Thomas C. McKenna100 MacGregor Drive, Mahopac, NY 10541914-420-3448 | thomasmckenna@gmail.com

Professional Summary:Thirteen years of experience managing customer and vendor relationships. Extensive exposure on both sides of the customer / client relationship. Familiar with full range of Tangoe’s professional offerings and complete understanding of how each solution can be customized to fit potential client needs. Strategic and self-motivated worker who is adept at staying on task and on time with performance objectives, despite competing priorities. Specializes in reporting and analytical analysis.

Experience:PepsiCo, Purchase, NYInformation / Operations Manager (July 2015 – Present)

Analytical lead for PepsiCo Global Telecom Expense Management team. Expanded North American reporting and analytics globally to provide first holistic view of GTEM managed services across PepsiCo sectors.

Developed high level analytics for distribution among executive level management. Focused on cost, consumption and inventory across wireless and data network. ($24MM and $48MM annual spend respectively)

Performed data exploration of wireless and data networks to identify new patterns, relationships and trends. Team processed information into cost saving initiatives which generated $1.2MM optimization savings year to date.

Contributed custom data to global procurement team for leverage in contract negotiations. Data primarily consisted of existing and projected usage trends along with associated costs.

Information / Operations Associate Manager (April 2013 – July 2015) Supervised group of six team members responsible for all BIS / FLNA / PEPCORP project deployments, baseline support,

compliance and reporting. Supported over 27,000 wireless assets – majority being iOS. Projects included staging, deployment and usage training of iOS devices across North America.

Established monthly / quarterly / annual optimization initiatives to drive cost savings. Work included zero usage / inactive employees with active service / unknown service disconnects, data plan buffer reports and real time high usage alerts. Optimization efforts generated 1.4MM annual savings on average.

Advised TEM team of any ongoing risks to the budget through bi-weekly calls. TEM updated budget accordingly allowing group to manage to no surprises and forecast finances accurately.

Information / Operations Senior Supervisor (May 2009 – April 2013) Developed ‘Million Dollar Usage Awareness Campaign’ which highlighted high usage trends and provided

recommendations on how to reduce costs. Campaign included monthly reporting which tracked usage trending across locations. End result was over 1 million dollars in annual cost savings for PepsiCo.

Executed wireless transition of 48,000 wireless devices from Sprint / Verizon to ATT as a result of an RFP. Project was very successful and highly visible throughout the PepsiCo organization. Drove $3MM / annual budget savings as a result.

Hosted bi-weekly calls for field employees to measure satisfaction with our Telecom support and field general questions.IT Senior Analyst (June 2006 – May 2009)

Worked as the liaison between multiple internal and external groups in order to efficiently complete wireless transition into Tangoe expense management tool. Administered updates of employee records for over 33,000 mobile devices.

Manage day to day operations between PepsiCo and fifteen cellular and paging vendors. Built solid relationships in order to improve pricing, service and vendor support.

Verizon Business, New York, NYBusiness Sales Account Manager (March 2003 – June 2006)

Business account manager for twelve major hospitals in NYC region. Cultivated relationships lead to a 53% revenue increase over twenty four month period.

Monitored daily support requests across account base. Typical requests included product pricing, billing and reporting inquiries and product proposals.

Established myself as internal billing system expert and facilitated training sessions to develop skills of team members. Improved compensation payout tracking methods which increased back half payments by 45% over twenty four months.

Technical Skills:

Microsoft Excel, Project, Access, Power Point, Word, Outlook, Tableau Data Visualization, Visio, Fundamental Graphic / User Experience Design, Airwatch MDM, iOS, Project Life-Cycle Management.

Education:State University of New York at Oswego

Bachelor of Science in Information Technology - December 2002