Thomas Murphy, Director, Compensation Service

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Veterans Benefits Administration

Compensation Service

NACVSO 2014 ConferenceGrand Rapids, Michigan

Thomas Murphy, Director, Compensation Service

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UpdatesBacklog and Inventory

Process Updates

Technology Updates

Topics

Backlog Updates

Backlog is at 289,942

Inventory is at 568,765

Completed more than 500,000 of our oldest claims in 2013

Issue Based Accuracy – 96.24%

Claim Based Accuracy – 90.26%

Thomas Murphy, Director, Compensation Service

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Thomas Murphy, Director, Compensation Service

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Backlog and Inventory

Thomas Murphy, Director, Compensation Service

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New “Ready-to-Rate” FDCs

requires submission with all evidence needed to decide the claim (complete medical exams, DBQs, etc.)

Centralized Mail & Privacy Act/FOIA

PA/FOIA – pilot to centralize processing of requests to Records Management Center (RMC)

Proposed Standard Forms Rule

HAIMS Update

Automated Disability Benefits Questionnaires (DBQ)

26 DBQs automated in Spring 2014; auto-populated in VBMS

11 Updated DBQs

Dependency Claims via Rules Based Processing

Process Updates

Thomas Murphy, Director, Compensation Service

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More than 86% of VBA’s inventory is electronic

Electronic Regional Office (eRO) launched in Newark

electronically processed claims in VBMS

422,000+ claims have been completed using this digital system

VBA receives approximately 1,500 claims weekly through eBenefits

1,300+ VSOs can digitally access VBA via the Stakeholder Enterprise Portal

VA currently has more than 3.6 million eBenefits users

626 million images to date scanned through Veterans Claims Intake Program (VCIP), and turned into electronic records in VBMS

Process Update: Digital Environment

Thomas Murphy, Director, Compensation Service

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Technology UpdatesAdvanced Generations of VBMS/Embedded Rules Engine

digests data from files in VBMS,

computes proper disability percent levels

generates text for rating decision and notification letters

currently covers 74% of diagnostic codes

Increased use of Tele-health Exams

offers disability exams via video; provides greater access for rural Veterans

Gold Standard Service Treatment Records

securely transmitted between DoD and VBMS

VSO-Focused Technologies

self-service access through VBMS

service features in SEP, direct claim submission using Digits to Digits (D2D)

& future online chat for all users

Thomas Murphy, Director, Compensation Service

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Questions?