This form is effective from 1 February 2019 · 2021. 1. 15. · documents. By law, you must have a...

Retirement Villages Act 1999 Section 74 Form 3 V7 December 2019 of 19 ME_179562118_1

This form is effective from 1 February 2019

Important information for the prospective resident

The Village Comparison Document gives general information about the retirement village accommodation, facilities and services, including the general costs of moving into, living in and leaving the retirement village. This makes it easier for you to compare retirement villages.

The Retirement Villages Act 1999 requires a retirement village scheme operator to: o provide a copy of the Village Comparison Document to a prospective resident of the

retirement village within seven days of receiving a request o include a copy of the Village Comparison Document with any promotional material given

to a person, other than through a general distribution (e.g. mail-out) o publish the Village Comparison Document on the village’s website so that the document,

or a link to it appears prominently on each page of the website that contains, or has a link to, marketing material for the village

You can access a copy of this Village Comparison Document on the village website at https://retireaustralia.com.au/communities/wellington-manor

All amounts in this document are GST-inclusive, unless stated otherwise where that is permitted by law.

Notice for prospective residents Before you decide whether to live in a retirement village, you should:

Seek independent legal advice about the retirement village contract – there are different types of contracts and they can be complex

Find out the financial commitments involved – in particular, you should understand and consider ingoing costs, ongoing fees and charges (which can increase) and how much it will cost you when you leave the village permanently

Consider any impacts to any pensions, rate subsidies and rebates you currently receive

Consider what questions to ask the village manager before signing a contract

Consider whether retirement village living provides the lifestyle that is right for you. Moving into a retirement village is very different to moving into a new house. It involves buying into a village with communal facilities where usually some of the costs of this lifestyle are deferred until you leave the village. These deferred costs when you leave your unit may be significant.

Seek further information and advice to help with making a decision that is right for you. Some useful contacts are listed at the end of this document, including: o Queensland Retirement Village and Parks Advice Service (QRVPAS) which provides free

information and legal assistance for residents and prospective residents of retirement villages. See www.caxton.org.au or phone 07 3214 6333.

o The Queensland Law Society which can provide a list of lawyers who practice retirement village law. See www.qls.com.au or phone: 1300 367 757.


More information

If you decide to move into a retirement village, the operator will provide you with a Prospective Costs Document for your selected unit, a residence contract and other legal documents.

By law, you must have a copy of the Village Comparison Document, the Prospective Costs Document, the village by-laws, your residence contract and all attachments to your residence contract for at least 21 days before you and the operator enter into the residence contract. This is to give you time to read these documents carefully and seek professional advice about your legal and financial interests. You have the right to waive the 21-day period if you get legal advice from a Queensland lawyer about your contract.

The information in this Village Comparison Document is correct as at 23 December 2020 and applies to prospective residents. Some of the information in this document may not apply to existing residence contracts.

Part 1 - Operator and management details

1.1 Retirement village location

Retirement Village Name: Wellington Manor Retirement Village

Street address: 269 Birkdale Road

Suburb

Birkdale State

QLD Postcode

4159

1.2 Owner of the land on which the retirement village scheme is located

Name of land owner: Wellington Manor Pty Ltd

Australian Company Number: 054 667 024

Address: C/- RetireAustralia, Level 7, 200 Mary Street

Suburb

Brisbane State

QLD Postcode 4000

1.3 Village operator Name of entity that operates the retirement village (scheme operator):

Wellington Manor Pty Ltd


Address: C/- Retire Australia, Level 7, 200 Mary Street

Suburb

Brisbane State

QLD Postcode

4000

Date entity became operator 1 July 2000

Is there an approved transition plan for the village?

☐ Yes ☒ No

A written transition plan approved by the Department of Housing and Public Works is required when an existing operator is transitioning control of the retirement village scheme’s operation to a new operator. Is there an approved closure plan for the village?

