THINK: THINK: LEADERSHIPLEADERSHIP

EI. EI? Oh!EI. EI? Oh!

This session aims to introduce the concept of Emotional Intelligence and highlight its importance as a vital business topic

ObjectivesObjectives

By the end of this session you will be able to:

• Explain what EI is and the key themes associated with the topic

• Understand the latest development avenues• Decide how to apply EI within your organisation

to forward your business

Definitions Definitions “EI describes an ability, capacity or a skill to perceive, to assess and to manage the emotions of oneself, of others

and of groups” Jill Dann

 “Emotional intelligence is the master aptitude, a capacity that profoundly affects all other abilities, either facilitating

them or interfering with them” Daniel Goleman

“The habitual practice of using emotional information from ourselves and other people; integrating this with our

thinking; using these to inform our decision making to help us get what we want from the immediate situation

and from life in general”

Sparrow and Knight

Who pushes your Who pushes your buttons?buttons?

“The notion that others can make us feel

good or bad is untrue. Consciously,

or more frequently unconsciously, we

are choosing how we feel at every single

moment”Candice Pert

The EI JourneyThe EI Journey

Self - Self - AwarenessAwareness

Social Social AwarenessAwareness

Relationship Relationship ManagementManagement

Self-Self-ManagementManagement

EI Competency Framework Self Awareness

Emotional AwarenessSelf Confidence

Accurate Self Assessment

Self Regulation

Self controlTrustworthinessConscientiousness

AdaptabilityInnovativeness

Self Motivation

Achievement drivenCommitment

OptimismInitiative

Social Awareness

Empathy Service orientationDeveloping others

Leveraging DiversityPolitical Awareness

Social Skills

InfluenceCommunicationLeadershipChange catalyst

Conflict managementBuilding BondsCollaboration & CooperationTeam Capabilities

Seven Dimensions of Seven Dimensions of Personal EffectivenessPersonal Effectiveness

• Self Awareness

• Emotional Resilience

• Motivation

• Interpersonal Sensitivity

• Influence

• Decisiveness

• Conscientiousness and Integrity

Develop

• Self Awareness

• Interpersonal Sensitivity

• Influence

Exploit• Emotional Resilience• Motivation• Decisiveness• Conscientiousness & Integrity

Future of EI – Future of EI – a fork in a fork in the roadthe road

Ability EI

• Concerns the actual ability to perceive, process and utilise ‘affect-laden information’

• “realm of cognitive ability”• Measured by maximum-

performance tests (eg MSCEIT)

Trait EI

• Concerns the individuals self-perception of their emotional abilities and behavioural dispositions

• “realm of personality”• Measured by self-report

questionnaires (eg TEIQue

Trait EITrait EI

Trait EI – TEIQue 4 Factors, 15 sub-scalesWell-being Self-Control Emotionality Sociability

•Adaptability•Self-esteem•Trait happiness•Trait optimism

•Assertiveness•Impulsiveness (low) •Self-motivation•Stress management

•Emotional perception•Emotional expression•Emotional management (others)•Emotional regulation

•Relationship skills•Social competence•Trait empathy

Locke (2005): EI is not an ‘Intelligence’. EI describes Locke (2005): EI is not an ‘Intelligence’. EI describes intelligence applied to a life domain – emotions. intelligence applied to a life domain – emotions.

Locke suggests EI should be redefined as a ‘skill’Locke suggests EI should be redefined as a ‘skill’

•Understanding•Ability

•Integrity•Consistency

•Fairness•Openness

The 4 Quadrant The 4 Quadrant Leadership ModelLeadership Model

Thank you for Thank you for attending the attending the

sessionsession

Trait EI Questionnaire Trait EI Questionnaire (TEIQue)(TEIQue)Facets Facets                          High scorers perceive themselves as…  High scorers perceive themselves as…   

Adaptability …flexible and willing to adapt to new conditions.Assertiveness  …forthright, frank, and willing to stand up for their rights.Emotion perception …clear about their own and other people’s feelings. (self and others)  Emotion expression …capable of communicating their feelings to others.Emotion management …capable of influencing other people’s feelings. (others)      Emotion regulation …capable of controlling their emotions. Impulsiveness (low)       …reflective and less likely to give in to their urges. Relationships                …capable of having fulfilling personal relationships.Self-esteem                   …successful and self-confident. Self-motivation               …driven and unlikely to give up in the face of adversity. Social awareness          …accomplished networkers with excellent social skills. Stress management      …capable of withstanding pressure and regulating stress. Trait empathy                …capable of taking someone else’s perspective. Trait happiness               …cheerful and satisfied with their lives. Trait optimism                …confident and likely to “look on the bright side” of life.

http://www.eiconsortium.org/measures/teique.html