Thom Kearney culture of collaboration PHAC KE Forum Nov 2010
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Transcript of Thom Kearney culture of collaboration PHAC KE Forum Nov 2010
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Culture of Collaboration
Foundations for knowledge exchange.
PHAC Knowledge Exchange Forum, November 24, 2010Thom Kearney, @thomkearney www.nusum.wordpress.com
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Outline
1. Introductions
2. Context
3. Culture of Collaboration
4. Issues
5. Federal license to innovate
6. Toolbox ideas
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My Social Media
Twitter • Taking notes everyone can see• Narrating your work• Sharing little discoveries
Blog• Testing hypothesis• Sharing knowledge• Sharing detailed status updates
Delicious• The only bookmarks
Google Docs• Shared creation of documents
Picasa• Sharing pictures of my dogs
YouTube• Sharing videos of my dogs
and other stuff
LinkedIn• My on-line resume• Broad work network
Facebook• Family and friends
Other• Project specific collab sites• Calendar and travel sharing• ….
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Otis
Saul
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Question
Are you involved in, or do you influence the creation of knowledge content?
A. Directly involved
B. Influence
C. Not involved
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Question
Do you have experience with any of the following? Choose all that apply.
A. Social Networks: e.g.:Facebook, LinkedIn,
B. Knowledge Exchange Networks (on line document sharing, wiki, forums, etc)
C. Blogging or Microblogging: Wordpress, Blogger, Twitter,etc
D. Internal document management, shared drives, etc.
E. Other
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Context
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Social
Social media are part of a significant social change globally, gov2.0, ehealth…
Shift from consumption of media to participation in content creation
Emergence of new patterns of behavior?• Cognitive surplus and the power of massive
communities• The most connected society is now connecting
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The communications environment has never been more complex or dynamic.
Conversations are occurring all over the place. You no longer have control of your
message.
You can trade the perception of control for real influence.
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Culture
The way we do/see things around here.
Standard proceduresStandard
procedures
You and your co-workers
You and your co-workers
The work you do. Your perspective.The work you do. Your perspective.
Your organization
Your organization
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Collaboration… a recursive process where two or more people or organizations work together in an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge, learning and building consensus… Wikipedia
• Common goals
• Sharing knowledge
• Learning
• Building consensus
Mass Collaboration100,000+
Small Group Collaboration< 25
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Idealized Health Care Ecosystem
Patient
Public Institutions
HC Provider
HC Provider HC
Provider
HC Provider
HC Provider
Other Patient
s
Common goals?
Sharing knowledge?
Opportunities to learn?
Building consensus?
Research & New Knowledge
?
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What’s it really look like?
http://www.exchangeknowledge.ca/
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Question
A. Other Institutions
B. HC Providers
C. Groups of patients
D. Industry
E. Colleagues
With whom do you collaborate now?
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Collaborative culture?
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A. Trusting
B. Common purpose
C. Open by default
D. Communicative
E. All of the above
A Collaborative Culture is:
You learned most of what you need to know in Kindergarten.
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How collaborative is your culture?
A. Trusting
C. Open by Default D. Communicative
B. Common Purpose
ARS
Transparent
Shared understanding & common goals
Focus on progress
Mistakes are an opportunity to learn
Shared Commitment Cooperation
Listening
Tolerance
Empathy Respect
Learning is purpose
Why not share?
Narrate your work
Rigorous feedback & accountability Efficient implementation
Desire to innovate
Shared Ownership
In your experience, which of these exist in your organization?
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Do we have issues?
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People and Beliefs
We MUST manage everything!
We Can’t manage anything.
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The big nasties
1. Illusion of control
2. FUD (fear, uncertainty and distrust)
3. Legislated fragmentation
4. Insert your nasty here
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Web 2.0 is a lighting rod for risk
Official LanguagesAccessibilitySecurityPrivacyProcurementCommon Look & Feel
Intellectual propertyLegalInformation ManagementValues and EthicsAccess to InformationCommunications
What about?
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Risk Management Summary
Risk Issue/Risk Mitigation/Approach
Policy Breach of internal enterprise or corporate policy (See policy implications)
Revise internal policies
Apply appropriate use guidelines available. (create if required)
Legal Open platforms may not comply with Official Languages Act, Privacy Act, Human Rights Act (Accessibility)
Use appropriate disclaimers and take action to address platform weaknesses.
Keep content objective, balanced, informative and accurate. Post in both languages, reply in language of query.
Reputational Fear of inappropriate behaviour leading to Agency embarrassment.
Ensure individuals authorized to use Social Media on behalf of the Agency are trained and understand the risks and legal obligations.
Follow principles that will reduce risk:
*Draft TBS External Use Guidelines, Feb 2010
• Be professional• Be transparent• Be accountable
•Be respectful•Do no harm•Respect policy
obligations
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Your Federal license to innovate
“Innovation is about doing things differently in ways that are more effective and efficient. We need new ideas and ways of doing things, greater flexibility, more experimentation and better implementation.
Clerk of the Privy Council, Wayne Wouters, 2010-11 Public Service Renewal Action Plan
Deputy heads will foster a culture of innovation, both in the way they manage their organizations and in the way they serve and engage Canadians, through activities such as:
• building strong employee and managers’ networks; • developing collaborative work environments; • further reducing the “Web of Rules”; and • experimenting with Web 2.0 technology, including GCPEDIA.”
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Toolbox
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Risk Mitigation Strategy
1. Review Social Media plans from Security, Information Management, Privacy and Official Language perspectives.
2. Review/revise or create communication processes that are fast and allow some autonomy
3. Ensure that goals are well understood by all internal participants
4. Assign responsibility for social media scanning, interventions, and evaluation
5. Adapt social media guidelines for employee use
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The Five Habits of Highly Effective Hives
1. Remind members of their shared interests and foster mutual respect, so they work together productively.
2. Explore diverse solutions to the problem, to maximize the group's likelihood of uncovering an excellent option.
3. Aggregate the group's knowledge with frank debate
4. Minimize the leader's influence on the group's thinking.
5. Balance interdependence (information sharing) and independence (absence of peer pressure) among the group's members.
http://blogs.hbr.org/cs/2010/11/the_five_habits_of_highly_effe.html
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Principles of Change
1. Ask permission and beg forgiveness
2. One conversation at a time
3. Assume good faith
4. Don’t take a no from someone that cant give you a yes. Michele Weslander, Intellipedia
5. Be patient
6. Respect many points of view
7. Communicate openly
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Some Policy Resources
University of Albany, Center for Technology in GovernmentDesigning Social Media Policy for Government (PDF)
Social Media Sub Council
http://govsocmed.pbworks.com/w/page/15060420/FrontPage
Social Media Governancehttp://socialmediagovernance.com/policies.php
The Policy Toolhttp://policytool.net/
Social Media Todayhttp://www.socialmediatoday.com/SMC/155843
GCPEDIA (search Web 2.0 toolkit, policy, social media)www.gcpedia.gc.ca (internal to GC)
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CDC Toolkit
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Collaborative Platforms
What other platforms do you use?
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Resources to explore
National Collaborating Centre • Knowledge Management background paper
• PH Dialogue site
#w2p on twitter for Ottawa PS web 2.0 community
http://www.delicious.com/thomkz/PHAC
Clay Shirky• Institutions vs collaboration video
• Here comes everybody book
Macrowikinomics: Rebooting the Economy• Don Tapscott and Anthony Williams
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Discussion
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Discussion Questions
Who do you share common goals with?
What new ways to share knowledge could you try?
Why should we collaborate?
When can you start learning?
How will you build consensus on the critical issues? (what are the critical issues?)