☐ Yes ☒ No

A written closure plan approved by the residents of the village (by a special resolution at a residents meeting) or by the Department of Housing and Public Works is required if an operator is closing a


retirement village scheme. This includes winding down or stopping to operate the village, even temporarily.

1.4 Village management and onsite availability

Name of village management entity and contact details:

Wellington Manor Pty Ltd


Phone 07 3822 6500 Email [email protected]

An onsite manager (or representative) is available to residents:

☒ Full time

☐ Part time

☐ By appointment only

☐ None available

Onsite availability includes:

Weekdays 8.30am to 4.00pm Monday to Friday

Weekends By appointment only

1.5 Approve closure plans and transition plans for the retirement village

Is there an approved transition plan for the village?

☐ Yes ☒ No

A written transition plan approved by the Department of Housing and Public Works is required when an existing operator is transitioning control of the retirement village scheme’s operation to a new operator. Is there an approved closure plan for the village?

☐ Yes ☒ No

A written closure plan approved by the residents of the village (by a special resolution at a residents meeting) or by the Department of Housing and Public Works is required if an operator is closing a retirement village scheme. This includes winding down or stopping to operate the village, even temporarily.

Part 2 - Age limits

2.1 What age limits apply to residents in this village?

Single occupants must be at least 65. For multiple occupants, one must be at least 65 and the other must be at least 60.

ACCOMMODATION, FACILITIES AND SERVICES

Part 3 - Accommodation units: Nature of ownership or tenure

3.1 Resident ownership or tenure of the units in the village is:

☐ Freehold (owner resident)

☒ Lease (non-owner resident)

☐ Licence (non-owner resident)

☐ Share in company title entity (non-owner resident)


☐ Unit in unit trust (non-owner resident)

☐ Rental (non-owner resident)

☐ Other

Accommodation types

3.2 Number of units by accommodation type and tenure

There are 163 units in the village, comprising 163 single storey units; nil units in multi-storey building with nil levels

Accommodation Unit Freehold Leasehold Licence Other

Independent living units

- Studio

- One bedroom 9

- Two bedrooms 54

- Three bedrooms 100

Serviced units

- Studio

- One bedroom

- Two bedrooms

- Three bedrooms

Other

Total number of units 163

Access and design

3.3 What disability access and design features do the units and the village contain?

☒ Level access from the street into and between all areas of the unit

(i.e. no external or internal steps or stairs) in all units

☐ Alternatively, a ramp, elevator or lift allows entry into ☐ all ☐ some

units

☒ Step free (hobless) shower in all units

☐ Width of doorways allow for wheelchair access in ☐ all ☐ some

units

☐ Toilet is accessible in a wheelchair in ☐ all ☐ some units

☐ Other key features in the units or village that cater for people with

disability or assist residents to age in place

☐ None


Part 4 - Parking for residents and visitors

4.1 What car parking in the village is available for residents?

☒ some units with own garage or carport attached or adjacent to the

unit

☐ some units with own garage or carport separate from the unit

☒ some units with own car park space adjacent to the unit

☐ some units with own car park space separate from the unit

☒ General car parking for residents in the village

☐ Other parking e.g. caravan or boat

☒ units with no car parking for residents

☐ No car parking for residents in the village

Restrictions on resident's car parking include: Nil

4.2 Is parking in the village available for visitors? If yes, parking restrictions include e.g. time limit, swipe card/code; [or are available on request]

☒ Yes ☐ No

Visitors may only park in areas designated for visitor parking.

Part 5 - Planning and development

5.1 Is construction or development of the village complete?

Year village construction started 1996

☒ Fully developed / completed

☐ Partially developed / completed

☐ Construction yet to commence

Note from the scheme operator: It is proposed that the following work will carried out to the village in the future, which may constitute 'redevelopment' for the purposes of section 113C of the Retirement Villages Act 1999: Nil

5.2 Construction, development applications and development approvals Provide details and timeframe of development or proposed development, including the final number and types of units and any new facilities.

