, Service Desk, and Customer Service. Resulting in the first on premises IT department.

Pioneered one of the first switched networks over fiber in the area while others were still using thick and thin coaxial cable plants.

Established dialup email service to the internet before the web was available in 1995 for commercial traffic, shortly thereafter it was direct over the internet. Providing communications at the desktop to the rest of the world that few hospitals had at that time. Enhancing business to business communications.

Established the site on the internet with a firewall at a time when people asked “why utilize a firewall?”

Implemented the predecessor to fiber channel SAN technology using Digital Custer Interconnect and storage controllers for superior IO ability and multiple system access replacing direct attached storage and islands of dedicated equipment.

First in area to move from 9 track tape to the “new” DLT libraries automating backups and eliminating the need for an operator to spent hours mounting 60-70 tapes one every 5 minutes.

A very efficient and stable infrastructure operated and serviced by 4 people over 24 hours x 365.

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Thomas B. Vaughan

Canisius CollegeCanisius College is the premier private university in Western New York, one of 28 Jesuit, Catholic colleges in the nation, and is consistently ranked among the top regional colleges in the Northeast. Programmer/Analyst 1986-1989Recruited to work in the Campus Computing Center responsible for all programming for supporting Financial Aid Operations. Responsible for taking the INAS/PARS source code from the College Board and port it over from IBM to sending it on to the other colleges and universities. Resulting in a portable financial aid processing system used universally in the US regardless of platform to work with the College Board system.

Major Accomplishments Modified the College Board INAS/PARS system to use ISAM files and not Hollerith

card processing methodology reducing runtimes from 4 hours to 30 minutes. Produced the grade reporting system using optical scanner technology and

producing grading sheets on a line printer. Resulting in optimization of the grading process saving days of manual processing of paper.

Education

May 1988 BS Computer Science Program ACM Accredited Canisius College, Buffalo, New YorkSept 2014 Certificate/Tested - Building HP Server Solutions

Military Service

United States Marine Corp Rank at discharge E5 (Sargent) Meritoriously Promoted Memorial Day 1979

Interests

Greyhound Rescue, we have adopted several over the years and made them family members

Martial Arts – Ishin Ryu Karate Black Belt. Traditional study and years of dedication.

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Thomas B. Vaughan

Some of the Technology Supported, Managed, and made work with hands on skills.

Windows desktop and server all versions Networking, Telecommunications, Call Centers SQL and Oracle Database systems Citrix, Virtualization, Server

Consolidation, Exchange Active Directory and Identity Management SAN technologies and NAS Backups and Disaster Recovery OpenVMS and Clusters

VMWare Fault tolerance Citrix Fiber Channel SAN architecture and zoning Storage Array management Datacenter construction CRAC unit and UPS operations Vulnerability management and patching Programming script writing In-depth complex trouble shooting and

problem resolutionMicrosoft licensing MS Exchange, FIM, SQL, Visual Studio,

SCCM Network, system, and building cabling Private Cloud Server specification and build out Desktop specification, building. management Deduplication and data management Building cabling and fiber management Active Directory and GPO operations Medical Archiving Backup architecture and operations Tape encryption and archival EMR and Lawson Financial system support System security, network security Intel blade and rack mount servers Virtualization of SAN and storage Operation Orchestration software for cloud. Storage replication and management

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