Provide detail of any construction, development or redevelopment relating to the retirement village land, including details of any related development approval or development applications in accordance with the Planning Act 2016: Not applicable


5.3 Redevelopment plan under the Retirement Villages Act 1999

Is there an approved redevelopment plan for the village under the Retirement Villages Act?

☐ Yes ☒ No

The Retirement Villages Act may require a written redevelopment plan for certain types of redevelopment of the village and this is different to a development approval. A redevelopment plan must be approved by the residents of the village (by a special resolution at a residents meeting) or by the Department of Housing and Public Works. Note: see notice at end of document regarding inspection of the development approval documents.

Part 6 - Facilities onsite at the village

6.1 The following facilities are currently available to residents:

☒ Activities or games

room

☒ Arts and crafts room

☒ Auditorium

☒ BBQ area outdoors

☒ Billiards room

☒ Bowling green

☐ indoor ☒ outdoor

☐ Business centre (e.g.

computers, printers, internet access)

☐ Chapel/prayer room

☐ Communal laundries

☒ Community room or

centre

☐ Dining room

☒ Gardens

☒ Gym

☒ Hairdressing or beauty

room

☒ Library

☒ Medical consultation room

☐ Restaurant

☐ Shop

☒ Swimming pool

☒ indoor ☐ outdoor

☒ heated ☐ not heated

☐ Separate lounge in community

centre

☒ Spa

☒ indoor ☐ outdoor

☒ heated ☐ not heated

☐ Storage area for boats/caravans

☐ Tennis court ☐ full ☐ half

☒ Village bus or transport

☒ Workshop

☒ Other Croquet Court, Putting

Green

Details about any facility that is not funded from the General Services Charge paid by residents or if there are any restrictions on access or sharing of facilities (e.g. with an aged care facility). N/A

6.2 Does the village have an onsite, attached, adjacent or co-located residential aged care facility?

☐ Yes ☒ No

Name of residential aged care facility and name of the approved provider

Note: Aged care facilities are not covered by the Retirement Villages Act 1999 (Qld). The retirement village operator cannot keep places free or guarantee places in aged care for residents of the retirement village. To enter a residential aged care facility, you must be assessed as eligible by an Aged Care Assessment Team (ACAT) in accordance with the Aged Care Act 1997 (Cwth).


Exit fees may apply when you move from your retirement village unit to other accommodation and may involve entering a new contract.

Part 7 - Services

7.1 What services are provided to all village residents (funded from the General Services Charge fund paid by residents)?

'General Services' provided to all residents are

Operating the retirement village for the benefit and enjoyment of residents.

Providing, operating and managing the community areas and facilities.

Gardening and landscaping.

Managing security at the village.

Maintaining the security system, emergency help system and/or safety equipment (if any).

Maintaining fire-fighting and protection equipment.

Cleaning, maintenance, repairs and replacements of and to the community areas and facilities.

Maintenance, repairs and replacements of and to units and items in, on or attached to units (except where this is the responsibility of a resident).

Monitoring and eradicating pests in the communal areas of the village.

Engaging necessary staff and contractors, which may include a village manager, cleaning and maintenance personnel, security personnel, personal care and nursing personnel and/or relief personnel.

Arranging for relevant administrative, secretarial, book-keeping, accounting and legal services.

Maintaining licences required in relation to the retirement village.

Paying operating costs of the retirement village.

Maintaining insurances relating to the retirement village that are required by the Retirement Villages Act 1999 or contemplated by a residence contract or that the scheme operator otherwise deems appropriate.

Complying with the Retirement Villages Act 1999.

Any other general services funded via a general services charges budget for a financial year.

7.2 Are optional personal services provided or made available to residents on a user-pays basis?

☐ Yes ☒ No


7.3 Does the retirement village operator provide government funded home care services under the Aged Care Act 1997 (Cwth)?

☐ Yes, the operator is an Approved Provider of home care under

the Aged Care Act 1997 (Registered Accredited Care Supplier - RACS ID number)

☐ Yes, home care is provided in association with an Approved

Provider

☒ No, the operator does not provide home care services, residents

can arrange their own home care services

Note: Some residents may be eligible to receive a Home Care Package, or a Commonwealth Home Support Program subsidised by the Commonwealth Government if assessed as eligible by an aged care assessment team (ACAT) under the Aged Care Act 1997 (Cwth). These home care services are not covered by the Retirement Villages Act 1999 (Qld).

Residents can choose their own approved Home Care Provider and are not obliged to use the retirement village provider, if one is offered.

Part 8 - Security and emergency systems

8.1 Does the village have a security system?

☒ Yes ☐ No

If yes:

the security system details are:

Front gates are closed after hours. The gates open at 7am and close at 6pm 7 days per week.

the security system is monitored between:

8.2 Does the village have an emergency help system?

☒ Yes - all residents ☐ Optional ☐ No

If yes or optional:

the emergency help system details are:

Safety Link Personal Response Service or Tunstall – the cost of this service is included in the general services charge

the emergency help system is monitored:

24 hours per day, 7 days per week

8.3 Does the village have equipment that provides for the safety or medical emergency of residents?

☒ Yes ☐ No

If yes, list or provide details e.g. first aid kit, defibrillator:

First aid kit, fire blanket and extinguisher, fire hose


COSTS AND FINANCIAL MANAGEMENT

Part 9 - Ingoing contribution - entry costs to live in the village

An ingoing contribution is the amount a prospective resident must pay under a residence contract to secure a right to reside in the retirement village. The ingoing contribution is also referred to as the sale price or purchase price. It does not include ongoing charges such as rent or other recurring fees.

9.1 What is the estimated ingoing contribution (sale price) range for all types of units in the village

Accommodation Unit Range of ingoing contribution

Independent living units

- Studio

- One bedroom $359,000 to $403,000

- Two bedrooms $499,000 to $565,000

- Three bedrooms $540,000 to $650,000

Serviced units

- Studio

- One bedroom

- Two bedrooms

- Three bedrooms

Other

Full range of ingoing contributions for all unit types $359,000 to $650,000

9.2 Are there different financial options available for paying the ingoing contribution and exit fee or other fees and charges under a residence contract?

☐ Yes ☒ No

9.3 What other entry costs do residents need to pay?

☐ Transfer or stamp duty

☒ Costs related to your residence contract (Legal costs $1,622)

☐ Costs related to any other contract

☐ Advance payment of General Services Charge

☒ Other costs:

Lease registration costs (currently $232)

Survey plan costs as required ($300)

Part 10 - Ongoing Costs - costs while living in the retirement village

General Services Charge: Residents pay this charge for the general services supplied or made available to residents in the village, which may include management and administration, gardening and general maintenance and other services or facilities for recreation and entertainment described at 7.1.


Maintenance Reserve Fund contribution: Residents pay this charge for maintaining and repairing (but not replacing) the village’s capital items e.g. communal facilities, swimming pool. This fund may or may not cover maintaining or repairing items in your unit, depending on the terms of your residence contract.

The budgets for the General Services Charges Fund and the Maintenance Reserve Fund are set each financial year and these amounts can increase each year. The amount to be held in the Maintenance Reserve Fund is determined by the operator using a quantity surveyor’s report.

Note: The following ongoing costs are all stated as weekly amounts to help you compare the costs of different villages. However, the billing period for these amounts may not be weekly.

10.1 Current weekly rates of General Services Charge and Maintenance Reserve Fund contribution

Type of Unit General Services Charge (weekly)

Maintenance Reserve Fund contribution (weekly)

Independent Living Units

- Studio

- One bedroom $79.83 $23.45

- One bedroom plus study $91.24 $26.81

- Two bedrooms $102.65 $30.17

- Three bedrooms $109.09 $32.07

Serviced Units

- Studio

- One bedroom

- Two bedrooms

- Three bedrooms

Other

All units pay a flat rate

Last three years of General Services Charge and Maintenance Reserve Fund contribution

Financial year

General Services Charge (range) (weekly)

Overall % change from previous year

Maintenance Reserve Fund contribution (range) (weekly)

Overall % change from previous year (+ or -)

2019/20 $76.81 to $104.98 0.54% $23.96 to $32.07 0.58%

2018/19 $76.39 to $104.40 0.99%

$23.82 to $32.56 (0.80%)

2017/18 $75.64 to $103.38 (9.65%)

$24.01 to $32.82 8.20%


10.2 What costs relating to the units are not covered by the General Services Charge? (residents will need to pay these costs separately)

☒ Contents insurance

☐ Home insurance

(freehold units only)

☒ Electricity

☒ Gas

☐ Water

☒ Telephone

☒ Internet

☒ Pay TV

☐ Other

10.3 What other ongoing or occasional costs for repair, maintenance and replacement of items in, on or attached to the units are residents responsible for and pay for while residing in the unit?

☒ Unit fixtures*

☒ Unit fittings*

☒ Unit appliances*

☐ None

*Residents are only responsible for costs of repair, maintenance and replacement when damage caused by accelerated wear and tear or deliberate damage. Additional information Note from the scheme operator: Residents are responsible for, and must pay the costs of:

replacing consumables in their unit, including alarm batteries and light globes; and

maintenance, repairs and replacements of any items they own or bring into their unit, and any alterations or additions made by them or on their behalf.

10.4 Does the operator offer a maintenance service or help residents arrange repairs and maintenance for their unit?

☒ Yes ☐ No

The Operator provides a maintenance service at the Village on a part time basis (5 days per week) for items installed or provided by the operator in the unit. Residents may request to use this service. Residents are required to pay the costs of the repair and this service does not extend to residents personal items (including labour and materials).

Part 11 - Exit fees- when you leave the village

A resident may have to pay an exit fee to the operator when they leave their unit or when the right to reside in their unit is sold. This is also referred to as a ‘deferred management fee’ (DMF).

11.1 Do residents pay an exit fee when they permanently leave their unit?

☐ Yes - all residents pay an exit fee calculated using the same

formula

☒ Yes - all new residents pay an exit fee but the way this is worked

out may vary depending on each resident’s residence contract

☐ No exit fee

☐ Other

If yes: list all exit fee options that may apply to new contracts

10% of the ingoing contribution for the first year of residence, plus 12% for the second year, plus 13% for the third year, up to a total maximum of 3 years (35%), calculated on a pro-rata daily basis for any partial years of residence


Time period from date of occupation of unit to the date the resident ceases to reside in the unit

Exit fee calculation based on: your ingoing contribution

1 year 10% of your ingoing contribution

2 years 22% of your ingoing contribution




Note: if the period of occupation is not a whole number of years, the exit fee will be worked out on a daily basis.

The maximum (or capped) exit fee is 35% of the ingoing contribution after 3 years of residence. The minimum exit fee is 10% of your ingoing contribution x 1/365 (for 1 day of residence).

11.2 What other exit costs do residents need to pay or contribute to?

☐ Sale costs for the unit

☒ Legal costs (currently $1,460)

☒ Other costs: Surrender of lease registration costs (currently

$195)

Part 12 - Reinstatement and renovation of the unit

12.1 Is the resident responsible for reinstatement of the unit when they leave the unit?

☒ Yes ☐ No

Reinstatement work means replacements or repairs that are reasonably necessary to return the unit to the same condition it was in when the resident started occupation, apart from:

fair wear and tear; and

renovations and other changes to the condition of the unit carried out with agreement of the resident and operator.

Fair wear and tear includes a reasonable amount of wear and tear associated with the use of items commonly used in a retirement village. However, a resident is responsible for the cost of replacing a capital item of the retirement village if the resident deliberately damages the item or causes accelerated wear.

Entry and exit inspections and reports are undertaken by the operator and resident to assess the condition of the unit.


12.2 Is the resident responsible for renovation of the unit when they leave the unit?

☐ Yes, all residents pay % of any renovation costs (in same

proportion as the share of the capital gain on the sale of their unit)

☐ Optional, only applies to residents who share in the capital gain

on the sale of their unit, and the resident pays % of any renovation costs

☒ No

Renovation means replacements or repairs other than reinstatement work.

By law, the operator is responsible for the cost of any renovation work on a former resident’s unit, unless the residence contract provides for the resident to share in the capital gain on the sale of the resident’s interest in the unit. Renovation costs are shared between the former resident and operator in the same proportion as any capital gain is to be shared under the residence contract.

Part 13 - Capital gain or losses

13.1 When the resident’s interest or right to reside in the unit is sold, does the resident share in the capital gain or capital loss on the resale of their unit?

☐ Yes, the resident's share of the capital gain is %

the resident's share of the capital loss is % OR is based on a formula (specify)

☐ Optional- residents can elect to share in a capital gain or loss

option the resident’s share of the capital gain is % the resident’s share of the capital loss is % OR is based on a formula (specify)

☒ No

Part 14 - Exit entitlement or buyback of freehold units

An exit entitlement is the amount the operator may be required to pay the former resident under a residence contract after the right to reside is terminated and the former resident has left the unit.

14.1 How is the exit entitlement which the operator will pay the resident worked out?

The resident receives a repayment of their ingoing contribution.

At this time the money owed by the resident to the operator is set off against this repayment. The exit entitlement is therefore calculated as follows:

repayment of ingoing contribution

less

the Exit Fee (see Part 11, item 11.1)

less

the cost of the Reinstatement Work (see Part 12)

less

legal costs and registration costs (see Part 11, item 11.2)

less

any other costs (for example, outstanding general services charges) the resident is liable to pay under the residence contract.


14.2 When is the exit entitlement payable?

By law, the operator must pay the exit entitlement to a former resident on or before the earliest of the following days:

the day stated in the residence contract

☒ which is 12 months after the termination of the residence

contract

14 days after the settlement of the sale of the right to reside in the unit to the next resident or the operator

18 months after the termination date of the resident’s right to reside under the residence contract, even if the unit has not been resold, unless the operator has been granted an extension for payment by the Queensland Civil and Administrative Tribunal (QCAT).

In addition, an operator is entitled to see probate or letters of administration before paying the exit entitlement of a former resident who has died.

14.3 What is the turnover of units for sale in the village?

11 accommodation units were vacant as at the end of the last financial year

14 accommodation units were resold during the last financial year

11 months was the average length of time to sell a unit over the last three financial years

Part 15 - Financial management of the village

15.1 What is the financial status for the funds that the operator is required to maintain under the Retirement Villages Act 1999?

General Services Charges Fund for the last 3 years

Financial Year

Deficit/Surplus Total general service charges collected for the financial year

Change from previous year

2019/20 ($25,431) $1,046,276 (472.72%)

2018/19 $6,823 $1,041,281 41.80%

2017/18 $11,723 $1,037,421 215.20%

Balance of General Services Charges Fund for last financial year OR last quarter if no full financial year available

$9,361

Balance of Maintenance Reserve Fund for last financial year OR last quarter if no full financial year available

$222,654


Balance of Capital Replacement Fund for the last financial year OR last quarter if no full financial year available

Percentage of a resident ingoing contribution applied to the Capital Replacement Fund

The operator pays a percentage of a resident’s ingoing contribution, as determined by a quantity surveyor’s report, to the Capital Replacement Fund. This fund is used for replacing the village’s capital items.

$22,894

N/A (amounts are paid each year as recommended by the quantity surveyor's report)

OR

☐ the village is not yet operating

Part 16 - Insurance

The village operator must take out general insurance, to full replacement value, for the retirement village, including for:

communal facilities; and

the accommodation units, other than accommodation units owned by residents.

Residents contribute towards the cost of this insurance as part of the General Services Charge.

16.1 Is the resident responsible for arranging any insurance cover?

☒ Yes ☐ No

If yes, the resident is responsible for these insurance policies:

If yes, the resident is responsible for these insurance policies:

Contents insurance (for the resident's property in the unit)

Public liability insurance (for incidents occurring in the unit)

Workers' compensation insurance (for the resident's employees or contractors)

Third-party insurance (for the resident's motor vehicle or mobility device)

Part 17 - Living in the village

Trial or settling in period in the village

17.1 Does the village offer prospective residents a trial period or a settling in period in the village?

☒ Yes ☐ No


If yes, provide details including length of period, relevant time frames and any costs or conditions

A settling-in period of 90 days applies to new residents, starting on the date of settlement of the residence contract or the date the resident starts occupying the unit (whichever happens first). If the resident gives notice of termination their residence contract in this period, the contract will terminate no later than 14 days afterwards, and the exit entitlement will be paid within 30 days after the resident gives vacant possession of the unit. No exit fee will be charged.

Pets

17.2 Are residents allowed to keep pets?

☒ Yes ☐ No

If yes, specify any restrictions or conditions on pet ownership

Pets are welcome, if the scheme operator's prior consent is obtained.

Visitors

17.3 Are there restrictions on visitors staying with residents or visiting?

☒ Yes ☐ No

If yes: specify any restrictions or conditions on visitors (e.g. length of stay, arrange with manager)

Visitors may stay with the resident for up to one month (in total) in any 12 month period. Longer stays are allowed with the scheme operator's prior consent. The resident must stay in the unit at the same time as their visitor.

Village by-laws and village rules

17.4 Does the village have village by-laws?

☐ Yes ☒ No

By law, residents may, by special resolution at a residents meeting and with the agreement of the operator, make, change or revoke by-laws for the village. Note: See notice at end of document regarding inspection of village by-laws

17.5 Does the operator have other rules for the village?

☒ Yes ☐ No

If yes: Rules may be made available on request.

Resident input

17.6 Does the village have a residents committee established under the Retirement Villages Act 1999?

☒ Yes ☐ No

By law, residents are entitled to elect and form a residents committee to deal with the operator on behalf of residents about the day-to-day running of the village and any complaints or proposals raised by residents.

You may like to ask the village manager about an opportunity to talk with members of the resident committee about living in this village.


Part 18 - Accreditation

18.1 Is the village voluntarily accredited through an industry-based accreditation scheme?

☒ No, village is not accredited

☐ Yes, village is voluntarily accredited through:

(specify)

Note: Retirement village accreditation schemes are industry-based schemes. The Retirement Villages Act 1999 does not establish an accreditation scheme or standards for retirement villages.

Part 19 - Waiting list

19.1 Does the village maintain a waiting list for entry?

☐ Yes ☒ No

If yes:

what is the fee to join the waiting list?

☐ No fee

☐ Fee of $ which is

☐ refundable on entry to the village

☐ non-refundable

Access to documents

The following operational documents are held by the retirement village scheme operator and a prospective resident or resident may make a written request to the operator to inspect or take a copy of these documents free of charge. The operator must comply with the request by the date stated by the prospective resident or resident (which must be at least seven days after the request is given).

☒ Certificate of registration for the retirement village scheme

☒ Certificate of title or current title search for the retirement village land

☒ Village site plan

☒ Plans showing the location, floor plan or dimensions of accommodation units available in

the village

☐ Plans of any units or facilities under construction

☐ Development or planning approvals for any further development of the village

☐ An approved redevelopment plan for the village under the Retirement Villages Act

☐ An approved transition plan for the village

☐ An approved closure plan for the village

☒ The annual financial statements and report presented to the previous annual meeting of

the retirement village

☒ Statements of the balance of the capital replacement fund, or maintenance reserve fund

or general services charges fund (or income and expenditure for general services) at the end of the previous three financial years of the retirement village

☐ Statements of the balance of any Body Corporate administrative fund or sinking fund at

the end of the previous three years of the retirement village


☒ Examples of contracts that residents may have to enter into

☐ Village dispute resolution process

☐ Village by-laws

☒ Village insurance policies and certificates of currency

☒ A current public information document (PID) continued in effect under section 237I of the

Act (this applies to existing residence contracts)

An example request form containing all the necessary information you must include in your request is available on the Department of Housing and Public Works website.

Further information

If you would like more information, contact the Department of Housing and Public Works on 13 QGOV (13 74 68) or visit our website at www.hpw.qld.gov.au

General Information

General information and fact sheets on retirement villages: www.qld.gov.au/retirementvillages

For more information on retirement villages and other seniors living options: www.qld.gov.au/seniorsliving

Regulatory Services, Department of Housing and Public Works

Regulatory Services administers the Retirement Villages Act 1999. This includes investigating complaints and alleged breaches of the Act. Department of Housing and Public Works GPO Box 690, Brisbane, QLD 4001 Phone: 07 3008 3450 Email: [email protected] Website: www.hpw.qld.gov.au/housing

Queensland Retirement Village and Parks Advice Service (QRVPAS)

Specialist service providing free information and legal assistance for residents and prospective residents of retirement villages and manufactured home parks in Queensland. Caxton Legal Centre Inc. 1 Manning Street, South Brisbane, QLD 4101 Phone: 07 3214 6333 Email: [email protected] Website: www.caxton.org.au

Department of Human Services (Australian Government)

Information on planning for retirement and how moving into a retirement village can affect your pension Phone: 132 300 Website: www.humanservices.gov.au/individuals/subjects/age-pension-and-planning-your-retirement

Seniors Legal and Support Service

These centres provide free legal and support services for seniors concerned about elder abuse, mistreatment or financial exploitation. Caxton Legal Centre Inc. 1 Manning Street, South Brisbane, QLD 4101 Phone: 07 3214 6333

http://www.hpw.qld.gov.au/

http://www.qld.gov.au/retirementvillages

http://www.qld.gov.au/seniorsliving

mailto:[email protected]

http://www.hpw.qld.gov.au/housing


http://www.caxton.org.au/

http://www.humanservices.gov.au/individuals/subjects/age-pension-and-planning-your-retirement

http://www.humanservices.gov.au/individuals/subjects/age-pension-and-planning-your-retirement


Email: [email protected] Website: https://caxton.org.au Queensland Law Society

Find a solicitor Law Society House 179 Ann Street, Brisbane, QLD 4000 Phone: 1300 367 757 Email: [email protected] Website: www.qls.com.au

Queensland Civil and Administrative Tribunal (QCAT)

This independent decision-making body helps resolve disputes and reviews administrative decisions. GPO Box 1639, Brisbane, QLD 4001 Phone: 1300 753 228 Email: [email protected] Website: www.qcat.qld.gov.au

Department of Justice and Attorney-General

Dispute Resolution Centres provide a free, confidential and impartial mediation service to the community. Phone: 07 3006 2518 Toll free: 1800 017 288 Website: www.justice.qld.gov.au

Livable Housing Australia (LHA)

The Livable Housing Guidelines and standards have been developed by industry and the community to provide assurance that a home is easier to access, navigate and live in, as well more cost effective to adapt when life’s circumstances change. Website: www.livablehousingaustralia.org.au


https://caxton.org.au/

http://www.qls.com.au/


http://www.qcat.qld.gov.au/

http://www.justice.qld.gov.au/

http://www.livablehousingaustralia.org.au/

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